2018 CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Number of communities where centage guard devices were renewed | communities | 23 | 24 | ||
| Total area of certified green buildings (1-star and 2-star) | 10000 m² | 2651.2 | 4268.6 | 3466.9 | 37 |
| Total area of certified green buildings (3-star) | 10000 m² | 182.8 | 103.8 | 34.7 | 37 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Total gross floor area managed by Vanke Group | million m² | 13 | 28 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | 2020 | Report Pages |
|---|---|---|---|---|
| Energy conservation rate in public areas of Foshan SCPG INCTIV and Xi'an SCPG INCTIV commercial projects | over 15% | 40 | ||
| Energy saved in Foshan SCPG INCTIV and Xi'an SCPG INCTIV commercial projects | GWh | 1.7 | 40 | |
| Target energy budget cut for 12 held commercial projects by 10% step by step by 2020 | 10% | 40 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Area covered by industrialization projects launched | m² | 11387000 | 36 |
| Area of newly-launched industrialized projects | million m² | 18.939 | 43 |
| Green Floor Area | million m² | 35.016 | 3 |
| Number of snow leopards surveyed in Mount Qomolangma National Nature Reserve | 120 | 50 | |
| Ratio of Residential Industrialization to Total Construction Commencement | % | 77 | 3 |
| Snow leopard habitat survey area by Chinese Academy of Sciences | square kilometers | 33000 | 50 |
| Total construction area of 12-22 buildings of Vanke Cheng North Park Phase II, Wuhu, Hefei | 10000 m² | 11.3 | 37 |
| Total construction area of Coastal Land, Shenzhen | 10000 m² | 7 | 37 |
| Total construction area of Emerald Park Land Parcel B, Yantai | 10000 m² | 8.79 | 37 |
| Total construction area of First and second phase of Mangrove project, Shenzhen | 10000 m² | 10 | 37 |
| Total construction area of Guangzhou Vanke Ocean Rainbow Building, Guangzhou | 10000 m² | 4.19 | 37 |
| Total construction area of The Fifth City school and kindergarten, Chengdu | 10000 m² | 2.21 | 37 |
| Total construction area of Vanke Central Park Land Parcel I Project, Hefei | 10000 m² | 15.04 | 37 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Average paid leave per employee | days | 6 | 58 |
| Fortune Global 500 Ranking | 332 | 3 | |
| Number of Total Employees | 104300 | 3 | |
| Number of rural teachers receiving health and accident insurance | teachers | 110 | 12 |
| Number of staff members in Vanke's HSQ high-end property management service | staff | 224 | 24 |
| Operating Revenue | RMB billion | 297.68 | 3 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of Mount Qomolangma Action Phase III trainees | trainees | 56 | 60 |
| Number of Striver Training Camp trainees (first training session) | trainees | 462 | 60 |
| Number of Striver Training Camp trainees (second session) | trainees | 187 | 60 |
| Number of Striver Training Camp trainees (third session) | trainees | 150 | 60 |
| Number of new employee orientations | employees | 1872 | 60 |
| Number of orientation training courses accredited | lecturers | 166 | 60 |
| Number of science training sessions for teachers conducted | sessions | 11 | 12 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Average training period per employee of Vanke Headquarters | hours | 29 | 60 |
| Average training period per employee of Vanke property management system | hours | 23 | 60 |
| Average training period per employee of Vanke real estate system | hours | 37.4 | 60 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Area covered by Vanke's HSQ high-end property management service | m² | 660000 | 24 |
| Number of Qualified Suppliers | 1075 | 3 | |
| Number of business projects managed by Vanke Group | 210 | 28 | |
| Number of registered suppliers on WVUPUP platform | suppliers | 3604 | 61 |
| Number of suppliers blacklisted (red & yellow card system) | suppliers | 6 | 61 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Annual supplier evaluation coverage | suppliers | 1553 | 61 |
| Number of suppliers rated A-level in annual evaluation | suppliers | 184 | 61 |
| Number of suppliers rated qualified in annual evaluation | suppliers | 1075 | 61 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of SKUs on WVUPUP platform | SKUs | 11777 | 61 |
| Sales Amount | RMB billion | 606.95 | 3 |
| Sales Area | million m² | 40.377 | 3 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Customer Satisfaction | Points | 89 | 3 | ||
| Customer satisfaction score | points | 86 | 87 | 89 | 22 |
| Increase in customer satisfaction and quality satisfaction | percentage points | 3.4 | 19 | ||
| Mobile home inspection app customer coverage | 100% | 22 | |||
| Number of Vanke Lecture Hall audience (online and offline) | 26973 | 60 | |||
| Number of Weekend Recharging program participants | employees | 138 | 60 | ||
| Number of customer satisfaction surveys conducted | 373179 | 22 | |||
| Number of owner service requests responded to by Vanke Service | million | 8.46 | 24 | ||
| Online repair request rate | percent | 65 | 22 | ||
| Proportion of Vanke residential products with floor area greater than 144 m² | % | 5% | 7% | 8.6% | 19 |
| Proportion of Vanke residential products with floor area less than 144 m² | % | 95% | 93% | 91.4% | 19 |
| Proportion of the area of all launched projects covered by industrialization projects | % | 77 | 36 | ||
| Rating of the delivery assessment | % | 78.98 | 19 | ||
| Ratio of customer group complaint reduction compared with 2017 | percent | 3.4 | 22 | ||
| Reachability rate of the online evaluation service for after-sales repair | percent | 78 | 22 | ||
| Reachability rate of the online evaluation service for construction site visits | percent | 64 | 22 | ||
| Reachability rate of the online evaluation service for official delivery | percent | 70 | 22 | ||
| Total real-time comments from customers | times | 258000 | 22 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of product categories on WVUPUP platform | categories | 1471 | 61 |
| Qualification rate of delivery inspections according to the Vanke Home Inspection Guide Table | % | 94 | 19 |
| Rating of the field testing and measurement | % | 88.87 | 19 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Daily Taxes Paid on Average | RMB million | 209 | 3 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017-2018 | 2018 | Report Pages |
|---|---|---|---|---|
| Number of cities involved in Zero Waste Day campaign | 20 | 50 | ||
| Number of households covered by Vanke's HSQ high-end property management service | households | 1396 | 24 | |
| Number of online science classes provided | classes | 12 | 12 | |
| Number of organizations participating in Zero Waste Day campaign | 200 | 50 | ||
| Number of owners participating in the Friendly Neighborhood Program | owners | 330000 | 24 | |
| Number of residential communities covered by the Friendly Neighborhood Program | communities | 1411 | 24 | |
| Number of tourists at Songhua Lake Resort during 2017-2018 snow seasons | tourists | 469000 | 32 | |
| Number of tourists at Songhua Lake Resort in summer 2018 | tourists | 76000 | 32 | |
| Vanke Investor Education Base common people | common people | 1465 | 5 | |
| Vanke Investor Education Base delegations | delegations | 738 | 5 | |
| Vanke Investor Education Base delegations from common people | delegations | 28 | 5 | |
| Vanke Investor Education Base delegations from investors | delegations | 710 | 5 | |
| Vanke Investor Education Base investors | investors | 7265 | 5 | |
| Vanke Investor Education Base visitors | visitors | 8730 | 5 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Amount of aid by the Fraternal Society | RMB 10000 | 133 | 158 | 178 | 60 |
| Contract Residential Project | Communities | 1971 | 3 | ||
| Expenditure of Vanke Foundation | million RMB | 74.82 | 49 | ||
| External Donation Amount | RMB million | 312 | 3 | ||
| Funds invested in renovation projects by the Friendly Neighborhood Program | million RMB | 2 | 24 | ||
| Funds raised by the Friendly Neighborhood Program | million RMB | 10.47 | 24 | ||
| Number of Dandelion Program sessions | sessions | 2 | 60 | ||
| Number of Dandelion Program trainers | internal trainers | 35 | 60 | ||
| Number of Vanke employees aided by Fraternal Society | employees | 25 | 60 | ||
| Number of books donated to Green & Shine Reading Room and Science Class for rural teachers | books | 136000 | 12 | ||
| Number of centage guard devices renewed in communities | devices | 1533 | 24 | ||
| Number of communities benefiting from renovation projects funded by the Friendly Neighborhood Program | communities | 157 | 24 | ||
| Number of owners benefiting from post-disaster relief support in Guangdong and other places | owners | 300000 | 24 | ||
| Number of renovation projects funded by the Friendly Neighborhood Program | projects | 171 | 24 | ||
| Number of responses on Weibo for Zero Waste Day campaign | 14000000 | 50 | |||
| Number of teachers and students benefiting from Green & Shine project | people | 16066 | 12 | ||
| Total amount of Fraternal Society subsidies | million RMB | 1.78 | 60 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Direct GHG Emissions (Scope 1) | Ton |
| Indirect Energy Emissions (Scope 2) | Ton |
| Scope 1 GHG Emissions Intensity (By Area) | kg/m² |
| Scope 2 GHG Emissions Intensity (By Area) | kg/m² |
| Total GHG Emissions | Ton |
| Total GHG Emissions Intensity (By Area) | kg/m² |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste (Kitchen Waste) | Ton |
| Non-Hazardous Waste Recycled | Ton |
| Paper Waste | Ton |
| Total Non-Hazardous Waste Intensity (By Area) | kg/m² |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste Intensity Reduction Compared to Last Year | tons |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Diesel Fuel Consumption | Liter |
| Energy Consumption Intensity (By Area per Year) | kWh/m² |
| Energy Consumption Intensity (By Area) | 100MJ/m² |
| Gasoline Consumption | Liter |
| Purchased Electricity | 10000 kWh |
| Purchased Heating | 10MJ |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Recycled Water Usage | m³ |
| Water Consumption | Ton |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2018 | 2020 |
|---|---|---|---|
| Energy Consumption Reduction Compared to Last Year | GWh | 1.7 | |
| Energy Consumption Reduction Percentage Compared to Last Year | % | over 15 | |
| Target Energy Consumption Reduction Percentage Compared to Last Year | % | 10 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Target Water Consumption Reduction Percentage Compared to Last Year | % |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Employees Aged 30-50 | 52164 | |
| Number of Employees Aged Above 50 | 1047 | |
| Number of Employees Aged Below 30 | 51089 | |
| Number of Female Employees | 35591 | |
| Number of Male Employees | 68709 | |
| Number of Total Employees | 104300 | |
| Percentage of Employees Aged 30-50 | % | 50.03 |
| Percentage of Employees Aged Above 50 | % | 1 |
| Percentage of Employees Aged Below 30 | % | 48.99 |
| Percentage of Female Employees | % | 34.14 |
| Percentage of Male Employees | % | 65.86 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Percentage of New Employees Trained | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Average Training Hours per Employee | hours | 37.4 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Suppliers in Central China | suppliers | 2993 |
| Number of Suppliers in East China | suppliers | 3678 |
| Number of Suppliers in North China | suppliers | 2574 |
| Number of Suppliers in South China | suppliers | 3121 |
| Number of Total Suppliers | suppliers | 12362 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Annual supplier evaluation coverage | suppliers | 1553 |
| Number of suppliers rated A-level in annual evaluation | suppliers | 184 |
| Number of suppliers rated qualified in annual evaluation | suppliers | 1075 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Complaint Growth Rate | percent | -3.4 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit |
|---|---|
| Number of Authorised Utility Model Patents | |
| Number of Intellectual Property Rights Obtained by the Company | |
| Number of Invention Patents |
Description of quality assurance process and recall procedures.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Passing Rate of Third-party Accreditation Performed under the Quality Management System | % | 94 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Total Public Welfare Donations | million RMB | 312 |
| Total Social Investment | million RMB | 74.82 |
| Total Volunteer Service Hours | million service hours | |
| Total Volunteer Teaching Hours | lectures | 3460 |