Sustainability Report 2017

Year: 2017
Published: 2018-06-29
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2011 2012 2013 2014 2015 2016 2017 Report Pages
Carbon Intensity (Hong Kong) tCO2e/1000 sq ft 6.14 5.18 5.09 5.02 4.71 4.42 4.55 56
Carbon emissions intensity by GFA - Hong Kong tonnes CO2e/1000ft2 6.14 5.18 5.09 5.02 4.71 4.42 4.55 82
Carbon emissions intensity by GFA - Mainland tonnes CO2e/1000ft2 7.52 7.26 6.87 82
Direct CO2e emissions (Scope 1) - Hong Kong tonnes of CO2e 1726 1534 2203 3636 2407 1602 651 82
Direct CO2e emissions (Scope 1) - Mainland tonnes of CO2e 4960 3768 2449 82
Energy indirect CO2e emissions (Scope 2) - Hong Kong tonnes of CO2e 47262 49274 53626 50815 49470 49542 47558 82
Energy indirect CO2e emissions (Scope 2) - Mainland tonnes of CO2e 71568 70118 67508 82
Other indirect CO2e emissions (Scope 3) - Hong Kong tonnes of CO2e 258 277 300 305 279 363 1117 82
Other indirect CO2e emissions (Scope 3) - Mainland tonnes of CO2e 39 38 32 82
Scope 1 Carbon Emissions (Hong Kong) tCO2e 1726 1534 2203 3636 2407 1602 651 56
Scope 2 Carbon Emissions (Hong Kong) tCO2e 47262 49274 53626 50815 49470 49542 47558 56
Scope 3 Carbon Emissions (Hong Kong) tCO2e 614 518 509 502 471 442 1117 56
Total CO2e emission - Hong Kong tonnes of CO2e 49246 51085 56129 54756 52156 51507 49326 82
Total CO2e emission - Mainland tonnes of CO2e 76567 73924 69989 82
Total Carbon Emissions (Hong Kong) tCO2e 49246 51085 56129 54756 52156 51507 49326 56

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2013 2014 2015 2016 2017 Report Pages
Hazardous waste (Beijing Kerry Centre) tonnes 0.31 62
Hazardous waste (Jing An Kerry Centre Shanghai) tonnes 0.68 62
Hazardous waste (Kerry Parkside Shanghai) tonnes 0.23 62
Hazardous waste (Mainland) tonnes 1.6 62
Hazardous waste (Shenzhen Kerry Plaza) tonnes 0.38 62
Hazardous waste intensity (Beijing Kerry Centre) kg/1000 sq ft 0.17 62
Hazardous waste intensity (Jing An Kerry Centre Shanghai) kg/1000 sq ft 0.17 62
Hazardous waste intensity (Kerry Parkside Shanghai) kg/1000 sq ft 0.1 62
Hazardous waste intensity (Mainland) kg/1000 sq ft 0.16 62
Hazardous waste intensity (Shenzhen Kerry Plaza) kg/1000 sq ft 0.18 62
Hazardous waste intensity by GFA at properties - Mainland tonnes/1000ft2 0.16 82
Total asbestos containing materials disposed from demolition work - Hong Kong kg 380 4620 4125 82
Total hazardous waste produced at properties - Mainland tonnes 1.6 82
Used Computers & Appliances collected (Hong Kong properties) pc 136 62
Waste Generation - 1&3 Ede Road (Residential) 000L 242 249 83
Waste Generation - 15 Homantin Hill (Residential) 000L 482 482 482 483 482 83
Waste Generation - 39 Deep Water Bay (Residential) 000L 245 83
Waste Generation - 8 LaSalle (Residential) 000L 87 172 83
Waste Generation - Aigburth & Tavistock (Residential) 000L 1927 1840 1670 1691 1690 83
Waste Generation - Bayview (Residential) 000L 721 750 737 83
Waste Generation - Belgravia (Residential) 000L 479 480 480 482 480 83
Waste Generation - Branksome (Residential) 000L 1188 620 607 1183 1144 83
Waste Generation - Camellia Court (Residential) 000L 275 327 337 350 355 83
Waste Generation - Century Towers (Residential) 000L 622 621 616 660 685 83
Waste Generation - Constellation Cove (Residential) 000L 4752 4223 3700 3167 3050 83
Waste Generation - Dragons Range (Residential) 000L 4851 83
Waste Generation - Elm Tree Towers (Residential) 000L 482 482 482 483 482 83
Waste Generation - Enterprise Square (Commercial) 000L 4935 4972 5023 4850 4917 83
Waste Generation - Enterprise Square Five & MegaBox (Commercial) 000L 15970 15941 16702 16369 16516 83
Waste Generation - Enterprise Square Three (Commercial) 000L 969 974 1876 1948 2202 83
Waste Generation - Enterprise Square Two (Commercial) 000L 2165 2035 961 922 910 83
Waste Generation - Heng Fa Villa (Residential) 000L 16 411 412 413 409 83
Waste Generation - Island Crest (Residential) 000L 2472 2465 2432 2522 2664 83
Waste Generation - Jupiter Terrace (Residential) 000L 910 1008 1008 1007 83
Waste Generation - Kerry Centre (Commercial) 000L 3689 2415 2416 2552 3278 83
Waste Generation - Lions Rise (Residential) 000L 3623 4345 5586 5640 5126 83
Waste Generation - May Towers (Residential) 000L 575 468 520 536 517 83
Waste Generation - Ocean Pointe (Residential) 000L 3411 3264 3492 3491 3579 83
Waste Generation - Primrose Hill (Residential) 000L 2862 2882 2956 2971 2911 83
Waste Generation - Regency Park (Residential) 000L 1445 1445 1445 1445 1445 83
Waste Generation - SOHO 189 (Residential) 000L 718 815 809 686 83
Waste Generation - SOHO 38 (Residential) 000L 241 173 149 154 150 83
Waste Generation - The Altitude (Residential) 000L 1677 1533 1406 1391 1029 83
Waste Generation - The Summa (Residential) 000L 1256 1382 83
Waste Generation - Valverde (Residential) 000L 723 717 659 760 575 83

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2013 2014 2015 2016 2017 Report Pages
CDs collected (Hong Kong properties) pc 2885 62
Cleansing Containers collected (Hong Kong properties) pc 328 62
Clothes Hangers collected (Hong Kong properties) pc 49500 62
Fluorescent Light Tubes and Compact Fluorescent Lamps collected (Hong Kong properties) pc 21356 62
Glass Bottles collected (Hong Kong properties) kg 21006 62
Metal Waste collected (Hong Kong properties) kg 4598 62
Non-hazardous waste (Beijing Kerry Centre) tonnes 1640 62
Non-hazardous waste (Hong Kong) tonnes 9918 62
Non-hazardous waste (Jing An Kerry Centre Shanghai) tonnes 4160 62
Non-hazardous waste (Kerry Parkside Shanghai) tonnes 10133 62
Non-hazardous waste (Mainland) tonnes 17749 62
Non-hazardous waste (Shenzhen Kerry Plaza) tonnes 1816 62
Non-hazardous waste intensity (Beijing Kerry Centre) tonnes/1000 sq ft 0.91 62
Non-hazardous waste intensity (Hong Kong) tonnes/1000 sq ft 0.92 62
Non-hazardous waste intensity (Jing An Kerry Centre Shanghai) tonnes/1000 sq ft 1.04 62
Non-hazardous waste intensity (Kerry Parkside Shanghai) tonnes/1000 sq ft 4.48 62
Non-hazardous waste intensity (Mainland) tonnes/1000 sq ft 1.74 62
Non-hazardous waste intensity (Shenzhen Kerry Plaza) tonnes/1000 sq ft 0.84 62
Non-hazardous waste intensity by GFA at properties - Hong Kong tonnes/1000ft2 0.92 82
Non-hazardous waste intensity by GFA at properties - Mainland tonnes/1000ft2 1.74 82
Rechargeable Batteries collected (Hong Kong properties) pc 1206 62
Total non-hazardous waste produced at construction sites - Hong Kong tonnes 1718457 84664 251290 168869 82
Total non-hazardous waste produced at properties - Hong Kong tonnes 9918 82
Total non-hazardous waste produced at properties - Mainland tonnes 17749 82
Waste Generation Intensity - 1&3 Ede Road (Residential) L/sq ft 3.1 3.2 83
Waste Generation Intensity - 15 Homantin Hill (Residential) L/sq ft 3.1 3.1 3.1 3.1 3.1 83
Waste Generation Intensity - 39 Deep Water Bay (Residential) L/sq ft 4.4 83
Waste Generation Intensity - 8 LaSalle (Residential) L/sq ft 1.4 2.8 83
Waste Generation Intensity - Aigburth & Tavistock (Residential) L/sq ft 3.9 3.7 3.3 3.4 3.4 83
Waste Generation Intensity - Bayview (Residential) L/sq ft 4.5 4.6 4.6 83
Waste Generation Intensity - Belgravia (Residential) L/sq ft 3.9 3.9 3.9 3.9 3.9 83
Waste Generation Intensity - Branksome (Residential) L/sq ft 3 1.5 1.5 2.9 83
Waste Generation Intensity - Camellia Court (Residential) L/sq ft 4.2 4.9 5.1 5.3 5.4 83
Waste Generation Intensity - Century Towers (Residential) L/sq ft 2.6 2.6 2.6 2.8 2.9 83
Waste Generation Intensity - Constellation Cove (Residential) L/sq ft 8.2 7.3 6.4 5.5 5.3 83
Waste Generation Intensity - Dragons Range (Residential) L/sq ft 4.7 83
Waste Generation Intensity - Elm Tree Towers (Residential) L/sq ft 1.9 1.9 1.9 1.9 1.9 83
Waste Generation Intensity - Enterprise Square (Commercial) L/sq ft 7.3 7.4 7.4 7.2 7.3 83
Waste Generation Intensity - Enterprise Square Five & MegaBox (Commercial) L/sq ft 9.8 9.8 10.3 10.1 11.8 83
Waste Generation Intensity - Enterprise Square Three (Commercial) L/sq ft 1.8 1.8 3.4 3.5 4 83
Waste Generation Intensity - Enterprise Square Two (Commercial) L/sq ft 8.7 8.2 3.9 3.7 3.7 83
Waste Generation Intensity - Heng Fa Villa (Residential) L/sq ft 0.2 5.7 5.7 5.7 5.7 83
Waste Generation Intensity - Island Crest (Residential) L/sq ft 6 6 5.9 6.1 6.5 83
Waste Generation Intensity - Jupiter Terrace (Residential) L/sq ft 8.4 9.3 9.3 1.9 83
Waste Generation Intensity - Kerry Centre (Commercial) L/sq ft 7.1 4.7 4.7 4.9 6.3 83
Waste Generation Intensity - Lions Rise (Residential) L/sq ft 4 4.8 6.1 6.2 5.6 83
Waste Generation Intensity - May Towers (Residential) L/sq ft 2.4 2 2 2.2 2.2 83
Waste Generation Intensity - Ocean Pointe (Residential) L/sq ft 6.2 5.9 6.3 6.3 6.5 83
Waste Generation Intensity - Primrose Hill (Residential) L/sq ft 6.3 6.4 6.5 6.6 6.4 83
Waste Generation Intensity - Regency Park (Residential) L/sq ft 5.5 5.5 5.5 5.5 5.5 83
Waste Generation Intensity - SOHO 189 (Residential) L/sq ft 4.8 5.5 5.4 4.6 83
Waste Generation Intensity - SOHO 38 (Residential) L/sq ft 5 3.6 3.1 3.2 3.1 83
Waste Generation Intensity - The Altitude (Residential) L/sq ft 6.8 6.3 5.8 5.7 4.2 83
Waste Generation Intensity - The Summa (Residential) L/sq ft 7 7.8 83
Waste Generation Intensity - Valverde (Residential) L/sq ft 6.6 6.6 6 6.9 5.3 83
Waste Paper collected (Hong Kong properties) kg 362831 62

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2017 Report Pages
Aluminium Cans collected (Hong Kong properties) kg 2582 62
Plastic Bottles collected (Hong Kong properties) kg 1973 62
Toner Cartridges collected (Hong Kong properties) pc 940 62

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2011 2012 2013 2014 2015 2016 2017 Report Pages
Diesel consumption (Hong Kong) GJ 173 84
Diesel consumption (Mainland) GJ 37 84
Electricity Consumption per GFA in Hong Kong kWh/sq ft 8.22 7.04 6.87 6.58 6.38 6.08 6.27 57
Electricity consumption (Hong Kong) MWh 67940 84
Electricity consumption (Mainland) MWh 75345 84
Energy consumption intensity by GFA (Hong Kong) GJ/1000ft² 22.7 84
Energy consumption intensity by GFA (Mainland) GJ/1000ft² 33.9 84
Heat consumption (Mainland) GJ 31841 84
Indirect energy consumption intensity by GFA (Hong Kong) kWh/ft² 8.22 7.04 6.88 6.58 6.38 6.08 6.27 84
Indirect energy consumption intensity by GFA (Mainland) kWh/ft² 8.74 8.48 8.27 84
Liquefied Petroleum Gas ("LPG") consumption (Hong Kong) GJ 130 84
Natural Gas consumption (Mainland) GJ 42326 84
Petrol consumption (Hong Kong) GJ 906 84
Petrol consumption (Mainland) GJ 143 84
Total energy consumption (Hong Kong) GJ 245815 84
Total energy consumption (Mainland) GJ 345589 84
Total indirect energy consumption (Hong Kong) kWh 67940244 84
Total indirect energy consumption (Mainland) kWh 84189778 84
Towngas consumption (Hong Kong) GJ 17 84

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2011 2012 2013 2014 2015 2016 2017 Report Pages
Total water consumption (Hong Kong) 1000m³ 511 84
Total water consumption (Mainland) 1000m³ 772 84
Water consumption intensity by GFA (Hong Kong) m³/ft² 0.0408 0.0368 0.0361 0.0373 0.0336 0.0442 0.0472 84
Water consumption intensity by GFA (Mainland) m³/ft² 0.0657 0.0689 0.0707 84

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2011 2012 2013 2014 2015 2016 2017 Report Pages
Mooncake Tins / Candy Tins collected (Hong Kong properties) pc 368 62
Paper consumption intensity by GFA (Hong Kong) kg/ft² 0.0023 0.0018 0.0018 0.0016 0.0014 0.0015 0.0012 84
Paper consumption intensity by GFA (Mainland) kg/ft² 0.00057 0.00054 0.00049 84
Total paper consumption (Hong Kong) kg 13048 84
Total paper consumption (Mainland) kg 5005 84

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2017 Report Pages
Information on employment policies and compliance with relevant laws and regulations relating to compensation and dismissal, recruitment and promotion, working hours, rest periods, equal opportunity, diversity, anti-discrimination, and other benefits and welfare no confirmed cases of non-compliance with relevant laws or regulations that have a significant impact on the Group 92

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2013 2014 2015 2016 2017 Report Pages
Annual new employee rate, Hong Kong % 26.3 25.5 29.2 28.9 22.3 86
Annual new employee rate, Mainland % 24.6 27.8 21.6 86
Summary of annual employee turnover rate, Hong Kong 15% 14.5% 14.6% 13.5% 22.3% 87
Summary of annual employee turnover rate, Mainland 12.6% 20.2% 22.0% 87

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2013 2014 2015 2016 2017 2018 Report Pages
Overall injury rate, Hong Kong per 1000 staff 17.4 12 12.9 16.8 17.6 88
Overall injury rate, Mainland per 1000 staff 7.8 6.2 5.9 88
Target injury rate in the Mainland percent 0.3 42

Lost days due to work injury.

Indicator Unit 2013 2014 2015 2016 2017 Report Pages
Annual lost day rate, Hong Kong 0.21% 0.09% 0.07% 0.09% 0.38% 88
Annual lost day rate, Mainland 0.07% 0.08% 0.14% 88

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2017 2018 Report Pages
Information on health and safety policies and compliance with relevant laws and regulations relating to providing a safe working environment and protecting employees from occupational hazards no confirmed cases of non-compliance with relevant laws or regulations that have a significant impact on the Group 92
Number of false ceiling maintenance drills at selected sites in Hong Kong (target) sites 8 42
Number of safety supervisors in Hong Kong (target) 45 42

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2013 2014 2015 2016 2017 Report Pages
Percentage of employees received regular appraisal - Hong Kong 100.0% 100.0% 100.0% 100.0% 100.0% 90
Percentage of employees received regular appraisal - Mainland 100.0% 100.0% 100.0% 90
Summary of annual employee trained rate (Hong Kong) 76.9% 77.4% 71.9% 78.9% 89.2% 89
Summary of annual employee trained rate (Mainland) 89.9% 90.6% 90.8% 89

Number of suppliers by geographical region.

Indicator Unit 2013 2014 2015 2016 2017 Report Pages
Total number of vendors for project development - Hong Kong 574 674 746 797 841 90
Total number of vendors for project development - Mainland 834 492 - 90
Total number of vendors for property management - Hong Kong 565 582 567 649 690 90
Total number of vendors for property management - Mainland 1008 90

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2017 Report Pages
No. of substantiated cases of complaints - Hong Kong 34 90
No. of substantiated cases of complaints - Mainland 8 90

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2017 Report Pages
Old Books collected (Hong Kong properties) pc 6860 62
Old Clothing collected (Hong Kong properties) kg 13889 62
Old Toys collected (Hong Kong properties) pc 1812 62

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2011 2012 2013 2014 2015 2016 2017
Direct GHG Emissions (Scope 1) tCO2e 1726 1534 2203 3636 2407 1602 651
Indirect Energy Emissions (Scope 2) tCO2e 47262 49274 53626 50815 49470 49542 47558
Total GHG Emissions tCO2e 49246 51085 56129 54756 52156 51507 49326
Total GHG Emissions Intensity (By Area) tCO2e/1000 sq ft 6.14 5.18 5.09 5.02 4.71 4.42 4.55
Total Other Indirect Energy Emissions (Scope 3) tCO2e 614 518 509 502 471 442 1117

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017
Hazardous Waste (Electronic and IT Equipment) pc 136
Total Hazardous Waste tonnes 0.38
Total Hazardous Waste Intensity (By Area) kg/1000 sq ft 0.16

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2014 2015 2016 2017
Glass Waste kg 21006
Non-Hazardous Waste (Construction Waste) tonnes 1718457 84664 251290 168869
Non-Hazardous Waste (Domestic Waste) tonnes 17749
Paper Waste kg 362831
Total Non-Hazardous Waste Intensity (By Area) tonnes/1000ft2 0.92

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2011 2012 2013 2014 2015 2016 2017
Diesel Fuel Consumption GJ 173
Energy Consumption Intensity (By Area) GJ/1000ft² 33.9
Gasoline Consumption GJ 906
Indirect Energy Consumption Intensity (By Area per Year) kWh/ft² 8.22 7.04 6.88 6.58 6.38 8.48 8.27
LPG Consumption GJ 130
Natural Gas Consumption GJ 42326
Purchased Electricity MWh 75345
Purchased Heating GJ 31841
Total Direct Energy Consumption GJ 345589
Total Energy Consumption GJ 345589
Total Indirect Energy Consumption kWh 67940244

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017
Water Consumption 1000m³ 1283

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2011 2012 2013 2014 2015 2016 2017
Packaging Material Consumption (Paper) kg 13048
Packaging Material Intensity (By Area) kg/ft² 0.0023 0.0018 0.0018 0.0016 0.00057 0.00054 0.00049

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2017
Number of Employees in Hong Kong persons 1531
Number of Employees in Hong Kong (Female) persons 545
Number of Employees in Hong Kong (Male) persons 986
Number of Employees in Hong Kong and Mainland China persons 3214
Number of Employees in Mainland China persons 1683
Number of Employees in Mainland China (Female) persons 627
Number of Employees in Mainland China (Male) persons 1056
Number of Female Employees persons 1172
Number of Male Employees persons 2042
Number of New Employees persons 705
Number of New Employees (Above 50) persons 77
Number of New Employees (Aged 30-50) persons 302
Number of New Employees (Aged Below 30) persons 326
Number of New Employees (Female) persons 264
Number of New Employees (Hong Kong) persons 342
Number of New Employees (Mainland China) persons 363
Number of New Employees (Male) persons 441
Number of Total Employees persons 3214
Percentage of Employees in Hong Kong percent 47.65
Percentage of Employees in Hong Kong and Mainland China percent 100
Percentage of Employees in Mainland China percent 52.35
Percentage of Female Employees percent 36.44
Percentage of Male Employees percent 63.56
Percentage of New Employees percent 21.94

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2013 2014 2015 2016 2017
Employees still Employed 12 Months after Return to Work
Employees still Employed 12 Months after Return to Work (Female)
Employees still Employed 12 Months after Return to Work (Male)
Percentage of Employees still Employed 12 Months after Return to Work %
Percentage of Employees still Employed 12 Months after Return to Work (Female) %
Percentage of Employees still Employed 12 Months after Return to Work (Male) %
Turnover Rate of Employees in Hong Kong % 15 14.5 14.6 13.5 22.3
Turnover Rate of Employees in Mainland China % 12.6 20.2 22
Turnover Rate of Female Employees %
Turnover Rate of General Employees %
Turnover Rate of Male Employees %
Turnover Rate of Total Employees %

Lost days due to work injury.

Standard Indicator Unit 2013 2014 2015 2016 2017
Lost Days Due to Work-related Injuries days
Lost Days Due to Work-related Injuries (Hong Kong) days
Lost Days Due to Work-related Injuries (Mainland China) days
Lost Time Injury Frequency Rate (Hong Kong) % 0.21 0.09 0.07 0.09 0.38
Lost Time Injury Frequency Rate (Mainland China) % 0.07 0.08 0.14

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2018
Number of Production Safety Emergency Drills sites 8

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2013 2014 2015 2016 2017
Percentage of Trained Hong Kong Employees % 76.9 77.4 71.9 78.9 89.2
Percentage of Trained Mainland China Employees % 89.9 90.6 90.8

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit
Average Training Hours (Female) hours
Average Training Hours (Hong Kong Employees) hours
Average Training Hours (Mainland China Employees) hours
Average Training Hours (Male) hours
Average Training Hours per Employee hours
Total Training Hours hours

Number of suppliers by geographical region.

Standard Indicator Unit 2013 2014 2015 2016 2017
Number of Suppliers in Hong Kong 1139 1256 1313 1446 1531
Number of Suppliers in Mainland China 834 492 1008

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2017
Complaints Handling Rate % 100
Number of Complaints Dealt with 42
Number of Complaints Resolved on Products and Services 42

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Standard Indicator Unit
Percentage of Employees Anti-corruption Policies have been Communicated to %