Company Profile
PCCW
8
Telecom Services
Description
PCCW Limited provides telecommunications and related services in Hong Kong, Mainland and other parts of China, Singapore, and internationally. The company's services include local telephony, local data and broadband, mobile, enterprise solutions, international telecommunications, and network-based telecommunications services; outsourcing, consulting, and contact center services; and technical consulting and engineering services. The company also provides free television, pay television program, and interactive multimedia services; sells advertising in various telephone directories and on the Internet; publishes directories; sells mobile handsets and accessories; distributes media content; and mobile video on demand and advertising services through OTT platform. In addition, it offers broadcasting and related services, management and engineering support services, customer relationship management and customer contact management solutions, and media content services; and over-the-top video services under the Viu brand, as well as sells customer premises equipment and related solutions. Further, the company engages in the sale, distribution, and marketing of telecommunication products and services; provision of data services; software development, systems integration, consulting, and informatization activities; the provision of computer and IP/IT related value-added services to business customers; operates customer loyalty program and online merchandise sales; and content production, talent management, and entertainment business. Additionally, it offers e-commerce, travel, insurance, big data analytics, fintech, and health-tech services. PCCW Limited was founded in 1925 and is headquartered in Quarry Bay, Hong Kong.
Reports
This company has 9 ESG reports available.
ESG Performance Overview
Select a KPI indicator to view performance trend
KPI Indicators
A1.1 Emission Types and Data
63 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| SOₓ Emissions | 21 | |
| NOₓ Emissions | 21 | |
| Airborne Particulate Matter (PM) Emissions | 21 |
A1.2 Direct (Scope 1) and Indirect (Scope 2) GHG Emissions
113 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Total GHG Emissions Intensity (By Employee) | 15 | |
| Total GHG Emissions Intensity (By Revenue) | 20 | |
| Total GHG Emissions | 21 | |
| Direct GHG Emissions (Scope 1) | 21 | |
| Indirect Energy Emissions (Scope 2) | 21 | |
| Total Other Indirect Energy Emissions (Scope 3) | 15 |
A1.3 Hazardous Waste
44 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Hazardous Waste (Solid Waste) | 7 | |
| Hazardous Waste (Electronic and IT Equipment) | 15 | |
| Hazardous Waste (Equipment Cables Metres) | 20 | |
| Hazardous Electronic Waste | 1 | |
| Total Hazardous Waste | 1 |
A1.4 Non-Hazardous Waste
92 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Non-Hazardous Waste Recycled | 20 | |
| Non-Hazardous Waste Disposed | 7 | |
| Paper Waste | 11 | |
| Non-Hazardous Waste (Domestic Waste) | 14 | |
| Non-Hazardous Waste (Construction Waste) | 21 | |
| Non-Hazardous Waste (Electronic Waste) | 7 | |
| Total Non-Hazardous Waste Intensity (By Employee) | 3 | |
| Total Non-Hazardous Waste Intensity (By Revenue) | 9 |
A1.5 Emission Targets
5 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Scope 1 and 2 Emissions Reduction Compared to Last Year | 1 | |
| GHG Emissions Reduction Percentage Compared to Last Year | 2 | |
| Percentage of Reduction in GHG Intensity Compared to Last Year | 1 | |
| Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2018 | 1 |
A1.5: Emission targets
1 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Reduction in GHG Intensity Compared to Last Year (By Employee) | 1 |
A1.6 Hazardous and Non-Hazardous Waste Targets
6 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | 5 | |
| Target Hazardous Waste Intensity Reduction Percentage Compared to Last Year | 1 |
A2.1 Energy Consumption
179 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Purchased Electricity Intensity (By Revenue) | 12 | |
| Energy Consumption Intensity (By Revenue) | 23 | |
| Total Electricity Consumption Intensity (By Revenue) | 11 | |
| Purchased Electricity Intensity (By Employee) | 13 | |
| Energy Consumption Intensity (By Employee) | 14 | |
| Total Electricity Consumption Intensity (By Employee) | 2 | |
| Total Energy Consumption | 18 | |
| Gasoline Consumption | 24 | |
| Diesel Fuel Consumption | 25 | |
| Solar Energy | 6 | |
| Total Indirect Energy Consumption | 6 | |
| Purchased Electricity | 19 | |
| Grid Electricity Consumption | 6 |
A2.2 Water Consumption
41 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Water Consumption | 21 | |
| Water Consumption Intensity (By Revenue) | 20 |
A2.3 Energy Use Efficiency Targets
13 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | 6 | |
| Energy Consumption Reduction Percentage Compared to Last Year | 2 | |
| Electricity Usage Reduction Percentage Compared to Last Year | 3 | |
| Target Energy Consumption Reduction Percentage Compared to Last Year | 1 | |
| Target Electricity Usage Reduction Percentage Compared to Last Year | 1 |
A2.4 Water Efficiency Targets
2 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Target Water Consumption Reduction Percentage Compared to Last Year | 2 |
A2.5 Total Packaging Material Used
23 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Packaging Materials Consumed | 20 | |
| Packaging Material Consumption (Paper) | 3 |
B1.1 Amount and Distribution of Workforce
319 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Number of Junior Management Employees (Female) | 1 | |
| Number of Total Employees | 10 | |
| Number of Male Employees | 9 | |
| Number of Female Employees | 9 | |
| Percentage of Male Employees | 12 | |
| Percentage of Female Employees | 13 | |
| Number of Full-time Employees | 9 | |
| Number of Part-time Employees | 9 | |
| Percentage of Full-time Employees | 9 | |
| Percentage of Part-time Employees | 9 | |
| Percentage of Temporary Workers | 1 | |
| Number of Employees Aged Below 30 | 9 | |
| Number of Employees Aged 30-50 | 9 | |
| Number of Employees Aged Above 50 | 9 | |
| Percentage of Employees Aged Below 30 | 13 | |
| Percentage of Employees Aged 30-50 | 12 | |
| Percentage of Employees Aged Above 50 | 12 | |
| Number of Employees in Hong Kong | 10 | |
| Number of Employees in Mainland China | 4 | |
| Number of Employees in Overseas | 6 | |
| Number of Employees in United States | 4 | |
| Percentage of Employees in Hong Kong | 12 | |
| Percentage of Employees in Mainland China | 6 | |
| Percentage of Employees in Overseas | 6 | |
| Percentage of Employees in United States | 6 | |
| Number of Senior Management Employees | 9 | |
| Number of Middle Management Employees | 9 | |
| Number of Junior Management Employees | 3 | |
| Number of General Employees | 6 | |
| Percentage of Senior Management Employees | 6 | |
| Percentage of Middle Management Employees | 6 | |
| Percentage of General Employees | 6 | |
| Number of New Employees | 7 | |
| Number of New Employees (Male) | 6 | |
| Number of New Employees (Female) | 6 | |
| Number of New Employees (Hong Kong) | 6 | |
| Number of New Employees (Overseas) | 3 | |
| Number of New Employees (Aged Below 30) | 6 | |
| Number of New Employees (Aged 30-50) | 6 | |
| Number of New Employees (Above 50) | 6 | |
| Number of New Employees (Senior Management) | 1 | |
| Number of New Employees (Middle Management) | 1 | |
| Number of Senior Management Employees (Male) | 3 | |
| Number of Middle Management Employees (Male) | 3 | |
| Number of Junior Management Employees (Male) | 1 | |
| Number of General Employees(Male) | 2 | |
| Number of Senior Management Employees (Female) | 3 | |
| Number of Middle Management Employees (Female) | 3 | |
| Number of General Employees (Female) | 2 |
B1.2 Employee Turnover Rate
73 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Turnover Rate of Female Employees | 9 | |
| Turnover Rate of Male Employees | 9 | |
| Turnover Rate of Employees Aged Below 30 | 9 | |
| Turnover Rate of Employees Aged 30-50 | 9 | |
| Turnover Rate of Employees Aged Above 50 | 9 | |
| Turnover Rate of Employees in Hong Kong | 9 | |
| Turnover Rate of Employees in Mainland China | 1 | |
| Turnover Rate of Total Employees | 9 | |
| Turnover Rate of Employees in Overseas | 1 | |
| Turnover Rate of Senior Management Employees | 3 | |
| Turnover Rate of Middle Management Employees | 3 | |
| Turnover Rate of General Employees | 2 |
B2.1 Number and Rate of Work-related Fatalities
30 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Number of Work-related Fatalities | 12 | |
| Work-related Fatalities Rate | 9 | |
| Number of Fatalities as a Result of Work-related Injuries | 3 | |
| Number of Fatalities as a Result of Work-related Ill Health | 6 |
B2.2 Lost Days Due to Work Injury
14 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Lost Days Due to Work-related Injuries | 14 |
B3.1 The Percentage of Employees Trained
53 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Percentage of Employees Trained | 2 | |
| Percentage of Trained Male Employees | 10 | |
| Percentage of Trained Female Employees | 10 | |
| Percentage of Trained Senior Management | 10 | |
| Percentage of Trained Middle Management | 10 | |
| Percentage of Trained General Employees | 10 | |
| Total Cost of Training | 1 |
B3.2 Average Training Hours Completed per Employee
58 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Total Training Hours | 10 | |
| Average Training Hours per Employee | 1 | |
| Average Training Hours per FTE | 1 | |
| Average Training Hours (Male) | 9 | |
| Average Training Hours (Female) | 9 | |
| Average Training Hours (Senior Management) | 9 | |
| Average Training Hours (Middle Management) | 9 | |
| Average Training Hours (General Staff) | 9 | |
| Average Training Hours (Technical Employees) | 1 |
B5.1 Number of Suppliers by Geographical Region
42 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Number of Total Suppliers | 10 | |
| Number of Suppliers in Mainland China | 9 | |
| Number of Suppliers in Hong Kong | 12 | |
| Number of Suppliers in Overseas | 9 | |
| Number of Local Suppliers | 1 | |
| Proportion of Spending on Local Suppliers | 1 |
B5.2 Supplier Engagement and Monitoring
1 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Number of Suppliers Certified to ISO 9001 Quality Management System | 1 |
B6.1 Products Recalled
4 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Percentage of Recalled Products for Safety and Health Reasons | 2 | |
| Number of Recalled Products for Safety and Health Reasons | 2 |
B6.2 Products Complaints
7 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Total Number of Customer Complaints | 4 | |
| Satisfaction Rate of Customer Complaint Handling | 2 | |
| Complaint Growth Rate | 1 |
B6.4 Quality Assurance Process and Recall Procedures
2 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Passing Rate of Third-party Accreditation Performed under the Quality Management System | 2 |
B7.1 Confirmed Incidents of Corruption
1 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Number of Corruption Litigation | 1 |
B8.2 Resources Contributed to the Community
32 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Total Social Investment | 13 | |
| Total Public Welfare Donations | 1 | |
| Total In-kind Donations | 1 | |
| Total Volunteer Service Hours | 14 | |
| Number of Employees Participating in Volunteer Activities | 1 | |
| Number of Volunteers among Employees | 2 |
General
2 Data Points| Indicator | Data Points | Actions |
|---|---|---|
| Percentage of New Employees (Female) | 1 | |
| Number of Employees with Disability | 1 |
ESG Reports
| Year | Report Title | Publication Date | Raw KPIs | Standard KPIs | Processed | Actions |
|---|---|---|---|---|---|---|
| 2024 | ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2024 | 2025-04-02 | 483 | 296 | Yes | |
| 2023 | ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2023 | 2024-04-02 | 426 | 254 | Yes | |
| 2022 | ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2022 | 2023-03-31 | 373 | 241 | Yes | |
| 2021 | ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2021 | 2022-03-31 | 152 | 107 | Yes | |
| 2020 | ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2020 | 2021-03-31 | 190 | 119 | Yes | |
| 2019 | ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2019 | 2020-04-01 | 185 | 89 | Yes | |
| 2018 | ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2018 | 2019-04-01 | 144 | 69 | Yes | |
| 2017 | ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2017 | 2018-03-28 | 119 | 40 | Yes | |
| 2016 | ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2016 | 2017-02-14 | 24 | 5 | Yes |