ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Copper (tonnes) | tonnes | 15.57 | 18.67 | 13.53 | 34 |
| Nitrogen oxides (NOx) – Direct (kg) | kg | 3549 | 3221 | 2950 | 58 |
| Particulate matter (PM) – Direct (kg) | kg | 321.08 | 294.42 | 265.41 | 58 |
| Sulfur oxides (SOx) – Direct (kg) | kg | 6.45 | 6.11 | 6.03 | 58 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| GHG emissions – Scope 1 (tonnes CO2-e) | tonnes CO2-e | 8925 | 6953 | 7359 | 58 |
| GHG emissions – Scope 2 (tonnes CO2-e) | tonnes CO2-e | 239987 | 236018 | 229092 | 58 |
| GHG emissions – Scope 3 (Water consumption and sewage discharge) (tonnes CO2-e) | tonnes CO2-e | 276.18 | 206.63 | 213.25 | 58 |
| GHG emissions – Scope 3 (tonnes CO2-e) | tonnes CO2-e | 1150.11 | 1115.6 | 1039.12 | 58 |
| GHG emissions-intensity per employee (tonnes CO2-e/employee) | tonnes CO2-e/employee | 16.83 | 16.28 | 17 | 58 |
| GHG emissions-intensity per million revenue (tonnes CO2-e/HK$ million) | tonnes CO2-e/HK$ million | 6.49 | 6.69 | 6.57 | 58 |
| Potential CO2 emissions reduction from replacing 19 old vehicles with 18 Euro 6 vehicles and one electric car | tonnes CO2 per year | 3.69 | 32 | ||
| Total GHG emissions | tonnes CO2-e | 237703 | 30 | ||
| Total GHG emissions (Scope 1+2+3) (tonnes CO2-e) | tonnes CO2-e | 250338 | 244293 | 237703 | 58 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Equipment cables (metres) | metres | 137918 | 178134 | 127790 | 58 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Construction waste (tonnes) | tonnes | 309.84 | 140.25 | 171.8 | 58 |
| Electronic and IT equipment (pieces) | pieces | 52766 | 66227 | 47021 | 58 |
| General waste (tonnes) | tonnes | 860.51 | 849.25 | 766.61 | 58 |
| General waste disposal | tonnes | 766.61 | 30 | ||
| Iron and steel (tonnes) | tonnes | 7.37 | 7.71 | 12.7 | 34 |
| Other scrap materials (pieces) | pieces | 300201 | 230145 | 191026 | 34 |
| Paper recycled (tonnes) | tonnes | 156.02 | 129.53 | 113.59 | 59 |
| Scrap materials recycled – Other materials (pieces) | pieces | 300201 | 230145 | 191026 | 59 |
| Scrap materials recycled – SIM cards (pieces) | pieces | 729913 | N/A | N/A | 59 |
| Scrap metals recycled (tonnes) | tonnes | 22.94 | 26.38 | 26.24 | 59 |
| Sim cards (pieces) | pieces | 729913 | N/A | N/A | 34 |
| Solid waste (tonnes) | tonnes | 277.36 | 202.66 | 549.9 | 58 |
| Toner and ink cartridges (pieces) | pieces | 1762 | 1808 | 1454 | 34 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Toner and ink cartridges recycled (pieces) | pieces | 1762 | 1808 | 1454 | 59 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Diesel fuel – standby emergency generators (L) | L | 54309 | 49260 | 73847 | 59 |
| Diesel fuel – vehicle fleet (L) | L | 284480 | 270578 | 274599 | 59 |
| Electricity (kWh) | kWh | 390591712 | 383144892 | 371067770 | 59 |
| Electricity consumption | kWh | 371067770 | 30 | ||
| Electricity intensity per employee (GJ/employee) | GJ/employee | 94.52 | 91.91 | 95.55 | 59 |
| Electricity intensity per million revenue (GJ/HK$ million) | GJ/HK$ million | 36.48 | 37.78 | 36.9 | 59 |
| Energy intensity per employees (GJ/employee) | GJ/employee | 95.63 | 92.94 | 96.71 | 59 |
| Energy intensity per million revenue (GJ/HK$ million) | GJ/HK$ million | 36.9 | 38.21 | 37.35 | 59 |
| Petrol fuel – vehicle fleet (L) | L | 124257 | 116493 | 108031 | 59 |
| Total energy consumption (GJ) | GJ | 1422625 | 1394866 | 1352146 | 59 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Water consumption (m³) | m³ | 444012 | 331665 | 341744 | 59 |
| Water intensity per employee (m³/employee) | m³/employee | 29.85 | 22.1 | 24.44 | 59 |
| Water intensity per million revenue (m³/HK$ million) | m³/HK$ million | 11.52 | 9.09 | 9.44 | 59 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Group electricity consumption reduction | GWh | 12 | 32 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Paper (tonnes) | tonnes | 156.02 | 129.53 | 113.59 | 34 |
| Shopping bags (tonnes) | tonnes | 20.25 | 15.97 | 18.6 | 59 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of sheets of paper saved by promoting digitalisation | sheets | 48000000 | 32 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Below middle management (Female) | % | 30.49 | 29 |
| Below middle management (Male) | % | 36.68 | 29 |
| Middle management (Female) | % | 8.61 | 29 |
| Middle management (Male) | % | 20.42 | 29 |
| Number of employees with disability | persons | 34 | 29 |
| Number of nationalities represented in workforce | nationalities | 64 | 29 |
| Number of staff | persons | 22283 | 29 |
| Percentage of leadership roles filled by female colleagues | % | 30.86 | 29 |
| Senior management (Female) | % | 1.17 | 29 |
| Senior management (Male) | % | 2.63 | 29 |
| Workforce by age group (30–50) | % | 55.18 | 29 |
| Workforce by age group (<30) | % | 30.17 | 29 |
| Workforce by age group (>50) | % | 14.64 | 29 |
| Workforce by gender (Female) | % | 40.27 | 29 |
| Workforce by gender (Male) | % | 59.73 | 29 |
| Workforce by geographical location (Hong Kong) | % | 65.3 | 29 |
| Workforce by geographical location (Mainland China) | % | 24.62 | 29 |
| Workforce by geographical location (Others) | % | 7.17 | 29 |
| Workforce by geographical location (The Philippines) | % | 2.25 | 29 |
| Workforce by geographical location (United States) | % | 0.67 | 29 |
Lost days due to work injury.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| No. of lost days due to work injury | days | 2477 | 2465 | 2564 | 26 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Engineering team technical staff trained | staff | 2588 | 46 |
| Health and safety-related training sessions offered | sessions | 559 | 26 |
| Percentage of employees trained by employee category: Below middle management | percent | 61.7% | 26 |
| Percentage of employees trained by employee category: Middle management | percent | 34.5% | 26 |
| Percentage of employees trained by employee category: Senior management | percent | 3.8% | 26 |
| Percentage of employees trained by gender: Female | percent | 29.1% | 26 |
| Percentage of employees trained by gender: Male | percent | 70.9% | 26 |
| Training sessions provided | sessions | 2998 | 26 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Technical staff training hours | hours | 27340 | 46 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| NETVIGATOR Network stability (availability of broadband network) | % | 99.993 | 46 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| NETVIGATOR Service restoration (restoration of services for customers within two calendar days) | % | 99.853 | 46 |
| csl Network reliability | % | 100% | 46 |
| csl Service restoration (mean time for recovering a fault in the core network) | % | 100% | 46 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Percentage of Fixed-line, eye, IDD customers using e-billing | 55% | 32 | |
| Percentage of Mobile customers using e-billing | 97% | 32 | |
| Percentage of NETVIGATOR customers using e-billing | 98% | 32 | |
| Percentage of Now TV customers using e-billing | 85% | 32 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Ongoing community service programs in 2020 | 14 | 37 | |
| Special community service programs in 2020 | 6 | 37 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Active volunteers in 2020 | 351 | 37 | |
| Monetary donations and in-kind sponsorships for charitable causes in 2020 | HK$24.5M+ | 37 | |
| Number of partnering NGOs and academic institutes in 2020 | 180+ | 37 | |
| Volunteer hours in 2020 | hours | 3328 | 37 |
| Volunteer leave days granted in 2020 | days | 108 | 37 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 321.08 | 294.42 | 265.41 |
| NOₓ Emissions | kg | 3549 | 3221 | 2950 |
| SOₓ Emissions | kg | 6.45 | 6.11 | 6.03 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2-e | 8925 | 6953 | 7359 |
| Indirect Energy Emissions (Scope 2) | tonnes CO2-e | 239987 | 236018 | 229092 |
| Total GHG Emissions | tonnes CO2-e | 250338 | 244293 | 237703 |
| Total GHG Emissions Intensity (By Employee) | tonnes CO2-e/employee | 16.83 | 16.28 | 17 |
| Total GHG Emissions Intensity (By Revenue) | tonnes CO2-e/HK$ million | 6.49 | 6.69 | 6.57 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes CO2-e | 1426.29 | 1322.23 | 1252.37 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Hazardous Waste (Equipment Cables Metres) | metres | 137918 | 178134 | 127790 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Non-Hazardous Waste (Construction Waste) | tonnes | 309.84 | 140.25 | 171.8 |
| Non-Hazardous Waste (Electronic Waste) | pieces | 52766 | 66227 | 47021 |
| Non-Hazardous Waste Disposed | tonnes | 860.51 | 849.25 | 766.61 |
| Non-Hazardous Waste Recycled | tonnes | 156.02 | 129.53 | 113.59 |
| Paper Waste | tonnes | 156.02 | 129.53 | 113.59 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Diesel Fuel Consumption | L | 338789 | 319838 | 348446 |
| Energy Consumption Intensity (By Employee) | GJ/employee | 95.63 | 92.94 | 96.71 |
| Energy Consumption Intensity (By Revenue) | GJ/HK$ million | 36.9 | 38.21 | 37.35 |
| Gasoline Consumption | L | 124257 | 116493 | 108031 |
| Grid Electricity Consumption | kWh | 390591712 | 383144892 | 371067770 |
| Purchased Electricity | kWh | 390591712 | 383144892 | 371067770 |
| Purchased Electricity Intensity (By Employee) | GJ/employee | 94.52 | 91.91 | 95.55 |
| Purchased Electricity Intensity (By Revenue) | GJ/HK$ million | 36.48 | 37.78 | 36.9 |
| Solar Energy | MWh | |||
| Total Energy Consumption | GJ | 1422625 | 1394866 | 1352146 |
| Total Indirect Energy Consumption | kWh | 390591712 | 383144892 | 371067770 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Water Consumption | m³ | 444012 | 331665 | 341744 |
| Water Consumption Intensity (By Revenue) | m³/HK$ million | 11.52 | 9.09 | 9.44 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | GWh | 12 |
| Energy Consumption Reduction Percentage Compared to Last Year | % | 2.25 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Packaging Materials Consumed | tonnes | 20.25 | 15.97 | 18.6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Employees in Hong Kong | persons | 14554 |
| Number of Employees in Mainland China | persons | 5486 |
| Number of Employees in United States | persons | 149 |
| Number of Employees with Disability | persons | 34 |
| Number of Total Employees | persons | 22283 |
| Percentage of Employees Aged 30-50 | % | 55.18 |
| Percentage of Employees Aged Above 50 | % | 14.64 |
| Percentage of Employees Aged Below 30 | % | 30.17 |
| Percentage of Employees in Hong Kong | % | 65.3 |
| Percentage of Employees in Mainland China | % | 24.62 |
| Percentage of Employees in United States | % | 0.67 |
| Percentage of Female Employees | % | 40.27 |
| Percentage of Male Employees | % | 59.73 |
Lost days due to work injury.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 2477 | 2465 | 2564 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Trained Female Employees | percent | 29.1 |
| Percentage of Trained General Employees | percent | 61.7 |
| Percentage of Trained Male Employees | percent | 70.9 |
| Percentage of Trained Middle Management | percent | 34.5 |
| Percentage of Trained Senior Management | percent | 3.8 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Training Hours | hours | 27340 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Hong Kong | percent |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Employees Participating in Volunteer Activities | 351 | |
| Total Public Welfare Donations | million HKD | 24.5 |
| Total Social Investment | million HKD | 24.5 |
| Total Volunteer Service Hours | hours | 3328 |