2018 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Coal consumption, Heilongjiang Province | 000 metric tonnes | 8 | 152 | 21 |
| Coal consumption, Jilin Province | 000 metric tonnes | 674 | 629 | 21 |
| Coal consumption, Liaoning Province | 000 metric tonnes | 125 | 151 | 21 |
| Unit consumption of coal per metric tonne product, Average | metric tonne | 0.45 | 21 | |
| Unit consumption of coal per metric tonne product, Heilongjiang Province | metric tonne | 0.34 | 21 | |
| Unit consumption of coal per metric tonne product, Jilin Province | metric tonne | 0.77 | 21 | |
| Unit consumption of coal per metric tonne product, Liaoning Province | metric tonne | 0.26 | 21 | |
| Unit consumption of electricity per metric tonne product, Average | kwh | 338.01 | 21 | |
| Unit consumption of electricity per metric tonne product, Heilongjiang Province | kwh | 216.23 | 21 | |
| Unit consumption of electricity per metric tonne product, Jilin Province | kwh | 598.43 | 21 | |
| Unit consumption of electricity per metric tonne product, Liaoning Province | kwh | 169.89 | 21 | |
| Unit consumption of electricity per metric tonne product, Shanghai City | kwh | 54.11 | 21 | |
| Unit consumption of steam per metric tonne product, Average | metric tonne | 1.75 | 21 | |
| Unit consumption of steam per metric tonne product, Heilongjiang Province | metric tonne | 1.36 | 21 | |
| Unit consumption of steam per metric tonne product, Jilin Province | metric tonne | 2.67 | 21 | |
| Unit consumption of steam per metric tonne product, Liaoning Province | metric tonne | 1.14 | 21 | |
| Unit consumption of steam per metric tonne product, Shanghai City | metric tonne | 0.75 | 21 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Unit consumption of water per metric tonne product, Average | metric tonne | 5.53 | 21 |
| Unit consumption of water per metric tonne product, Heilongjiang Province | metric tonne | 3.47 | 21 |
| Unit consumption of water per metric tonne product, Jilin Province | metric tonne | 9.17 | 21 |
| Unit consumption of water per metric tonne product, Liaoning Province | metric tonne | 2.74 | 21 |
| Unit consumption of water per metric tonne product, Shanghai City | metric tonne | 3.55 | 21 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Employees by Age: 20-29 | % | 37 | 37 | 6 |
| Employees by Age: 30-39 | % | 37 | 37 | 6 |
| Employees by Age: 40-49 | % | 12 | 12 | 6 |
| Employees by Age: 50 or above | % | 14 | 14 | 6 |
| Employees by Geographical Location: Heilongjiang Province | % | 7 | 11 | 6 |
| Employees by Geographical Location: Jilin Province | % | 75 | 72 | 6 |
| Employees by Geographical Location: Liaoning Province | % | 13 | 12 | 6 |
| Employees by Geographical Location: Shanghai City | % | 5 | 5 | 6 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Temporary Employees among Turnover Staff | % | 44 | 54 | 6 |
| Turnover Rate | % | 11 | 14 | 6 |
| Turnover Rate, Heilongjiang Province | % | 10% | 29% | 7 |
| Turnover Rate, Hong Kong | % | 21% | 32% | 7 |
| Turnover Rate, Jilin Province | % | 10% | 10% | 7 |
| Turnover Rate, Liaoning Province | % | 10% | 12% | 7 |
| Turnover Rate, Shanghai City | % | 21% | 18% | 7 |
| Turnover Rate, Total | % | 11% | 14% | 7 |
| Turnover Staff, 18-19 | % | 1% | 1% | 7 |
| Turnover Staff, 20-29 | % | 22% | 14% | 7 |
| Turnover Staff, 30-39 | % | 25% | 30% | 7 |
| Turnover Staff, 40-49 | % | 36% | 32% | 7 |
| Turnover Staff, 50 or above | % | 16% | 23% | 7 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Work-related accidents - Careless Mistakes (cases) - Heilongjiang Province | cases | 1 | 10 | |
| Work-related accidents - Careless Mistakes (cases) - Jilin Province | cases | 3 | 2 | 10 |
| Work-related accidents - Careless Mistakes (cases) - Shanghai City | cases | 2 | 10 | |
| Work-related accidents - Careless Mistakes (cases) - Total | cases | 3 | 5 | 10 |
| Work-related accidents - Manipulating Equipment (cases) - Heilongjiang Province | cases | 1 | 10 | |
| Work-related accidents - Manipulating Equipment (cases) - Jilin Province | cases | 4 | 1 | 10 |
| Work-related accidents - Manipulating Equipment (cases) - Liaoning Province | cases | 4 | 10 | |
| Work-related accidents - Manipulating Equipment (cases) - Shanghai City | cases | 1 | 10 | |
| Work-related accidents - Manipulating Equipment (cases) - Total | cases | 5 | 6 | 10 |
| Work-related accidents - Others (cases) - Jilin Province | cases | 1 | 10 | |
| Work-related accidents - Others (cases) - Shanghai City | cases | 2 | 1 | 10 |
| Work-related accidents - Others (cases) - Total | cases | 3 | 1 | 10 |
| Work-related accidents - Slippery Surfaces (cases) - Heilongjiang Province | cases | 1 | 10 | |
| Work-related accidents - Slippery Surfaces (cases) - Jilin Province | cases | 1 | 3 | 10 |
| Work-related accidents - Slippery Surfaces (cases) - Total | cases | 1 | 4 | 10 |
| Work-related accidents - Total (cases) - All locations | cases | 12 | 16 | 10 |
| Work-related accidents - Total (cases) - Heilongjiang Province | cases | 3 | 10 | |
| Work-related accidents - Total (cases) - Jilin Province | cases | 9 | 6 | 10 |
| Work-related accidents - Total (cases) - Liaoning Province | cases | 4 | 10 | |
| Work-related accidents - Total (cases) - Shanghai City | cases | 3 | 3 | 10 |
Lost days due to work injury.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Work-related accidents - Careless Mistakes (lost days) - Heilongjiang Province | lost days | 60 | 10 | |
| Work-related accidents - Careless Mistakes (lost days) - Jilin Province | lost days | 214 | 180 | 10 |
| Work-related accidents - Careless Mistakes (lost days) - Shanghai City | lost days | 80 | 10 | |
| Work-related accidents - Careless Mistakes (lost days) - Total | lost days | 214 | 320 | 10 |
| Work-related accidents - Manipulating Equipment (lost days) - Heilongjiang Province | lost days | 90 | 10 | |
| Work-related accidents - Manipulating Equipment (lost days) - Jilin Province | lost days | 108 | 15 | 10 |
| Work-related accidents - Manipulating Equipment (lost days) - Liaoning Province | lost days | 73 | 10 | |
| Work-related accidents - Manipulating Equipment (lost days) - Shanghai City | lost days | 90 | 10 | |
| Work-related accidents - Manipulating Equipment (lost days) - Total | lost days | 198 | 178 | 10 |
| Work-related accidents - Others (lost days) - Heilongjiang Province | lost days | 3 | 10 | |
| Work-related accidents - Others (lost days) - Jilin Province | lost days | 37 | 6 | 10 |
| Work-related accidents - Others (lost days) - Liaoning Province | lost days | 4 | 10 | |
| Work-related accidents - Others (lost days) - Shanghai City | lost days | 165 | 247 | 10 |
| Work-related accidents - Others (lost days) - Total | lost days | 202 | 247 | 10 |
| Work-related accidents - Slippery Surfaces (lost days) - Heilongjiang Province | lost days | 90 | 10 | |
| Work-related accidents - Slippery Surfaces (lost days) - Jilin Province | lost days | 6 | 272 | 10 |
| Work-related accidents - Slippery Surfaces (lost days) - Total | lost days | 6 | 362 | 10 |
| Work-related accidents - Total (lost days) - All locations | lost days | 620 | 1107 | 10 |
| Work-related accidents - Total (lost days) - Heilongjiang Province | lost days | 240 | 10 | |
| Work-related accidents - Total (lost days) - Jilin Province | lost days | 365 | 467 | 10 |
| Work-related accidents - Total (lost days) - Liaoning Province | lost days | 73 | 10 | |
| Work-related accidents - Total (lost days) - Shanghai City | lost days | 255 | 327 | 10 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Percentage of managerial grade or above staff trained in PRC | 100% | 100% | 12 | |
| Percentage of ordinary staff trained in Hong Kong | 100% | 83% | 12 | |
| Percentage of ordinary staff trained in PRC | 87% | 89% | 12 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Average training hours of managerial grade or above in PRC | hours | 6.9 | 7.3 | 12 |
| Average training hours of ordinary staff in Hong Kong | hours | 25.6 | 24 | 12 |
| Average training hours of ordinary staff in PRC | hours | 19.2 | 14.7 | 12 |
Number of suppliers by geographical region.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Number of suppliers - Logistics - Eastern China | 9 | 30 | ||
| Number of suppliers - Logistics - Jilin Province | 45 | 30 | ||
| Number of suppliers - Logistics - Liaoning Province | 12 | 30 | ||
| Number of suppliers - Logistics - Northeast China | 21 | 30 | ||
| Number of suppliers - Logistics - Shanghai City | 6 | 30 | ||
| Number of suppliers - Logistics - Total by Categories | 63 | 30 | 30 | |
| Number of suppliers - Machinery - Eastern China | 14 | 30 | ||
| Number of suppliers - Machinery - Heilongjiang Province | 6 | 30 | ||
| Number of suppliers - Machinery - Jilin Province | 62 | 30 | ||
| Number of suppliers - Machinery - Liaoning Province | 20 | 30 | ||
| Number of suppliers - Machinery - Northeast China | 14 | 30 | ||
| Number of suppliers - Machinery - Northern China | 2 | 30 | ||
| Number of suppliers - Machinery - Others (region) | 1 | 30 | ||
| Number of suppliers - Machinery - Shanghai City | 30 | 30 | ||
| Number of suppliers - Machinery - Total by Categories | 118 | 31 | 30 | |
| Number of suppliers - Others - Eastern China | 21 | 30 | ||
| Number of suppliers - Others - Heilongjiang Province | 3 | 30 | ||
| Number of suppliers - Others - Jilin Province | 7 | 30 | ||
| Number of suppliers - Others - Northeast China | 67 | 30 | ||
| Number of suppliers - Others - Northern China | 8 | 30 | ||
| Number of suppliers - Others - Others (region) | 1 | 30 | ||
| Number of suppliers - Others - Shanghai City | 3 | 30 | ||
| Number of suppliers - Others - Total by Categories | 13 | 97 | 30 | |
| Number of suppliers - Packaging Materials - Eastern China | 28 | 30 | ||
| Number of suppliers - Packaging Materials - Jilin Province | 13 | 30 | ||
| Number of suppliers - Packaging Materials - Liaoning Province | 8 | 30 | ||
| Number of suppliers - Packaging Materials - Northeast China | 12 | 30 | ||
| Number of suppliers - Packaging Materials - Northern China | 3 | 30 | ||
| Number of suppliers - Packaging Materials - Shanghai City | 10 | 30 | ||
| Number of suppliers - Packaging Materials - Total by Categories | 31 | 43 | 30 | |
| Number of suppliers - Raw Materials - Eastern China | 39 | 30 | ||
| Number of suppliers - Raw Materials - Heilongjiang Province | 3 | 30 | ||
| Number of suppliers - Raw Materials - Jilin Province | 70 | 30 | ||
| Number of suppliers - Raw Materials - Liaoning Province | 35 | 30 | ||
| Number of suppliers - Raw Materials - Northeast China | 58 | 30 | ||
| Number of suppliers - Raw Materials - Northern China | 10 | 30 | ||
| Number of suppliers - Raw Materials - Others (region) | 10 | 30 | ||
| Number of suppliers - Raw Materials - Shanghai City | 20 | 30 | ||
| Number of suppliers - Raw Materials - Total by Categories | 128 | 117 | 30 | |
| Number of suppliers - Total by Locations - Eastern China | 111 | 30 | ||
| Number of suppliers - Total by Locations - Heilongjiang Province | 16 | 30 | ||
| Number of suppliers - Total by Locations - Jilin Province | 209 | 30 | ||
| Number of suppliers - Total by Locations - Liaoning Province | 84 | 30 | ||
| Number of suppliers - Total by Locations - Northeast China | 175 | 30 | ||
| Number of suppliers - Total by Locations - Northern China | 23 | 30 | ||
| Number of suppliers - Total by Locations - Others (region) | 12 | 30 | ||
| Number of suppliers - Total by Locations - Shanghai City | 72 | 30 | ||
| Number of suppliers - Total by Locations - Total by Categories | 381 | 321 | 30 | |
| Number of suppliers - Utilities - Heilongjiang Province | 4 | 30 | ||
| Number of suppliers - Utilities - Jilin Province | 12 | 30 | ||
| Number of suppliers - Utilities - Liaoning Province | 9 | 30 | ||
| Number of suppliers - Utilities - Northeast China | 3 | 30 | ||
| Number of suppliers - Utilities - Shanghai City | 3 | 30 | ||
| Number of suppliers - Utilities - Total by Categories | 28 | 3 | 30 | |
| Number of suppliers in Eastern China | locations | 121 | 31 | |
| Number of suppliers in Northeast China | locations | 201 | 31 | |
| Number of suppliers in Northern China | locations | 32 | 31 | |
| Number of suppliers in Other regions | locations | 15 | 31 | |
| Total number of suppliers by category: Logistics | 62 | 31 | ||
| Total number of suppliers by category: Machinery | 117 | 31 | ||
| Total number of suppliers by category: Others | 13 | 31 | ||
| Total number of suppliers by category: Packaging Materials | 31 | 31 | ||
| Total number of suppliers by category: Raw Materials | 124 | 31 | ||
| Total number of suppliers by category: Utilities | 22 | 31 | ||
| Total number of suppliers by locations | locations | 369 | 31 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Product return cases - Jilin Province | cases | 7 | 6 | 36 |
| Product return cases - Liaoning Province | cases | 1 | 36 | |
| Product return cases - Shanghai City | cases | 1 | 36 | |
| Total product return cases | cases | 8 | 7 | 36 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Customer complaint cases - Jilin Province | cases | 83 | 32 | 36 |
| Customer complaint cases - Liaoning Province | cases | 1 | 8 | 36 |
| Customer complaint cases - Shanghai City | cases | 8 | 6 | 36 |
| Percentage of customer complaint cases over total sales orders | % | 0.2 | 0.14 | 36 |
| Percentage of customers' complained volume over total sales volume | 0.58% | 0.4% | 37 | |
| Percentage of product return cases over total sales orders | % | 0.02 | 0.02 | 36 |
| Percentage of product return volume over total sales volume | 0.01% | 0.03% | 37 | |
| Tonnage of products involved in customer complaints - Others (Jilin Province) | metric tonnes | 125 | 30 | 37 |
| Tonnage of products involved in customer complaints - Others (Shanghai City) | metric tonnes | 91 | 15 | 37 |
| Tonnage of products involved in customer complaints - Packaging (Jilin Province) | metric tonnes | 1497 | 120 | 37 |
| Tonnage of products involved in customer complaints - Packaging (Liaoning Province) | metric tonnes | 2 | 65 | 37 |
| Tonnage of products involved in customer complaints - Product Quality (Jilin Province) | metric tonnes | 6272 | 2558 | 37 |
| Tonnage of products involved in customer complaints - Product Quality (Liaoning Province) | metric tonnes | 246 | 37 | |
| Tonnage of products involved in customer complaints - Product Quality (Shanghai City) | metric tonnes | 7 | 92 | 37 |
| Tonnage of products involved in customer complaints - Quantity (Jilin Province) | metric tonnes | 1331 | 150 | 37 |
| Tonnage of products involved in customer complaints - Quantity (Liaoning Province) | metric tonnes | 120 | 37 | |
| Tonnage of products involved in product return - Packaging (Liaoning Province) | metric tonnes | 2 | 37 | |
| Tonnage of products involved in product return - Product Quality (Jilin Province) | metric tonnes | 213 | 69 | 37 |
| Tonnage of products involved in product return - Product Quality (Shanghai City) | metric tonnes | 1 | 37 | |
| Tonnage of products involved in product return - Quantity (Jilin Province) | metric tonnes | 30 | 37 | |
| Total customer complaint cases | cases | 92 | 46 | 36 |
| Total tonnage of products involved in customer complaints (All regions) | metric tonnes | 9386 | 3396 | 37 |
| Total tonnage of products involved in customer complaints (Jilin Province) | metric tonnes | 9225 | 2858 | 37 |
| Total tonnage of products involved in customer complaints (Liaoning Province) | metric tonnes | 2 | 431 | 37 |
| Total tonnage of products involved in customer complaints (Shanghai City) | metric tonnes | 159 | 107 | 37 |
| Total tonnage of products involved in product return (All regions) | metric tonnes | 215 | 100 | 37 |
| Total tonnage of products involved in product return (Jilin Province) | metric tonnes | 213 | 99 | 37 |
| Total tonnage of products involved in product return (Liaoning Province) | metric tonnes | 2 | 37 | |
| Total tonnage of products involved in product return (Shanghai City) | metric tonnes | 1 | 37 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Direct Energy Intensity (By Unit Product) | metric tonne coal per metric tonne product | 0.45 | |
| Fossil Fuel Consumption | 000 metric tonnes | 807 | 932 |
| Purchased Electricity Intensity (By Unit Product) | kwh per metric tonne product | 338.01 | |
| Purchased Steam | metric tonne per metric tonne product | 1.75 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Water Withdrawal Intensity | metric tonne | 5.53 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Percentage of Employees Aged 30-50 | % | 49 | 49 |
| Percentage of Employees Aged Above 50 | % | 14 | 14 |
| Percentage of Employees Aged Below 30 | % | 37 | 37 |
| Percentage of Employees in Mainland China | % | 100 | 100 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Turnover Rate of Employees in Hong Kong | % | 21 | 32 |
| Turnover Rate of Employees in Mainland China | % | 10 | 17 |
| Turnover Rate of Total Employees | % | 11 | 14 |
Lost days due to work injury.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | lost days | 620 | 1107 |
| Lost Days Due to Work-related Injuries (Mainland China) | lost days | 620 | 1107 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Percentage of Trained Hong Kong Employees | % | 100 | 83 |
| Percentage of Trained Mainland China Employees | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Average Training Hours (General Employees) | hours | 25.6 | 24 |
| Average Training Hours (Mainland China Employees) | hours | 19.2 | 14.7 |
| Average Training Hours (Senior Management) | hours | 6.9 | 7.3 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Number of Suppliers in East China | suppliers | 121 | 111 |
| Number of Suppliers in North China | suppliers | 32 | 23 |
| Number of Suppliers in Northeast China | suppliers | 201 | 175 |
| Number of Total Suppliers | suppliers | 369 | 321 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Number of Recalled Products for Safety and Health Reasons | cases | 8 | 7 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Total Number of Customer Complaints | cases | 92 | 46 |