2018 CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Total NOx emissions (tons) | tons | 0.05 | 26 |
| Total SO2 emissions (tons) | tons | 0.002 | 26 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Direct GHG emissions (Category 1) (tons) | tons | 566.6 | 26 |
| GHG emissions per square meter of floor area (Category 1 and Category 2) (tons/m²) | tons/m² | 0.08 | 26 |
| Indirect GHG emissions (Category 2) (tons) | tons | 20966.2 | 26 |
| Per capita GHG emissions (Category 1 and Category 2) (tons/person) | tons/person | 4.7 | 26 |
| Total Greenhouse gas emissions (Category 1 and Category 2) (tons) | tons | 21532.8 | 26 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Total hazardous wastes (tons) | tons | 21.15 | 26 |
| Total hazardous wastes per capita (tons/person) | tons/person | 0.01 | 26 |
| Total hazardous wastes per square meter of floor area (tons/m²) | tons/m² | 0.00007 | 26 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Non-hazardous wastes per capita (tons/person) | tons/person | 0.04 | 26 |
| Non-hazardous wastes per square meter of floor area (tons/m²) | tons/m² | 0.001 | 26 |
| Total non-hazardous wastes (tons) | tons | 162.19 | 26 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Facility diesel | 3.76 | 26, 27 | |
| Natural gas | 209.36 | 26, 27 | |
| Purchased electricity | 20966.2 | 26, 27 | |
| Vehicle fuel consumption | 353.48 | 26, 27 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| G-gate sorters purchased | sets | 105 | 11 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| 8-gate sorters purchased | sets | 27 | 11 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Average return on assets (%) | % | 1.05 | 1.05 | 0.99 | 39 |
| Number of employees | 16000 | 7 | |||
| Number of female employees | employees | 7748 | 31 | ||
| Number of financial leasing companies | 1 | 7 | |||
| Number of male employees | employees | 7940 | 31 | ||
| Number of management trainees | persons | 700 | 31 | ||
| Proportion of female employees (%) | % | 49.51 | 50.12 | 49.39 | 39 |
| Rongchang Sub-branch - employees elected for inclusive financial activities | employees | 12 | 35 | ||
| Total assets | billion RMB | 950.62 | 5, 7 | ||
| Total assets (RMB, 100 million) | RMB, 100 million | 8031.58 | 9057.78 | 9506.18 | 39 |
| Total loan amount for '6+1' mainstream industries | billion RMB | 45.84 | 18 | ||
| Total loan amount for strategic emerging industries | billion RMB | 9.45 | 18 | ||
| Total loans | billion RMB | 8141 | 5 | ||
| Total loans and advances | billion RMB | 381.14 | 7 | ||
| Total number of bank outlets at Bank level | outlets | 3063 | 11 | ||
| Total number of employees | employees | 16245 | 15892 | 15688 | 31, 39 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Basic qualification training for anti-counterfeit currency | employees | 1028 | 11 | ||
| Employees involved in anti-counterfeit currency online quiz | employees | 180000 | 11 | ||
| Number of management training sessions | sessions | 155 | 31 | ||
| Number of offline training sessions | sessions | 1695 | 1834 | 2116 | 31, 39 |
| Number of participants in training sessions | participants | 150000 | 31 |
Number of suppliers by geographical region.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Agriculture-related loans balance | million RMB | 153423 | 19 | ||
| Agriculture-related loans balance (RMB, 100 million) | RMB, 100 million | 1334.3 | 1461.48 | 1534.23 | 39 |
| Balance of loans for guaranteed housing | billion RMB | 119.3 | 23 | ||
| Balance of loans for public rental housing (including low-rent housing) | billion RMB | 9.4 | 23 | ||
| Balance of loans for shanty-town reconstruction | billion RMB | 118.4 | 23 | ||
| Balance of loans supporting culture industry | billion RMB | 2.23 | 23 | ||
| Balance of loans supporting education | billion RMB | 32.1 | 23 | ||
| Balance of loans to the medical and health industry | billion RMB | 49.2 | 23 | ||
| Balance of loans to the people's livelihood | billion RMB | 378.48 | 23 | ||
| Green credit balance | billion RMB | 132.4 | 25 | ||
| Green credit facilities granted to Chongqing Juxiang Gas Co., Ltd. by Beibei Sub-branch | million RMB | 260 | 25 | ||
| Green credit loans balance | million RMB | 11235 | 5 | ||
| Green credit loans balance (RMB, 100 million) | RMB, 100 million | 105.37 | 114.25 | 132.35 | 39 |
| International volume of pulp imported by Richmond Sanitary Paper | million US dollars | 50 | 17 | ||
| Number of branches | 6 | 7 | |||
| Number of enterprises supported in '6+1' mainstream industries | enterprises | 844 | 18 | ||
| Number of exclusive financial services specialized institutions of small and micro businesses | 14 | 21 | |||
| Number of financial services cooperation institutions of small and micro businesses | exceeded 80 | 21 | |||
| Number of institutions | 1777 | 1777 | 1775 | 7, 39 | |
| Number of outlets and institutions supporting 'Sannong' | 1461 | 1464 | 1463 | 19 | |
| Number of outlets located in counties | 1462 | 1462 | 1461 | 39 | |
| Number of sub-branches | 36 | 7 | |||
| Small and micro businesses loans balance | RMB 100 million | 934.3 | 1055.44 | 1165.9 | 22 |
| Small and micro businesses loans balance (RMB, 100 million) | RMB, 100 million | 934.34 | 1055.44 | 1165.9 | 39 |
| The amount of small and micro business customers | units | 103166 | 108656 | 124107 | 22 |
| Total deposits | billion RMB | 616.17 | 7 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| F-gate sorters purchased | sets | 29 | 11 |
| Promoting convenient financial services - rural convenience service points | service points | 531 | 29 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of new products promoted in international business | 6 | 18 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Advertising materials on financial knowledge | thousand materials | 300 | 5 | ||
| Customer satisfaction (%) | % | 99.62 | 99.7 | 99.77 | 39 |
| Damaged currency exchanged at the scene | RMB | 34100 | 11 | ||
| Damaged notes exchanged for the public | RMB | 2890000 | 11 | ||
| Improving the development of self-service machines - number of CRS | CRS | 1746 | 29 | ||
| Improving the development of self-service machines - number of outlets with self-service machines | outlets | 731 | 29 | ||
| Improving the development of self-service machines - number of self-service inquiry machines | self-service inquiry machines | 854 | 29 | ||
| Improving the development of self-service machines - number of self-service machines | self-service machines | 4884 | 29 | ||
| Increase in agriculture-related loans balance from last year | million RMB | 7276 | 19 | ||
| Number of customers - mobile banking | 10 thousand | 824.14 | 29 | ||
| Number of customers - online banking | 10 thousand | 309.25 | 29 | ||
| Number of customers of specialized institutions for small and micro businesses | 5771 | 21 | |||
| Number of handled customer complaints | 4543 | 5065 | 4865 | 39 | |
| Number of self-service machines | 4796 | 4989 | 4854 | 39 | |
| Person-times answered anti-counterfeiting questions through QR code | person-times | 4859 | 11 | ||
| Total transactions - mobile banking | 10 thousand | 6204.86 | 29 | ||
| Total transactions - online banking | 10 thousand | 31152.21 | 29 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Brochures for anti-counterfeit public campaigns distributed | brochures | 620000 | 11 |
| Brochures for commemorative coins distributed | brochures | 200000 | 11 |
| Posters for anti-counterfeit campaigns posted | posters | 3600 | 11 |
| RMB yuan International Certificate of RMB opened by Richmond Sanitary Paper | million RMB | 209 | 17 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Anti-counterfeit posters sent via post office | posters | 80000 | 11 |
| Anti-counterfeiting currency publicity campaign propaganda sessions | sessions | 28 | 11 |
| Anti-counterfeiting duty propaganda stations set up | stations | 37 | 11 |
| Optimising the layout of existing outlets - number of institutions upgraded and relocated | institutions | 56 | 29 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Bank outlets involved in anti-counterfeit currency publicity | outlets | 1766 | 11 | ||
| Bank ranking among banks in China | 21 | 7 | |||
| Bank ranking in 'Top 500 most valuable banking brands' (Brand Finance, UK) | 138 | 7 | |||
| E-channel transaction ratio | 87.67 | 90.12 | 92.89 | 39 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Amount of settlements between the Bank’s customers and their counterparties in countries along the Belt and Road | million RMB | 210 | 17 | ||
| Capital adequacy ratio | % | 13.52 | 5, 9 | ||
| Capital adequacy ratio (%) | % | 12.7 | 13.03 | 13.52 | 39 |
| Foreign exchange payment and receipt for Belt and Road settlements | million RMB | 580 | 17 | ||
| Private sector loans as percentage of Bank's total corporate loan balance in Chongqing | % | 40 | 19 | ||
| Private sector loans as percentage of city's total corporate loan balance in Chongqing | % | 17 | 19 | ||
| Private sector loans balance in Chongqing | billion RMB | 97.29 | 19 | ||
| Provision coverage (%) | % | 428.37 | 431.24 | 347.79 | 39 |
| Provision coverage ratio | % | 347.79 | 9 | ||
| Share of Richmond Sanitary Paper settlements transacted through the bank | more than 95% | 17 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Business offices involved in anti-counterfeit currency publicity | offices | 820 | 11 |
| Increase rate of green credit balance | % | 15.84 | 25 |
| Public campaigns on anti-money laundering | copies of publications and brochures distributed | 58195 | 11 |
| Sub-branch outlets participating in anti-counterfeiting currency publicity campaign | outlets | 13 | 11 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Branches and sub-branches involved in anti-money laundering training | branches and sub-branches | 199 | 11 |
| Exchange markets involved in anti-counterfeit currency publicity | markets | 492 | 11 |
| Orientation training on anti-money laundering | employees | 83 | 11 |
| Phases of training programs for anti-money laundering | phases | 3 | 11 |
| Special training on anti-money laundering | employees | 124 | 11 |
| Training programs for anti-money laundering | programs | 199 | 11 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Amount granted to benchmark chicken stock cooperatives by Changshou Sub-branch | million RMB | 6.7 | 21 | ||
| Bags for public campaigns distributed | bags | 6000 | 11 | ||
| Booths set up by outlets | booths | 802 | 11 | ||
| Centralized propaganda events during 'Promoting Financial Attainment and Become a Good Financial Netizen' campaign | events | 600 | 35 | ||
| Colleges and universities visited during 'Promoting Financial Attainment and Become a Good Financial Netizen' campaign | colleges and universities | 122 | 35 | ||
| Communities and construction sites involved in anti-counterfeit currency publicity | sites | 413 | 11 | ||
| Copies of publicity materials handed out during 'Promoting Financial Attainment and Become a Good Financial Netizen' campaign | copies | 400000 | 35 | ||
| Customers reached during 'Promoting Financial Attainment and Become a Good Financial Netizen' campaign | customers | 1000000 | 35 | ||
| Employees involved with an audience of over 210000 persons | employees | 7000 | 11 | ||
| Employees participating in volunteer activities | employees | 24000 | 5 | ||
| Entities involved in anti-counterfeit currency publicity stations | entities | 4710 | 11 | ||
| Financial knowledge promotion activities | activities | 5300 | 5 | ||
| Financial knowledge publicity campaigns | campaigns | 5000 | 35 | ||
| Financial knowledge publicity campaigns - 800000 audiences | audiences | 800000 | 35 | ||
| Financial knowledge publicity campaigns - 900000 copies of publicity materials | copies | 900000 | 35 | ||
| Financial knowledge publicity campaigns - more than 30000 employees | employees | 30000 | 35 | ||
| Financial knowledge publicity campaigns - over 400000 text messages | text messages | 400000 | 35 | ||
| Financial knowledge publicity campaigns - over 90000 WeChat Push clicks | WeChat Push clicks | 90000 | 35 | ||
| Full coverage of physical outlets - number of districts and counties in Chongqing | districts and counties | 38 | 29 | ||
| Full coverage of physical outlets - number of institutions | institutions | 1378 | 29 | ||
| Full coverage of physical outlets - number of outlets in Chongqing | outlets | 1461 | 29 | ||
| Increase in publicity on corporate social responsibility over 2017 | Increased | 13 | |||
| Loans balance of specialized institutions for small and micro businesses | billion RMB | 8.58 | 21 | ||
| New college students reached during 'Promoting Financial Attainment and Become a Good Financial Netizen' campaign | students | 20000 | 35 | ||
| Number of enterprises in strategic emerging industries supported | enterprises | 60 | 18 | ||
| Number of publicity and education activities for party culture and political integrity | 340 | 396 | 39 | ||
| Number of social responsibility awards received: Best Green Finance in 2017 | award | 1 | 13 | ||
| Number of social responsibility awards received: Best Social Responsibility Award in 2017 | award | 1 | 13 | ||
| Number of social responsibility awards received: Financial Institution with the Greatest Social Responsibility 2017 | award | 1 | 13 | ||
| Number of social responsibility awards received: Social Responsibility Targeted Poverty Alleviation Award 2017 | award | 1 | 13 | ||
| Number of social responsibility awards received: Special Social Responsibility Contribution Award 2017 | award | 1 | 13 | ||
| Number of social responsibility awards received: Special Social Responsibility Contribution Outlet Award in 2017 | award | 1 | 13 | ||
| Number of social responsibility reports participated in compilation for 2017 held by China Banking Association | report | 1 | 13 | ||
| Number of social responsibility reports participated in compilation for 2017 held by Chongqing Banking Association | report | 1 | 13 | ||
| Number of village banks | 12 | 7 | |||
| On-site public campaigns held by each bank outlet | campaign per outlet | 1 | 11 | ||
| Percentage increase in balance of loans to the medical and health industry | % | 21.35 | 23 | ||
| Percentage increase in balance of loans to the people's livelihood | % | 11.34 | 23 | ||
| Physical bank outlets involved in financial knowledge publicity | outlets | 123 | 35 | ||
| Proportion of loans of small and micro businesses to the total loans balance | % | 33.1 | 33.74 | 33.49 | 22 |
| Public welfare and charity projects - volunteer activities | activities | 24000 | 35 | ||
| Public welfare and charity projects - volunteer hours | hours | 37000 | 35 | ||
| Rongchang Sub-branch - inclusive financial activity sessions | sessions | 150 | 35 | ||
| Rongchang Sub-branch - people reached by inclusive financial activities | people | 100000 | 35 | ||
| Schools involved in anti-counterfeit currency publicity | schools | 270 | 11 | ||
| Second People's Hospital of Yunyang County - project expansion loan | million RMB | 86 | 23 | ||
| Service stations involved in anti-counterfeit currency publicity | stations | 374 | 11 | ||
| Special publicity activities on financial knowledge | activities | 315 | 35 | ||
| Stockholders’ equity (RMB, 100 million) | RMB, 100 million | 541.9 | 652.46 | 721.49 | 39 |
| Weeks set in PBOC's online publicity week campaign | weeks | 3 | 11 | ||
| Yongchuan Sub-branch - investment to support teaching system and equipment of high vocational college | million RMB | 1.6 | 23 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Average annual income increase per farm household supported by Changshou Sub-branch | RMB | 8500 | 21 | ||
| Credit facility granted to Chongqing Port Logistics Group Company Limited for working capital and funds to support second phase project | million RMB | 685 | 17 | ||
| Credit facility granted to State Investment Chongqing Orchard Port Company Limited for liquidity turnover | million RMB | 850 | 17 | ||
| Employees from sub-branch outlets participating in anti-counterfeiting currency publicity campaign | employees | 56 | 11 | ||
| Increase in balance of loans to the medical and health industry | billion RMB | 8.65 | 23 | ||
| Increase in balance of loans to the people's livelihood | billion RMB | 38.2 | 23 | ||
| Number of farm households supported by Changshou Sub-branch | 1020 | 21 | |||
| Number of people covered by medical insurance for urban and rural residents | million people | 12.8 | 23 | ||
| Public welfare and charity projects - total investment | million RMB | 15.93 | 35 | ||
| Targeted poverty alleviation policy fund | million RMB | 1953 | 5 | ||
| Total amount of loans and advances (RMB, 100 million) | RMB, 100 million | 3004.21 | 3383.47 | 3811.36 | 39 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| NOₓ Emissions | tons | 0.05 |
| SOₓ Emissions | tons | 0.002 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tons | 566.6 |
| Indirect Energy Emissions (Scope 2) | tons | 20966.2 |
| Total GHG Emissions | tons | 21532.8 |
| Total GHG Emissions Intensity (By Area) | tons/m² | 0.08 |
| Total GHG Emissions Intensity (By Employee) | tons/person | 4.7 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Total Hazardous Waste | tons | 21.15 |
| Total Hazardous Waste Intensity (By Area) | tons/m² | 0.00007 |
| Total Hazardous Waste Intensity (By Employee) | tons/person | 0.01 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Total Non-Hazardous Waste Intensity (By Area) | tons/m² | 0.001 |
| Total Non-Hazardous Waste Intensity (By Employee) | tons/person | 0.04 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| CO2 Emissions Reduction Compared to Last Year | tons per year |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Diesel Fuel Consumption | 3.76 | |
| Energy Consumption Intensity (By Area) | MWh/m² | |
| Energy Consumption Intensity (By Employee) | MWh/person | |
| Natural Gas Consumption | 209.36 | |
| Purchased Electricity | MWh | 20966.2 |
| Total Direct Energy Consumption | MWh | |
| Total Energy Consumption | MWh | |
| Total Indirect Energy Consumption | MWh | |
| Wind Energy | million kWh |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Water Consumption | tons |
| Water Consumption in Office | tons |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Energy Consumption Reduction Compared to Last Year | tons of standard coal |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit |
|---|---|
| Packaging Material Consumption (Paper) | tons |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Number of Female Employees | employees | 7748 | ||
| Number of Male Employees | employees | 7940 | ||
| Number of Total Employees | employees | 16245 | 15892 | 15688 |
| Percentage of Female Employees | % | 49.51 | 50.12 | 49.39 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Total Number of Customer Complaints | 4543 | 5065 | 4865 |
Description of quality assurance process and recall procedures.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Training Sessions on Quality and Safety | sessions | 28 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Anti-corruption Training Session | programs | 199 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | employees | 207 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Investment in Targeted Poverty Alleviation | million RMB | 1953 |
| Total Social Investment | million RMB | 15.93 |