ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Nitrogen oxides (NOx) – Direct | kg | 3221 | 2950 | 2775 | 61 |
| Particulate matter (PM) – Direct | kg | 294.42 | 265.41 | 252.11 | 61 |
| Sulfur oxides (SOx) – Direct | kg | 6.11 | 6.03 | 5.97 | 61 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| GHG emissions intensity per employee | tonnes CO2e/employee | 16.28 | 17 | 15.06 | 61 |
| GHG emissions intensity per million revenue | tonnes CO2e/HK$ million | 6.69 | 6.61 | 5.02 | 61 |
| GHG emissions – Scope 1 | tonnes CO2e | 6953 | 7359 | 6548 | 61 |
| GHG emissions – Scope 2 | tonnes CO2e | 236018 | 229092 | 186406 | 61 |
| GHG emissions – Scope 3 | tonnes CO2e | 1115.6 | 1039.12 | 1023.07 | 61 |
| Potential reduction of CO2 emissions per year from introduction of Euro 6 and electric vehicles | tonnes CO2 per year | 34 | 31 | ||
| Reduction in GHG emission factors by CLP | percent | 26 | 29 | ||
| Reduction in GHG emission factors by HKE | percent | 12.4 | 29 | ||
| Total GHG emissions (Scopes 1+2+3) | tonnes CO2e | 244293 | 237703 | 194203 | 61 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Equipment cables (meters) | meters | 178134 | 127790 | 209417 | 61 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Construction waste (tonnes) | tonnes | 140.25 | 171.8 | 742.79 | 62 |
| Electronic and IT equipment (pieces) | pieces | 66227 | 47021 | 68280 | 61 |
| General waste (tonnes) | tonnes | 849.25 | 766.61 | 824.47 | 62 |
| Paper recycled (tonnes) | tonnes | 142.2 | 107.06 | 118.48 | 62 |
| Scrap materials recycled (pieces) | pieces | 230145 | 191026 | 243713 | 62 |
| Scrap metals recycled (tonnes) | tonnes | 26.38 | 26.24 | 11.63 | 62 |
| Sheets of paper saved by encouraging customers to switch to electronic bills | sheets | 47000000 | 31 | ||
| Solid waste | tonnes | 202.66 | 549.9 | 246.85 | 61 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | 2025 | Report Pages |
|---|---|---|---|---|
| GHG emissions (Scope 1 & 2) baseline | tonnes CO2e | 248912 | 34 | |
| GHG emissions (Scope 1 & 2) reduction target (absolute) | % | -34.3% | 34 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | 2019 | 2020 | 2021 | 2025 | Report Pages |
|---|---|---|---|---|---|---|---|
| General waste baseline | tonnes | 860.51 | 34 | ||||
| General waste reduction target (absolute) | % | -16.2% | 34 | ||||
| Toner and ink cartridges recycled (pieces) | pieces | 1808 | 1454 | 1152 | 62 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|
| Diesel fuel – standby emergency generators (L) | L | 49260 | 73847 | 32335 | 62 | |
| Diesel fuel – vehicle fleet (L) | L | 270578 | 274599 | 281043 | 62 | |
| Electricity (kWh) | kWh | 383144892 | 371067770 | 358192525 | 62 | |
| Electricity consumption baseline | kWh | 390591712 | 34 | |||
| Electricity intensity per employee (GJ/employee) | GJ/employee | 91.91 | 95.55 | 100.01 | 62 | |
| Electricity intensity per million revenue (GJ/HK$ million) | GJ/HK$ million | 37.78 | 37.12 | 33.36 | 62 | |
| Energy intensity per employee (GJ/employee) | GJ/employee | 92.94 | 96.71 | 101.22 | 62 | |
| Energy intensity per million revenue (GJ/HK$ million) | GJ/HK$ million | 38.21 | 37.12 | 33.36 | 62 | |
| Petrol fuel – vehicle fleet (L) | L | 116493 | 108031 | 97912 | 62 | |
| Total energy consumption (GJ) | GJ | 1394866 | 1352146 | 1304983 | 62 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Water consumption (m³) | m³ | 331665 | 341744 | 366000 | 62 |
| Water consumption and sewage discharge | 206.63 | 213.25 | 225.82 | 61 | |
| Water consumption baseline (per employee) | m³/employee | 22.1 | 34 | ||
| Water intensity per employee (m³/employee) | m³/employee | 22.1 | 24.44 | 28.39 | 62 |
| Water intensity per million revenue (m³/HK$ million) | m³/HK$ million | 9.09 | 9.5 | 9.47 | 62 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Electricity consumption reduction target (absolute) | % | -13.2% | 34 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Water consumption reduction target (intensity, per employee) | % | -4.4% | 34 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Shopping bags (tonnes) | tonnes | 15.97 | 18.6 | 16.16 | 62 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Employee turnover rate by age group - 30–50 | % | 25% | 25 |
| Employee turnover rate by age group - Above 50 | % | 8% | 25 |
| Employee turnover rate by age group - Under 30 | % | 83% | 25 |
| Employee turnover rate by gender - Female | % | 36% | 25 |
| Employee turnover rate by gender - Male | % | 38% | 25 |
| Employee turnover rate by geographical region - China excluding Hong Kong | % | 73% | 25 |
| Employee turnover rate by geographical region - Hong Kong | % | 24% | 25 |
| Employee turnover rate by geographical region - Others | % | 32% | 25 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| NETVIGATOR Network stability (Availability of broadband network) | % | 99.993 | 49 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| NETVIGATOR Service restoration (Provide restoration of services for customers within two calendar days) | % | 99.885 | 49 |
| csl Network reliability (Availability of the core network or core network uptime in a set observation period) | % | 100% | 49 |
| csl Service restoration (Mean time for recovering a fault in the core network following its discovery and identification) | % | 100% | 49 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Percentage of Fixed-line, eye, IDD customers using e-billing | percent | 64% | 31 |
| Percentage of Mobile customers using e-billing | percent | 97% | 31 |
| Percentage of NETVIGATOR customers using e-billing | percent | 98% | 31 |
| Percentage of Now TV customers using e-billing | percent | 85% | 31 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 294.42 | 265.41 | 252.11 |
| NOₓ Emissions | kg | 3221 | 2950 | 2775 |
| SOₓ Emissions | kg | 6.11 | 6.03 | 5.97 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 6953 | 7359 | 6548 |
| Indirect Energy Emissions (Scope 2) | tonnes CO2e | 236018 | 229092 | 186406 |
| Total GHG Emissions | tonnes CO2e | 244293 | 237703 | 194203 |
| Total GHG Emissions Intensity (By Employee) | tonnes CO2e/employee | 16.28 | 17 | 15.06 |
| Total GHG Emissions Intensity (By Revenue) | tonnes CO2e/HK$ million | 6.69 | 6.61 | 5.02 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes CO2e | 1115.6 | 1039.12 | 1023.07 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Hazardous Waste (Equipment Cables Metres) | meters | 178134 | 127790 | 209417 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Non-Hazardous Waste (Construction Waste) | tonnes | 140.25 | 171.8 | 742.79 |
| Non-Hazardous Waste (Domestic Waste) | tonnes | 849.25 | 766.61 | 824.47 |
| Non-Hazardous Waste (Electronic Waste) | pieces | 66227 | 47021 | 68280 |
| Non-Hazardous Waste Recycled | tonnes | 142.2 | 107.06 | 118.48 |
| Paper Waste | tonnes | 142.2 | 107.06 | 118.48 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2018 | % | -34.3 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | -16.2 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Diesel Fuel Consumption | L | 319838 | 348446 | 313378 |
| Energy Consumption Intensity (By Employee) | GJ/employee | 92.94 | 96.71 | 101.22 |
| Energy Consumption Intensity (By Revenue) | GJ/HK$ million | 38.21 | 37.12 | 33.36 |
| Gasoline Consumption | L | 116493 | 108031 | 97912 |
| Purchased Electricity | kWh | 383144892 | 371067770 | 358192525 |
| Purchased Electricity Intensity (By Employee) | GJ/employee | 91.91 | 95.55 | 100.01 |
| Purchased Electricity Intensity (By Revenue) | GJ/HK$ million | 37.78 | 37.12 | 33.36 |
| Total Energy Consumption | GJ | 1394866 | 1352146 | 1304983 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Water Consumption | m³ | 331665 | 341744 | 366000 |
| Water Consumption Intensity (By Revenue) | m³/HK$ million | 9.09 | 9.5 | 9.47 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2018 | 2025 |
|---|---|---|---|
| Electricity Usage Reduction Compared to Last Year | GWh | 12.9 | |
| Target Electricity Usage Reduction Percentage Compared to Last Year | % | -13.2 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Target Water Consumption Reduction Percentage Compared to Last Year | % | -4.4 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Packaging Materials Consumed | tonnes | 15.97 | 18.6 | 16.16 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Percentage of Employees Aged Below 30 | % |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 25 |
| Turnover Rate of Employees Aged Above 50 | % | 8 |
| Turnover Rate of Employees Aged Below 30 | % | 83 |
| Turnover Rate of Employees in Hong Kong | % | 24 |
| Turnover Rate of Employees in Mainland China | % | 73 |
| Turnover Rate of Employees in Overseas | % | 32 |
| Turnover Rate of Female Employees | % | 36 |
| Turnover Rate of Male Employees | % | 38 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit |
|---|---|
| Percentage of Trained Female Employees | % |
| Percentage of Trained General Employees | % |
| Percentage of Trained Male Employees | % |
| Percentage of Trained Middle Management | % |
| Percentage of Trained Senior Management | % |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Average Training Hours (Female) | hours |
| Average Training Hours (General Staff) | hours |
| Average Training Hours (Male) | hours |
| Average Training Hours (Middle Management) | hours |
| Average Training Hours (Senior Management) | hours |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Hong Kong | percent |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit |
|---|---|
| Total In-kind Donations | |
| Total Social Investment |