Environmental, Social and Governance Report 2018
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2016/17 | FY2016/17 to FY2017/18 | FY2017 | FY2017/18 | FY2018 | Report Pages |
|---|---|---|---|---|---|---|---|
| GLH-Emissions Direct (scope 1) emissions | Metric Tonnes CO2e | 15859 | 13198 | 5 | |||
| GLH-Emissions Indirect (scope 2) emissions | Metric Tonnes CO2e | 7840 | 8254 | 5 | |||
| GLH-Emissions Intensity (Metric Tonnes CO2e/No. of rooms sold) | Metric Tonnes CO2e/No. of rooms sold | 0.017 | 0.015 | 5 | |||
| Reduction in total greenhouse gas emissions of Rank's operation | 22% | 6 | |||||
| Total greenhouse gas emissions of Rank's operation | tonnes CO2e | 63605 | 49584 | 6 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2018 | Report Pages |
|---|---|---|---|
| Packaging Waste - Aluminium (GLH) | tonnes | 6 | 7 |
| Packaging Waste - Glass (GLH) | tonnes | 485 | 7 |
| Packaging Waste - Paper (GLH) | tonnes | 19 | 7 |
| Packaging Waste - Plastic (GLH) | tonnes | 53 | 7 |
| Packaging Waste - Steel (GLH) | tonnes | 4 | 7 |
| Packaging Waste - Wood (GLH) | tonnes | 1 | 7 |
| Recycling - Card (GLH) | MT | 162 | 7 |
| Recycling - Glass (GLH) | MT | 474 | 7 |
| Recycling - Mixed (GLH) | MT | 43 | 7 |
| Recycling - Paper (GLH) | MT | 0.5 | 7 |
| Total Non-hazardous Waste (GLH) | MT | 2986 | 7 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | FY2018 | Report Pages |
|---|---|---|---|
| Waste to energy - Food (GLH) | MT | 79 | 7 |
| Waste to energy - General (GLH) | MT | 2226 | 7 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | FY2017 | FY2018 | Report Pages |
|---|---|---|---|---|---|
| Energy consumption - Guoman Hotel (China) | kWh | 6656040 | 8 | ||
| Energy consumption - Tanjong Pagar Centre | kWh | 31139631 | 8 | ||
| GLH-Energy Intensity (MJ/No. of rooms sold) | MJ/No. of rooms sold | 199 | 206.5 | 5 | |
| GLH-Total Energy Consumption within the Organisation | MJ | 276876 | 294507 | 5 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | July 2017 | June 2018 | Report Pages |
|---|---|---|---|---|
| GLH service scores | % | 82 | 87 | 17 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016/17 | 2017 | 2017/18 | 2018 |
|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Metric Tonnes CO2e | 15859 | 13198 | ||
| Indirect Energy Emissions (Scope 2) | Metric Tonnes CO2e | 7840 | 8254 | ||
| Total GHG Emissions | tonnes CO2e | 63605 | 49584 | ||
| Total GHG Emissions Intensity (By Unit Product) | Metric Tonnes CO2e/No. of rooms sold | 0.017 | 0.015 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Glass Waste | tonnes | 485 |
| Non-Hazardous Waste Recycled | tonnes | 679.5 |
| Paper Waste | tonnes | 19 |
| Plastic Waste | tonnes | 53 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Energy Consumption Intensity (By Unit Product) | MJ/No. of rooms sold | 199 | 206.5 |
| Natural Gas Consumption | kwh | ||
| Other fuels consumption | kwh | ||
| Purchased Electricity | kwh | ||
| Total Direct Energy Consumption | kwh | ||
| Total Energy Consumption | MJ | 276876 | 294507 |
| Total Indirect Energy Consumption | kwh | ||
| Towngas / gas work gas consumption | m3 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Water Consumption | m3 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh per year |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit |
|---|---|
| Packaging Materials Consumed | tonne |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2017 | 2018 |
|---|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 82 | 87 |