ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2018
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Copper (tonnes) | tonnes | 18.68 | 15.57 | 28 |
| Nitrogen oxides (NOx) – Direct | kg | 6613 | 6635 | 55 |
| Particulate matter (PM) – Direct | kg | 308.81 | 332.73 | 55 |
| Sulfur oxides (SOx) – Direct | kg | 6.62 | 6.45 | 55 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| GHG emissions intensity per employee (tonnes CO2-e/employee) | tonnes CO2-e/employee | 17.29 | 16.83 | 55 |
| GHG emissions intensity per million revenue in HKD (tonnes CO2-e/HK$ million) | tonnes CO2-e/HK$ million | 6.98 | 6.49 | 55 |
| GHG emissions – Scope 1 (tonnes CO2-e) | tonnes CO2-e | 6497 | 8925 | 55 |
| GHG emissions – Scope 2 (tonnes CO2-e) | tonnes CO2-e | 248652 | 239987 | 55 |
| GHG emissions – Scope 3 (tonnes CO2-e) – Paper consumption | tonnes CO2-e | 968.15 | 1150.11 | 55 |
| GHG emissions – Scope 3 (tonnes CO2-e) – Water consumption and sewage discharge | tonnes CO2-e | N/A | 276.18 | 55 |
| Total GHG emissions (Scope 1+2+3) | tonnes CO2-e | 256117 | 250338 | 55 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| WEEE (Waste Electrical and Electronic Equipment) removed for customers | pieces | 700 | 28 | |
| Waste electrical and electronic equipment (WEEE) disposal – Electronic and IT equipment (pieces) | pieces | 53191 | 52676 | 55 |
| Waste electrical and electronic equipment (WEEE) disposal – Equipment cables (metres) | metres | 109102 | 137918 | 55 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Construction waste (tonnes) | tonnes | 156.5 | 309.84 | 55 |
| General waste (tonnes) | tonnes | 889 | 860.51 | 55 |
| Iron and steel (tonnes) | tonnes | 7.76 | 7.37 | 28 |
| Other scrap materials (pieces) | pieces | 554748 | 300201 | 28 |
| Paper recycled (tonnes) | tonnes | 145.45 | 156.02 | 56 |
| SIM cards (pieces) | pieces | 2858640 | 729913 | 28 |
| Scrap materials recycled – Other materials (pieces) | pieces | 554748 | 300201 | 56 |
| Scrap materials recycled – SIM cards (pieces) | pieces | 2858640 | 729913 | 56 |
| Scrap metals recycled (tonnes) | tonnes | 26.44 | 22.94 | 56 |
| Sheets of paper saved by e-billing | sheets | 49000000 | 7, 27 | |
| Solid waste (tonnes) | tonnes | 337.25 | 277.36 | 55 |
| Toner and ink cartridges (pieces) | pieces | 1983 | 1762 | 28 |
| eEye service devices recycled | devices | 2500 | 28 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Mobile phones and accessories collected | pieces | 8137 | 28 | |
| Paper saved by HKT Education eNotices initiative | million sheets | 3.6 | 29 | |
| Toner and ink cartridges recycled (pieces) | pieces | 1983 | 1762 | 56 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Diesel fuel – standby emergency generators (L) | L | 54882 | 54309 | 56 |
| Diesel fuel – vehicle fleet (L) | L | 283618 | 284480 | 56 |
| Electricity (kWh) | kWh | 394477441 | 390591712 | 56 |
| Electricity intensity per employee (GJ/employee) | GJ/employee | 95.89 | 94.52 | 56 |
| Electricity intensity per million revenue in HKD (GJ/HK$ million) | GJ/HK$ million | 38.73 | 36.48 | 56 |
| Energy intensity per employee (GJ/employee) | GJ/employee | 97.03 | 95.63 | 56 |
| Energy intensity per million revenue in HKD (GJ/HK$ million) | GJ/HK$ million | 39.19 | 36.9 | 56 |
| Petrol fuel – vehicle fleet (L) | L | 136701 | 124257 | 56 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Water consumption (m³) | m³ | 409271 | 444012 | 56 |
| Water intensity per employee (m³/employee) | m³/employee | 27.63 | 29.85 | 56 |
| Water intensity per million revenue in HKD (m³/HK$ million) | m³/HK$ million | 11.16 | 11.52 | 56 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Electricity consumption reduction with upgrade of network equipment in 13 exchange buildings (12-month period to end of May 2018 compared to a year before) | million kWh | 3.2 | 26 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Paper (tonnes) | tonnes | 145.45 | 156.02 | 28 |
| Shopping bags (tonnes) | tonnes | 21.89 | 20.25 | 56 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of professional certificates and institutional memberships held by engineers | 1961 | 45 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Hours of internal and external trainings for technical staff | hours | 65472 | 45 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| FTTH coverage of all households in Hong Kong | 88.3% | 45 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of Wi-Fi hotspots in Hong Kong | 21732 | 45 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Percentage of customers using e-billing for Fixed-line, eye, IDD | percent | 50% | 27 |
| Percentage of customers using e-billing for Mobile | percent | 96% | 27 |
| Percentage of customers using e-billing for NETVIGATOR | percent | 98% | 27 |
| Percentage of customers using e-billing for Now TV | percent | 87% | 27 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Ongoing community service programs | 30 | 32 | |
| Special community service programs | 14 | 32 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Active volunteers | 631 | 32 | |
| Monetary donations and in-kind sponsorships for charitable causes | HK$16M+ | 32 | |
| Number of partnering NGOs and academic institutes | Over 130 | 32 | |
| Volunteer hours | hours | 20532 | 32 |
| Volunteer leave days granted | days | 405 | 32 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 308.81 | 332.73 |
| NOₓ Emissions | kg | 6613 | 6635 |
| SOₓ Emissions | kg | 6.62 | 6.45 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2-e | 6497 | 8925 |
| Indirect Energy Emissions (Scope 2) | tonnes CO2-e | 248652 | 239987 |
| Total GHG Emissions | tonnes CO2-e | 256117 | 250338 |
| Total GHG Emissions Intensity (By Employee) | tonnes CO2-e/employee | 17.29 | 16.83 |
| Total GHG Emissions Intensity (By Revenue) | tonnes CO2-e/HK$ million | 6.98 | 6.49 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes CO2-e | 968.15 | 1426.29 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Hazardous Electronic Waste | pieces | 700 | |
| Hazardous Waste (Electronic and IT Equipment) | pieces | 53191 | 52676 |
| Hazardous Waste (Equipment Cables Metres) | metres | 109102 | 137918 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Non-Hazardous Waste (Construction Waste) | tonnes | 156.5 | 309.84 |
| Non-Hazardous Waste (Domestic Waste) | tonnes | 889 | 860.51 |
| Non-Hazardous Waste Recycled | tonnes | 145.45 | 156.02 |
| Paper Waste | tonnes | 145.45 | 156.02 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Diesel Fuel Consumption | L | 338500 | 338789 |
| Energy Consumption Intensity (By Employee) | GJ/employee | 97.03 | 95.63 |
| Energy Consumption Intensity (By Revenue) | GJ/HK$ million | 39.19 | 36.9 |
| Gasoline Consumption | L | 136701 | 124257 |
| Purchased Electricity | kWh | 394477441 | 390591712 |
| Total Electricity Consumption Intensity (By Employee) | GJ/employee | 95.89 | 94.52 |
| Total Electricity Consumption Intensity (By Revenue) | GJ/HK$ million | 38.73 | 36.48 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Water Consumption | m³ | 409271 | 444012 |
| Water Consumption Intensity (By Revenue) | m³/HK$ million | 11.16 | 11.52 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | million kWh | 3.2 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Packaging Materials Consumed | tonnes | 21.89 | 20.25 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Percentage of Employees Aged 30-50 | % |
| Percentage of Employees Aged Above 50 | % |
| Percentage of Employees Aged Below 30 | % |
| Percentage of Employees in Hong Kong | % |
| Percentage of Employees in Mainland China | % |
| Percentage of Employees in United States | % |
| Percentage of Female Employees | % |
| Percentage of Male Employees | % |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Total Employees |
Lost days due to work injury.
| Standard Indicator | Unit |
|---|---|
| Lost Days Due to Work-related Injuries |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Percentage of Employees Trained | Note24 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Average Training Hours (Technical Employees) | hours | 65472 |
| Total Training Hours | hours | 65472 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Volunteers among Employees | 631 | |
| Total Social Investment | HKD | 16000000 |
| Total Volunteer Service Hours | hours | 20532 |