2018 Corporate Social Responsibility Report of China Southern Airlines
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| E190 passenger aircraft | aircraft | 26 | 6 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Annual carbon dioxide emissions per 10000 kilometers | tons | 8.97 | 8.85 | 4 | |
| Carbon dioxide emission | 10000 tons | 2302.83 | 2527.94 | 2690.13 | 29 |
| Carbon dioxide emission per ton-kilometer | tons/10000 ton-kilometers | 9.45 | 9.16 | 8.88 | 29 |
| Equivalent carbon dioxide emission from coal | 10000 tons | 0.44 | 29 | ||
| Equivalent carbon dioxide emission from diesel | 10000 tons | 3.2 | 29 | ||
| Equivalent carbon dioxide emission from electricity | 10000 tons | 16.46 | 29 | ||
| Equivalent carbon dioxide emission from fuel | 10000 tons | 2690.13 | 29 | ||
| Equivalent carbon dioxide emission from gasoline | 10000 tons | 1.52 | 29 | ||
| Equivalent carbon dioxide emission from liquefied gas | 10000 tons | 0.08 | 29 | ||
| Equivalent carbon dioxide emission from natural gas | 10000 tons | 6.96 | 29 | ||
| Equivalent carbon dioxide emission from other sources | 10000 tons | 2718.79 | 29 | ||
| Total carbon dioxide emission | million tons | 26.9013 | 8 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Industrial wastewater treated | tons | 77494 | 31 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Charter flights accomplished | 53 | 8 | |||
| Coal consumption | tons | 2100 | 29 | ||
| Diesel consumption | tons | 10199.24 | 29 | ||
| Electricity consumption | 10000 kWh | 27425.9 | 29 | ||
| Freight and mail volume | million tons | 1.7323 | 8 | ||
| Fuel consumption | 10000 tons | 731.06 | 794.01 | 854.01 | 29 |
| Fuel consumption per kilometer | tons/10000 ton-kilometers | 2.82 | 8 | ||
| Fuel consumption per ton-kilometer | tons/10000 ton-kilometers | 3 | 2.91 | 2.82 | 29 |
| Gasoline consumption | tons | 5012.95 | 29 | ||
| Liquefied gas consumption | tons | 258.52 | 29 | ||
| Natural gas consumption | 10000 m3 | 3215.06 | 29 | ||
| Number of aircraft in fleet | more than 840 | 4 | |||
| Other energy consumption | tons | 1266.29 | 29 | ||
| Routes of passenger and cargo aircraft | routes | 1341 | 6 | ||
| Total transportation mileage | billion km | 30.334 | 8 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | 10000 tons, million tons | 604.56 | 768.44 | 7.6475 | 8, 31 |
| Wastewater produced during production of airline foods | tons | 216000 | 31 | ||
| Water intensity per unit output | m3/10000 yuan | 0.5325 | 31 | ||
| Year-on-year decrease of water intensity per unit output | % | 11.66 | 31 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Treatment rate of waste water | % | 100 | 31 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of employees participating in ‘Blue Sky Protection’ initiative | employees | 8500 | 4 |
| Number of trees planted in Baiyun Police Detachment’s ‘Blue Sky Protection’ initiative | trees | 10000 | 4 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Appointed and stationed officials | 63 | 8 | |
| Average age of aircrafts | years | 6.5 | 8 |
| Domestic and regional areas | areas | 157 | 6 |
| Employee participation rate | 100 | 21 | |
| Employees by age: 30 years old or below | people | 49304 | 44 |
| Employees by age: 31-40 years old | people | 29127 | 44 |
| Employees by age: 41-50 years old | people | 17789 | 44 |
| Employees by age: 51 years old or above | people | 4611 | 44 |
| Employees by region: By region | people | 25008 | 44 |
| Employees by region: China (except Guangzhou) | people | 73789 | 44 |
| Employees by region: Overseas | people | 2034 | 44 |
| Employees by type of duty: Air marshal | people | 2595 | 44 |
| Employees by type of duty: Cabin crew (including part-time security personnel) | people | 21297 | 44 |
| Employees by type of duty: Finance | people | 2376 | 44 |
| Employees by type of duty: Freight transportation | people | 6370 | 44 |
| Employees by type of duty: Ground services | people | 10963 | 44 |
| Employees by type of duty: IT | people | 1855 | 44 |
| Employees by type of duty: Maintenance and engineering | people | 16589 | 44 |
| Employees by type of duty: Operational control | people | 2546 | 44 |
| Employees by type of duty: Others | people | 17434 | 44 |
| Employees by type of duty: Passenger transportation | people | 9108 | 44 |
| Employees by type of duty: Pilot | people | 9698 | 44 |
| New employees recruited | people | 4476 | 44 |
| New non-Chinese employees recruited | people | 77 | 44 |
| Number of colleagues receiving financial assistance from the Mutual Fund for Critical Illness | colleagues | 237 | 48 |
| Number of female employees | people | 41286 | 44 |
| Number of female employees granted financial assistance under the Mutual Fund for Critical Illness | employees | 78 | 48 |
| Number of male employees | people | 59545 | 44 |
| Operating revenue | billion yuan | 143.623 | 8 |
| Passengers transported | million | 140 | 8 |
| Total assets | billion yuan | 1431.82 | 4 |
| Total fleet size | aircraft | 840 | 6 |
| Total number of employees | people | 100831 | 8, 44 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Employee turnover rate | % | 3.79 | 44 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2014 | 2015 | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| China Southern Airlines man-made cause accident rate per ten thousand flight-hours | 0.0121 | 0.0339 | 0.0054 | 0.0101 | 0.0047 | 27 | |
| Civil aviation in China man-made cause accident rate per ten thousand flight-hours | 0.0301 | 0.0376 | 0.039 | 0.0274 | 0.0321 | 27 | |
| Incident rate per 10 thousand flight hours | 0.0047 | 8 | |||||
| Incident rate per ten thousand flight-hours | 0.0047 | 27 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Accumulated safe flight hours per ten thousand hours (including Xiamen Airlines) | 2343.5 | 27 | |
| Aviation safety duration | consecutive months | 295 | 8 |
| Aviation safety for consecutive months | months | 295 | 27 |
| Flight safety duration | consecutive months | 230 | 8 |
| Flight safety for consecutive months | months | 230 | 27 |
| Number of crisis incidents served by EAP | incidents | 10 | 48 |
| Number of employees served by EAP | employees | 10900 | 48 |
| Number of psychological counseling activities in various forms held | activities | 275 | 48 |
| Person-time hygiene training for catering staff | 1993 | 26 | |
| Physical examinations organized for China Southern Airlines aircrew | 29856 | 27 | |
| Safe flight hours (including Xiamen Airlines) | million hours | 2.773 | 8 |
| Safe flight hours per ten thousand hours (including Xiamen Airlines) | 277.3 | 27 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Amount of staff quality improvement project funding for employees applying for further education | RMB thousands | 8.5 | 48 |
| Amount of staff quality improvement project funding for employees of less-advantaged positions | RMB thousands | 1.2 | 48 |
| Employee training (excluding that for Xiamen Airlines and China Air Service Ltd.) | person-time | 434000 | 8 |
| Examinations for ground service staff | 46521 | 27 | |
| Number of 'Five Smalls' innovation projects | 2935 | 21 | |
| Number of EAP (Employee Assistance Program) training courses and retraining courses organized | courses | 12 | 48 |
| Number of Party members participated in study and training sessions | Party members | 60000 | 12 |
| Number of study meetings, on-demand training seminars and thematic Party lectures organized | meetings | 7000 | 12 |
| Vocational skill training funding for poverty relief by transfer employment | RMB 10000 | 1110 | 17 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Destinations in Africa | destinations | 1 | 6 |
| Destinations in Asia | destinations | 52 | 6 |
| Destinations in Australia | destinations | 8 | 6 |
| Destinations in Europe | destinations | 8 | 6 |
| Destinations in North America | destinations | 6 | 6 |
| Number of departure airports with electronic freight orders | airports | 137 | 33 |
| Total number of suppliers | 7250 | 8 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Inspected contracted catering service providers | 987 | 26 | |
| On-time rate of flights | % | 80.96 | 8 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Complaint rate | per million | 24.65 | 8 |
| Flights provided with LAN services | flights | 43000 | 35 |
| Flights put in every week along the 'Belt and Road' | flights per week | 783 | 51 |
| Number of widely promoted and reported 'Five Smalls' Innovation achievements | 1520 | 21 | |
| Passenger complaint rate | per million kilopassenger kilometers | 24.65 | 4 |
| Proportion of electronic freight orders | % | 81 | 33 |
| Rating of passenger cabin service on Skytrax website | scores | 4.7 | 8 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Aircraft provided with in-flight internet connection | aircraft | 28 | 35 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| China Southern Airlines opened routes along the 'Belt and Road' | routes | 107 | 51 |
| Investment in cultural education for poverty relief by education | RMB 10000 | 253 | 17 |
| Investment in medical insurance for poverty relief by health support | RMB 10000 | 200 | 17 |
| Investment in other targeted poverty alleviation projects | RMB 10000 | 654 | 17 |
| Number of 'left-behind' children and elderly supported | persons | 1800 | 17 |
| Number of people from registered poverty-stricken households who became employed with our help | persons | 234 | 17 |
| Opening of international and regional routes | routes | 40 | 6 |
| Poverty alleviation projects launched | 11 | 17 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Amount of financial assistance granted to female employees in need under the Mutual Fund for Critical Illness | RMB thousands, USD thousands | 1145 | 48 |
| Amount of financial assistance provided by the Mutual Fund for Critical Illness | RMB thousands | 1521.2 | 48 |
| Amount of financial assistance provided to families of migrant workers by the Mutual Fund for Critical Illness | RMB thousands | 15 | 48 |
| Direct funding for poverty alleviation | RMB 10000 | 1723.2 | 17 |
| Dispatched poverty alleviation officials on secondment | persons | 63 | 17 |
| Employees' volunteer service hours | hours | 33000 | 8 |
| Industry funding for poverty relief | RMB 10000 | 453 | 17 |
| Invest-a-fund and care aid for poverty relief by care and aid | RMB 10000 | 162 | 17 |
| Needy students given financial aid | persons | 213 | 17 |
| Number of families of migrant workers receiving financial assistance from the Mutual Fund for Critical Illness | families | 4 | 48 |
| Number of family members of staff receiving financial assistance from the Mutual Fund for Critical Illness | family members | 133 | 48 |
| Number of hours of counseling service provided on telephone | hours | 1903 | 48 |
| Poverty alleviation funds donated | million yuan | 17.232 | 8 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| GHG Emissions from Natural Gas | 10000 tons | 6.96 | ||
| GHG Emissions from Purchased Electricity | 10000 tons | 16.46 | ||
| Total GHG Emissions | 10000 tons | 2302.83 | 2527.94 | 2690.13 |
| Total GHG Emissions Intensity (By Product Volume) | tons/10000 ton-kilometers | 9.45 | 9.16 | 8.88 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Total Hazardous Waste | tons |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste (Domestic Waste) | m³ |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Coal Consumption | tons | 2100 | ||
| Diesel Fuel Consumption | tons | 10199.24 | ||
| Gasoline Consumption | tons | 5012.95 | ||
| LPG Consumption | tons | 258.52 | ||
| Natural Gas Consumption | 10000 m3 | 3215.06 | ||
| Purchased Electricity | 10000 kWh | 27425.9 | ||
| Total Non-Renewable Fuel Consumption | 10000 tons | 731.06 | 794.01 | 854.01 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 | 2018 |
|---|---|---|---|---|
| Total Wastewater Discharge | tons | 216000 | ||
| Water Consumption | 10000 tons | 604.56 | 768.44 | 764.75 |
| Water Consumption Intensity (By Revenue) | m3/10000 yuan | 0.5325 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Industrial Wastewater Treated | tons | 77494 |
| Treatment Rate of Waste Water | % | 100 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Employees Aged 30-50 | people | 46916 |
| Number of Employees Aged Above 50 | people | 4611 |
| Number of Employees Aged Below 30 | people | 49304 |
| Number of Employees in Overseas | people | 2034 |
| Number of Female Employees | people | 41286 |
| Number of Male Employees | people | 59545 |
| Number of New Employees | people | 4476 |
| Number of Total Employees | people | 100831 |
| Percentage of Employees Aged 30-50 | % | 46.51 |
| Percentage of Employees Aged Above 50 | % | 4.58 |
| Percentage of Employees Aged Below 30 | % | 48.89 |
| Percentage of Female Employees | % | 40.94 |
| Percentage of Male Employees | % | 59.06 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Turnover Rate of Total Employees | % | 3.79 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Health Check Coverage for Employees | employees | 29856 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Total Cost of Training | RMB thousands | 1067000 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Total Suppliers | suppliers | 7250 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Complaints Handling Rate | per million kilopassenger kilometers | 24.65 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB | 17223000 |
| Total Volunteer Service Hours | hours | 33000 |