Sustainability Report 2018
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| MTR Nordic, greenhouse gas emissions offset by tree planting project in Zambia | tonnes CO2e | 359 | 33 | ||
| Scope 1 GHG emissions in Hong Kong | tonnes CO2e | 48141 | 48924 | 44102 | 29 |
| Scope 1 emissions in Hong Kong - Corporate Support Functions and Main Office Buildings | tCO2e | 6424 | 7052 | 30 | |
| Scope 1 emissions in Hong Kong - Network Expansion | tCO2e | 3799 | 3122 | 30 | |
| Scope 1 emissions in Hong Kong - Properties & Other Business | tCO2e | 38495 | 33775 | 30 | |
| Scope 1 emissions in Hong Kong - Total | tCO2e | 48924 | 44102 | 30 | |
| Scope 1 emissions in Hong Kong - Transport Operations | tCO2e | 206 | 153 | 30 | |
| Scope 2 GHG emissions in Hong Kong | tonnes CO2e | 1263952 | 1257664 | 1262450 | 29 |
| Scope 2 emissions in Hong Kong - Corporate Support Functions and Main Office Buildings | tCO2e | 13679 | 13609 | 30 | |
| Scope 2 emissions in Hong Kong - Network Expansion | tCO2e | 226068 | 221622 | 30 | |
| Scope 2 emissions in Hong Kong - Properties & Other Business | tCO2e | 1116074 | 1025186 | 30 | |
| Scope 2 emissions in Hong Kong - Total | tCO2e | 1257663 | 1262450 | 30 | |
| Scope 2 emissions in Hong Kong - Transport Operations | tCO2e | 1842 | 2033 | 30 | |
| Scope 3 GHG emissions in Hong Kong | tonnes CO2e | 43288 | 27806 | 15617 | 29 |
| Scope 3 emissions in Hong Kong - Corporate Support Functions | tCO2e | 693 | 808 | 30 | |
| Scope 3 emissions in Hong Kong - Network Expansion | tCO2e | 2734 | 2620 | 30 | |
| Scope 3 emissions in Hong Kong - Properties & Other Business | tCO2e | 556 | 542 | 30 | |
| Scope 3 emissions in Hong Kong - Total | tCO2e | 27806 | 15617 | 30 | |
| Scope 3 emissions in Hong Kong - Transport Operations | tCO2e | 23823 | 11647 | 30 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Reduction in hazardous waste generated in Shenzhen operations | percent | -15 | 34 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| MTR Crossrail achieved recycling rate | percent | 2.5 | 34 |
| MTR Crossrail average recycling rate at trial stations | percent | 37–46 | 34 |
| Printer paper consumption in Shenzhen operations | packs | 4500 | 34 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | 2019 | Report Pages |
|---|---|---|---|---|---|---|
| Electricity consumption in Hong Kong - Properties | MWh | 405840 | 395323 | 387909 | 31 | |
| Electricity consumption in Hong Kong - Railway Operations - Heavy Rail | MWh | 1487354 | 1573174 | 1580443 | 31 | |
| Electricity consumption in Hong Kong - Railway Operations - Light Rail and Bus | MWh | 55227 | 55170 | 55099 | 31 | |
| Electricity consumption in Hong Kong - Railway Operations - Total | MWh | 1542581 | 1628344 | 1635542 | 31 | |
| Electricity consumption in Hong Kong - Total | MWh | 1948421 | 2023667 | 2033451 | 31 | |
| Hung Hom office building, planned solar photovoltaic system capacity | kW | 58.6 | 33 | |||
| LED lighting upgrade at Metro Trains Melbourne, number of train units upgraded | train units | 136 | 33 | |||
| MTR Nordic, percentage of renewable energy used in operations | % | 96 | 33 | |||
| Reduction in electricity consumption per passenger-kilometre as of 2018 compared to base year | percent | 17 | 32 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2023 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|
| Electricity efficiency ratio of rail assets (Hong Kong) | kWh/car-km | 4.78 | 4.84 | 4.79 | 4.85 | 4.77 | 31 | |||
| LED lighting upgrade at Metro Trains Melbourne, percentage of upgrade works completed | % | 40 | 33 | |||||||
| MTR Nordic, target energy reduction at all depots (MTR Tunnelbanan and MTR Pendeltågen) by end of 2020 | % | 20 | 33 | |||||||
| MTR Nordic, target percentage of renewable energy use in operations | % | 100 | 33 | |||||||
| Number of chillers replaced as of 2018 | chillers | 29 | 32 | |||||||
| Number of new light rail vehicles delivered to Hong Kong in December | vehicles | 2 | 24 | |||||||
| Reduction in energy use for Hong Kong investment properties portfolio as of 2018 | percent | 11 | 32 | |||||||
| Targeted reduction in energy use for investment properties portfolio by 2023 | percent | 12 | 32 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2018 | 2023 | Report Pages |
|---|---|---|---|---|
| Length of Guangzhou-Shenzhen-Hong Kong High Speed Rail (HSR) commissioned | km | 26 | 3 | |
| Number of 8-car trains to be acquired to replace existing urban line fleet by 2023 | trains | 93 | 24 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| Economic Value Retained for Reinvestment | HK$ Million | 4403 | 11 | ||||
| Fixed and Variable Annual Payments (KCRC) | HK$ Million | 3055 | 11 | ||||
| Full-time employees in Hong Kong | 17626 | 40 | |||||
| Full-time employees in London | 1474 | 40 | |||||
| Full-time employees in Melbourne | 4014 | 40 | |||||
| Full-time employees in Shenzhen | 5000 | 40 | |||||
| Full-time employees in Stockholm | 1039 | 40 | |||||
| Full-time female employees in Hong Kong | 3701 | 40 | |||||
| Full-time female employees in Hong Kong with continuous contracts | 3058 | 40 | |||||
| Full-time female employees in Hong Kong with renewable contracts | 610 | 40 | |||||
| Full-time female employees in Hong Kong with temporary contracts | 33 | 40 | |||||
| Full-time female workforce in Hong Kong | 3701 | 40 | |||||
| Full-time male employees in Hong Kong | 13925 | 40 | |||||
| Full-time male employees in Hong Kong with continuous contracts | 11742 | 40 | |||||
| Full-time male employees in Hong Kong with renewable contracts | 2141 | 40 | |||||
| Full-time male employees in Hong Kong with temporary contracts | 42 | 40 | |||||
| Full-time male workforce in Hong Kong | 13925 | 40 | |||||
| Gender distribution of full-time employees in Hong Kong, Female | % | 21 | 40 | ||||
| Gender distribution of full-time employees in Hong Kong, Male | % | 79 | 40 | ||||
| Gender distribution of full-time employees in London, Female | % | 23 | 40 | ||||
| Gender distribution of full-time employees in London, Male | % | 77 | 40 | ||||
| Gender distribution of full-time employees in Melbourne, Female | % | 21 | 40 | ||||
| Gender distribution of full-time employees in Melbourne, Male | % | 79 | 40 | ||||
| Gender distribution of full-time employees in Shenzhen, Female | % | 26 | 40 | ||||
| Gender distribution of full-time employees in Shenzhen, Male | % | 74 | 40 | ||||
| Gender distribution of full-time employees in Stockholm, Female | % | 27 | 40 | ||||
| Gender distribution of full-time employees in Stockholm, Male | % | 73 | 40 | ||||
| Number of individuals with disabilities employed in Hong Kong | 415 | 43 | |||||
| Ordinary Dividends (HKSAR Government) | HK$ Million | 5081 | 11 | ||||
| Ordinary Dividends (Other Shareholders) | HK$ Million | 1673 | 11 | ||||
| Part-time female workforce in Hong Kong | 1840 | 40 | |||||
| Part-time male workforce in Hong Kong | 842 | 40 | |||||
| Percentage of persons with disabilities employed in Hong Kong | % | 1.6 | 1.6 | 1.7 | 2 | 2.4 | 43 |
| Staff Costs (Employees) | HK$ Million | 14558 | 11 | ||||
| Total female workforce in Hong Kong | 5541 | 40 | |||||
| Total full-time employees | 29153 | 40 | |||||
| Total male workforce in Hong Kong | 14767 | 40 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Date of train collision incident during non-traffic hours train tests for the new signalling system for the Tsuen Wan Line | 18 March | 24 | ||
| Number of customer and public injuries requiring hospitalisation in Hong Kong - Bus | 1 | 17 | ||
| Number of customer and public injuries requiring hospitalisation in Hong Kong - Heavy Rail | 83 | 17 | ||
| Number of customer and public injuries requiring hospitalisation in Hong Kong - Light Rail | 12 | 17 | ||
| Number of injuries requiring hospitalisation per 100 million passenger journeys in Hong Kong - Bus (Performance) | 1.57 | 17 | ||
| Number of injuries requiring hospitalisation per 100 million passenger journeys in Hong Kong - Bus (Target) | 6.88 | 17 | ||
| Number of injuries requiring hospitalisation per 100 million passenger journeys in Hong Kong - Heavy Rail (Performance) | 4.6 | 17 | ||
| Number of injuries requiring hospitalisation per 100 million passenger journeys in Hong Kong - Heavy Rail (Target) | 9.26 | 17 | ||
| Number of injuries requiring hospitalisation per 100 million passenger journeys in Hong Kong - Light Rail (Performance) | 6.69 | 17 | ||
| Number of injuries requiring hospitalisation per 100 million passenger journeys in Hong Kong - Light Rail (Target) | 13.66 | 17 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of apprentices in apprentice training schemes | 125 | 43 | |
| Number of graduate engineers in apprentice training schemes | 23 | 43 | |
| Number of graduate trainees in graduate development programmes | 23 | 43 | |
| Number of representatives sent to MTR Academy training programmes by Australia, Brazil, France, Germany, India, Japan, Malaysia, the Philippines, Singapore | 35 | 59 | |
| Number of technician associates in apprentice training schemes | 30 | 43 | |
| Number of trainees completed SCL CCTS programme and resumed careers | 520 | 47 | |
| Number of trainees received training under SCL CCTS | 764 | 47 | |
| Participant satisfaction rate for MTR Academy training programmes | 93% | 59 | |
| Total number of graduates in training schemes | 178 | 43 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Total staff training in Hong Kong - Management training | man day | 18484 | 18474 | 15264 | 44 |
| Total staff training in Hong Kong - Operation training | man day | 104196 | 103268 | 127587 | 44 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of countries represented by railway operators and authorities at MTR Academy training programmes | 10 | 59 | |
| Percentage of spending on Cleaning, Security & Clubhouse Services in Property Management | % | 42 | 47 |
| Percentage of spending on General Goods & Services in Transport Operations | % | 13 | 47 |
| Percentage of spending on Goods, Services & Spares in Transport Operations | % | 26 | 47 |
| Percentage of spending on Other Goods & Services in Property Management | % | 26 | 47 |
| Percentage of spending on Works & Maintenance Services in Property Management | % | 32 | 47 |
| Percentage of spending on Works & Maintenance Services in Transport Operations | % | 61 | 47 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Revenue from Hong Kong Property Rental and Management Businesses | HK$ Million | 5055 | 11 |
| Revenue from Hong Kong Station Commercial Businesses | HK$ Million | 6458 | 11 |
| Revenue from Hong Kong Transport Operations | HK$ Million | 19490 | 11 |
| Revenue from Mainland of China and International Subsidiaries | HK$ Million | 20937 | 11 |
| Revenue from Other Businesses | HK$ Million | 1990 | 11 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Interest & Finance Costs (Lenders) | HK$ Million | 859 | 11 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | 2018 | Report Pages |
|---|---|---|---|---|
| Number of events with fresh fish donated from Lok Ma Chau wetland | event | 1 | 3 | |
| Number of fresh fish donated from Lok Ma Chau wetland | 14 | 3 | ||
| Number of university students with disabilities or special educational needs in summer internship programmes | 11 | 43 | ||
| STEM Challenge participation - number of secondary schools | schools | 18 | 3 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Community Investment (excludes fare concessions and in-kind donations) | HK$ Million | 28 | 11 |
| Distance completed in Hong Kong Round Table 24-hour Charity Pedal Kart Grand Prix by more than 200 colleagues | km | 1285 | 59 |
| Donations to charitable organisations (The Community Chest, Hong Kong Cancer Fund, Save the Children) | HK$ | 264000 | 59 |
| Funds raised for Oxfam through Oxfam Trailwalker 2018 | HK$ | 180000 | 59 |
| Maintenance, Renewal and Upgrade Expenditure on Existing Hong Kong Railway System | HK$ Million | 9289 | 11 |
| Number of hot meals for elders and underprivileged communities | meals | 8200 | 3 |
| Number of visitors to MTR Academy from Macau’s Department of Education and Youth Affairs and school principals of secondary schools in Macau | 56 | 59 | |
| Profit from Hong Kong Property Development | HK$ Million | 2600 | 11 |
| Taxes (Governments) | HK$ Million | 2189 | 11 |
| Total Economic Value Distributed | HK$ Million | 56530 | 11 |
| Total Economic Value Generated | HK$ Million | 56530 | 11 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 48141 | 48924 | 44102 |
| GHG Removals from Newly Planted Trees | tonnes CO2e | 359 | ||
| Indirect Energy Emissions (Scope 2) | tonnes CO2e | 1263952 | 1257664 | 1262450 |
| Total GHG Emissions | tonnes CO2e | 1350271 | 1336394 | 1312169 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes CO2e | 43288 | 27806 | 15617 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Total Hazardous Waste | percent | -15 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Recycling Rate of Non-Hazardous Waste | percent | 2.5 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|
| Grid Electricity Consumption | MWh | 1948421 | 2023667 | 2033451 | |
| Percentage of Renewable Energy Consumption | % | 96 | |||
| Purchased Electricity | MWh | 1948421 | 2023667 | 2033451 | |
| Solar Energy | kW | 58.6 | |||
| Total Indirect Energy Consumption | MWh | 1948421 | 2023667 | 2033451 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2018 | 2020 | 2023 |
|---|---|---|---|---|
| Electricity Usage Reduction Percentage Compared to Last Year | percent | 11 | ||
| Investment in Energy-saving and Emission-reduction Technology Transformation | billion HKD | 6 | ||
| Target Energy Consumption Reduction Percentage Compared to Last Year | percent | 20 | 12 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Employees in Australia | 4014 | |
| Number of Employees in Hong Kong | 17626 | |
| Number of Employees in Mainland China | 5000 | |
| Number of Employees in Sweden | 1039 | |
| Number of Employees in United Kingdom | 1474 | |
| Number of Female Employees | 5541 | |
| Number of Full-time Employees | 29153 | |
| Number of Full-time Employees (Female) | 3701 | |
| Number of Full-time Employees (Male) | 13925 | |
| Number of Male Employees | 14767 | |
| Number of Part-time Employees (Female) | 1840 | |
| Number of Part-time Employees (Male) | 842 | |
| Number of Total Employees | 29153 | |
| Percentage of Employees in Australia | % | 13.76 |
| Percentage of Employees in Hong Kong | % | 60.47 |
| Percentage of Employees in Mainland China | % | 17.14 |
| Percentage of Employees in Sweden | % | 3.56 |
| Percentage of Employees in United Kingdom | % | 5.06 |
| Percentage of Female Employees | % | 21 |
| Percentage of Male Employees | % | 79 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees in Australia | % |
| Turnover Rate of Employees in Europe | % |
| Turnover Rate of Employees in Hong Kong | % |
| Turnover Rate of Employees in Mainland China | % |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Percentage of Employees Trained | % | 93 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Total Training Hours | man day | 122680 | 121742 | 142851 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Proportion of Spending on Local Suppliers | % | 42 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Total Public Welfare Donations | HK$ | 444000 |
| Total Social Investment | HK$ Million | 28 |