ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Nitrogen oxides (NOx) air emissions | kg | 2950 | 2775 | 1995.98 | 61 |
| Particulate matter (PM) air emissions | kg | 265.41 | 252.11 | 181.05 | 61 |
| Sulphur oxides (SOx) air emissions | kg | 6.03 | 5.97 | 5.33 | 61 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Direct GHG emissions (Scope 1) | tCO2e | 7359 | 6548 | 4336 | 62 |
| GHG emissions intensity per HK$ million | tCO2e/HK$ million | 6.61 | 5.48 | 4.56 | 62 |
| GHG emissions intensity per employee | tCO2e/employee | 17 | 15.06 | 13.29 | 62 |
| Indirect GHG emissions (Scope 2) | tCO2e | 229092 | 186406 | 159170 | 62 |
| Other indirect GHG emissions (Scope 3) | tCO2e | 1252.37 | 1248.89 | 1044.9 | 62 |
| Paper consumption GHG emissions | tCO2e | 1039.12 | 1023.07 | 833.61 | 62 |
| Total GHG emissions (Scope 1 + 2 + 3) | tCO2e | 237703 | 194203 | 164551 | 62 |
| Water consumption and sewage discharge GHG emissions | tCO2e | 213.25 | 225.82 | 211.29 | 62 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Copper recycled | tonnes | 10.19 | 7.35 | 52 | |
| WEEE disposal: Electronic and IT equipment | pieces | 47021 | 68820 | 37133 | 63 |
| WEEE disposal: Equipment cables | meters | 127790 | 209417 | 100846 | 63 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Construction waste | tonnes | 171.8 | 742.79 | 326.76 | 63 |
| General Waste | tonnes | 766.61 | 824.47 | 881.1 | 63 |
| Iron and steel recycled | tonnes | 1.44 | 12.28 | 52 | |
| Non-hazardous waste intensity | tonnes/HK$ million, tonnes/employee | 0.03 | 0.04 | 0.1 | 63 |
| Paper recycled | tonnes | 118.48 | 95.89 | 52 | |
| Scrap materials | pieces | 191026 | 243713 | 206696 | 63 |
| Scrap materials recycled | pieces | 243713 | 206696 | 52 | |
| Scrap metals | tonnes | 26.24 | 11.63 | 19.63 | 63 |
| Solid waste | tonnes | 549.9 | 246.85 | 217.87 | 63 |
| Toner and ink cartridges | pieces | 1454 | 1152 | 1438 | 63 |
| Total non-hazardous waste | tonnes | 938.41 | 1567.26 | 1207.86 | 63 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2025 | Report Pages |
|---|---|---|---|---|
| GHG emissions intensity reduced (compared to 2021) | % | 11.8 | 8 | |
| Greenhouse gas emissions reduction (Scope 1 and 2, absolute, compared to 2018 base year) | % | 34.3 | 34.3 | 49 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2025 | Report Pages |
|---|---|---|---|---|---|
| General waste reduction (absolute, compared to 2018 base year) | % | 2.4 | 16.2 | 49 | |
| Industrial batteries recycled | tonnes | 244.01 | 215.16 | 52 | |
| Toner and ink cartridges recycled | pieces | 1152 | 1438 | 52 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Diesel fuel – standby emergency generators consumption | L | 73847 | 32355 | 44980 | 61 |
| Diesel fuel – vehicle fleet consumption | L | 274599 | 281043 | 248566 | 61 |
| Electric vehicle charging facilities provided | 10000 | 8 | |||
| Electricity consumption | kWh | 371067770 | 358192525 | 325170141 | 61 |
| Electricity intensity per HK$ million | GJ/HKS million | 37.12 | 36.37 | 32.46 | 61 |
| Electricity intensity per employee | GJ/employee | 95.55 | 100.01 | 94.52 | 61 |
| Energy consumption intensity per HK$ million | GJ/HKS million | 37.12 | 36.81 | 32.86 | 61 |
| Energy consumption intensity per employee | GJ/employee | 96.71 | 101.22 | 95.69 | 61 |
| Fibre-to-the-home (FTTH) and 5G wireless-to-the-home (WTTH) household coverage in HK | % | 98 | 8 | ||
| Petrol fuel – vehicle fleet consumption | L | 108031 | 97912 | 90214 | 61 |
| Solar energy consumption | kWh | 124757 | 61 | ||
| Total energy consumption | GJ | 1352146 | 1304983 | 1185070 | 61 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | m³ | 341744 | 366000 | 331182 | 62 |
| Water consumption intensity per HK$ million | m³/HK$ million | 9.5 | 10.32 | 9.18 | 62 |
| Water consumption intensity per employee | m³/employee | 24.44 | 28.39 | 26.74 | 62 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2025 | Report Pages |
|---|---|---|---|---|
| Electricity consumption reduced (compared to 2021) | GWh | 33 | 8 | |
| Electricity consumption reduction (absolute, compared to 2018 base year) | % | 16.7 | 13.2 | 49 |
| Energy consumption intensity reduced (compared to 2021) | % | 5.6 | 8 | |
| Energy savings achieved by regulating building load | % | 10 | 8 | |
| Office buildings covered by power meters to optimise energy consumption | % | 80 | 8 | |
| Water consumption intensity reduction (per employee, compared to 2019 base year) | % | 21 | 4.4 | 49 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Paper | tonnes | 107.06 | 118.48 | 95.89 | 63 |
| Shopping bags | tonnes | 18.6 | 16.16 | 11.04 | 63 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| 5G coverage along all MTR lines | 1st network provider | 8 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Below middle management | number | 15229 | 14626 | 14216 | 64 |
| Below middle management (%) | % | 67.17 | 66.25 | 65.08 | 64 |
| Female to male staff ratio | 1:1.4 | 8 | |||
| Fixed term contract workforce | number | 6215 | 64 | ||
| Fixed term contract workforce (%) | % | 28.45 | 64 | ||
| Full-time workforce | number | 21236 | 20236 | 20386 | 64 |
| Full-time workforce (%) | % | 93.67 | 91.66 | 93.32 | 64 |
| Full-time workforce, Female (%) | % | 39.41 | 64 | ||
| Full-time workforce, Male (%) | % | 60.59 | 64 | ||
| Middle management | number | 6582 | 6572 | 6722 | 64 |
| Middle management (%) | % | 29.03 | 29.77 | 30.77 | 64 |
| New hires by age group - Age 30 or below | %, number | 40.94 | 65 | ||
| New hires by age group - Age 51 or above | %, number | 224 | 65 | ||
| New hires by age group - Age between 31–50 | %, number | 1847 | 65 | ||
| New hires by gender - Female | %, number | 40.38 | 65 | ||
| New hires by gender - Male | %, number | 59.62 | 65 | ||
| New hires by geographical location - Hong Kong | number | 2630 | 65 | ||
| New hires by geographical location - Outside Hong Kong | number | 877 | 65 | ||
| Number of different nationalities among staff | 60 | 8 | |||
| Part-time workforce | number | 1436 | 1841 | 1459 | 64 |
| Part-time workforce (%) | % | 6.33 | 8.34 | 6.68 | 64 |
| Part-time workforce, Female (%) | % | 65.66 | 64 | ||
| Part-time workforce, Male (%) | % | 34.34 | 64 | ||
| Permanent workforce | number | 15630 | 64 | ||
| Permanent workforce (%) | % | 71.55 | 64 | ||
| Senior management | number | 861 | 879 | 907 | 64 |
| Senior management roles held by female staff | % | 30 | 8 | ||
| Total new hires | number | 3507 | 65 | ||
| Total number of hours worked | hours | 24770000 | 67 | ||
| Total workforce | number | 22672 | 22077 | 21845 | 64 |
| Total workforce by gender, Female | number | 9130 | 9162 | 8992 | 64 |
| Total workforce by gender, Female (%) | % | 40.27 | 41.5 | 41.16 | 64 |
| Total workforce by gender, Male | number | 13542 | 12915 | 12853 | 64 |
| Total workforce by gender, Male (%) | % | 59.73 | 58.5 | 58.84 | 64 |
| Workforce age 30 or below | number | 6841 | 6186 | 5800 | 64 |
| Workforce age 30 or below (%) | % | 30.17 | 28.02 | 26.55 | 64 |
| Workforce age 51 or above | number | 3320 | 3378 | 3365 | 64 |
| Workforce age 51 or above (%) | % | 14.65 | 15.3 | 15.4 | 64 |
| Workforce age between 31–50 | number | 12511 | 12513 | 12680 | 64 |
| Workforce age between 31–50 (%) | % | 55.18 | 56.68 | 58.05 | 64 |
| Workforce in Hong Kong | number | 14805 | 13984 | 13391 | 64 |
| Workforce in Hong Kong (%) | % | 65.3 | 63.34 | 61.3 | 64 |
| Workforce outside Hong Kong | number | 7867 | 8093 | 8454 | 64 |
| Workforce outside Hong Kong (%) | % | 34.7 | 36.66 | 38.7 | 64 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 26.12 | 36.8 | 30.16 | 66 |
| Employee turnover rate by age group - Age 30 or below | % | 83 | 65.73 | 66 | |
| Employee turnover rate by age group - Age 51 or above | % | 8 | 8.33 | 66 | |
| Employee turnover rate by age group - Age between 31–50 | % | 25 | 23.12 | 66 | |
| Employee turnover rate by gender - Female | % | 36 | 36.55 | 66 | |
| Employee turnover rate by gender - Male | % | 38 | 26.05 | 66 | |
| Employee turnover rate by geographical location - Hong Kong | % | 24 | 22.96 | 66 | |
| Employee turnover rate by geographical location - Outside Hong Kong | % | 41.62 | 66 | ||
| New hires rate | % | 22.44 | 65 | ||
| Total employee turnover | number | 6033 | 66 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Recordable work-related injuries | number | 24 | 67 |
Lost days due to work injury.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work injuries | days | 2564 | 1374 | 2997 | 67 |
| Rate of recordable work-related injuries | % (per 200000 hours worked) | 0.11 | 67 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Employees receiving regular performance reviews by employment category - Below middle management | % | 80.24 | 68 | ||
| Employees receiving regular performance reviews by employment category - Middle management | % | 93.82 | 68 | ||
| Employees receiving regular performance reviews by employment category - Senior management | % | 95.46 | 68 | ||
| Employees receiving regular performance reviews by gender - Female | % | 86.35 | 68 | ||
| Employees receiving regular performance reviews by gender - Male | % | 90.27 | 68 | ||
| Employees trained by employment category - Below middle management | % | 79 | 71.03 | 68 | |
| Employees trained by employment category - Middle management | % | 47 | 37.1 | 68 | |
| Employees trained by employment category - Senior management | % | 64 | 58.03 | 68 | |
| Employees trained by gender - Female | % | 74 | 72.96 | 68 | |
| Employees trained by gender - Male | % | 64 | 50.39 | 68 | |
| Senior management (%) | % | 3.8 | 3.98 | 4.15 | 64 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average hours of training by employment category - Below middle management | hours | 16 | 33.68 | 68 |
| Average hours of training by employment category - Middle management | hours | 5.4 | 4.4 | 68 |
| Average hours of training by employment category - Senior management | hours | 4.6 | 7.73 | 68 |
| Average hours of training by gender - Female | hours | 13.5 | 31.75 | 68 |
| Average hours of training by gender - Male | hours | 11.1 | 17.13 | 68 |
| Total training hours | hours | 243792 | 466769 | 8, 68 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of critical tier-1 suppliers | 24 | 57 | |||
| Number of non-tier-1 suppliers | 4727 | 57 | |||
| Number of suppliers in Hong Kong | 2520 | 3340 | 3780 | 57, 69 | |
| Number of suppliers in Mainland China | number | 380 | 280 | 381 | 57, 69 |
| Number of suppliers in Regions/Countries outside China | 200 | 530 | 590 | 69 | |
| Number of suppliers in regions/countries outside China | 590 | 57 | |||
| Suppliers that are Hong Kong-based | % | 80 | 8 | ||
| Total number of suppliers | number | 3100 | 4150 | 4751 | 57, 69 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Supplier visits conducted | 76 | 8 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | Dec 2020 | Dec 2021 | Dec 2022 | Jun 2020 | Jun 2021 | Jun 2022 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|
| 5G customer base | thousand | 264 | 680 | 1061 | 78 | 454 | 867 | 26 | |
| 5G penetration rate | 8% | 21% | 32% | 2% | 14% | 26% | 26 | ||
| Customer compliments received | 54829 | 8 | |||||||
| NETVIGATOR Network reliability | % | 99.995% | 35 | ||||||
| Network reliability | % | 99 | 8 | ||||||
| Number of Wi-Fi hotspots in Hong Kong | 28800 | 26 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| 1O1O Network reliability | % | 100% | 35 |
| 1O1O Service restoration | minutes | < 60 | 35 |
| NETVIGATOR Service restoration | % | 99.963% | 35 |
| csl Network reliability | % | 100% | 35 |
| csl Service restoration | minutes | < 60 | 35 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Legal actions for anti-competitive behaviour, anti-trust, and monopoly practices | no legal action initiated | 77 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Community isolation facilities supported with network services | 3000 | 8 | |||
| Corporate volunteers signed up for 'Strive and Rise Programme' | 100 | 8 | |||
| Monetary and in-kind contributions on support programmes for the needy and event sponsorships | million HKD | 115 | 8 | ||
| Sustainability-linked loans issued | billion USD | 2 | 8 | ||
| Total monetary and in-kind contributions | HK$'000 | 24534 | 20308 | 115306 | 69 |
| Total volunteer hours | hours | 3328 | 3914 | 2659 | 69 |
| Volunteering hours | hours | 26000 | 8 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 265.41 | 252.11 | 181.05 |
| NOâ‚“ Emissions | kg | 2950 | 2775 | 1995.98 |
| SOâ‚“ Emissions | kg | 6.03 | 5.97 | 5.33 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 7359 | 6548 | 4336 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 229092 | 186406 | 159170 |
| Total GHG Emissions | tCO2e | 237703 | 194203 | 164551 |
| Total GHG Emissions Intensity (By Employee) | tCO2e/employee | 17 | 15.06 | 13.29 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/HK$ million | 6.61 | 5.48 | 4.56 |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2e | 1252.37 | 1248.89 | 1044.9 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Hazardous Waste (Electronic and IT Equipment) | pieces | 47021 | 68820 | 37133 |
| Hazardous Waste (Equipment Cables Metres) | meters | 127790 | 209417 | 100846 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Non-Hazardous Waste (Construction Waste) | tonnes | 171.8 | 742.79 | 326.76 |
| Non-Hazardous Waste Disposed | tonnes | 938.41 | 1567.26 | 1207.86 |
| Non-Hazardous Waste Recycled | tonnes | 118.48 | 95.89 | |
| Paper Waste | tonnes | 107.06 | 118.48 | 95.89 |
| Total Non-Hazardous Waste Intensity (By Employee) | tonnes/employee | 0.07 | 0.12 | 0.1 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tonnes/HK$ million | 0.03 | 0.04 | 0.03 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | % | 11.8 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 | 2025 |
|---|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 2.4 | 16.2 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Diesel Fuel Consumption | L | 348446 | 313398 | 293546 |
| Energy Consumption Intensity (By Employee) | GJ/employee | 96.71 | 101.22 | 95.69 |
| Energy Consumption Intensity (By Revenue) | GJ/HKS million | 37.12 | 36.81 | 32.86 |
| Gasoline Consumption | L | 108031 | 97912 | 90214 |
| Purchased Electricity | kWh | 371067770 | 358192525 | 325170141 |
| Purchased Electricity Intensity (By Employee) | GJ/employee | 95.55 | 100.01 | 94.52 |
| Purchased Electricity Intensity (By Revenue) | GJ/HKS million | 37.12 | 36.37 | 32.46 |
| Solar Energy | kWh | 124757 | ||
| Total Energy Consumption | GJ | 1352146 | 1304983 | 1185070 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Water Consumption | m³ | 341744 | 366000 | 331182 |
| Water Consumption Intensity (By Revenue) | m³/HK$ million | 9.5 | 10.32 | 9.18 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 | 2025 |
|---|---|---|---|
| Electricity Usage Reduction Compared to Last Year | GWh | 33 | |
| Electricity Usage Reduction Percentage Compared to Last Year | % | 16.7 | 13.2 |
| Energy Consumption Reduction Percentage Compared to Last Year | % | 5.6 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Packaging Materials Consumed | tonnes | 18.6 | 16.16 | 11.04 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | number | 12511 | 12513 | 12680 |
| Number of Employees Aged Above 50 | number | 3320 | 3378 | 3365 |
| Number of Employees Aged Below 30 | number | 6841 | 6186 | 5800 |
| Number of Employees in Hong Kong | number | 14805 | 13984 | 13391 |
| Number of Employees in Overseas | number | 7867 | 8093 | 8454 |
| Number of Female Employees | number | 9130 | 9162 | 8992 |
| Number of Full-time Employees | number | 21236 | 20236 | 20386 |
| Number of General Employees | number | 15229 | 14626 | 14216 |
| Number of Male Employees | number | 13542 | 12915 | 12853 |
| Number of Middle Management Employees | number | 6582 | 6572 | 6722 |
| Number of New Employees | number | 3507 | ||
| Number of New Employees (Above 50) | number | 224 | ||
| Number of New Employees (Aged 30-50) | number | 1847 | ||
| Number of New Employees (Aged Below 30) | number | 1436 | ||
| Number of New Employees (Female) | number | 1416 | ||
| Number of New Employees (Hong Kong) | number | 2630 | ||
| Number of New Employees (Male) | number | 2091 | ||
| Number of New Employees (Overseas) | number | 877 | ||
| Number of Part-time Employees | number | 1436 | 1841 | 1459 |
| Number of Senior Management Employees | number | 861 | 879 | 907 |
| Number of Total Employees | number | 22672 | 22077 | 21845 |
| Percentage of Employees Aged 30-50 | % | 55.18 | 56.68 | 58.05 |
| Percentage of Employees Aged Above 50 | % | 14.65 | 15.3 | 15.4 |
| Percentage of Employees Aged Below 30 | % | 30.17 | 28.02 | 26.55 |
| Percentage of Employees in Hong Kong | % | 65.3 | 63.34 | 61.3 |
| Percentage of Employees in Overseas | % | 34.7 | 36.66 | 38.7 |
| Percentage of Female Employees | % | 40.27 | 41.5 | 41.16 |
| Percentage of Full-time Employees | % | 93.67 | 91.66 | 93.32 |
| Percentage of General Employees | % | 67.17 | 66.25 | 65.08 |
| Percentage of Male Employees | % | 59.73 | 58.5 | 58.84 |
| Percentage of Middle Management Employees | % | 29.03 | 29.77 | 30.77 |
| Percentage of Part-time Employees | % | 6.33 | 8.34 | 6.68 |
| Percentage of Senior Management Employees | % | 3.8 | 3.98 | 4.15 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 25 | 23.12 | |
| Turnover Rate of Employees Aged Above 50 | % | 8 | 8.33 | |
| Turnover Rate of Employees Aged Below 30 | % | 83 | 65.73 | |
| Turnover Rate of Employees in Hong Kong | % | 24 | 22.96 | |
| Turnover Rate of Female Employees | % | 36 | 36.55 | |
| Turnover Rate of Male Employees | % | 38 | 26.05 | |
| Turnover Rate of Total Employees | % | 26.12 | 36.8 | 30.16 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 2564 | 1374 | 2997 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 74 | 72.96 |
| Percentage of Trained General Employees | % | 79 | 71.03 |
| Percentage of Trained Male Employees | % | 64 | 50.39 |
| Percentage of Trained Middle Management | % | 47 | 37.1 |
| Percentage of Trained Senior Management | % | 64 | 58.03 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 13.5 | 31.75 |
| Average Training Hours (General Staff) | hours | 16 | 33.68 |
| Average Training Hours (Male) | hours | 11.1 | 17.13 |
| Average Training Hours (Middle Management) | hours | 5.4 | 4.4 |
| Average Training Hours (Senior Management) | hours | 4.6 | 7.73 |
| Total Training Hours | hours | 243792 | 466769 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Suppliers in Hong Kong | number | 2520 | 3340 | 3780 |
| Number of Suppliers in Mainland China | number | 380 | 280 | 381 |
| Number of Suppliers in Overseas | number | 200 | 530 | 590 |
| Number of Total Suppliers | number | 3100 | 4150 | 4751 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Total Number of Customer Complaints | 54829 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total Social Investment | HK$'000 | 24534 | 20308 | 115306 |
| Total Volunteer Service Hours | hours | 3328 | 3914 | 29159 |