2018 Corporate Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Carbon dioxide emissions | Ton | 18714200 | 19508790 | 20811318.5 | 46 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Quantity of hazardous (dangerous) waste | Ton | 30.5 | 33.6 | 36.5 | 46 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Quantity of non-hazardous (general) waste | Ton | 5.3 | 5.02 | 5 | 46 |
| Sewage discharge | Ton | 4730 | 4342 | 4608 | 46 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Aviation fuel consumption | Kiloton | 5431.1 | 6476.7 | 6967.2 | 45 |
| Consumption of other petroleum products | Ton | 308.4 | 276.9 | 344 | 45 |
| Diesel consumption | Kiloton | 13051 | 15920 | 19983 | 45 |
| Electricity consumption | 1000 kWh | 162547.5 | 143818 | 174494.5 | 45 |
| Energy consumption per total ton-kilometres of revenue | Ton of standard coal per RMB 10000 of revenue | 0.615 | 0.61 | 0.601 | 46 |
| Fuel consumption per ton-kilometres | Ton/10000 ton-kilometres | 3.01 | 3.027 | 3.245 | 46 |
| Gasoline consumption | Kiloton | 2618 | 2366.4 | 2386.4 | 45 |
| LPG consumption | 1000 m³ | 141.5 | 87.1 | 69.7 | 45 |
| Natural gas consumption | 1000 m³ | 2769.1 | 4773.2 | 4950 | 45 |
| Transport volume | Billion ton kilometers | 19.7 | 18.86 | 20.38 | 45 |
| Utilization rate of aircrafts | Hour | 9.8 | 9.6 | 9.09 | 45 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Water consumption | Kiloton | 5256.2 | 4740.9 | 5142.8 | 45 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Average age of aircrafts | Year | 5.9 | 5.65 | 5.99 | 45 |
| Collective contract signing rate | % | 100 | 100 | 100 | 46 |
| Coverage of enterprise annuity | % | 8.4 | 46 | ||
| Coverage of social insurance | % | 97.2 | 46 | ||
| Educational background - Bachelor degree or higher | % | 38.2 | 38.5 | 41.7 | 46 |
| Educational background - Master degree or higher | % | 2.9 | 2.9 | 3 | 46 |
| Educational background - other college or lower | % | 58.9 | 58.6 | 55.3 | 46 |
| Number of employees | 75333 | 75277 | 77055 | 46 | |
| Number of new employees | 5305 | 5665 | 5635 | 46 | |
| Operating revenue | RMB billion | 98.56 | 101.721 | 114.907 | 45 |
| Percentage of female employees | % | 37.1 | 38.9 | 39.3 | 46 |
| Percentage of participation in the Trade Union | % | 96.5 | 97.35 | 94.93 | 46 |
| Total assets | RMB billion | 210.651 | 227.464 | 236.785 | 45 |
| Total remuneration for employees | RMB billion | 18.145 | 20.32 | 22.134 | 46 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate - Flight crew and security | % | 0.62 | 0.67 | 0.75 | 46 |
| Employee turnover rate - Others | % | 0.41 | 0.28 | 0.17 | 46 |
| Employee turnover rate - Professional technicians | % | 0.86 | 0.92 | 0.97 | 46 |
| Employee turnover rate - Salesmen | % | 0.49 | 0.47 | 0.37 | 46 |
| Passenger turnover | Million person time | 101.41 | 110.81 | 121.2 | 45 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Incident rate per ten thousand hours | 0.072 | 0.052 | 0.018 | 45 | |
| Work injuries | 70 | 49 | 104 | 46 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Proportion of employees who underwent health examinations | % | 78.5 | 78.4 | 72.1 | 46 |
| Safe flight hours | Million hours | 1566 | 2111 | 2111 | 45 |
| Severe maintenance errors | 2 | 2 | 2 | 45 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Investment in smart technology | RMB million | 23469 | 44429 | 45 | |
| Number of participants in EAP consultation | Person time | 1300 | 40 | 107 | 46 |
| Number of training participants | Person time | 345363 | 517577 | 46 | |
| Proportion of employees accepting performance appraisal and career development appraisal | % | 97.2 | 46 | ||
| Proportion of employees accepting performance appraisal and career development appraisal - Female | % | 96.2 | 46 | ||
| Proportion of employees accepting performance appraisal and career development appraisal - General staff | % | 96.8 | 46 | ||
| Proportion of employees accepting performance appraisal and career development appraisal - Male | % | 98.8 | 46 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Total investment in trainings | RMB Million | 287.277 | 46 | ||
| Training hours on simulators | Hour | 120255 | 137384 | 148700 | 45 |
| Training hours per capita | Hour | 19 | 46 | ||
| Training hours per capita - Female | Hour | 20 | 23.7 | 46 | |
| Training hours per capita - Male | Hour | 18.9 | 22 | 46 |
Number of suppliers by geographical region.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Number of destination countr/regions | 177 | 177 | 175 | 45 | |
| Number of destinations | 1062 | 1074 | 1150 | 45 | |
| Number of suppliers | 1459 | 1790 | 45 | ||
| Number of suppliers (Domestic) | 2996 | 3460 | 4407 | 45 | |
| Number of suppliers (Overseas) | 32817 | 32622 | 45 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Complaints about passenger privacy | 367 | 308 (271 cases of missing, 37 cases of unauthorized bonus point loss) | 45 | ||
| Complaints from passengers | 3617 | 45 | |||
| Complaints handling rate | % | 100 | 100 | 100 | 45 |
| Copies of passenger satisfaction questionnaires | 420000 | 426000 | 426000 | 45 | |
| Coverage of self check-in machines in domestic terminals | % | 90 | 85.7 | 88.1 | 45 |
| Flight punctuality rate | % | 74.82 | 71.99 | 80.55 | 45 |
| Luggage mishandling rate | Millesimal | 2.619 | 1.654 | 1.722 | 45 |
| Number of frequent flyers | Million | 29 | 33.3 | 39.6 | 45 |
| Number of passenger commendation letters | 12419 | 16230 | 13931 | 45 | |
| Number of special passengers | Person time | 207782 | 251069 | 127420 (Hongqiao International Airport and Pudong International Airport) | 45 |
| Passenger satisfaction | Point | 89.7 | 91.4 | 89.35 | 45 |
| Self check-in rate for domestic flights | % | 62.3 | 71.2 | 78.6 | 45 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Number of code-sharing routes | 1047 | 1022 | 797 | 45 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Total tax payment | RMB billion | 11.013 | 9.473 | 8.451 | 45 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Control compliance rate | % | 100 | 100 | 100 | 45 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Investment in fixed-point poverty alleviation | RMB million | 10336 | 12391 | 16209 | 46 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Financial support for disadvantaged employees | RMB million | 3 | 3.4 | 6 | 46 |
| Number of employees who participated in public welfare volunteering activities | Person time | 48440 | 58909 | 24317 | 46 |
| Number of people benefited from public welfare activities | Person time | 90996 | 66763 | 63917 | 46 |
| Number of registered volunteers | 4684 | 5000 | 5200 | 46 | |
| Number of routes | 908 | 1219 | 1386 | 45 | |
| Public welfare service time | 10000 hours | 14.53 | 17.07 | 14.88 | 46 |
| Special flights | Aircraft / time | 204 | 46 | ||
| Taxes and fees | RMB billion | 3.448 | 3.448 | 4.617 | 45 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Total GHG Emissions | Ton | 18714200 | 19508790 | 20811318.5 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Total Hazardous Waste | Ton | 30.5 | 33.6 | 36.5 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | Ton | 5.3 | 5.02 | 5 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Diesel Fuel Consumption | Kiloton | 13051 | 15920 | 19983 |
| Energy Consumption Intensity (By Revenue) | Ton of standard coal per RMB 10000 of revenue | 0.615 | 0.61 | 0.601 |
| Gasoline Consumption | Kiloton | 2618 | 2366.4 | 2386.4 |
| LPG Consumption | 1000 m³ | 141.5 | 87.1 | 69.7 |
| Natural Gas Consumption | 1000 m³ | 2769.1 | 4773.2 | 4950 |
| Purchased Electricity | 1000 kWh | 162547.5 | 143818 | 174494.5 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Total Wastewater Discharge | Ton | 4730 | 4342 | 4608 |
| Water Consumption | Kiloton | 5256.2 | 4740.9 | 5142.8 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Number of New Employees | 5305 | 5665 | 5635 | |
| Number of Total Employees | 75333 | 75277 | 77055 | |
| Percentage of Bachelor's Degree Employees | % | 38.2 | 38.5 | 41.7 |
| Percentage of Below Junior College Employees | % | 58.9 | 58.6 | 55.3 |
| Percentage of Female Employees | % | 37.1 | 38.9 | 39.3 |
| Percentage of Master's Degree Employees | % | 2.9 | 2.9 | 3 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Turnover Rate of Total Employees | % | 2.38 | 2.34 | 2.26 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Health Check Coverage for Employees | % | 78.5 | 78.4 | 72.1 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Percentage of Trained General Employees | % | 96.8 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hour | 20 | 23.7 | |
| Average Training Hours (Male) | Hour | 18.9 | 22 | |
| Average Training Hours per Employee | Hour | 19 | ||
| Total Training Hours | Hour | 120255 | 137384 | 148700 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Number of Local Suppliers | 2996 | 3460 | 4407 | |
| Number of Suppliers in Overseas | 32817 | 32622 | ||
| Number of Total Suppliers | 1459 | 1790 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | 3617 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % | 100 | 100 | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Number of Participations in Volunteer Activities | Person time | 48440 | 58909 | 24317 |
| Number of Registered Volunteers | 4684 | 5000 | 5200 | |
| Total Volunteer Service Hours | hours | 145300 | 170700 | 148800 |