ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2017
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Nitrogen oxides (NOx) – Direct | kg | 6613 | 40 |
| Particulate matter (PM) – Direct | kg | 308.81 | 40 |
| Sulfur oxides (SOx) – Direct | kg | 6.62 | 40 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| GHG emissions - Scope 1 | tonnes CO2-e | 6497 | 40 |
| GHG emissions - Scope 2 | tonnes CO2-e | 248652 | 40 |
| GHG emissions - Scope 3 | tonnes CO2-e | 968.15 | 40 |
| GHG emissions intensity per employee | tonnes CO2-e/employee | 17.29 | 40 |
| Number of vehicles upgraded (in use for more than 10 years) | vehicles | 18 | 32 |
| Total GHG emissions (Scope 1+2+3) | tonnes CO2-e | 256117 | 40 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Solid waste (hazardous) | tonnes | 337.25 | 40 |
| Waste electrical and electronic equipment (WEEE) disposal | pieces | 162293 | 40 |
| copper recycled | tonnes | 18.68 | 33 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Construction waste (non-hazardous) | tonnes | 156.5 | 40 |
| General waste (non-hazardous) | tonnes | 889 | 40 |
| Paper recycled | tonnes | 145.45 | 41 |
| Scrap materials recycled | pieces | 3413388 | 41 |
| Scrap metals recycled | tonnes | 26.44 | 41 |
| Sheets of paper saved by e-billing | million, sheets | 48000000 | 6, 32 |
| iron and steel recycled | tonnes | 7.76 | 33 |
| paper recycled | tonnes | 145.45 | 33 |
| scrap materials recycled | pieces | 3413388 | 33 |
| toner & ink cartridges recycled | cartridges | 1983 | 33 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Toner and ink cartridges recycled | pieces | 1983 | 41 |
| mobile phones and accessories collected for recycling | pieces | 12806 | 33 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016-2017 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Diesel fuel consumption – standby emergency generators | L | 54882 | 41 | ||
| Diesel fuel consumption – vehicle fleet | L | 283618 | 41 | ||
| Electricity consumption | kWh | 394477441 | 41 | ||
| Electricity intensity per 1000 employees | kWh/1000 employees | 26.64 | 41 | ||
| Number of electric vehicles acquired for fleet | vehicles | 5 | 32 | ||
| Petrol fuel consumption – vehicle fleet | L | 136701 | 41 | ||
| Reduction in electricity consumption of exchange buildings from network modernization and installation of water-cooled chillers | million kilowatt hour (kWh) | 8 | 31 | ||
| Reduction in energy consumption of chillers after replacing existing chillers with water-cooled systems | reduction | 20% | 31 | ||
| Towngas consumption | N/A | 41 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Water consumption | m³ | 409271 | 41 |
| Water intensity per employee | m³/employee | 27.63 | 41 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of material ESG areas identified for PCCW to manage and report on | 23 | 10 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Average years of service for retiring staff | years | 33.5 | 22 |
| Number of Long Service Awards presented for 25 years of service | 256 | 22 | |
| Number of graduate trainees hired | 145 | 22 | |
| Number of staff retiring | 136 | 22 | |
| Percentage of workforce comprising shift duty staff, part-time, temporary and contract-staff | % | 7 | 21 |
| Proportion of female graduate trainees hired | percent | 39% | 22 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of Workplace Financial Wellness workshops for pre-retirees | workshops | 6 | 24 |
| Number of learning and development programs and seminars organized | 2003 | 22 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Average call service training per customer service specialist per month | hours | over 10 | 27 |
| Average call service training per customer service specialist per year | hours | over 100 | 27 |
| Average training hours per staff | hours | 12.3 | 22 |
| Training hours per staff | 12.3 | 6 |
Number of suppliers by geographical region.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| FTTB coverage (Fiber-To-The-Building) | % | 88.3 | 26 |
| FTTH coverage (Fiber-To-The-Home) | % | 85.6 | 26 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of supplier visits conducted | 100 | 29 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Customer compliments | 37894 | 27 | ||
| Customer compliments received | 37894 | 6 | ||
| Customer satisfaction with service specialists (satisfied or very satisfied) | % | 82 | 27 | |
| E-bills generated | million | 18 | 6 | |
| NETVIGATOR Network Stability | % | 99.99 | 26 | |
| Number of My HKT registered accounts | 1050000 | 27 | ||
| Number of Mystery Shopper visits to retail locations | over 1800 | 27 | ||
| Number of customer complaints | 3007 | 2153 | 27 | |
| Percentage of customer complaints handled within four working days | % | over 95 | 27 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| NETVIGATOR Service Restoration | % | 99.94 | 26 |
| csl Network Reliability | % | 100 | 26 |
| csl Service Restoration | % | 100 | 26 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Broadband network stability | % | 99.99 | 6 |
| Number of e-bills generated | e-bills | 18000000 | 32 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Number of health talks organized for staff well-being | health talks | 20 | 24 |
| Ongoing programs | 26 | 12 | |
| Special programs | 17 | 12 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Active volunteers | 582 | 12 | ||
| Hours of volunteer service contributed by corporate Volunteer Team | hours | 10000 | 13 | |
| Number of staff sports teams overseen by Sports and Interest Group | sports teams | 16 | 24 | |
| Volunteer hours | hours | 21131 | 12 | |
| Volunteer leave granted to volunteers | days | 500 | 13 | |
| Volunteer service hours | 21131 | 6 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 308.81 |
| NOₓ Emissions | kg | 6613 |
| SOₓ Emissions | kg | 6.62 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2-e | 6497 |
| Indirect Energy Emissions (Scope 2) | tonnes CO2-e | 248652 |
| Total GHG Emissions | tonnes CO2-e | 256117 |
| Total GHG Emissions Intensity (By Employee) | tonnes CO2-e/employee | 17.29 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes CO2-e | 968.15 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Hazardous Waste (Electronic and IT Equipment) | pieces | 162293 |
| Hazardous Waste (Solid Waste) | tonnes | 337.25 |
| Total Hazardous Waste | tonnes | 337.25 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Non-Hazardous Waste (Construction Waste) | tonnes | 156.5 |
| Non-Hazardous Waste Disposed | tonnes | 889 |
| Non-Hazardous Waste Recycled | tonnes | 179.65 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Diesel Fuel Consumption | L | 283618 |
| Gasoline Consumption | L | 136701 |
| Purchased Electricity | kWh | 394477441 |
| Purchased Electricity Intensity (By Employee) | kWh/1000 employees | 26.64 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Water Consumption | m³ | 409271 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Number of New Employees | 145 | |
| Percentage of Female Employees | percent | 33 |
| Percentage of New Employees (Female) | percent | 39 |
| Percentage of Temporary Workers | percent | 7 |
Lost days due to work injury.
| Standard Indicator | Unit |
|---|---|
| Lost Days Due to Work-related Injuries |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Percentage of Employees Trained | Note* |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Average Training Hours per Employee | hours | 12.3 |
| Average Training Hours per FTE | hours | 12.3 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Local Suppliers | suppliers |
| Number of Suppliers in Hong Kong | suppliers |
| Number of Total Suppliers | suppliers |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Complaint Growth Rate | % | -28.4 | |
| Total Number of Customer Complaints | 3007 | 2153 |
Description of quality assurance process and recall procedures.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Passing Rate of Third-party Accreditation Performed under the Quality Management System | % | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Number of Volunteers among Employees | 582 | ||
| Total Volunteer Service Hours | hours | 10000 | 21131 |