Sustainability Report 2017/18
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016/17 | 2017/18 | Report Pages |
|---|---|---|---|---|
| Direct GHG emissions (scope 1) | tonnes of CO2 equivalent (tonnes CO2e) | 59227 | 62405 | 51 |
| GHG emission intensity - Construction | tonnes CO2e/m2 | 0.0106 | 0.0121 | 51 |
| GHG emission intensity - Head office | tonnes CO2e/m2 | 0.074 | 0.072 | 51 |
| GHG emission intensity - Hotels | tonnes CO2e/room night | 0.041 | 0.039 | 51 |
| GHG emission intensity - Property management | tonnes CO2e/m2 | 0.068 | 0.065 | 51 |
| Indirect GHG emissions (scope 2) | tonnes CO2e | 307743 | 288180 | 51 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016/17 | 2017/18 | Report Pages |
|---|---|---|---|---|
| Waste disposal - Construction and demolition waste | tonnes | 232453 | 539877 | 51 |
| Waste disposal - General waste | tonnes | 85730 | 104977 | 51 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016/17 | 2017/18 | Report Pages |
|---|---|---|---|---|
| Waste recycled - Construction and demolition waste | tonnes | 170880 | 174386 | 51 |
| Waste recycled - Food waste | kg | 546465 | 203511 | 51 |
| Waste recycled - Glass | kg | 59682 | 54207 | 51 |
| Waste recycled - Metals | kg | 22309 | 42755 | 51 |
| Waste recycled - Paper | kg | 3552403 | 4672566 | 51 |
| Waste recycled - Plastic | kg | 56639 | 38599 | 51 |
| Waste recycled - Used cooking oil | kg | 18814 | 20068 | 51 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014/15 | 2015/16 | 2016/17 | 2017/18 | Report Pages |
|---|---|---|---|---|---|---|
| Diesel consumption - Construction | L | 1484317 | 2282236 | 51 | ||
| Diesel consumption - Head office | L | 4370 | 4163 | 51 | ||
| Diesel consumption - Hotels | L | 22434 | 19994 | 51 | ||
| Diesel consumption - Property management | L | 166653 | 150491 | 51 | ||
| Diesel consumption within the Group | L | 1673415 | 2456884 | 51 | ||
| Electricity consumption - Construction | GJ, kWh | 89005 | 70767 | 51 | ||
| Electricity consumption - Head office | GJ, kWh | 5984 | 1630121 | 51 | ||
| Electricity consumption - Hotels | GJ, kWh | 199417 | 55666882 | 51 | ||
| Electricity consumption - Property management | GJ, kWh | 43887229 | 430452054 | 51 | ||
| Electricity consumption intensity for major buildings monitored by the Energy Optimization Committee | kWh/m² | 161.12 | 157.97 | 151.28 | 147.91 | 16 |
| Electricity consumption within the Group | GJ, kWh | 520366510 | 1826633 | 51 | ||
| Energy consumption - Construction | GJ | 143817 | 153449 | 51 | ||
| Energy consumption - Head office | GJ | 9979 | 9773 | 51 | ||
| Energy consumption - Hotels | GJ | 249157 | 251091 | 51 | ||
| Energy consumption - Property management | GJ | 2543534 | 2529996 | 51 | ||
| Energy intensity - Construction | GJ/m2 | 0.1 | 0.103 | 51 | ||
| Energy intensity - Head office | GJ/m2 | 0.45 | 0.44 | 51 | ||
| Energy intensity - Hotels | GJ/room night | 0.31 | 0.31 | 51 | ||
| Energy intensity - Property management | GJ/m2 | 0.51 | 0.55 | 51 | ||
| Fuel consumption - Construction | GJ | 54012 | 82122 | 51 | ||
| Fuel consumption - Head office | GJ | 3791 | 3705 | 51 | ||
| Fuel consumption - Hotels | GJ | 1581 | 1391 | 51 | ||
| Fuel consumption - Property management | GJ | 4901 | 5373 | 51 | ||
| Gas consumption - Construction | GJ | 800 | 560 | 51 | ||
| Gas consumption - Head office | GJ | 204 | 199 | 51 | ||
| Gas consumption - Hotels | GJ | 48159 | 49299 | 51 | ||
| Gas consumption - Property management | GJ | 959719 | 974996 | 51 | ||
| Gas consumption within the Group | GJ | 1008828 | 1025054 | 51 | ||
| Number of electric vehicle charging stations provided at commercial and residential properties | stations | 199 | 16 | |||
| Petrol consumption - Construction | L | 31945 | 20198 | 51 | ||
| Petrol consumption - Head office | L | 118462 | 111130 | 51 | ||
| Petrol consumption - Hotels | L | 23667 | 21162 | 51 | ||
| Petrol consumption within the Group | L | 174074 | 152490 | 51 | ||
| Total energy consumption within the Group | GJ | 2946487 | 2944308 | 51 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016/17 | 2017/18 | Report Pages |
|---|---|---|---|---|
| Total water consumption within the Group | m3 | 3728657 | 3321801 | 51 |
| Water consumption - Construction | m3 | 408572 | 322850 | 51 |
| Water consumption - Head office | m3 | 4889 | 4915 | 51 |
| Water consumption - Hotels | m3 | 1495325 | 1101994 | 51 |
| Water consumption - Property management | m3 | 1819871 | 1892042 | 51 |
| Water intensity - Construction | m³/m² | 0.24 | 0.22 | 52 |
| Water intensity - Head office | m³/m² | 0.22 | 0.22 | 52 |
| Water intensity - Hotels | m³/room night | 1.86 | 1.37 | 52 |
| Water intensity - Property management | m³/m² | 0.39 | 0.41 | 52 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017/18 | 2019/20 | Report Pages |
|---|---|---|---|---|
| Electricity consumption intensity for major buildings monitored by the Energy Optimization Committee (target) | kWh/m² | 145 | 16 | |
| Group commitment to reducing electricity consumption intensity (target reduction) | 10% | 16 | ||
| Number of commercial and residential properties with electric vehicle charging stations | properties | 77 | 16 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2016/17 | 2017/18 | Report Pages |
|---|---|---|---|---|
| Major construction materials used - Bricks | piece | 1948791 | 4703541 | 52 |
| Major construction materials used - Concrete | m³ | 495020 | 512691 | 52 |
| Major construction materials used - Steel | tonnes | 89341 | 102773 | 52 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016/17 | 2017/18 | 2018 | Report Pages |
|---|---|---|---|---|---|
| New hire by age group - Construction 30–50 | no. of people | 253 | 260 | 52 | |
| New hire by age group - Construction 30–50 % | % | 20.0 | 20.3 | 52 | |
| New hire by age group - Construction Above 50 | no. of people | 191 | 238 | 52 | |
| New hire by age group - Construction Above 50 % | % | 17.7 | 22.2 | 52 | |
| New hire by age group - Construction Under 30 | no. of people | 200 | 201 | 52 | |
| New hire by age group - Construction Under 30 % | % | 33.9 | 35.1 | 52 | |
| New hire by age group - Head office 30–50 | no. of people | 82 | 83 | 52 | |
| New hire by age group - Head office 30–50 % | % | 8.8 | 9.0 | 52 | |
| New hire by age group - Head office Above 50 | no. of people | 12 | 8 | 52 | |
| New hire by age group - Head office Above 50 % | % | 2.9 | 1.8 | 52 | |
| New hire by age group - Head office Under 30 | no. of people | 66 | 84 | 52 | |
| New hire by age group - Head office Under 30 % | % | 37.5 | 43.3 | 52 | |
| New hire by age group - Hotels 30–50 | no. of people | 214 | 245 | 52 | |
| New hire by age group - Hotels 30–50 % | % | 24.6 | 28.7 | 52 | |
| New hire by age group - Hotels Above 50 | no. of people | 85 | 82 | 52 | |
| New hire by age group - Hotels Above 50 % | % | 22.3 | 20.7 | 52 | |
| New hire by age group - Hotels Under 30 | no. of people | 177 | 197 | 52 | |
| New hire by age group - Hotels Under 30 % | % | 44.5 | 46.1 | 52 | |
| New hire by age group - Property management 30–50 | no. of people | 2071 | 1983 | 52 | |
| New hire by age group - Property management 30–50 % | % | 36.8 | 36.4 | 52 | |
| New hire by age group - Property management Above 50 | no. of people | 4125 | 3955 | 52 | |
| New hire by age group - Property management Above 50 % | % | 36.7 | 35.2 | 52 | |
| New hire by age group - Property management Under 30 | no. of people | 1344 | 1226 | 52 | |
| New hire by age group - Property management Under 30 % | % | 64.8 | 63.0 | 52 | |
| New hire by gender - Construction Female | no. of people | 207 | 233 | 52 | |
| New hire by gender - Construction Female % | % | 28.2 | 32.7 | 52 | |
| New hire by gender - Construction Male | no. of people | 437 | 466 | 52 | |
| New hire by gender - Construction Male % | % | 19.8 | 21.1 | 52 | |
| New hire by gender - Head office Female | no. of people | 96 | 97 | 52 | |
| New hire by gender - Head office Female % | % | 12.8 | 12.8 | 52 | |
| New hire by gender - Head office Male | no. of people | 64 | 78 | 52 | |
| New hire by gender - Head office Male % | % | 8.2 | 9.8 | 52 | |
| New hire by gender - Hotels Female | no. of people | 207 | 230 | 52 | |
| New hire by gender - Hotels Female % | % | 30.3 | 33.3 | 52 | |
| New hire by gender - Hotels Male | no. of people | 269 | 294 | 52 | |
| New hire by gender - Hotels Male % | % | 27.9 | 29.8 | 52 | |
| New hire by gender - Property management Female | no. of people | 3802 | 3497 | 52 | |
| New hire by gender - Property management Female % | % | 45.0 | 42.3 | 52 | |
| New hire by gender - Property management Male | no. of people | 3738 | 3667 | 52 | |
| New hire by gender - Property management Male % | % | 35.6 | 35.4 | 52 | |
| Scale of the organization - Number of employees | employees | 37500 | 56 | ||
| Total workforce by age group - Construction 30–50 | no. of people | 1264 | 1281 | 52 | |
| Total workforce by age group - Construction Above 50 | no. of people | 1067 | 1071 | 52 | |
| Total workforce by age group - Construction Under 30 | no. of people | 604 | 573 | 52 | |
| Total workforce by age group - Head office 30–50 | no. of people | 847 | 924 | 52 | |
| Total workforce by age group - Head office Above 50 | no. of people | 419 | 439 | 52 | |
| Total workforce by age group - Head office Under 30 | no. of people | 176 | 194 | 52 | |
| Total workforce by age group - Hotels 30–50 | no. of people | 869 | 855 | 52 | |
| Total workforce by age group - Hotels Above 50 | no. of people | 382 | 396 | 52 | |
| Total workforce by age group - Hotels Under 30 | no. of people | 469 | 427 | 52 | |
| Total workforce by age group - Property management 30–50 | no. of people | 5632 | 5452 | 52 | |
| Total workforce by age group - Property management Above 50 | no. of people | 11324 | 11225 | 52 | |
| Total workforce by age group - Property management Under 30 | no. of people | 2073 | 1946 | 52 | |
| Total workforce by employment contract - Construction Contract | no. of people | 783 | 704 | 52 | |
| Total workforce by employment contract - Construction Permanent | no. of people | 2153 | 2221 | 52 | |
| Total workforce by employment contract - Contract | no. of people | 5482 | 5406 | 52 | |
| Total workforce by employment contract - Head office Contract | no. of people | 27 | 25 | 52 | |
| Total workforce by employment contract - Head office Permanent | no. of people | 1500 | 1532 | 52 | |
| Total workforce by employment contract - Hotels Contract | no. of people | 57 | 65 | 52 | |
| Total workforce by employment contract - Hotels Permanent | no. of people | 1592 | 1613 | 52 | |
| Total workforce by employment contract - Permanent | no. of people | 19569 | 19377 | 52 | |
| Total workforce by employment contract - Property management Contract | no. of people | 4615 | 4612 | 52 | |
| Total workforce by employment contract - Property management Permanent | no. of people | 14324 | 14011 | 52 | |
| Total workforce by gender - Construction Female | no. of people | 734 | 713 | 52 | |
| Total workforce by gender - Construction Male | no. of people | 2202 | 2212 | 52 | |
| Total workforce by gender - Female | no. of people | 10617 | 10435 | 52 | |
| Total workforce by gender - Head office Female | no. of people | 734 | 759 | 52 | |
| Total workforce by gender - Head office Male | no. of people | 776 | 798 | 52 | |
| Total workforce by gender - Hotels Female | no. of people | 684 | 691 | 52 | |
| Total workforce by gender - Hotels Male | no. of people | 965 | 987 | 52 | |
| Total workforce by gender - Male | no. of people | 14434 | 14348 | 52 | |
| Total workforce by gender - Property management Female | no. of people | 8448 | 8247 | 52 | |
| Total workforce by gender - Property management Male | no. of people | 10491 | 10351 | 52 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2017/18 | Report Pages |
|---|---|---|---|
| Employee turnover by age group - Construction - 30–50 | %, no. of people | 9.4 | 53 |
| Employee turnover by age group - Construction - Above 50 | %, no. of people | 5 | 53 |
| Employee turnover by age group - Construction - Under 30 | %, no. of people | 104 | 53 |
| Employee turnover by age group - Head office - 30–50 | %, no. of people | 70 | 53 |
| Employee turnover by age group - Head office - Above 50 | %, no. of people | 1.6 | 53 |
| Employee turnover by age group - Head office - Under 30 | %, no. of people | 18 | 53 |
| Employee turnover by age group - Hotels - 30–50 | %, no. of people | 271 | 53 |
| Employee turnover by age group - Hotels - Above 50 | %, no. of people | 30.3 | 53 |
| Employee turnover by age group - Hotels - Under 30 | %, no. of people | 46.7 | 53 |
| Employee turnover by age group - Property management - 30–50 | %, no. of people | 21.2 | 53 |
| Employee turnover by age group - Property management - Above 50 | %, no. of people | 2073 | 53 |
| Employee turnover by age group - Property management - Under 30 | %, no. of people | 36.6 | 53 |
| Employee turnover by gender - Construction - Female | %, no. of people | 9.1 | 53 |
| Employee turnover by gender - Construction - Male | %, no. of people | 213 | 53 |
| Employee turnover by gender - Head office - Female | %, no. of people | 10.1 | 53 |
| Employee turnover by gender - Head office - Male | %, no. of people | 4.4 | 53 |
| Employee turnover by gender - Hotels - Female | %, no. of people | 36.3 | 53 |
| Employee turnover by gender - Hotels - Male | %, no. of people | 34.4 | 53 |
| Employee turnover by gender - Property management - Female | %, no. of people | 24.8 | 53 |
| Employee turnover by gender - Property management - Male | %, no. of people | 1891 | 53 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2017/18 | Report Pages |
|---|---|---|---|
| Injury rate - Female | per 1000 workers | 33.54 | 53 |
| Injury rate - Male | per 1000 workers | 23.35 | 53 |
Lost days due to work injury.
| Indicator | Unit | 2017/18 | Report Pages |
|---|---|---|---|
| Absentee rate | % | 1.05 | 53 |
| Lost day rate - Female | % | 0.21 | 53 |
| Lost day rate - Male | % | 0.25 | 53 |
| Lost days - Female | days | 21917 | 53 |
| Lost days - Male | days | 12499 | 53 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2017/18 | Report Pages |
|---|---|---|---|
| Average training hours for health and safety at construction sites | hours per employee | 12.3 | 53 |
| Average training hours per employee - Managerial - Female | hours | 15.9 | 53 |
| Average training hours per employee - Managerial - Male | hours | 14.2 | 53 |
| Average training hours per employee - Office-grade - Female | hours | 16.5 | 53 |
| Average training hours per employee - Office-grade - Male | hours | 14.4 | 53 |
| Average training hours per employee - Operational - Female | hours | 5.3 | 53 |
| Average training hours per employee - Operational - Male | hours | 9.3 | 53 |
| Average training hours per employee - Supporting - Female | hours | 6.4 | 53 |
| Average training hours per employee - Supporting - Male | hours | 7.7 | 53 |
| Total/Average training hours for health and safety at construction sites | hours | 304483 | 53 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016/17 | 2017/18 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 59227 | 62405 |
| Indirect Energy Emissions (Scope 2) | tonnes CO2e | 307743 | 288180 |
| Total GHG Emissions | tonnes CO2e | 366970 | 350585 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016/17 | 2017/18 |
|---|---|---|---|
| Non-Hazardous Waste (Construction Waste) | tonnes | 232453 | 539877 |
| Non-Hazardous Waste (Domestic Waste) | tonnes | 85730 | 104977 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2017/18 |
|---|---|---|
| Plastic Waste Reduction Compared to Last Year | kg | -18040 |
| Plastic Waste Reduction Percentage Compared to Last Year | % | -31.86 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014/15 | 2015/16 | 2016/17 | 2017/18 |
|---|---|---|---|---|---|
| Diesel Fuel Consumption | L | 1673415 | 2456884 | ||
| Energy Consumption Intensity (By Area) | GJ/m2 | 0.51 | 0.55 | ||
| Gasoline Consumption | L | 174074 | 152490 | ||
| Natural Gas Consumption | GJ | 1008828 | 1025054 | ||
| Purchased Electricity | kWh | 520366510 | 507406434 | ||
| Total Direct Energy Consumption | GJ | 1073168 | 1119254 | ||
| Total Electricity Consumption Intensity (By Area) | kWh/m² | 161.12 | 157.97 | 151.28 | 147.91 |
| Total Energy Consumption | GJ | 2946487 | 2944308 | ||
| Total Indirect Energy Consumption | GJ | 1873319 | 1826633 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016/17 | 2017/18 |
|---|---|---|---|
| Water Consumption | m3 | 3728657 | 3321801 |
| Water Consumption in Office | m3 | 4889 | 4915 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2019/20 |
|---|---|---|
| Electricity Usage Reduction Percentage Compared to Last Year | % | |
| Target Electricity Usage Reduction Percentage Compared to Last Year | % | 10 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016/17 | 2017/18 | 2018 |
|---|---|---|---|---|
| Number of Contractors | employees | 5482 | 5406 | |
| Number of Employees Aged 30-50 | employees | 8602 | 8512 | |
| Number of Employees Aged Above 50 | employees | 13327 | 13131 | |
| Number of Employees Aged Below 30 | employees | 3322 | 3140 | |
| Number of Female Employees | employees | 10617 | 10435 | |
| Number of Full-time Employees | employees | 19569 | 19377 | |
| Number of Male Employees | employees | 14434 | 14348 | |
| Number of New Employees | employees | 10144 | 10103 | |
| Number of New Employees (Above 50) | employees | 4637 | 4024 | |
| Number of New Employees (Aged 30-50) | employees | 2620 | 2571 | |
| Number of New Employees (Aged Below 30) | employees | 1787 | 1508 | |
| Number of New Employees (Female) | employees | 5401 | 5578 | |
| Number of New Employees (Male) | employees | 4743 | 4525 | |
| Number of Total Employees | employees | 25051 | 24783 | 37500 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2017/18 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 9.4 |
| Turnover Rate of Employees Aged Above 50 | % | 1.6 |
| Turnover Rate of Employees Aged Below 30 | % | 36.6 |
| Turnover Rate of Female Employees | % | 9.1 |
| Turnover Rate of Male Employees | % | 4.4 |
Lost days due to work injury.
| Standard Indicator | Unit | 2017/18 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 34416 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2017/18 |
|---|---|---|
| Average Training Hours (Female) | hours | 11.03 |
| Average Training Hours (Male) | hours | 11.4 |
| Average Training Hours (Operational Employees) | hours | 7.3 |
| Average Training Hours per Employee | hours | 12.3 |