HARBIN BANK CO., LTD. 2018 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Company: HARBIN BANK (6138)
Year: 2018
Published: 2019-06-18
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2014 2015 2016 Report Pages
Sewage discharge (cubic metres) cubic metres 58952 50600 39744 54
Toner cartridge used (pieces) pieces 243 132 137 54

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2014 2015 2016 2017 2018 Report Pages
Diesel consumption (litres) litres 2200 2850 2820 2700 2500 54
Investment in electricity, heating, gas and water million RMB 6130 33
Investment in electricity, heating, gas and water as percentage of total investment 47.42% 33
Natural gas consumption (cubic metres) cubic metres 395329 248465 113292 80394 34000 54
Petrol consumption (litres) litres 39223 34285 54
Power consumption (kWh) kWh 6854762 6036177 5627497 5880976 3750000 54

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2014 2015 2016 2017 2018 Report Pages
Number of rural and reclaimable areas of 15 cities across China served cities 15 8
Water consumption (tonnes) tonnes 58952 50600 40178 15100 14803 54

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2014 2015 2016 2017 2018 Report Pages
Amount of green financial bonds launched with new projects million RMB 415 33
Office paper consumption (tonnes) tonnes 8.4 7.3 7.9 9 9.88 54

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2018 Report Pages
Investment in water, environment and public utility management million RMB 1957 33
Investment in water, environment and public utility management as percentage of total investment 15.14% 33
LEED Silver Certification for Harbin Bank headquarters building LEED Certification Level Silver 55
Total amount of green financial bonds raised million RMB 1597 33
Total investment amount in green projects funded by green financial bonds million RMB 2746 33

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2014 2015 2016 2017 2018 Report Pages
Aged 35-45 person 1620 1566 1816 1431 2057 63
Aged above 45 person 426 542 779 703 966 63
Aged under 35 person 5302 5024 4374 4609 3705 63
Average return on equity % 12.68 12
Average return on total assets % 0.94 12
Branches 17 17 17 17 17 45
Full-time staff (Female) person 4182 4020 3913 3833 3856 63
Full-time staff (Male) person 3226 3111 3056 2910 2872 63
General and class meetings of shareholders (No. of meetings) 1 1 1 1 3 17
Headquarters business department 1 1 45
Junior management person 1478 781 948 1128 63
Market share increase in national interbank market % 15 47
Number of fund managers, analysts and reporters attending investor conference in Hong Kong 100 18
Number of members in Sino-Russia Financial Council 70 8, 47
Number of staff members in Leaders Programme talent pool staff members 2000 61
Proportion of female management staff % 51.11 12
Proportion of female staff % 57.3 12
Ranked 217th in the 2018 Brand Finance China 500 and 32nd among 47 banks on the list rank 217 69
Senior management person 12 15 13 16 63
Technical staff person 6043 5607 5536 5336 5333 63
Total assets RMB million, billion RMB 615588.5 10, 12
Total staff Person 6728 12

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2014 2015 2016 2017 2018 Report Pages
Operating income RMB million 14325.4 12
Staff turnover rate by age - Aged 35-45 % 0.73 3.08 3.1 3.7 64
Staff turnover rate by age - Aged above 45 % 0.11 1.52 1.54 2.07 64
Staff turnover rate by age - Aged under 35 % 4.04 6.02 5.68 6.88 64
Staff turnover rate by gender - Female staff % 2.52 4.46 4.16 4.56 64
Staff turnover rate by gender - Male staff % 2.4 5.13 5.38 6.09 64

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2014 2015 2016 2017 2018 Report Pages
Internal training session 178 72 108 260 166 63
Number of market-recruited new employees completing pre-employment enclosed special training employees 66 62
Operating management person 134 130 246 231 63
Training for Directors and Supervisors (No. of sessions) 3 3 2 2 2 17

The average training hours completed per employee by gender and employee category.

Indicator Unit 2014 2015 2016 2017 2018 Report Pages
Average training hours by gender - Female staff training hours/person 123 135 44 32 64
Average training hours by gender - Male staff training hours/person 101 122 38.4 27.2 64
Branches - Junior management training hours per person training hours/person 174 170 45.3 42 23 64
Branches - Operating management training hours per person training hours/person 144 142 28.4 40.4 25 64
Branches - Technical staff training hours per person training hours/person 342 338 60 51.2 30.6 64
External training session 56 33 74 104 63
Headquarters - Junior management training hours per person training hours/person 144 142 48 40.5 41 64
Headquarters - Operating management training hours per person training hours/person 96 95 38.1 39.7 26 64
Headquarters - Senior management training hours per person training hours/person 24.3 54 60 34 22.9 64
Headquarters - Technical staff training hours per person training hours/person 312 308 52 50.4 38 64
Number of campus-recruited new employees completing pre-employment enclosed special training employees 126 62
Total training sessions session 19786 7771 4584 8200 6080 63
Total training sessions at various departments session 234 105 182 320 270 63

Number of suppliers by geographical region.

Indicator Unit 2014 2015 2016 2017 2018 Report Pages
% of total microcredit loans % 65.2 75.3 83.2 80.6 71.2 40
% of total personal loans % 53.48 55.05 63.08 61.84 63.9 40
Accumulated poverty alleviation loans distributed million RMB 2567 27
Accumulated targeted poverty alleviation loans granted RMB100 million 23 24.62 25.67 28
Balance of agricultural loan billion RMB 1245 41
Balance of agricultural loans RMB billion 42.5 8
Balance of deposit billion RMB 1151.5 41
Balance of loans to small enterprise owners billion RMB 32.865 43
Balance of microfinance RMB billion 180.751 8
Balance of targeted poverty alleviation loans million RMB 231 27
Balance of targeted poverty alleviation loans in Heilongjiang million RMB 178 27
Balance of the Bank’s corporate loans to small enterprises billion RMB 865.327 43
Balance of the targeted poverty alleviation loans RMB100 million 6.01 4.31 2.21 28
Corporate loans to small enterprises (distribution of the balance of microcredit loans) RMB100 million 730.498 653.273 40
Green credit balance RMB million 1889 12
Green credit clients (household) 11 18 42 47 62 31
Green credit granting balance RMB100 million, million RMB 5.69 7.52 15.87 18.82 1889 31, 33
Green credit granting balance as percentage of green credit balance 0.74% 33
Microcredit balance RMB million 180715.1 12
NPL ratio % 1.73 12
NPL ratio of the Bank % 1.73 20
Number of business outlets with branches and sub-branches 368 15
Number of cross-border e-commerce customers based in multiple regions 2186 10
Number of green credit clients 18 33
Number of green projects invested by green financial bonds 20 33
Number of rural service points 38 38 42 43 41
Number of rural service points for the underprivileged and impoverished 14 14 18 19 41
Physical outlets - total 332 352 355 363 368 45
Proportion of corporate loans to small enterprises % 47.2 43
Sub-branches 261 274 279 277 281 45
Sub-branches of village and township banks 29 36 34 35 36 45
Total deposits of customers billion RMB 965.5 10
Total microcredit loans balance billion RMB 180.7 39
Year-on-year increase in loans to farmers % 27.8 8
balance of loans of HBQF million RMB 703 44
balance of personal consumption loans million RMB 669615 44

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2014 2015 2016 2017 2018 Report Pages
ATMs 342 321 344 372 381 45
Amount of personal loans RMB100 million 432.277 615.964 1057.933 1183.758 1153.878 40
Clients of village and township banking services Account 446391 12
Corporate online banking customers 10000 1.88 4.73 7 8.2 9.04 46
Cross-border e-commerce platform transaction amount billion RMB 8.47 10
Cross-border transactions in RMB cash RMB million 40 47
Cross-border transactions in Rouble cash RUB million 60 47
Cross-border transactions in Russia million RMB 40 10
Customer complaint handling rate 100% 46
Multi-media inquiry machines 159 160 161 102 94 45
Number of calls from investors responded to by the Company 90 18
Number of mobile phone banking customers 10000 people 10 32 52 75.72 117.22 46
Number of overseas institutional investors, analysts from investment banks and security firms met during roadshows 50 18
Number of wealth management customers 500 39
Personal consumption loans (distribution of the balance of personal loans) RMB100 million 754.319 690.152 40
Personal loans (distribution of the balance of microcredit loans) RMB100 million 1183.758 1153.878 40
Personal online banking customers 10000 50.68 90.04 138.09 173.98 221.16 46
Platform transaction amount for cross-border E-commerce financial business RMB billion 7.84 47
Proportion of microcredit loans to total loans % 71.2 39
Rouble foreign exchange handled RUB million 588758 47
Total business capacity of phone banking 10000 business calls 234 230 245.7 315.58 451.19 46
Total customers (Online banking) 10000 52.56 94.77 145.09 182.18 230.2 46
Year-on-year increase in platform transaction amount for cross-border E-commerce financial business % 24.25 47
Year-on-year increase in retail deposits million customers 1.4874 39
Year-on-year increase in retail deposits (percentage) % 13.82 39
Year-on-year increase in wealth management customers % 217.3 39

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2015 2016 2017 2018 Report Pages
Card issuance machines 4 12 12 13 45

Description of quality assurance process and recall procedures.

Indicator Unit 2014 2015 2016 2017 2018 Report Pages
BCDMs 277 359 395 423 475 45
Smart cabinets 134 45

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2014 2015 2016 2017 2018 Report Pages
Bank ranking among Chinese-funded banks on the 'Top 1000 World Banks' list 34 15
Bank ranking among the 'Top 1000 World Banks' 207 15
Bank ranking in the 'Top 300 of Most Valuable Chinese Brands' 217 15
Bank ranking in the 'Top 500 Chinese Companies' 489 15
Followers of WeChat banking 10000 people 14 30 85 160.95 222.44 46
Replacement rate of business transactions through Bank's electronic banking % 91 39
Replacement rate of business transactions through electronic banking % 73 83 87 91 10, 39
Replacement rate of business transactions through mobile banking % 24 39 45 51 10, 39
Self-service banking - total 780 904 940 858 1058 45

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2014 2015 2016 2017 2018 Report Pages
Capital adequacy ratio % 12.15 12
Controlling village and township banks 24 32 32 32 32 45
Deviation of loan classification % 96.21 20
Dual-currency international syndicate inter-bank loan project line of credit USD million 400 47
Provision coverage ratio % 169.88 12
Ruble foreign exchange handled billion RMB 8.7 10
Total tax RMB million 3462.11 12

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2014 2015 2016 2017 2018 Report Pages
Meeting of special committees of the Board of Supervisors (No. of meetings) 4 6 4 6 13 17
Meeting of the Board (No. of meetings) 25 26 28 26 31 17
Meeting of the Board of Supervisors (No. of meetings) 6 9 6 6 9 17
Meeting of the special committees of the Board (No. of meetings) 26 28 26 28 33 17
Survey and investigation by Independent Directors (No.) 3 3 4 3 3 17

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2015 2016 2017 2018 Report Pages
Accumulated registered poor households with Harbin Bank's support thousand people 6.46 6.71 6.96 28
Branch-level financial service centre for small enterprises 1 1 1 1 45
Donation to Harbin Institute of Technology Education Foundation of Development million RMB 2.3 66
Donation to Heilongjiang Youth Development Foundation for Hope Project Dream Realisation Campaign million RMB 2 67
Investment by Suibin branch in poverty alleviation for development of 'Lettuce Vegetable Garden Project' and animal husbandry projects RMB 1000000 30
Investment in Shuanglong Village poverty alleviation fund RMB 600000 29
Length of sand brick road built by Suibin branch poverty alleviation projects km 1.45 30
Loans outstanding billion RMB 853.8 10
Loans to farmers RMB billion, billion RMB 13 8, 41
Loans to farmers (distribution of the balance of personal loans) RMB100 million 101.024 129.074 40
Loans to small enterprise owners (distribution of the balance of personal loans) RMB100 million 328.415 328.652 40
Number of 'Wealth Management Experts' activities organised activities 17 67
Number of Ha Run e Generation Club members finishing full or half length of the marathon people 100 60
Number of Ha Run e Generation Club members participating in the third Harbin International Marathon people 1000 60
Number of accumulated people lifted from poverty 30500 27
Number of beneficiaries of Happy Community – Innovative Micro-Charity project beneficiaries 3300 66
Number of events held under Happy Community Programme events 600 66
Number of financial consumer education activities organised activities 410 67
Number of founding members in Sino-Russia Financial Council 53 8
Number of households benefited by Suibin branch poverty alleviation projects households 110 30
Number of marathon enthusiasts at the third Harbin International Marathon people 30000 60
Number of participants in Happy Community Programme participants 25000 66
Number of participants in the 17th Race Walking Competition sponsored by Harbin Bank participants 30000 56
Number of poverty-stricken students supported for National Higher Education Entrance Examination students 821 66
Number of students given internship opportunity at Harbin Bank under Hope Project Dream Realisation Campaign students 20 67
Number of village and township banks in impoverished counties recognized by the central government 7 10 10 10 41
Number of villages benefited by Suibin branch poverty alleviation projects villages 4 30
Outstanding government education loans million RMB 1812 42
Outstanding loans of village and township banks (RMB'000) RMB'000 1030349 1147356 1260974 1260974 41
Participation in 3rd Harbin International Marathon people 30000 34
People lifted from poverty thousand people 2.37 2.71 3.03 28
Proportion of loans to small enterprise owners of personal loans % 28.5 43
Top 1000 World Banks 2018: ranked 270th and ranked 34th in China rank 270 69
Top 500 Chinese Companies for 2018: ranked 489th rank 489 69
Total investment in Happy Community Programme million RMB 2.15 66
outstanding granting of loans of HBQF million RMB 2900 44

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2014 2015 2016 2017 2018 Report Pages
Accumulated investments by Harbin Bank Financial Leasing Co., Ltd. million RMB 12192.97 33
Amount of government education loans granted million RMB 596 42
Amount of microcredit loans RMB100 million 808.329 1118.941 1677.005 1914.258 1807.151 40
Donation amount for National Higher Education Entrance Examination support RMB 845000 66
Donation by Chengdu branch to Dege County, Sichuan Province RMB 30000 30
Donation by Chengdu branch to Rangtang County, Aba Prefecture, Sichuan Province RMB 25000 30
Economic contribution to Harbin from the 2018 marathon session million RMB 200 34
Funds of nearly RMB1.5 million into poverty alleviation for rural areas million RMB 1.5 27
Increase in average income per household from Holland No. 15 Greenhouse-grown Potato Project in Shuanglong Village RMB 2000 29
Investment in agriculture million RMB 1481.4 33
Investment in agriculture as percentage of total investment 10.86% 33
Number of Harbin Bank employees participating in the 17th Race Walking Competition employees 300 56
Number of people benefited by Suibin branch poverty alleviation projects people 350 30
Number of people covered by 'Wealth Management Experts' activities people 8000 67
Number of people lifted from poverty for the year 3212 27
Number of people lifted from poverty with Bank's support 69300 27
Number of poor households helped to sign 'Join with capital investment' agreements in Shuanglong Village households 43 29
Number of poor households involved in Holland No. 15 Greenhouse-grown Potato Project in Shuanglong Village households 15 29
Number of public welfare services provided under Happy Community – Innovative Micro-Charity project public welfare services 180 66
Number of registered people with Bank's support reached 5365 27
Number of undergraduate students awarded scholarships under Hope Project Dream Realisation Campaign students 80 67
Number of underprivileged students newly signed contracts 20000 42
Of which, balance of the targeted poverty alleviation loans in Heilongjiang RMB100 million 4.17 3.27 1.78 28
Poverty alleviation loans distributed for the year million RMB 1805 27
Total amount of loans billion RMB 1126 41
Total charity donation RMB/0000 1517.6 12
Total value of green financial bonds issued billion RMB 5 33

The types of emissions and respective emissions data.

Standard Indicator Unit
Airborne Particulate Matter (PM) Emissions tons
NOâ‚“ Emissions tons
SOâ‚“ Emissions tons

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit
Hazardous Waste Disposed tons

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2014 2015 2016
Non-Hazardous Waste (Electronic Waste) pieces 243 132 137

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2014 2015 2016 2017 2018
Diesel Fuel Consumption litres 2200 2850 2820 2700 2500
Gasoline Consumption litres 39223 34285
Natural Gas Consumption cubic metres 395329 248465 113292 80394 34000
Purchased Electricity kWh 6854762 6036177 5627497 5880976 3750000

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2014 2015 2016 2017 2018
Water Consumption tonnes 58952 50600 40178 15100 14803

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2014 2015 2016 2017 2018
Packaging Material Consumption (Paper) tonnes 8.4 7.3 7.9 9 9.88

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2018
Total Investment in Ecological Restoration million RMB 1957

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2014 2015 2016 2017 2018
Number of Employees Aged 30-50 person 1620 1566 1816 1431 2057
Number of Employees Aged Above 50 person 426 542 779 703 966
Number of Employees Aged Below 30 person 5302 5024 4374 4609 3705
Number of Female Employees person 4182 4020 3913 3833 3856
Number of Full-time Employees person 7408 7131 6969 6743 6728
Number of Full-time Employees (Female) person 4182 4020 3913 3833 3856
Number of Full-time Employees (Male) person 3226 3111 3056 2910 2872
Number of Junior Management Employees person 1478 781 948 1128
Number of Male Employees person 3226 3111 3056 2910 2872
Number of Senior Management Employees person 12 15 13 16
Number of Total Employees person 7408 7131 6969 6743 6728
Percentage of Female Employees % 57.3
Percentage of Female Management Employees % 51.11

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2014 2015 2016 2017
Turnover Rate of Female Employees % 2.52 4.46 4.16 4.56
Turnover Rate of Male Employees % 2.4 5.13 5.38 6.09

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2014 2015 2016 2017 2018
Percentage of Trained Senior Management None None None None None

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2014 2015 2016 2017 2018
Average Training Hours (Female) training hours/person 123 135 44 32
Average Training Hours (Male) training hours/person 101 122 38.4 27.2
Average Training Hours (Middle Management) training hours/person 174 170 45.3 42 23
Average Training Hours (Operational Employees) training hours/person 144 142 28.4 40.4 25
Average Training Hours (Senior Management) training hours/person 24.3 54 60 34 22.9
Average Training Hours (Technical Employees) training hours/person 342 338 60 51.2 30.6

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2018
Complaints Handling Rate % 100

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2018
Investment in Education Donation million RMB 0.596
Investment in Targeted Poverty Alleviation million RMB 1805
Number of Employees Participating in Volunteer Activities employees 300
Number of Volunteer Activities Sessions public welfare services 180
Total Public Welfare Donations million RMB 15.176