2018 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2017 | 2018 | Report Pages |
---|---|---|---|---|
Direct GHG emissions (Scope 1) | tonnes | 753 | 806.8 | 66 |
Direct GHG emissions (Scope 1) - Natural gas | tonnes | 631.4 | 702.9 | 66 |
Direct GHG emissions (Scope 1) - Petrol | tonnes | 121.6 | 103.8 | 66 |
Energy Indirect GHG emissions (Scope 2) | tonnes | 3885 | 3412 | 66 |
Energy Indirect GHG emissions (Scope 2) - Electricity purchased | tonnes | 3885 | 3412 | 66 |
Total GHG emissions (Scopes 1 and 2) | tonnes | 4637 | 4218.8 | 66 |
Total GHG emissions per employee | tonnes/employee | 3.7 | 3.4 | 66 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2017 | 2018 | Report Pages |
---|---|---|---|---|
Non-hazardous emission intensity | tonnes/employee | 6.8×10⁻³ | 9.6×10⁻³ | 66 |
Total Non-hazardous waste emissions | tonnes | 8.5 | 12 | 66 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Automatic services machines | / | 2235 | 2532 | 2074 | 6 |
Electricity purchased | MWh | 5522 | 4850 | 68 | |
Gasoline consumption | litre | 5.8 | 4.9 | 68 | |
Headquarter electricity use | In 10000 kWh | 597.1 | 552.2 | 485 | 6 |
Headquarter gas use | In 10000 m³ | 29.4 | 29.2 | 32.5 | 6 |
Natural gas consumption | million m³ | 29.2 | 32.5 | 68 | |
Total Energy consumption | MWh | 9179.3 | 8792.2 | 68 | |
Total energy consumption per employee | MWh/employee | 7.4 | 7.1 | 68 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Headquarter water use | In 10000 tons | 7.15 | 5.8 | 6.5 | 6 |
Running water consumption | 10 thousand tonnes | 5.8 | 6.5 | 68 | |
Running water consumption per employee | tonnes/employee | 46.7 | 46.6 | 68 | |
Wastewater discharge | 10 thousand tonnes | 2 | 2.3 | 66 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Number of Bank-wide video conference | / | 177 | 248 | 211 | 6 |
Ratio of female employees | % | 52.67 | 52.38 | 51.72 | 6 |
Return on average assets | % | 1.01 | 0.94 | 0.9 | 6 |
Total assets | In RMB 100 million | 7547.74 | 9081 | 10505.06 | 6 |
Total number of county outlets | / | 142 | 164 | 166 | 6 |
Total number of employees | / | 8957 | 9520 | 9515 | 6 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Training expenses per employee | Yuan | 4062 | 4540 | 3896 | 6 |
Number of suppliers by geographical region.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Balance of agro-related loans | In RMB 100 million | 466.6 | 636.6 | 760.9 | 6 |
Small and micro enterprise loans | In RMB 100 million | 1293.44 | 1468.1 | 1653.9 | 6 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Total number of outlets | / | 392 | 417 | 424 | 6 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Business net revenue | In RMB 100 million | 209.18 | 225.08 | 269.51 | 6 |
Number of corporate online banking customers | In 10 thousand | 11.58 | 14.76 | 19.47 | 6 |
Number of mobile banking customers | In 10 thousand | 131.3 | 221 | 319.57 | 6 |
Number of phone banking customers | In 10 thousand | 173.6 | 205 | 243.79 | 6 |
Satisfaction with complaints handling | % | 90.08 | 98.36 | 99.08 | 6 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Number of personal online banking customers | In 10 thousand | 219.49 | 293.86 | 377.47 | 6 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Capital adequacy ratio | % | 12.99 | 12.19 | 11.65 | 6 |
Provision coverage ratio of non-performing loan | % | 270.77 | 287.45 | 302.22 | 6 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Shareholders' equity | In RMB 100 million | 531.83 | 592.12 | 702.77 | 6 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
---|---|---|---|---|---|
Assistance funds to troubled employees | In RMB 10 thousand | 22.3 | 22 | 21 | 6 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2017 | 2018 |
---|---|---|---|
Direct GHG Emissions (Scope 1) | tonnes | 753 | 806.8 |
GHG Emissions from Natural Gas | tonnes | 631.4 | 702.9 |
GHG Emissions from Purchased Electricity | tonnes | 3885 | 3412 |
Indirect Energy Emissions (Scope 2) | tonnes | 3885 | 3412 |
Mobile Combustion Emissions | tonnes | 121.6 | 103.8 |
Total GHG Emissions | tonnes | 4637 | 4218.8 |
Total GHG Emissions Intensity (By Employee) | tonnes/employee | 3.7 | 3.4 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2017 | 2018 |
---|---|---|---|
Non-Hazardous Waste Disposed | tonnes | 8.5 | 12 |
Total Non-Hazardous Waste Intensity (By Employee) | tonnes/employee | 0.0068 | 0.0096 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2017 | 2018 |
---|---|---|---|
Gasoline Consumption | litre | 5.8 | 4.9 |
Natural Gas Consumption | million m³ | 29.2 | 32.5 |
Purchased Electricity | MWh | 5522 | 4850 |
Total Energy Consumption | MWh | 9179.3 | 8792.2 |
Total Energy Consumption Intensity (By Employee) | MWh/employee | 7.4 | 7.1 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2016 | 2017 | 2018 |
---|---|---|---|---|
Total Wastewater Discharge | tonnes | 20000 | 23000 | |
Total Water Withdrawal | tonnes | 71500 | 58000 | 65000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2016 | 2017 | 2018 |
---|---|---|---|---|
Number of Total Employees | / | 8957 | 9520 | 9515 |
Percentage of Female Employees | % | 52.67 | 52.38 | 51.72 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2016 | 2017 | 2018 |
---|---|---|---|---|
Satisfaction Rate of Customer Complaint Handling | % | 90.08 | 98.36 | 99.08 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2016 | 2017 | 2018 |
---|---|---|---|---|
Total Social Investment | RMB 10 thousand | 22.3 | 22 | 21 |