Environmental, Social and Governance Report 2018
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Emission density | Ton/RMB1000000 revenue, Ton/person | 5.04 | 4.84 | 42 |
| Emission density (Ton/RMB1000000 revenue) | Ton/RMB1000000 revenue | 1.54 | 1.5 | 80 |
| Emission density (Ton/person) | Ton/person | 5.04 | 4.84 | 80 |
| Scope 1: Carbon dioxide emissions | Ton | 640.9 | 2318.42 | 42, 80 |
| Scope 2: Carbon dioxide emissions | Ton | 36063.5 | 37316.53 | 42, 80 |
| Total Carbon dioxide emissions | Ton | 36704.4 | 39634.96 | 42, 80 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Waste electronic and electrical equipment | Piece | 419 | 80 | |
| Waste fluorescent tube | Piece | 19408 | 50942 | 80 |
| Waste selenium drum and cartridge | Piece | 839 | 2633 | 80 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Construction waste | Ton | 20758.14 | 80 | |
| Recycling of Metal Construction Waste | Ton | 359.85 | 80 | |
| Recycling of computers | Piece | 256 | 80 | |
| Waste furniture | Piece | 860 | 80 | |
| Waste paper | Ton | 141.67 | 385.41 | 80 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Earthwork recovery | Ton | 168998 | 80 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Canned LPG | Kg | 8598 | 45469 | 80 |
| Canned liquefied petroleum gas consumption | kg | 45469 | 42 | |
| Canned liquefied petroleum gas consumption density (per RMB1000000 revenue) | 1.91 | 42 | ||
| Canned liquefied petroleum gas consumption density (per person) | 5.55 | 42 | ||
| Diesel consumption | litres | 13899.55 | 42 | |
| Diesel consumption density (per RMB1000000 revenue) | 0.58 | 42 | ||
| Diesel consumption density (per person) | 1.7 | 42 | ||
| Diesel oil | Litre | 63919.6 | 13899.55 | 80 |
| Electricity consumption | MWH | 58681.52 | 42 | |
| Electricity consumption density (per RMB1000000 revenue) | 2.47 | 42 | ||
| Electricity consumption density (per person) | 7.17 | 42 | ||
| Energy consumption intensity (MWH/RMB1000000 revenue) | MWH/RMB1000000 revenue | 3.15 | 2.88 | 80 |
| Energy consumption intensity (MWH/person) | MWH/person | 10.29 | 8.37 | 80 |
| Gasoline | Litre | 195158.9 | 500388.12 | 80 |
| Gasoline consumption | litres | 500388.12 | 42 | |
| Gasoline consumption density (per RMB1000000 revenue) | 21.03 | 42 | ||
| Gasoline consumption density (per person) | 61.1 | 42 | ||
| Natural gas | m³ | 1545252 | 414233 | 80 |
| Natural gas consumption | m³ | 414233 | 42 | |
| Natural gas consumption density (per RMB1000000 revenue) | 17.41 | 42 | ||
| Natural gas consumption density (per person) | 50.58 | 42 | ||
| Pipeline gas | m³ | 54779.8 | 123400 | 80 |
| Pipeline gas consumption | m³ | 123400 | 42 | |
| Pipeline gas consumption density (per RMB1000000 revenue) | 5.19 | 42 | ||
| Pipeline gas consumption density (per person) | 15.07 | 42 | ||
| Total electricity consumption | KWH | 55241556.91 | 58681519.78 | 80 |
| Total energy consumption | MWH | 74913.16 | 68579.82 | 42, 80 |
| Total energy consumption density (per RMB1000000 revenue) | 2.88 | 42 | ||
| Total energy consumption density (per person) | 8.37 | 42 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Cost savings from reutilization of treated household wastewater in Starry Mountain, Jiangmen | RMB | 30000 | 44 | |
| Total water consumption | m³ | 2805590.55 | 1992817.17 | 80 |
| Total water consumption (m³) | m³ | 2805950.55 | 1992817.17 | 43 |
| Total water consumption intensity (m³/RMB1000000 revenue) | m³/RMB1000000 revenue | 117.95 | 75.39 | 80 |
| Total water consumption intensity (m³/person) | m³/person | 385.43 | 243.32 | 80 |
| Water consumption density (per RMB1000000 revenue) | per RMB1000000 revenue | 117.93 | 75.39 | 43 |
| Water consumption density (per person) | per person | 385.43 | 243.32 | 43 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| 2018 TOP20 Green Credit Index of China Listed Real Estate Companies | Awarded | 17 | |||
| 2018 TOP30 Enterprises of Green Development Competitiveness | rank | 30 | 17 | ||
| Area of green building certification for Building 1-1 and 1-2 of Zone 7-1, Phase VII, Nansha Binhai Garden (National 2-Star Green Building) | m2 | 118452.96 | 36 | ||
| Area of green building certification for Building 1-11# of Phase IX (Phase I), Nansha Binhai Garden (Provincial 1-Star A Green Building) | m2 | 225694.53 | 36 | ||
| Area of green building certification for Building 1-12# of Zone I, Phase X, Nansha Binhai Garden (National 1-Star Green Building) | m2 | 262158.17 | 36 | ||
| Area of green building certification for Building G1 of Zone 1, Phase IX, Nansha Binhai Garden (National 1-Star Green Building) | m2 | 28166.7 | 36 | ||
| Area of green building certification for Hotel of Phase V of Nansha Binhai Garden (Provincial 1-Star A Green Building) | m2 | 55161.16 | 36 | ||
| Area of green building certification for Yuexiu Financial Tower (LEED EBOM v4 Platinum certification) | m2 | 211072 | 36 | ||
| Clean environment | 84 | 88 | 51 | ||
| Eradication of 'four pests' | 78 | 89 | 51 | ||
| Greening maintenance | 89 | 91 | 51 | ||
| Landscape maintenance | 89 | 89 | 51 | ||
| Number of green building certifications obtained | 6 | 35 | |||
| Parking lot management | 71 | 82 | 51 | ||
| Total certified floor area of green buildings | m2 | 900705 | 35 | ||
| Total land bank of the Group | million sq.m | 19.41 | 4 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Employees Overseas | person | 2 | 1 | 82 | |
| Employees aged 29 years old and younger | person | 2132 | 2872 | 82 | |
| Employees aged 30-49 years old | person | 4521 | 4497 | 82 | |
| Employees aged 50 years old or older | person | 607 | 821 | 82 | |
| Employees applied for in-hospital care plans | employees | 95 | 68 | ||
| Employees in Hong Kong, Macao and Taiwan | person | 25 | 16 | 82 | |
| Employees in Mainland China | person | 7253 | 8173 | 82 | |
| Facility maintenance | 76 | 85 | 51 | ||
| Female employees | person | 2518 | 2998 | 82 | |
| Grass-roots employees | person | 6673 | 7515 | 82 | |
| Male employees | person | 4762 | 5192 | 82 | |
| Middle management employees | person | 491 | 597 | 82 | |
| Proportion of employees aged 29 and below | % | 35 | 60 | ||
| Proportion of female employees | % | 37 | 60 | ||
| Roughcast housing units delivered | units | 2582 | 22 | ||
| Senior management employees | person | 116 | 78 | 82 | |
| Total number of Yuexiu Property employees | 8190 | 60 | |||
| Total number of employees | person | 7280 | 8190 | 82 | |
| Total number of staff | 8190 | 4 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Overall acceptance rate | 99.97% | 22 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Work-related fatalities | person | 1 | 82 | |
| Work-related injuries | case | 18 | 6 | 82 |
Lost days due to work injury.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Total number of days lost due to work-related injuries | day | 828 | 521 | 82 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Employees signed the safety pledge (Ankang Cup) | employees | 8321 | 68 |
| Safety culture display boards shown (Ankang Cup) | display boards | 202 | 68 |
| Safety lectures held (Ankang Cup) | lectures | 121 | 68 |
| Safety photography provided (Ankang Cup) | photography | 210 | 68 |
| Safety suggestions provided (Ankang Cup) | suggestions | 321 | 68 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Employees participated in emergency handling skills competition (Ankang Cup) | employees | 120 | 68 | |
| Excellent Learner (Yuexiu Service) | Awarded | 17 | ||
| Female employees attending training | percentage | 38.3% | 32.08% | 83 |
| Grass-roots employees attending training | percentage | 87.5% | 83.57% | 83 |
| Male employees attending training | percentage | 61.7% | 67.92% | 83 |
| Middle management attending training | percentage | 10.2% | 15.55% | 83 |
| Number of employees trained by Yuexiu Property | person times | 55970 | 63 | |
| Senior management attending training | percentage | 2.3% | 0.88% | 83 |
| Total number of persons attending training | percentage | 100% | 100% | 83 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Average training hours - all employees | hours | 26.8 | 45.26 | 83 |
| Average training hours - female employees | hours | 33.4 | 49.97 | 83 |
| Average training hours - grass-roots employees | hours | 25.8 | 43.21 | 83 |
| Average training hours - male employees | hours | 23.4 | 42.93 | 83 |
| Average training hours - middle management | hours | 37.5 | 74.63 | 83 |
| Average training hours - senior management | hours | 42.3 | 40.98 | 83 |
| Average training hours per employee | hours | 26.83 | 45.26 | 63 |
| Average training hours per female employee | hours | 33.36 | 49.97 | 63 |
| Average training hours per junior employee | hours | 25.78 | 48.21 | 63 |
| Average training hours per male employee | hours | 23.38 | 42.93 | 63 |
| Average training hours per middle management | hours | 37.46 | 74.63 | 63 |
| Average training hours per senior management | hours | 40.98 | 42.32 | 63 |
Number of suppliers by geographical region.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Suppliers in Central China | supplier | 152 | 292 | 83 |
| Suppliers in East China | supplier | 551 | 629 | 83 |
| Suppliers in Hong Kong, Macau, Taiwan and overseas | supplier | 12 | 83 | |
| Suppliers in North China | supplier | 98 | 47 | 83 |
| Suppliers in Northeast China | supplier | 228 | 245 | 83 |
| Suppliers in Northwest China | supplier | 1 | 1 | 83 |
| Suppliers in South China | supplier | 3257 | 1391 | 83 |
| Suppliers in Southwest China | supplier | 13 | 11 | 83 |
| Total suppliers | supplier | 4312 | 2616 | 83 |
| Year-on-year increase in aggregate contracted sales value | % | 41.4 | 4 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| High-end property services | 95 | 89 | 51 | ||
| Overall customer satisfaction rating (Gallup third-party) in March 2018 | points | 86 | 51 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| 2018 Most Influential City Landmark Award (Yuexiu Fortune Centre) | Awarded | 17 | |||
| 2018 No. 25 of China Top 100 Players of the Commercial Real Estate (Guangzhou Yuexiu Commercial Real Estate Investment & Management Co., Ltd) | rank | 25 | 17 | ||
| 2018 TOP100 Property Management Companies of China (Ranked 29th) | rank | 29 | 17 | ||
| Average customer satisfaction rate | 91% | 22 | |||
| Commercial tender section quality score | points | 85.53 | 22 | ||
| Complaints per unit of housing with fine fit-out | complaints/unit | 6.16 | 3.98 | 22 | |
| Complaints per unit of roughcast housing | complaints/unit | 1.14 | 0.35 | 22 | |
| Marketing services related complaints | case | 95 | 804 | 83 | |
| Other complaint type | case | 68 | 435 | 83 | |
| Overall property services satisfaction | 77 | 84 | 51 | ||
| Property services customer satisfaction rating (Gallup third-party) in March 2018 | points | 84 | 51 | ||
| Property-related complaints | case | 1123 | 2173 | 83 | |
| Qualified material samples with pass rate | samples | 127 | 22 | ||
| Quality-related complaints | case | 178 | 1333 | 83 | |
| Service manner | 86 | 93 | 51 | ||
| Timely assistance from property services | 82 | 89 | 51 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Excellent member of Guangdong Property Management Industry Association 2018 (Yuexiu Service) | Awarded | 17 | |||
| Material sample pass rate | 94% | 22 | |||
| Material samples spot-checked for quality | samples | 135 | 22 | ||
| Residential fit-out tender section quality score | points | 85.41 | 22 | ||
| Residential general contracting tender section quality score | points | 86.96 | 22 | ||
| Service center handling efficiency | 80 | 91 | 51 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Service Integrity Training Base (Yuexiu Service) | Awarded | 17 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2016 | 2017 | 2017-2018 | 2018 | Report Pages |
|---|---|---|---|---|---|---|
| Annual Award for Corporate Branding 2018 | Awarded | 17 | ||||
| Annual Award for Urban Value Contribution 2018 | Awarded | 17 | ||||
| China Property Award of Supreme Excellence 2018 | Awarded | 17 | ||||
| China Top 100 Players of the Commercial Real Estate & Rewards for Best Performance of Commercial (Guangzhou Yuexiu Commercial Real Estate Investment & Management Co., Ltd) | rank | 100 | 17 | |||
| Corporate Governance Gold Award | Awarded | 17 | ||||
| Employees' participation in public welfare/voluntary events | person - time | 2274 | 612 | 84 | ||
| Five-star Pension Institutions (Guangzhou Yiyuan Pension Co., Ltd) | Awarded | 17 | ||||
| Households in poverty applied for employment award/allowance | households | 27 | 73 | |||
| Households with self-developed businesses in poverty receiving industrial subsidies (first half of 2018) | households | 12 | 73 | |||
| Households with self-developed businesses in poverty receiving industrial subsidies (second half of 2018) | households | 13 | 73 | |||
| Housing units with fine fit-out delivered | units | 1347 | 22 | |||
| Implementation rate of living expense coverage for children from households in poverty in Chimi Village | 100% | 72 | ||||
| Listed Company Award of Excellence 2018 | Awarded | 17 | ||||
| Number of children from households in poverty covered by living expenses in Chimi Village | children | 31 | 72 | |||
| Number of children from households in poverty in Chimi Village attending primary, middle, high school, vocational school, and college | children | 31 | 72 | |||
| President Organization of Guangzhou Property Management Association (Yuexiu Service) | Awarded | 17 | ||||
| Rich community activities | 82 | 90 | 51 | |||
| Timely release of community information | 82 | 90 | 51 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | 2017 | 2017-2018 | 2018 | Report Pages |
|---|---|---|---|---|---|---|
| 9-year compulsory education enrollment rate of households in poverty in Chimi Village | 100% | 72 | ||||
| Aggregate contracted sales value (including contracted sales by joint venture projects) | billion RMB | 57.78 | 4 | |||
| Community security | 80 | 89 | 51 | |||
| Number of electronic heaters donated to households in poverty in Chimi Village | heaters | 100 | 72 | |||
| Total amount of employment award/allowance for households in poverty | RMB | 66200 | 73 | |||
| Total industrial subsidies received by households with self-developed businesses in poverty (first half of 2018) | RMB | 51700 | 73 | |||
| Total industrial subsidies received by households with self-developed businesses in poverty (second half of 2018) | RMB | 51000 | 73 | |||
| Young employees participated in volunteering (Responsible Youth of Yuexiu) | people | 19 | 73 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Ton | 640.9 | 2318.42 |
| Indirect Energy Emissions (Scope 2) | Ton | 36063.5 | 37316.53 |
| Total GHG Emissions | Ton | 36704.4 | 39634.96 |
| Total GHG Emissions Intensity (By Employee) | Ton/person | 5.04 | 4.84 |
| Total GHG Emissions Intensity (By Revenue) | Ton/RMB1000000 revenue | 1.54 | 1.5 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Hazardous Waste (Electronic and IT Equipment) | Piece | 839 | 3052 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Non-Hazardous Waste (Construction Waste) | Ton | 20758.14 | |
| Non-Hazardous Waste (Electronic Waste) | Piece | 256 | |
| Paper Waste | Ton | 141.67 | 385.41 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Diesel Fuel Consumption | Litre | 63919.6 | 13899.55 |
| Energy Consumption Intensity (By Employee) | MWH/person | 10.29 | 8.37 |
| Energy Consumption Intensity (By Revenue) | MWH/RMB1000000 revenue | 3.15 | 2.88 |
| Gasoline Consumption | Litre | 195158.9 | 500388.12 |
| LPG Consumption | Kg | 8598 | 45469 |
| Natural Gas Consumption | m³ | 1545252 | 414233 |
| Percentage of Renewable Energy Consumption | % | 19.6 | |
| Purchased Electricity | KWH | 55241556.91 | 58681519.78 |
| Total Energy Consumption | MWH | 74913.16 | 68579.82 |
| Total Indirect Energy Consumption | MWH | 55241.55691 | 58681.51978 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Water Consumption | m³ | 2805950.55 | 1992817.17 |
| Water Consumption Intensity (By Revenue) | m³/RMB1000000 revenue | 117.95 | 75.39 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Investment in Energy-saving and Emission-reduction Technology Transformation | RMB/year |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Number of Employees Aged 30-50 | person | 4521 | 4497 |
| Number of Employees Aged Above 50 | person | 607 | 821 |
| Number of Employees Aged Below 30 | person | 2132 | 2872 |
| Number of Employees in Hong Kong and Mainland China | person | 7278 | 8189 |
| Number of Employees in Mainland China | person | 7253 | 8173 |
| Number of Employees in Overseas | person | 2 | 1 |
| Number of Female Employees | person | 2518 | 2998 |
| Number of General Employees | person | 6673 | 7515 |
| Number of Male Employees | person | 4762 | 5192 |
| Number of Middle Management Employees | person | 491 | 597 |
| Number of Senior Management Employees | person | 116 | 78 |
| Number of Total Employees | person | 7280 | 8190 |
| Percentage of Employees Aged 30-50 | % | 62.1 | 54.9 |
| Percentage of Employees Aged Above 50 | % | 8.3 | 10 |
| Percentage of Employees Aged Below 30 | % | 29.3 | 35 |
| Percentage of Female Employees | % | 34.6 | 36.6 |
| Percentage of Male Employees | % | 65.4 | 63.4 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Percentage of Employees still Employed 12 Months after Return to Work | % | 99.97 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Number of Work-related Fatalities | person | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 828 | 521 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of People Receiving Training on Work Safety | employees | 8321 |
| Number of Safety knowledge lectures | lectures | 121 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Percentage of Employees Trained | percentage | 100 | 100 |
| Percentage of Trained Female Employees | percentage | 38.3 | 32.08 |
| Percentage of Trained General Employees | percentage | 87.5 | 83.57 |
| Percentage of Trained Male Employees | percentage | 61.7 | 67.92 |
| Percentage of Trained Middle Management | percentage | 10.2 | 15.55 |
| Percentage of Trained Senior Management | percentage | 2.3 | 0.88 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 33.36 | 49.97 |
| Average Training Hours (General Staff) | hours | 25.78 | 48.21 |
| Average Training Hours (Male) | hours | 23.38 | 42.93 |
| Average Training Hours (Middle Management) | hours | 37.46 | 74.63 |
| Average Training Hours (Senior Management) | hours | 40.98 | 42.32 |
| Average Training Hours per Employee | hours | 26.83 | 45.26 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Number of Suppliers in Central China | supplier | 152 | 292 |
| Number of Suppliers in East China | supplier | 551 | 629 |
| Number of Suppliers in North China | supplier | 98 | 47 |
| Number of Suppliers in Northeast China | supplier | 228 | 245 |
| Number of Suppliers in Northwest China | supplier | 1 | 1 |
| Number of Suppliers in South China | supplier | 3257 | 1391 |
| Number of Suppliers in Southwest China | supplier | 13 | 11 |
| Number of Total Suppliers | supplier | 4312 | 2616 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Complaint Growth Rate | percent | 93.5 | |
| Number of Product Quality Complaints | case | 178 | 1333 |
| Number of Products and Service Related Complaints | case | 1123 | 2173 |
| Total Number of Customer Complaints | case | 1123 | 2173 |
Description of quality assurance process and recall procedures.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Passing Rate of Third-party Accreditation Performed under the Quality Management System | % | 94 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB | 51000 |
| Number of Employees Participating in Volunteer Activities | people | 19 |
| Total In-kind Donations | heaters | 100 |