2018 Corporate Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Annual Emission Density | Tons—Carbon Dioxide Equivalent/m² | 0.04 | 72 |
| Direct Emission (Range 1) Gasoline | Ton-carbon Dioxide Equivalent | 78.41 | 72 |
| Indirect Emission (Range 2) Purchased Electricity | Ton-carbon Dioxide Equivalent | 3465.61 | 72 |
| Total Emissions | Ton—Carbon Dioxide Equivalent | 3544.02 | 72 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Amount of Office Paper | Ton | 11.39 | 72 |
| Intensity of Office Paper Consumption | Kg/Person | 13.83 | 72 |
| Waste Electronic Equipment | Piece | 345 | 72 |
| Waste Electronic Equipment per Capita | Piece/Person | 0.42 | 72 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Annual Intensity of Electricity Consumption | MWH/m² | 59.54 | 72 |
| Gasoline Consumption of Official Cars | L | 36762.65 | 72 |
| Office Electricity Consumption | MWH | 5497.47 | 72 |
| Total Energy Consumption | MWH | 5816.34 | 72 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Annual Intensity of Water Consumption | m³/m² | 0.77 | 72 |
| Office Water Consumption | m³ | 63403 | 72 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of Employees Aged 29 Years Old and Under | Person | 998 | 74 |
| Number of Employees Aged 30-49 Years Old | Person | 5164 | 74 |
| Number of Employees Aged 50 Years Old or Above | Person | 1059 | 74 |
| Number of Employees Eligible for Retirement in the Next Five Years | Person | 791 | 74 |
| Number of Employees in China Mainland | Person | 7218 | 74 |
| Number of Employees in Hong Kong, Macao and Taiwan | Person | 3 | 74 |
| Number of Employees on Maternity Leave and Waiting for Maternity Leave | Person | 353 | 74 |
| Number of Employees with Junior College and Below Education | Person | 2440 | 74 |
| Number of Employees with Postgraduate or Above Education | Person | 723 | 74 |
| Number of Employees with Undergraduate Course Education | Person | 4058 | 74 |
| Number of Female Employees | Person | 3221 | 74 |
| Number of General Staff Employees | Person | 6153 | 74 |
| Number of Male Employees | Person | 4000 | 74 |
| Number of Management Employees | Person | 812 | 74 |
| Number of Middle Management Employees | Person | 246 | 74 |
| Number of Senior Management Employees | Person | 10 | 74 |
| Proportion of Cross-regional Video Conferences | Percentage | 100 | 72 |
| Social Insurance Coverage Rate | Percentage | 100% | 76 |
| Total Number of Employees | Person | 7221 | 74 |
| Turnover Rate by Area: China Mainland | Percentage | 5% | 75 |
| Turnover Rate by Area: Hong Kong, Macao and Taiwan | Percentage | 0% | 75 |
| Turnover Rate by Area: Overseas | Percentage | 0% | 75 |
| Turnover Rate by Educational Background: Junior College and Below | Percentage | 1% | 75 |
| Turnover Rate by Educational Background: Postgraduate or Above | Percentage | 1% | 75 |
| Turnover Rate by Educational Background: Undergraduate | Percentage | 3% | 75 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Female Employees Turnover Rate | Percentage | 2% | 75 |
| General Staff Turnover Rate | Percentage | 4% | 75 |
| Male Employees Turnover Rate | Percentage | 3% | 75 |
| Management Turnover Rate | Percentage | 1% | 75 |
| Middle Management Turnover Rate | Percentage | 0% | 75 |
| Senior Management Turnover Rate | Percentage | 0% | 75 |
| Turnover Rate by Age: 29 Years Old and Under | Percentage | 2% | 75 |
| Turnover Rate by Age: 30-49 Years Old | Percentage | 3% | 75 |
| Turnover Rate by Age: 50 Years Old or Above | Percentage | 0% | 75 |
| Turnover Rate of Total Number of Employees | Percentage | 5% | 75 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of Work Injuries | Times | 3 | 76 |
Lost days due to work injury.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Total Number of Days Lost Due to Work-related Injuries | Day | 166 | 76 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Employee Medical Examination Coverage Rate | Percentage | 100% | 76 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| General Staff Training | Person-time | 41017 | 77 |
| Grass-roots Staff Training | Person-time | 53130 | 77 |
| Helping Suffering Workers | Ten Thousand Yuan | 103 | 79 |
| Management Staff Training | Person-time | 12113 | 77 |
| Middle Management Staff Training | Person-time | 1467 | 77 |
| Middle-level Staff Training | Person-time | 1467 | 77 |
| Number of Training Sessions for Female Employees | Person-time | 26355 | 77 |
| Number of Training Sessions for Male Employees | Person-time | 28321 | 77 |
| Senior Management Staff Training | Person-time | 79 | 77 |
| Senior Staff Training | Person-time | 79 | 77 |
| Total Number of Trainees | Person-time | 54676 | 77 |
| Total Number of Video Conferences | Time | 416 | 72 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Average Training Hours for Female Employees | Hour/Person | 89 | 77 |
| Average Training Hours for General Staff | Hour/Person | 81 | 77 |
| Average Training Hours for Male Employees | Hour/Person | 86 | 77 |
| Average Training Hours for Management Staff | Hour/Person | 109 | 77 |
| Average Training Hours for Middle Management Staff | Hour/Person | 119 | 77 |
| Average Training Hours for Senior Management Staff | Hour/Person | 119 | 77 |
| How Long Are Female Employees Trained | Hour | 298144 | 77 |
| How Long Are Male Employees Trained | Hour | 311212 | 77 |
| How Long Are Management Employees Trained | Hour | 167113 | 77 |
| How Long Are Senior Management Employees Trained | Hour | 1188 | 77 |
| How Long is the Average Employee Trained | Hour | 418956 | 77 |
| Per Capita Training Hours | Hour/Person | 88 | 77 |
| The Length of Training for Middle Management Staff | Hour | 20099 | 77 |
| Total Training Time for All Employees | Hour | 609356 | 77 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Complaint Handling Rate | Percentage | 100 | 78 |
| Customer Satisfaction with Complaint Handling | Percentage | 97.04% | 78 |
| Customer Service Hotline Total Volume | Ten thousand calls | 327.17 | 78 |
| Customer Service Satisfaction Rate | Percentage | 99.12% | 78 |
| Manual Service Rate | Percentage | 84.6% | 78 |
| Manual Service Volume | Ten Thousand Calls | 130.25 | 78 |
| Number of Customer Complaints | Case | 616 | 78 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Meeting Room Video Equipment Coverage Rate | Percentage | 45 | 72 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Anti-money Laundering Training | Times | 106 | 78 |
| Anti-money Laundering Training Coverage | Person-time | 5672 | 78 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of Cross-regional Video Conferences | Time | 416 | 72 |
| Total Investment in Poverty Alleviation | Ten Thousand Yuan | 147.29 | 79 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Accumulated Charity Expenditure | Ten Thousand Yuan | 723.93 | 79 |
| Cumulative Number of Voluntary Activities | Times | 1200 | 79 |
| Employee Assistance Input | Ten Thousand Yuan | 281.35 | 79 |
| Number Of Recipients of Sun Charity Project | Person-time | 1162 | 79 |
| Total Charity Expenditure of Sun Charity Fund | Ten Thousand Yuan | 720.64 | 79 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | Ton-carbon Dioxide Equivalent | 78.41 |
| Indirect Energy Emissions (Scope 2) | Ton-carbon Dioxide Equivalent | 3465.61 |
| Total GHG Emissions | Ton—Carbon Dioxide Equivalent | 3544.02 |
| Total GHG Emissions Intensity (By Area) | Tons—Carbon Dioxide Equivalent/m² | 0.04 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | Piece | 345 |
| Paper Waste | Ton | 11.39 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Energy Consumption Intensity (By Area per Year) | MWH/m² | 59.54 |
| Gasoline Consumption | L | 36762.65 |
| Purchased Electricity | MWH | 5497.47 |
| Total Energy Consumption | MWH | 5816.34 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Water Consumption Intensity (By Revenue) | m³/m² | 0.77 |
| Water Consumption in Office | m³ | 63403 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Bachelor's Degree Employees | Person | 4058 |
| Number of Below Junior College Employees | Person | 2440 |
| Number of Employees Aged 30-50 | Person | 5164 |
| Number of Employees Aged Above 50 | Person | 1059 |
| Number of Employees Aged Below 30 | Person | 998 |
| Number of Employees in Hong Kong | Person | 3 |
| Number of Employees in Hong Kong and Mainland China | Person | 7221 |
| Number of Employees in Mainland China | Person | 7218 |
| Number of Female Employees | Person | 3221 |
| Number of General Employees | Person | 6153 |
| Number of Male Employees | Person | 4000 |
| Number of Master's Degree Employees | Person | 723 |
| Number of Middle Management Employees | Person | 246 |
| Number of Senior Management Employees | Person | 10 |
| Number of Total Employees | Person | 7221 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | Percentage | 3 |
| Turnover Rate of Employees Aged Below 30 | Percentage | 2 |
| Turnover Rate of Female Employees | Percentage | 2 |
| Turnover Rate of General Employees | Percentage | 4 |
| Turnover Rate of Male Employees | Percentage | 3 |
| Turnover Rate of Total Employees | Percentage | 5 |
Lost days due to work injury.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 166 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Health Check Coverage for Employees | Percentage | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Percentage of Trained Female Employees | percent | 48.2 |
| Percentage of Trained General Employees | percent | 75.08 |
| Percentage of Trained Male Employees | percent | 51.8 |
| Percentage of Trained Middle Management | percent | 2.68 |
| Percentage of Trained Senior Management | percent | 0.14 |
| Total Cost of Training | Yuan | 1030000 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Average Training Hours (Female) | Hour/Person | 89 |
| Average Training Hours (General Staff) | Hour/Person | 81 |
| Average Training Hours (Male) | Hour/Person | 86 |
| Average Training Hours (Middle Management) | Hour/Person | 119 |
| Average Training Hours (Senior Management) | Hour/Person | 119 |
| Average Training Hours per Employee | Hour/Person | 88 |
| Total Training Hours | Hour | 609356 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Complaints Handling Rate | Percentage | 100 |
| Satisfaction Rate of Customer Complaint Handling | Percentage | 97.04 |
| Total Number of Customer Complaints | Case | 616 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Anti-corruption Training Session | Times | 106 |
| Number of Attendance for Anti-corruption Training | Person-time | 5672 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Participations in Volunteer Activities | Person-time | 1162 |
| Number of Volunteer Activities Sessions | Times | 1200 |
| Total Public Welfare Donations | Ten Thousand Yuan | 723.93 |
| Total Social Investment | Ten Thousand Yuan | 723.93 |