Environmental, Social, and Governance Report 2017

Company: BANK OF E ASIA (23)
Year: 2017
Published: 2018-06-28
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2016 2017 Report Pages
NOx emissions from gaseous fuel consumption in Hong Kong kilograms (kg) 7.66 7.8 33
NOx emissions from vehicles in Hong Kong grams (g) 546367 485994 33
PM emissions from vehicles in Hong Kong g 47849 43445 33
SOx emissions from gaseous fuel consumption in Hong Kong kg 0.04 0.04 33
SOx emissions from vehicles in Hong Kong g 1604 1418 33

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 Report Pages
GHG emissions intensity per unit of area in Hong Kong tonnes CO₂e/m² 0.17 0.18 33
GHG emissions intensity per unit of area of BEA China tonnes CO₂e/m² 0.11 0.11 33
Scope 1 & 2 greenhouse gas (GHG) emissions in Hong Kong tonnes CO₂e 14308.12 12567.72 33
Scope 1 & 2 greenhouse gas (GHG) emissions of BEA China tonnes CO₂e 16369.22 15993.8 33
Scope 1 greenhouse gas (GHG) emissions in Hong Kong tonnes CO₂ equivalent (CO₂e) 360.91 355.85 33
Scope 1 greenhouse gas (GHG) emissions of BEA China tonnes CO₂e 146.68 123.98 33
Scope 2 greenhouse gas (GHG) emissions in Hong Kong tonnes CO₂e 13947.21 12211.87 33
Scope 2 greenhouse gas (GHG) emissions of BEA China tonnes CO₂e 16222.54 15869.82 33

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2015 2016 2017 Report Pages
Weight of medical waste (Blue Care only) disposed tonnes 0.09 0.13 0.14 33

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2015 2016 2017 Report Pages
Recycling rate % 43.9 50.8 53.7 33
Total paper recycled tonnes 467.96 557.25 524.6 33
Total paper used tonnes 1066.14 1096.31 977.68 33

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2015 2016 2017 Report Pages
Total weight of IT products collected for recycling or reuse tonnes 12.67 9.19 8.55 33

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2015 2016 2017 Report Pages
Overall energy intensity of the Group by Gross Floor Area GJ/m² 0.73 0.71 0.73 32
Total cooling purchased for consumption ('000 kilowatt hours) '000 kWh 815.87 657.22 164.72 32
Total cooling purchased for consumption (gigajoules) GJ 2937.14 2366 593 32
Total electricity consumption ('000 kilowatt hours) '000 kWh 47543.79 46841.74 45332.38 32
Total electricity consumption (gigajoules) GJ 171157.63 168630.27 163196.55 32
Total energy consumption ('000 kilowatt hours) '000 kWh 52731.33 52092.75 49161.9 32
Total energy consumption (gigajoules) GJ 189832.79 187533.91 176982.82 32
Total fuel consumption from non-renewable sources (towngas & vehicle fuel) ('000 kilowatt hours) '000 kWh 3902.19 3602.4 3215.63 32
Total fuel consumption from non-renewable sources (towngas & vehicle fuel) (gigajoules) GJ 14047.9 12968.64 11576.27 32
Total heating purchased for consumption ('000 kilowatt hours) '000 kWh 469.48 991.39 449.17 32
Total heating purchased for consumption (gigajoules) GJ 1690.12 3569 1617 32

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 Report Pages
Per square metre of GFA water intensity m³/m² 0.54 0.56 33
Total water consumption of the organisation m³ 106479.67 107832.9 33

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2016 2017 Report Pages
Composition of the Board of Directors by age group (30–50) % 24 36
Composition of the Board of Directors by age group (Above 50) % 76 36
Composition of the Board of Directors by gender (Female) % 6 36
Composition of the Board of Directors by gender (Male) % 94 36
Employee compensation and benefits HKD million 4713 4768 32
Number of people who returned to work after parental leave, Female 314 35
Number of people who returned to work after parental leave, Male 181 35
Number of people who took parental leave, Female 428 35
Number of people who took parental leave, Male 210 35
Payments to government in Hong Kong HKD million 723 731 32
Payments to government in Mainland China HKD million 718 -49 32
Payments to government in Overseas (including Macau and Taiwan) HKD million 250 290 32
Percentage of employees per employee category by age group (Contract and Part-Time Staff, 30–50) % 1.6 36
Percentage of employees per employee category by age group (Contract and Part-Time Staff, Above 50) % 0.7 36
Percentage of employees per employee category by age group (Contract and Part-Time Staff, Below 30) % 2.2 36
Percentage of employees per employee category by age group (General Manager and above, 30–50) % 0.1 36
Percentage of employees per employee category by age group (General Manager and above, Above 50) % 0.3 36
Percentage of employees per employee category by age group (Officer, Clerical and Non-Clerical, 30–50) % 35 36
Percentage of employees per employee category by age group (Officer, Clerical and Non-Clerical, Above 50) % 5.1 36
Percentage of employees per employee category by age group (Officer, Clerical and Non-Clerical, Below 30) % 19.6 36
Percentage of employees per employee category by age group (Senior Manager and Manager, 30–50) % 28.4 36
Percentage of employees per employee category by age group (Senior Manager and Manager, Above 50) % 6.2 36
Percentage of employees per employee category by age group (Senior Manager and Manager, Below 30) % 0.8 36
Percentage of employees per employee category by gender (Contract and Part-Time Staff, Female) % 2.5 36
Percentage of employees per employee category by gender (Contract and Part-Time Staff, Male) % 2 36
Percentage of employees per employee category by gender (General Manager and above, Female) % 0.1 36
Percentage of employees per employee category by gender (General Manager and above, Male) % 0.3 36
Percentage of employees per employee category by gender (Officer, Clerical and Non-Clerical, Female) % 38.9 36
Percentage of employees per employee category by gender (Officer, Clerical and Non-Clerical, Male) % 20.9 36
Percentage of employees per employee category by gender (Senior Manager and Manager, Female) % 19.2 36
Percentage of employees per employee category by gender (Senior Manager and Manager, Male) % 16.1 36
Proportion of total workforce entitled to parental leave, Female 95% 35
Proportion of total workforce entitled to parental leave, Male 94% 35
Rate of new hires, 30–50, permanent full time staff only % 16.9 35
Rate of new hires, Above 50, permanent full time staff only % 6.8 35
Rate of new hires, Below 30, permanent full time staff only % 48.1 35
Rate of new hires, Hong Kong, Female, permanent full time staff only % 15 35
Rate of new hires, Hong Kong, Male, permanent full time staff only % 17 35
Total number of new hires (permanent full time staff only) No. of people 1664 34
Total number of new hires by region and age (permanent full time staff only) - 30–50 % 21.5 34
Total number of new hires by region and age (permanent full time staff only) - Above 50 % 0.4 34
Total number of new hires by region and age (permanent full time staff only) - Below 30 % 31.6 34
Total number of new hires by region and age (permanent full time staff only) - Hong Kong - 30–50 % 19.8 34
Total number of new hires by region and age (permanent full time staff only) - Hong Kong - Above 50 % 2.1 34
Total number of new hires by region and age (permanent full time staff only) - Hong Kong - Below 30 % 17.7 34
Total number of new hires by region and age (permanent full time staff only) - Mainland China - 30–50 % 21.5 34
Total number of new hires by region and age (permanent full time staff only) - Mainland China - Above 50 % 0.4 34
Total number of new hires by region and age (permanent full time staff only) - Mainland China - Below 30 % 31.6 34
Total number of new hires by region and age (permanent full time staff only) - Overseas (incl. Macau & Taiwan) - 30–50 % 3.3 34
Total number of new hires by region and age (permanent full time staff only) - Overseas (incl. Macau & Taiwan) - Above 50 % 0.5 34
Total number of new hires by region and age (permanent full time staff only) - Overseas (incl. Macau & Taiwan) - Below 30 % 3.1 34
Total number of new hires by region and gender (permanent full time staff only) - Hong Kong - Female % 21.2 34
Total number of new hires by region and gender (permanent full time staff only) - Hong Kong - Male % 18.4 34
Total number of new hires by region and gender (permanent full time staff only) - Mainland China - Female % 30.2 34
Total number of new hires by region and gender (permanent full time staff only) - Mainland China - Male % 23.3 34
Total number of new hires by region and gender (permanent full time staff only) - Overseas (incl. Macau & Taiwan) - Female % 3.7 34
Total number of new hires by region and gender (permanent full time staff only) - Overseas (incl. Macau & Taiwan) - Male % 3.2 34
Total number of permanent employees by employment type and gender - Full time - Female % 59.5 34
Total number of permanent employees by employment type and gender - Full time - Male % 38.8 34
Total number of permanent employees by employment type and gender - Part time - Female % 1.2 34
Total number of permanent employees by employment type and gender - Part time - Male % 0.5 34
Total workforce No. of people 9978 34
Total workforce by employment contract and gender - Fixed Term/Temporary Contract - Female % 1.3 34
Total workforce by employment contract and gender - Fixed Term/Temporary Contract - Male % 1.5 34
Total workforce by employment contract and gender - Permanent Contract - Female % 59.4 34
Total workforce by employment contract and gender - Permanent Contract - Male % 37.8 34
Total workforce by employment contract and region - Fixed Term/Temporary Contract - Hong Kong % 0.9 34
Total workforce by employment contract and region - Fixed Term/Temporary Contract - Mainland China % 1.8 34
Total workforce by employment contract and region - Fixed Term/Temporary Contract - Overseas (incl. Macau & Taiwan) % 0.1 34
Total workforce by employment contract and region - Permanent Contract - Hong Kong % 42.7 34
Total workforce by employment contract and region - Permanent Contract - Mainland China % 48.9 34
Total workforce by employment contract and region - Permanent Contract - Overseas (incl. Macau & Taiwan) % 5.6 34
Total workforce by region and age - Hong Kong - 30–50 % 26 34
Total workforce by region and age - Hong Kong - Above 50 % 9.9 34
Total workforce by region and age - Hong Kong - Below 30 % 7.8 34
Total workforce by region and age - Mainland China - 30–50 % 36 34
Total workforce by region and age - Mainland China - Above 50 % 1.2 34
Total workforce by region and age - Mainland China - Below 30 % 13.6 34
Total workforce by region and age - Overseas (incl. Macau & Taiwan) - 30–50 % 3.3 34
Total workforce by region and age - Overseas (incl. Macau & Taiwan) - Above 50 % 1.2 34
Total workforce by region and age - Overseas (incl. Macau & Taiwan) - Below 30 % 1 34
Total workforce by region and gender - Hong Kong - Female % 24.7 34
Total workforce by region and gender - Hong Kong - Male % 19 34
Total workforce by region and gender - Mainland China - Female % 32.7 34
Total workforce by region and gender - Mainland China - Male % 18 34
Total workforce by region and gender - Overseas (incl. Macau & Taiwan) - Female % 3.3 34
Total workforce by region and gender - Overseas (incl. Macau & Taiwan) - Male % 2.3 34

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2017 Report Pages
Absentee rate (Overall) % 1.54% 36
Absentee rate (Overseas incl. Macau & Taiwan) % 1.75% 36
Employee turnover, Hong Kong, 30–50, permanent full time staff only % 22.7 35
Employee turnover, Hong Kong, Above 50, permanent full time staff only % 6.4 35
Employee turnover, Hong Kong, Below 30, permanent full time staff only % 14 35
Employee turnover, Hong Kong, Female, permanent full time staff only % 23.9 35
Employee turnover, Hong Kong, Male, permanent full time staff only % 19.2 35
Employee turnover, Mainland China, 30–50, permanent full time staff only % 31.9 35
Employee turnover, Mainland China, Above 50, permanent full time staff only % 0.8 35
Employee turnover, Mainland China, Below 30, permanent full time staff only % 19.1 35
Employee turnover, Mainland China, Female, permanent full time staff only % 29 35
Employee turnover, Mainland China, Male, permanent full time staff only % 22.8 35
Employee turnover, Overseas (incl. Macau & Taiwan), 30–50, permanent full time staff only % 2.9 35
Employee turnover, Overseas (incl. Macau & Taiwan), Above 50, permanent full time staff only % 0.5 35
Employee turnover, Overseas (incl. Macau & Taiwan), Below 30, permanent full time staff only % 1.7 35
Employee turnover, Overseas (incl. Macau & Taiwan), Female, permanent full time staff only % 2.7 35
Employee turnover, Overseas (incl. Macau & Taiwan), Male, permanent full time staff only % 2.4 35
Rate of employee turnover, Hong Kong, 30–50, permanent full time staff only % 18 35
Rate of employee turnover, Hong Kong, Above 50, permanent full time staff only % 13.9 35
Rate of employee turnover, Hong Kong, Below 30, permanent full time staff only % 40.1 35
Rate of employee turnover, Hong Kong, Female, permanent full time staff only % 20.4 35
Rate of employee turnover, Hong Kong, Male, permanent full time staff only % 21.4 35
Rate of employee turnover, Mainland China, 30–50, permanent full time staff only % 18.4 35
Rate of employee turnover, Mainland China, Above 50, permanent full time staff only % 14.7 35
Rate of employee turnover, Mainland China, Below 30, permanent full time staff only % 31.5 35
Rate of employee turnover, Mainland China, Female, permanent full time staff only % 18.7 35
Rate of employee turnover, Mainland China, Male, permanent full time staff only % 27.1 35
Rate of employee turnover, Overseas (incl. Macau & Taiwan), 30–50, permanent full time staff only % 17.8 35
Rate of employee turnover, Overseas (incl. Macau & Taiwan), Above 50, permanent full time staff only % 9.4 35
Rate of employee turnover, Overseas (incl. Macau & Taiwan), Below 30, permanent full time staff only % 32.4 35
Rate of employee turnover, Overseas (incl. Macau & Taiwan), Female, permanent full time staff only % 16.7 35
Rate of employee turnover, Overseas (incl. Macau & Taiwan), Male, permanent full time staff only % 22.1 35
Rate of new hires, Mainland China, Female, permanent full time staff only % 16.1 35
Rate of new hires, Mainland China, Male, permanent full time staff only % 22.9 35
Rate of new hires, Overseas (incl. Macau & Taiwan), Female, permanent full time staff only % 18.5 35
Rate of new hires, Overseas (incl. Macau & Taiwan), Male, permanent full time staff only % 24.3 35
Retention rate, Female 78.1% 35
Retention rate, Male 77.8% 35
Total employees retained 12 months after returning to work after parental leave, Female 293 35
Total employees retained 12 months after returning to work after parental leave, Male 154 35
Total number of employee turnover, permanent full time staff only No. of people 2013 35

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2017 Report Pages
Injury rate per 1000 employees (Hong Kong) % 3.90% 36
Injury rate per 1000 employees (Mainland China) % 0.79% 36
Injury rate per 1000 employees (Overall) % 2.51% 36
Injury rate per 1000 employees (Overseas incl. Macau & Taiwan) % 7.09% 36

Lost days due to work injury.

Indicator Unit 2017 Report Pages
Absentee rate (Hong Kong) % 2.18% 36
Absentee rate (Mainland China) % 0.97% 36
Lost day rate (Hong Kong) % 0.06% 36
Lost day rate (Mainland China) % 0.02% 36
Lost day rate (Overall) % 0.04% 36
Lost day rate (Overseas incl. Macau & Taiwan) % 0.001% 36
Lost days due to work related injury 927 36

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2017 Report Pages
Return to work rate, Female 87.5% 35
Return to work rate, Male 86.6% 35

The average training hours completed per employee by gender and employee category.

Indicator Unit 2017 Report Pages
Average hours of training per employee by employee category (Contract and Part-Time Staff) hours 16 36
Average hours of training per employee by employee category (General Manager and above) hours 16.2 36
Average hours of training per employee by employee category (Officer, Clerical and Non-Clerical) hours 38.6 36
Average hours of training per employee by employee category (Senior Manager and Manager) hours 30.6 36
Average hours of training per employee by gender (Female) hours 35.4 36
Average hours of training per employee by gender (Male) hours 32.7 36

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2017 Report Pages
Number of complaints received from customers 1953 16
Number of compliments received from customers 1170 16
Percentage increase in compliments compared with 2016 % 9 16

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2017 Report Pages
Number of substantiated complaints related to mishandling of customer data 10 16
Percentage of BEA customer transactions and activities conducted online % 90 16
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data 10 37

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2016 2017 Report Pages
Payments to providers of capital HKD million 1997 4113 32

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2017 Report Pages
Number of grievances about labour practices filed, addressed and resolved 3 37

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2016 2017 Report Pages
Economic value retained HKD million 4380 4547 32
Percentage decrease in complaints compared with 2016 % 3 16

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2016 2017 Report Pages
Operating costs HKD million 2989 2797 32
Revenue HKD million 15774 17201 32
Total value of charitable donations HKD million 4 4 32

The types of emissions and respective emissions data.

Standard Indicator Unit 2016 2017
Airborne Particulate Matter (PM) Emissions kg 47.849 43.445
NOₓ Emissions kg 554.027 493.794
SOₓ Emissions kg 1.604 1.458

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017
Direct GHG Emissions (Scope 1) tonnes CO₂e 146.68 123.98
Indirect Energy Emissions (Scope 2) tonnes CO₂e 16222.54 12211.87
Total GHG Emissions tonnes CO₂e 16369.22 15993.8
Total GHG Emissions Intensity (By Area) tonnes CO₂e/m² 0.17 0.11

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2015 2016 2017
Hazardous Waste Disposed tonnes 0.09 0.13 0.14

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2015 2016 2017
Recycling Rate of Non-Hazardous Waste % 43.9 50.8 53.7

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2015 2016 2017
Energy Consumption Intensity (By Area) GJ/m² 0.73 0.71 0.73
Purchased Cooling GJ 2937.14 2366 593
Purchased Electricity GJ 171157.63 168630.27 163196.55
Purchased Heating GJ 1690.12 3569 1617
Total Energy Consumption GJ 189832.79 187533.91 176982.82
Total Non-Renewable Fuel Consumption GJ 14047.9 12968.64 11576.27

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017
Water Consumption m³ 106479.67 107832.9
Water Consumption Intensity (By Revenue) m³/m² 0.54 0.56

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2015 2016 2017
Packaging Material Consumption (Paper) tonnes 1066.14 1096.31 977.68

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2017
Number of Full-time Employees No. of people 9772
Number of New Employees No. of people 1664
Number of Part-time Employees No. of people 170
Number of Total Employees No. of people 9978
Percentage of Employees Aged 30-50 % 65.3
Percentage of Employees Aged Above 50 % 14.3
Percentage of Employees Aged Below 30 % 20.4
Percentage of Female Employees % 59.5
Percentage of Full-time Employees % 98.3
Percentage of Male Employees % 38.8
Percentage of Part-time Employees % 1.7

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2017
Employees still Employed 12 Months after Return to Work (Female) No. of people 293
Employees still Employed 12 Months after Return to Work (Male) No. of people 154
Turnover Rate of Employees Aged 30-50 % 22.7
Turnover Rate of Employees Aged Above 50 % 6.4
Turnover Rate of Employees Aged Below 30 % 14
Turnover Rate of Employees in Hong Kong % 1.54
Turnover Rate of Employees in Mainland China % 0.97
Turnover Rate of Employees in Overseas % 1.75
Turnover Rate of Female Employees % 23.9
Turnover Rate of Male Employees % 19.2

Lost days due to work injury.

Standard Indicator Unit 2017
Lost Days Due to Work-related Injuries days 927

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2017
Average Training Hours (Contract Employees) hours 16
Average Training Hours (Female) hours 35.4
Average Training Hours (General Employees) hours 38.6
Average Training Hours (Male) hours 32.7
Average Training Hours (Senior Management) hours 16.2

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2017
Total Number of Customer Complaints 1953

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Standard Indicator Unit 2017
Number of Customer Privacy Leakage Incident 10
Number of Customer Privacy Related Complaints 10

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2016 2017
Total Social Investment HKD million 4 4