2018 Environmental, Social and Governance Report

Year: 2018
Published: 2019-04-25
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 Report Pages
Direct GHG emissions (Scope 1) tonnes 753 806.8 66
Direct GHG emissions (Scope 1) - Natural gas tonnes 631.4 702.9 66
Direct GHG emissions (Scope 1) - Petrol tonnes 121.6 103.8 66
Energy Indirect GHG emissions (Scope 2) tonnes 3885 3412 66
Energy Indirect GHG emissions (Scope 2) - Electricity purchased tonnes 3885 3412 66
Total GHG emissions (Scopes 1 and 2) tonnes 4637 4218.8 66
Total GHG emissions per employee tonnes/employee 3.7 3.4 66

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 Report Pages
Non-hazardous emission intensity tonnes/employee 6.8×10⁻³ 9.6×10⁻³ 66
Total Non-hazardous waste emissions tonnes 8.5 12 66

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 Report Pages
Automatic services machines / 2235 2532 2074 6
Electricity purchased MWh 5522 4850 68
Gasoline consumption litre 5.8 4.9 68
Headquarter electricity use In 10000 kWh 597.1 552.2 485 6
Headquarter gas use In 10000 m³ 29.4 29.2 32.5 6
Natural gas consumption million m³ 29.2 32.5 68
Total Energy consumption MWh 9179.3 8792.2 68
Total energy consumption per employee MWh/employee 7.4 7.1 68

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 Report Pages
Headquarter water use In 10000 tons 7.15 5.8 6.5 6
Running water consumption 10 thousand tonnes 5.8 6.5 68
Running water consumption per employee tonnes/employee 46.7 46.6 68
Wastewater discharge 10 thousand tonnes 2 2.3 66

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2016 2017 2018 Report Pages
Number of Bank-wide video conference / 177 248 211 6
Ratio of female employees % 52.67 52.38 51.72 6
Return on average assets % 1.01 0.94 0.9 6
Total assets In RMB 100 million 7547.74 9081 10505.06 6
Total number of county outlets / 142 164 166 6
Total number of employees / 8957 9520 9515 6

The average training hours completed per employee by gender and employee category.

Indicator Unit 2016 2017 2018 Report Pages
Training expenses per employee Yuan 4062 4540 3896 6

Number of suppliers by geographical region.

Indicator Unit 2016 2017 2018 Report Pages
Balance of agro-related loans In RMB 100 million 466.6 636.6 760.9 6
Small and micro enterprise loans In RMB 100 million 1293.44 1468.1 1653.9 6

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2016 2017 2018 Report Pages
Total number of outlets / 392 417 424 6

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2016 2017 2018 Report Pages
Business net revenue In RMB 100 million 209.18 225.08 269.51 6
Number of corporate online banking customers In 10 thousand 11.58 14.76 19.47 6
Number of mobile banking customers In 10 thousand 131.3 221 319.57 6
Number of phone banking customers In 10 thousand 173.6 205 243.79 6
Satisfaction with complaints handling % 90.08 98.36 99.08 6

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2016 2017 2018 Report Pages
Number of personal online banking customers In 10 thousand 219.49 293.86 377.47 6

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2016 2017 2018 Report Pages
Capital adequacy ratio % 12.99 12.19 11.65 6
Provision coverage ratio of non-performing loan % 270.77 287.45 302.22 6

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2016 2017 2018 Report Pages
Shareholders' equity In RMB 100 million 531.83 592.12 702.77 6

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2016 2017 2018 Report Pages
Assistance funds to troubled employees In RMB 10 thousand 22.3 22 21 6

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018
Direct GHG Emissions (Scope 1) tonnes 753 806.8
GHG Emissions from Natural Gas tonnes 631.4 702.9
GHG Emissions from Purchased Electricity tonnes 3885 3412
Indirect Energy Emissions (Scope 2) tonnes 3885 3412
Mobile Combustion Emissions tonnes 121.6 103.8
Total GHG Emissions tonnes 4637 4218.8
Total GHG Emissions Intensity (By Employee) tonnes/employee 3.7 3.4

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018
Non-Hazardous Waste Disposed tonnes 8.5 12
Total Non-Hazardous Waste Intensity (By Employee) tonnes/employee 0.0068 0.0096

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018
Gasoline Consumption litre 5.8 4.9
Natural Gas Consumption million m³ 29.2 32.5
Purchased Electricity MWh 5522 4850
Total Energy Consumption MWh 9179.3 8792.2
Total Energy Consumption Intensity (By Employee) MWh/employee 7.4 7.1

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017 2018
Total Wastewater Discharge tonnes 20000 23000
Total Water Withdrawal tonnes 71500 58000 65000

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2016 2017 2018
Number of Total Employees / 8957 9520 9515
Percentage of Female Employees % 52.67 52.38 51.72

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2016 2017 2018
Satisfaction Rate of Customer Complaint Handling % 90.08 98.36 99.08

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2016 2017 2018
Total Social Investment RMB 10 thousand 22.3 22 21