2018 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| SO2 emissions (tonnes) | tonnes | 95.22 | 23.59 | 95.93 | 48 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| CO2 emissions (million tonnes) | million tonnes | 14.38 | 15.98 | 16.17 | 48 |
| Carbon emission intensity (tCO2e/RMB10000) | tCO2e/RMB10000 | 0.203 | 0.216 | 0.219 | 48 |
| Carbon emissions from business travels (10000 tonnes) | 10000 tonnes | 9.25 | 29.44 | 7.1 | 48 |
| Carbon emissions from commute (10000 tonnes) | 10000 tonnes | 59.87 | 37.79 | 39.45 | 48 |
| Direct GHG emissions (Scope 1) (million tonnes) | million tonnes | 0.35 | 0.33 | 0.31 | 48 |
| Equivalent GHG emission reduction (10000 tonnes) in the year | 10000 tonnes | 26.4 | 148.5 | 170.6 | 48 |
| Indirect GHG emissions (Scope 2) (million tonnes) | million tonnes | 14.03 | 15.65 | 15.86 | 48 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Devices recycled by certified third parties (RMB10000) | RMB10000 | 140 | 122 | 297 | 48 |
| Devices recycled by certified third parties (tonnes) | tonnes | 184 | 137 | 958 | 48 |
| Hazardous waste (tonnes) | tonnes | 22742 | 35035 | 10165 | 48 |
| Hazardous waste emission intensity (kg/RMB10000) | kg/RMB10000 | 0.14 | 48 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Communication equipment recycled by certified third parties (RMB10000) | RMB10000 | 1513 | 3727 | 6886 | 48 |
| Communication equipment recycled by certified third parties (tonnes) | tonnes | 3366 | 6869 | 10743 | 48 |
| Electronic equipment recycled by certified third parties (RMB10000) | RMB10000 | 612 | 798 | 1336 | 48 |
| Electronic equipment recycled by certified third parties (tonnes) | tonnes | 1234 | 1895 | 2941 | 48 |
| Electronic items recycled via Green Box volunteer initiative | items | 39909 | 46 | ||
| Network waste recycled by certified third parties (RMB10000) | RMB10000 | 10574 | 21155 | 22898 | 48 |
| Network waste recycled by certified third parties (tonnes) | tonnes | 21046 | 32531 | 35559 | 48 |
| Non-hazardous waste (tonnes) | tonnes | 29594 | 48 | ||
| Non-hazardous waste emission intensity (kg/RMB10000) | kg/RMB10000 | 0.4 | 48 | ||
| Other waste (second category) recycled by certified third parties (RMB10000) | RMB10000 | 100 | 94 | 381 | 48 |
| Other waste (second category) recycled by certified third parties (tonnes) | tonnes | 278 | 472 | 1161 | 48 |
| Other waste recycled by certified third parties (RMB10000) | RMB10000 | 733 | 995 | 1225 | 48 |
| Other waste recycled by certified third parties (tonnes) | tonnes | 2595 | 3307 | 3155 | 48 |
| Total waste recycled by certified third parties (RMB10000) | RMB10000 | 11426 | 22269 | 24912 | 48 |
| Total waste recycled by certified third parties (tonnes) | tonnes | 22742 | 35035 | 39579 | 48 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Zero-emissions new energy vehicles put into use for transportation | vehicles | 14 | 46 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Acid batteries recycled by certified third parties (RMB10000) | RMB10000 | 7942 | 13220 | 13103 | 48 |
| Acid batteries recycled by certified third parties (tonnes) | tonnes | 13997 | 20219 | 19458 | 48 |
| Cables recycled by certified third parties (RMB10000) | RMB10000 | 386 | 3313 | 1684 | 48 |
| Cables recycled by certified third parties (tonnes) | tonnes | 1088 | 2136 | 2203 | 48 |
| Office waste recycled by certified third parties (RMB10000) | RMB10000 | 712 | 892 | 1717 | 48 |
| Office waste recycled by certified third parties (tonnes) | tonnes | 1512 | 2367 | 4102 | 48 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Coal consumption | 10000 tonnes | 0.5 | 0.1 | 0.2 | 47 |
| Coal gas consumption | million m³ | 0.2 | 0.1 | 0.05 | 47 |
| LPG consumption | 100 tonnes | 3.7 | 3.1 | 2.7 | 47 |
| Natural gas consumption | million m³ | 9.1 | 7.9 | 11.2 | 47 |
| Purchased heating costs | RMB million | 150.4 | 160.9 | 123.4 | 47 |
| Reduction in overall energy consumption per unit of information flow (%) | % | 36 | 40 | 57 | 48 |
| Total diesel fuel consumption | million liters | 17.6 | 19.4 | 14.8 | 47 |
| Total electricity consumption | 100 GWhs | 197.1 | 223.3 | 244.7 | 47 |
| Total gasoline consumption | million liters | 126.9 | 121.5 | 112.4 | 47 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Average amount of water consumption per employee (tonnes) | tonnes | 90 | 91 | 76 | 48 |
| Total amount of water consumption (million tonnes) | million tonnes | 41.25 | 42.24 | 35.12 | 48 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Equivalent cost savings (RMB100 million) in the year | RMB100 million | 5.2 | 28.9 | 37.7 | 48 |
| Total electricity savings (100 GWh) in the year | 100 GWh | 3.8 | 21.4 | 26.6 | 48 |
| Warehouse electricity use reduction | % | 50 | 46 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Green packaging equivalent to wood saved | m³ | 168000 | 46 | ||
| Green packaging usage ratio of newly added main equipment | % | 67 | 46 | ||
| Total amount of resources used for producing terminal devices (tonnes) | tonnes | 3171 | 8847 | 9394 | 48 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Investment in Green Action Plan (RMB100 million) | RMB100 million | 1.9 | 1.4 | 1.9 | 48 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Number of Board Meetings in the year | 4 | 4 | 4 | 43 | |
| Number of female employees newly hired | 9040 | 14194 | 8397 | 54 | |
| Number of jobs created (10000) | 10000 | 268 | 260 | 288 | 54 |
| Number of male employees newly hired | 7802 | 12817 | 11862 | 54 | |
| Operating revenue (RMB100 million) | RMB100 million | 7084 | 7405 | 7368 | 43 |
| Percentage of contracted employees who are labor union members (%) | % | 100 | 100 | 100 | 54 |
| Percentage of dispatched employees who are labor union members (%) | % | 98 | 98 | 98 | 54 |
| Percentage of employees between 30 and 50 years of age (%) | % | 61.25 | 65.95 | 71.13 | 54 |
| Percentage of employees over 50 years of age (%) | % | 3.6 | 4.43 | 4.52 | 54 |
| Percentage of employees under 30 years of age (%) | % | 35.15 | 29.62 | 24.35 | 54 |
| Percentage of ethnic minority employees (%) | % | 7.16 | 6.83 | 7.03 | 54 |
| Percentage of female employees (%) | % | 55.54 | 55.11 | 53.17 | 54 |
| Percentage of female employees at senior management level (%) | % | 18 | 13.18 | 16.45 | 54 |
| Percentage of local employees at management level in Hong Kong Company (%) | % | 70.7 | 75 | 71.2 | 54 |
| Percentage of local employees in Hong Kong Company (%) | % | 91.9 | 89.4 | 89.5 | 54 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Female employee turnover (%) | % | 2.05 | 54 | ||
| Male employee turnover (%) | % | 1.92 | 54 | ||
| Number of female employees dismissed | 347 | 589 | 888 | 54 | |
| Number of male employees dismissed | 289 | 336 | 429 | 54 | |
| Number of resigned female employees | 5950 | 8242 | 9411 | 54 | |
| Number of resigned male employees | 4454 | 6589 | 8806 | 54 | |
| Percentage of employees resigned and dismissed among employees between 30 and 50 years of age (%) | % | 0.95 | 1.59 | 2.56 | 54 |
| Percentage of employees resigned and dismissed among employees over 50 years of age (%) | % | 0.02 | 0.21 | 0.15 | 54 |
| Percentage of employees resigned and dismissed among employees under 30 years of age (%) | % | 1.94 | 2.24 | 1.55 | 54 |
| Total number of employees dismissed in the year | 636 | 925 | 1317 | 54 | |
| Total number of employees newly hired in the year | 16842 | 27011 | 20259 | 54 | |
| Total number of employees resigned in the year | 10404 | 14831 | 18217 | 54 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Accident fatality rate per 1000 employees (%) | % | 0.0065 | 0.004 | 0.004 | 54 |
| Number of fatalities caused by production safety incidents | - | - | 2 | 54 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Number of safety emergency drills | 1214 | 1250 | 1225 | 54 | |
| Participation rate in safety emergency drills (%) | % | 86 | 86 | 86 | 54 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Number of Online University users (10000 persons) | 10000 persons | 39.5 | 40.5 | 41.6 | 54 |
| Number of Online University users via mobile phone (10000 persons) | 10000 persons | 27.8 | 29.1 | 34.5 | 54 |
| Number of cross-provincial videoconferences at headquarters | 800 | 882 | 970 | 48 | |
| Number of middle-level management trained (person-times) | person-times | 15546 | 28669 | 18744 | 54 |
| Number of senior management trained (person-times) | person-times | 867 | 986 | 1047 | 54 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Average Online University study time per employee (hours) | hours | 38.2 | 50 | 53.6 | 54 |
| Average training time per employee (hours) | hours | 64.4 | 88.5 | 100.8 | 54 |
| Average training time per general employee (hours) | hours | 64.2 | 80.8 | 100.8 | 54 |
| Average training time per middle-level management (hours) | hours | 79.8 | 88.1 | 109.5 | 54 |
| Average training time per senior management (hours) | hours | 99.8 | 106.9 | 106 | 54 |
| Number of general employees trained (10000 person-times) | 10000 person-times | 153.2 | 181 | 180.1 | 54 |
| Total number of employees trained (10000 person-times) | 10000 person-times | 154.9 | 183.9 | 182.1 | 54 |
| Training expense per employee (RMB) | RMB | 1646 | 1717 | 1892 | 54 |
Number of suppliers by geographical region.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Number of first-level suppliers | 553 | 571 | 480 | 43 | |
| Number of second-level suppliers | 7148 | 7468 | 6736 | 43 | |
| Number of suppliers | 7243 | 8039 | 7216 | 43 | |
| Percentage of first-level local suppliers (%) | % | 100 | 100 | 100 | 43 |
| Percentage of second-level local suppliers (%) | % | 44.29 | 55.69 | 80.35 | 43 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Number of assessments on first-level suppliers | 2393 | 2417 | 2194 | 43 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Online sales volume (RMB100 million) | RMB100 million | 3934 | 4648 | 4785 | 48 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Number of newly registered patents (pieces) | pieces | 684 | 753 | 1040 | 43 |
| Number of patent applications (pieces) | pieces | 1684 | 2006 | 2222 | 43 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Number of corruption cases disciplined in the year | 232 | 275 | 321 | 43 | |
| Number of employees dismissed and disciplined for corruption in the year | 302 | 414 | 433 | 43 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Number of anti-corruption education activities in the year | 3951 | 3580 | 3717 | 43 | |
| Participation of anti-corruption education and training (person-times) | person-times | 696106 | 722720 | 759810 | 43 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Taxation (RMB100 million) | RMB100 million | 356 | 337 | 359 | 43 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| SOâ‚“ Emissions | tonnes | 95.22 | 23.59 | 95.93 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | million tonnes | 0.35 | 0.33 | 0.31 |
| Indirect Energy Emissions (Scope 2) | million tonnes | 14.03 | 15.65 | 15.86 |
| Scope 3 GHG Emissions (Business Travel) | 10000 tonnes | 9.25 | 29.44 | 7.1 |
| Scope 3 GHG Emissions (Employee Commuting) | 10000 tonnes | 59.87 | 37.79 | 39.45 |
| Total GHG Emissions | million tonnes | 14.38 | 15.98 | 16.17 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/RMB10000 | 0.203 | 0.216 | 0.219 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Total Hazardous Waste | tonnes | 22742 | 35035 | 10165 |
| Total Hazardous Waste Intensity (By Revenue) | kg/RMB10000 | 0.14 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Non-Hazardous Waste Recycled | tonnes | 22742 | 35035 | 39579 |
| Total Non-Hazardous Waste Intensity (By Revenue) | kg/RMB10000 | 0.4 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Diesel Fuel Consumption | million liters | 17.6 | 19.4 | 14.8 |
| Gasoline Consumption | million liters | 126.9 | 121.5 | 112.4 |
| LPG Consumption | 100 tonnes | 3.7 | 3.1 | 2.7 |
| Natural Gas Consumption | million m³ | 9.1 | 7.9 | 11.2 |
| Total Electricity Consumption | 100 GWhs | 197.1 | 223.3 | 244.7 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Water Consumption | million tonnes | 41.25 | 42.24 | 35.12 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Electricity Usage Reduction Percentage Compared to Last Year | % | 50 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Packaging Material Savings | m³ | 168000 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB100 million | 1.9 | 1.4 | 1.9 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Number of New Employees | 16842 | 27011 | 20259 | |
| Number of New Employees (Female) | 9040 | 14194 | 8397 | |
| Number of New Employees (Male) | 7802 | 12817 | 11862 | |
| Percentage of Employees Aged 30-50 | % | 61.25 | 65.95 | 71.13 |
| Percentage of Employees Aged Above 50 | % | 3.6 | 4.43 | 4.52 |
| Percentage of Employees Aged Below 30 | % | 35.15 | 29.62 | 24.35 |
| Percentage of Female Employees | % | 55.54 | 55.11 | 53.17 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 0.95 | 1.59 | 2.56 |
| Turnover Rate of Employees Aged Above 50 | % | 0.02 | 0.21 | 0.15 |
| Turnover Rate of Employees Aged Below 30 | % | 1.94 | 2.24 | 1.55 |
| Turnover Rate of Female Employees | % | 2.05 | ||
| Turnover Rate of Male Employees | % | 1.92 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Number of Work-related Fatalities | 2 | |||
| Work-related Fatalities Rate | % | 0.0065 | 0.004 | 0.004 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Number of Production Safety Emergency Drills | 1214 | 1250 | 1225 | |
| Percentage of Employees Covered by Safety Drills | % | 86 | 86 | 86 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Percentage of Trained Middle Management | person-times | 15546 | 28669 | 18744 |
| Percentage of Trained Senior Management | person-times | 867 | 986 | 1047 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Average Training Hours (General Employees) | hours | 64.2 | 80.8 | 100.8 |
| Average Training Hours (Middle Management) | hours | 79.8 | 88.1 | 109.5 |
| Average Training Hours (Senior Management) | hours | 99.8 | 106.9 | 106 |
| Average Training Hours per Employee | hours | 64.4 | 88.5 | 100.8 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Number of Total Suppliers | 7243 | 8039 | 7216 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Number of Patents Applied | pieces | 1684 | 2006 | 2222 |
| Number of Patents Granted | pieces | 684 | 753 | 1040 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Number of Confirmed Incidents of Corruption | 232 | 275 | 321 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Number of Anti-corruption Training Session | 3951 | 3580 | 3717 | |
| Number of Attendance for Anti-corruption Training | person-times | 696106 | 722720 | 759810 |