Sustainability Report 2017

Company: MTR CORPORATION (66)
Year: 2017
Published: 2018-05-21
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2017 Report Pages
Cases involving environmental regulations (Main contractors) number 3 88
Cases involving environmental regulations (Main contractors) - TfL Rail/Elizabeth Line number n/a 98

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2015 2016 2017 Report Pages
Breakdown of Scope 1 emissions in Hong Kong - Corporate Support Functions and Main Office Buildings tCO2e 6670 6424 50
Breakdown of Scope 1 emissions in Hong Kong - Network Expansion tCO2e 3145 3799 50
Breakdown of Scope 1 emissions in Hong Kong - Properties & Other Business tCO2e 244 206 50
Breakdown of Scope 1 emissions in Hong Kong - Transport Operations tCO2e 38082 38495 50
Breakdown of Scope 2 emissions in Hong Kong - Corporate Support Functions and Main Office Buildings tCO2e 241745 226068 50
Breakdown of Scope 2 emissions in Hong Kong - Network Expansion tCO2e 14585 13679 50
Breakdown of Scope 2 emissions in Hong Kong - Properties & Other Business tCO2e 2959 1842 50
Breakdown of Scope 2 emissions in Hong Kong - Transport Operations tCO2e 1004663 1016074 50
Breakdown of Scope 3 emissions in Hong Kong - Corporate Support Functions and Main Office Buildings tCO2e 666 693 50
Breakdown of Scope 3 emissions in Hong Kong - Network Expansion tCO2e 2513 2734 50
Breakdown of Scope 3 emissions in Hong Kong - Properties & Other Business tCO2e 523 556 50
Breakdown of Scope 3 emissions in Hong Kong - Transport Operations tCO2e 39586 23823 50
Corporate Functions and Main Office Buildings - Scope 1 GHG emissions tonnes CO2e 3799 85
Corporate Functions and Main Office Buildings - Scope 2 GHG emissions tonnes CO2e 13679 85
Corporate Functions and Main Office Buildings - Scope 3 GHG emissions tonnes CO2e 2734 85
Corporate Functions and Main Office Buildings - Total GHG emissions tonnes CO2e 20212 85
Network Expansion - Scope 1 GHG emissions tonnes CO2e 206 85
Network Expansion - Scope 2 GHG emissions tonnes CO2e 1842 85
Network Expansion - Scope 3 GHG emissions tonnes CO2e 23823 85
Network Expansion - Total GHG emissions tonnes CO2e 25871 85
Properties and other Businesses - Scope 1 GHG emissions tonnes CO2e 6624 85
Properties and other Businesses - Scope 2 GHG emissions tonnes CO2e 226068 85
Properties and other Businesses - Scope 3 GHG emissions tonnes CO2e 693 85
Properties and other Businesses - Total GHG emissions tonnes CO2e 233185 85
Scope 1 GHG emissions tonnes CO2e 48924 85
Scope 1 emissions (Melbourne’s Metropolitan Rail Services) tonnes CO₂e 5690 96
Scope 1 emissions (Shenzhen Metro Line 4) tonnes COâ‚‚e 362 96
Scope 1 emissions (Stockholm Metro) tonnes COâ‚‚e 158 96
Scope 1 emissions (Stockholms Pendeltåg) tonnes CO₂e 9 96
Scope 2 GHG emissions tonnes CO2e 1257654 85
Scope 2 emissions (Melbourne’s Metropolitan Rail Services) tonnes CO₂e 499306 96
Scope 2 emissions (Shenzhen Metro Line 4) tonnes COâ‚‚e 86755 96
Scope 2 emissions (Stockholm Metro) tonnes COâ‚‚e 11318 96
Scope 2 emissions (Stockholms Pendeltåg) tonnes CO₂e 11953 96
Scope 2 emissions (TfL Rail/Elizabeth Line) tonnes COâ‚‚e 15189 96
Scope 3 GHG emissions tonnes CO2e 27806 85
Total GHG emissions tonnes CO2e 1334394 85
Total GHG emissions (Melbourne’s Metropolitan Rail Services) tonnes CO₂e 504996 96
Total GHG emissions (Shenzhen Metro Line 4) tonnes COâ‚‚e 87118 96
Total GHG emissions (Stockholm Metro) tonnes COâ‚‚e 11476 96
Total GHG emissions (Stockholms Pendeltåg) tonnes CO₂e 11962 96
Total GHG emissions (TfL Rail/Elizabeth Line) tonnes COâ‚‚e 15189 96
Total GHG emissions in Hong Kong Scope 1 tonnes CO2e 51752 48141 48924 50
Total GHG emissions in Hong Kong Scope 2 tonnes CO2e 1258826 1263952 1257664 50
Total GHG emissions in Hong Kong Scope 3 tonnes CO2e 33145 43288 27806 50
Transport Operations - Scope 1 GHG emissions tonnes CO2e 38495 85
Transport Operations - Scope 2 GHG emissions tonnes CO2e 1016074 85
Transport Operations - Scope 3 GHG emissions tonnes CO2e 556 85
Transport Operations - Total GHG emissions tonnes CO2e 1055126 85

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 Report Pages
Total hazardous wastes (2015 onward) tonnes 238 84
Total hazardous wastes (Shenzhen Metro Line 4) tonnes 51.2 96
Total hazardous wastes (Stockholm Metro) tonnes 48.5 96
Total hazardous wastes (Stockholms Pendeltåg) tonnes 48 96
Total hazardous wastes in liquid (2015 onward) litres 75609 84
Total hazardous wastes in liquid (Shenzhen Metro Line 4) litres 11.6 96
Total hazardous wastes in liquid (Stockholm Metro) litres 91.5 96
Total hazardous wastes in liquid (Stockholms Pendeltåg) litres 353.7 96

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 Report Pages
General wastes from railway extension projects tonnes 53608 84
Metals recycled (Melbourne’s Metropolitan Rail Services) tonnes 2075.8 96
Metals recycled (Shenzhen Metro Line 4) tonnes 18 96
Metals recycled (Stockholm Metro) tonnes 266 96
Metals recycled (Stockholms Pendeltåg) tonnes 114.5 96
Metals recycled from railway operations tonnes 3598 84
Total construction wastes recycled (2014 onward) tonnes 1040668 84

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2012 2013 2014 2015 2016 2017 2020 2023 Report Pages
Capacity KM per Route KM 481.41 495.94 496.91 515.68 493.66 104
Electricity consumption in Hong Kong - Properties MWh 413785 405840 395323 41
Electricity consumption in Hong Kong - Railway Operations - Heavy Rail MWh 1486014 1487354 1573174 41
Electricity consumption in Hong Kong - Railway Operations - Light Rail and Bus MWh 55094 55227 55170 41
Electricity consumption in Hong Kong - Railway Operations - Total MWh 1541108 1542581 1628344 41
Electricity consumption in Hong Kong - Total MWh 1954893 1948421 2023667 41
Electricity consumption per revenue car-km kWh per revenue car-km 4.85 84
Electricity consumption per revenue car-km - Heavy rail kWh per revenue car-km 4.84 84
Electricity consumption per revenue car-km - Light rail and bus kWh per revenue car-km 4.95 84
Increase in electricity consumption per passenger kilometre compared to 2016 percent 1.26 43
Target reduction in electricity consumed per passenger-kilometre in heavy rail network percent 21 43
Target reduction in energy use for investment properties portfolio percent 12 43
Total electricity consumption - Heavy rail (Melbourne’s Metropolitan Rail Services) MWh 460203 96
Total electricity consumption - Heavy rail (Shenzhen Metro Line 4) MWh 91427 96
Total electricity consumption - Heavy rail (Stockholm Metro) MWh 169733 96
Total electricity consumption - Heavy rail (Stockholms Pendeltåg) MWh 183322 96
Total electricity consumption - Heavy rail (TfL Rail/Elizabeth Line) MWh 43205 96
Total electricity purchased for Railway Operations MWh 1628344 84
Total electricity purchased for Railway Operations - Heavy rail MWh 1573174 84
Total electricity purchased for Railway Operations - Light rail and bus MWh 55170 84
Total electricity purchased for managed and investment properties MWh 395323 84

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 Report Pages
Total water consumption from railway operation (Melbourne’s Metropolitan Rail Services) m³ 235918 96
Total water consumption from railway operation (Shenzhen Metro Line 4) m³ 202514 96
Total water consumption from station cooling towers (2016 onward) m³ 223237 84
Water consumption from managed and investment properties m³ 1147940 84
Water consumption from railway operations m³ 768302 84

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2013 2014 2015 2016 2017 2023 Report Pages
Electricity efficiency ratio of rail assets (Hong Kong) kWh per car-km 4.7 4.78 4.84 4.79 4.85 42
Expected reduction in electricity consumption from chiller replacement (stations) percent 30 43
Reduction in energy use for Hong Kong investment properties portfolio percent 10 43
Stations: to maintain a cool, pleasant and comfortable environment generally at or below 27°C for platforms and 29°C for station concourses, except on very hot days % 99.8 90

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2017 Report Pages
Total number of passenger trips (Weekday average) million 5.76 86
Total number of passenger trips - Hong Kong passenger services million 2000 86
Total number of passenger trips - Melbourne's Metropolitan Rail Services million 241 98
Total number of passenger trips - Shenzhen Metro Line 4 million 210 98
Total number of passenger trips - Stockholm Metro million 353 98
Trains, except Light Rail: to maintain a cool, pleasant and comfortable train environment generally at or below 26°C % 99.9 90

Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.

Indicator Unit 2017 Report Pages
Annual review of climate change - risks assessment and continuous risk management action Completed 84

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2013 2014 2015 2016 2017 Report Pages
Average length of service of employees - Hong Kong years 13.1 62
Economic Value Retained for Reinvestment HK$ million 4567 19
Employee Satisfaction Index - Stockholm operations % 84 62
Ordinary Dividends (Other Shareholders) HK$ million 1584 19
Persons with disabilities employed number 346 86
Persons with disabilities employed (%) % 2 86
Persons with disabilities employed in Hong Kong % 1.4 1.6 1.6 1.7 2 57
Share of franchised public transport in Hong Kong % 49.1 86
Staff Costs (Employees) HK$ million 13660 19
Total employees number 378 285 86, 101
Total employees (Melbourne’s Metropolitan Rail Services) number 5666 96
Total employees (Shenzhen Metro Line 4) number 1415 96
Total employees (Stockholm Metro) number 3192 96
Total employees (Stockholms Pendeltåg) number 1323 96
Total employees (TfL Rail/Elizabeth Line) number 725 96
Total workforce (full-time) by age: Aged 30-below 50 number 165 159 101
Total workforce (full-time) by age: Aged 50 & above number 32 32 101
Total workforce (full-time) by age: Aged below 30 number 95 94 101
Total workforce (full-time) by gender: Female number 124 123 101
Total workforce (full-time) by gender: Male number 168 162 101
Total workforce by age - Aged 30-below 50 number 8531 86
Total workforce by age - Aged 30–below 50 (Melbourne’s Metropolitan Rail Services) number 1375 96
Total workforce by age - Aged 30–below 50 (Shenzhen Metro Line 4) number 660 96
Total workforce by age - Aged 30–below 50 (Stockholm Metro) number 639 96
Total workforce by age - Aged 30–below 50 (Stockholms Pendeltåg) number 449 96
Total workforce by age - Aged 30–below 50 (TfL Rail/Elizabeth Line) number 449 96
Total workforce by age - Aged 50 & above number 5400 86
Total workforce by age - Aged 50 & above (Melbourne’s Metropolitan Rail Services) number 1819 96
Total workforce by age - Aged 50 & above (Shenzhen Metro Line 4) number 6 96
Total workforce by age - Aged 50 & above (Stockholm Metro) number 1233 96
Total workforce by age - Aged 50 & above (Stockholms Pendeltåg) number 474 96
Total workforce by age - Aged 50 & above (TfL Rail/Elizabeth Line) number 157 96
Total workforce by age - Aged below 30 number 3593 86
Total workforce by age - Aged below 30 (Melbourne’s Metropolitan Rail Services) number 553 96
Total workforce by age - Aged below 30 (Shenzhen Metro Line 4) number 749 96
Total workforce by age - Aged below 30 (Stockholm Metro) number 584 96
Total workforce by age - Aged below 30 (Stockholms Pendeltåg) number 210 96
Total workforce by age - Aged below 30 (TfL Rail/Elizabeth Line) number 119 96
Total workforce by employment type - Full time number 17524 86
Total workforce by employment type - Full time (Melbourne’s Metropolitan Rail Services) number 4894 96
Total workforce by employment type - Full time (Shenzhen Metro Line 4) number 1415 96
Total workforce by employment type - Full time (Stockholm Metro) number 2335 96
Total workforce by employment type - Full time (Stockholms Pendeltåg) number 1200 96
Total workforce by employment type - Full time (TfL Rail/Elizabeth Line) number 705 96
Total workforce by employment type - Part time number 1960 86
Total workforce by employment type - Part time (Melbourne’s Metropolitan Rail Services) number 572 96
Total workforce by employment type - Part time (Stockholm Metro) number 857 96
Total workforce by employment type - Part time (Stockholms Pendeltåg) number 123 96
Total workforce by employment type - Part time (TfL Rail/Elizabeth Line) number 20 96
Total workforce by employment type: Full-time number 292 285 101
Total workforce by employment type: Part-time number 86 74 101
Total workforce by gender - Female number 3606 86
Total workforce by gender - Female (Melbourne’s Metropolitan Rail Services) number 1234 96
Total workforce by gender - Female (Shenzhen Metro Line 4) number 381 96
Total workforce by gender - Female (Stockholm Metro) number 897 96
Total workforce by gender - Female (Stockholms Pendeltåg) number 417 96
Total workforce by gender - Female (TfL Rail/Elizabeth Line) number 145 96
Total workforce by gender - Male number 13918 86
Total workforce by gender - Male (Melbourne’s Metropolitan Rail Services) number 4232 96
Total workforce by gender - Male (Shenzhen Metro Line 4) number 1034 96
Total workforce by gender - Male (Stockholm Metro) number 2295 96
Total workforce by gender - Male (Stockholms Pendeltåg) number 906 96
Total workforce by gender - Male (TfL Rail/Elizabeth Line) number 580 96
Vacant posts filled internally either by promotion or transfer % 49 59 59 67 57 87
Vacant posts filled internally either by promotion or transfer, Melbourne's Metropolitan Rail Services % 33.5 97
Vacant posts filled internally either by promotion or transfer, Shenzhen Metro Line 4 % 28.6 22.1 24.9 97
Vacant posts filled internally either by promotion or transfer, Stockholm Metro % 17 97
Vacant posts filled internally either by promotion or transfer, Stockholms Pendeltåg % 6.5 5.8 97
Vacant posts filled internally either by promotion or transfer, TfL Rail/Elizabeth Line % 23.3 97
Women employees % 20.6 86
Women on the Board % 20 86

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2013 2014 2015 2016 2017 Report Pages
New employee hires rate by age (Aged 30-below 50) % 5.2 4.6 87
New employee hires rate by age (Aged 50 & above) % 1.3 1.3 87
New employee hires rate by age (Aged below 30) % 35.4 30.5 87
New employee hires rate by gender (Female) % 14.3 10.7 87
New employee hires rate by gender (Male) % 9.1 8.4 87
Total voluntary staff turnover rate % 4.2 4.4 3.7 3.5 4.5 87
Total voluntary staff turnover rate, Melbourne's Metropolitan Rail Services % 5.1 97
Total voluntary staff turnover rate, Shenzhen Metro Line 4 % 11.4 11.9 12 97
Total voluntary staff turnover rate, Stockholm Metro % 5.6 5 3.6 97
Total voluntary staff turnover rate, Stockholms Pendeltåg % 5.2 5.8 97
Total voluntary staff turnover rate, TfL Rail/Elizabeth Line % 3.7 97
Voluntary staff turnover rate aged 30–below 50, Melbourne's Metropolitan Rail Services % 5.2 97
Voluntary staff turnover rate aged 30–below 50, Shenzhen Metro Line 4 % 5.4 7.7 97
Voluntary staff turnover rate aged 30–below 50, Stockholm Metro % 2.6 4.5 97
Voluntary staff turnover rate aged 30–below 50, Stockholms Pendeltåg % 6.6 5.3 97
Voluntary staff turnover rate aged 30–below 50, TfL Rail/Elizabeth Line % 2.9 97
Voluntary staff turnover rate aged 50 & above, Melbourne's Metropolitan Rail Services % 5.1 97
Voluntary staff turnover rate aged 50 & above, Stockholm Metro % 2.5 1.7 97
Voluntary staff turnover rate aged 50 & above, Stockholms Pendeltåg % 2.8 4.3 97
Voluntary staff turnover rate aged 50 & above, TfL Rail/Elizabeth Line % 3.3 97
Voluntary staff turnover rate aged below 30, Melbourne's Metropolitan Rail Services % 4.9 97
Voluntary staff turnover rate aged below 30, Shenzhen Metro Line 4 % 16.7 15.2 97
Voluntary staff turnover rate aged below 30, Stockholm Metro % 0.4 8.5 97
Voluntary staff turnover rate aged below 30, Stockholms Pendeltåg % 9.7 12.2 97
Voluntary staff turnover rate aged below 30, TfL Rail/Elizabeth Line % 8.3 97
Voluntary staff turnover rate by age (Aged 30-below 50) % 3.3 3.5 4.3 87
Voluntary staff turnover rate by age (Aged 50 & above) % 1.6 0.9 1.2 87
Voluntary staff turnover rate by age (Aged below 30) % 8.2 7.6 9.7 87
Voluntary staff turnover rate by gender (Female) % 5.6 4.5 6.2 87
Voluntary staff turnover rate by gender (Male) % 3.2 3.2 4 87
Voluntary staff turnover rate by gender, Female, Melbourne's Metropolitan Rail Services % 5.3 97
Voluntary staff turnover rate by gender, Female, Shenzhen Metro Line 4 % 9.7 6.8 97
Voluntary staff turnover rate by gender, Female, Stockholm Metro % 1.4 3.4 97
Voluntary staff turnover rate by gender, Female, Stockholms Pendeltåg % 7 6.1 97
Voluntary staff turnover rate by gender, Female, TfL Rail/Elizabeth Line % 5.2 97
Voluntary staff turnover rate by gender, Male, Melbourne's Metropolitan Rail Services % 5.1 97
Voluntary staff turnover rate by gender, Male, Shenzhen Metro Line 4 % 12.6 13.4 97
Voluntary staff turnover rate by gender, Male, Stockholm Metro % 4 3.7 97
Voluntary staff turnover rate by gender, Male, Stockholms Pendeltåg % 4.6 5.7 97
Voluntary staff turnover rate by gender, Male, TfL Rail/Elizabeth Line % 3.7 97
Voluntary turnover rate - Hong Kong % 4.5 62
Voluntary turnover rate - Melbourne's Metropolitan Rail Services % 5.6 62
Voluntary turnover rate - Shenzhen Metro Line 4 % 12 62
Voluntary turnover rate - Stockholm Metro % 5.2 62
Voluntary turnover rate - Stockholms Pendeltåg % 5.8 62
Voluntary turnover rate - TfL Rail/Elizabeth Line % 3.7 62

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2013 2014 2015 2016 2017 Report Pages
Contractor Safety Fatality Performance Stockholms Pendeltåg n/a n/a 100
Contractor Safety Fatality Target Stockholms Pendeltåg n/a 100
Contractor Safety Lost time injuries per 100000 man-hour Performance Melbourne's Metropolitan Rail Services number 0.22 0.08 0.03 100
Contractor Safety Lost time injuries per 100000 man-hour Performance Shenzhen Metro Line 4 number 0.12 0.23 0.12 100
Contractor Safety Lost time injuries per 100000 man-hour Performance Stockholm Metro n/a n/a n/a 100
Contractor Safety Lost time injuries per 100000 man-hour Performance Stockholms Pendeltåg n/a n/a 100
Contractor Safety Lost time injuries per 100000 man-hour Performance TfL Rail/Elizabeth Line 0.33 0.31 100
Contractor Safety Lost time injuries per 100000 man-hour Target Melbourne's Metropolitan Rail Services number 0.4 0.4 0.4 100
Contractor Safety Lost time injuries per 100000 man-hour Target Shenzhen Metro Line 4 number 0.44 0.42 0.42 100
Contractor Safety Lost time injuries per 100000 man-hour Target Stockholm Metro n/a n/a n/a 100
Contractor Safety Lost time injuries per 100000 man-hour Target Stockholms Pendeltåg n/a n/a 100
Contractor Safety Lost time injuries per 100000 man-hour Target TfL Rail/Elizabeth Line n/a n/a n/a 100
Contractor Safety Number of injuries per 100000 manhours Performance number 2.35 0.79 101
Contractor Safety Number of injuries per 100000 manhours Target number 1.64 1.64 101
Customer and public safety - fatalities in Hong Kong - Bus 1 29
Customer and public safety - fatalities in Hong Kong - Light Rail 1 29
Fatality Performance - Stockholms Pendeltåg number n/a 99
Fatality Target - Stockholms Pendeltåg number n/a 99
No. of injuries per million passenger journeys Performance - Melbourne's Metropolitan Rail Services number 0.76 99
No. of injuries per million passenger journeys Performance - Shenzhen Metro Line 4 number 1.12 99
No. of injuries per million passenger journeys Performance - Stockholm Metro number 1.08 99
No. of injuries per million passenger journeys Performance - Stockholms Pendeltåg number 0.74 99
No. of injuries per million passenger journeys Performance - TfL Rail/Elizabeth Line number 3.03 99
Number of customer and public injuries requiring hospitalisation in Hong Kong - Bus 4 6 29
Number of customer and public injuries requiring hospitalisation in Hong Kong - Heavy Rail 144 129 29
Number of customer and public injuries requiring hospitalisation in Hong Kong - Light Rail 26 26 29
Number of injuries requiring hospitalisation per 100 million passenger journeys in Hong Kong - Bus - Performance 6.29 9.44 29
Number of injuries requiring hospitalisation per 100 million passenger journeys in Hong Kong - Bus - Target 6.88 6.88 29
Number of injuries requiring hospitalisation per 100 million passenger journeys in Hong Kong - Heavy Rail - Performance 8.39 7.3 29
Number of injuries requiring hospitalisation per 100 million passenger journeys in Hong Kong - Heavy Rail - Target 9.48 9.29 29
Number of injuries requiring hospitalisation per 100 million passenger journeys in Hong Kong - Light Rail - Performance 14.55 9.52 29
Number of injuries requiring hospitalisation per 100 million passenger journeys in Hong Kong - Light Rail - Target 13.66 13.66 29
Reportable accidents per 100000 man-hour - China and International Business Division (up to 2015) - Performance number n/a (4) 95
Reportable accidents per 100000 man-hour - China and International Business Division (up to 2015) - Target number n/a (4) 95
Reportable accidents per 100000 man-hour - Corporate support functions - Performance number 0.17 0.08 0.15 0.22 0.21 95
Reportable accidents per 100000 man-hour - Corporate support functions - Target number 0.18 0.17 0.23 0.15 0.15 95
Reportable accidents per 100000 man-hour - Hong Kong investment property - Performance number 0.16 0.15 0.08 0.05 0.26 95
Reportable accidents per 100000 man-hour - Hong Kong investment property - Target number 0.22 0.22 0.22 0.22 0.22 95
Reportable accidents per 100000 man-hour - Hong Kong management property - Performance number 0.13 0.13 0.15 0.12 0.18 95
Reportable accidents per 100000 man-hour - Hong Kong management property - Target number 0.22 0.22 0.22 0.22 0.22 95
Reportable accidents per 100000 man-hour - Hong Kong project construction - network improvement projects - Performance number 0.22 95
Reportable accidents per 100000 man-hour - Hong Kong project construction - network improvement projects - Target number 0.3 95
Reportable accidents per 100000 man-hour - Hong Kong project construction - railway extension projects - Performance number 0.56 0.57 0.48 0.49 0.32 95
Reportable accidents per 100000 man-hour - Hong Kong project construction - railway extension projects - Target number 0.3 0.3 0.3 0.3 0.3 95
Reportable accidents per 100000 man-hour - Hong Kong property development and investment projects - Performance number 0.04 0.06 0.06 0.03 0.03 95
Reportable accidents per 100000 man-hour - Hong Kong property development and investment projects - Target number 0.38 0.35 0.3 0.3 0.3 95
Reportable accidents per 100000 man-hour - Operating railway - Performance number 0.24 0.16 0.16 0.16 0.18 95
Reportable accidents per 100000 man-hour - Operating railway - Target number 0.21 0.21 0.21 0.21 0.21 95
Reportable accidents per 100000 man-hour for contactors in Hong Kong - Corporate Support Functions 0.22 0.21 32
Reportable accidents per 100000 man-hour for contactors in Hong Kong - Investment Property 0.05 0.26 32
Reportable accidents per 100000 man-hour for contactors in Hong Kong - Management Property 0.12 0.18 32
Reportable accidents per 100000 man-hour for contactors in Hong Kong - Operations Railway 0.16 0.18 32
Reportable accidents per 100000 man-hour for contactors in Hong Kong - Project Construction - Network Improvement Projects n/a 0.22 32
Reportable accidents per 100000 man-hour for contactors in Hong Kong - Projects Construction – Railway Extension Projects 0.49 0.32 32
Reportable accidents per 100000 man-hour for contactors in Hong Kong - Property Development and Investment Projects 0.03 0.03 32
Staff Safety Fatality Performance Stockholms Pendeltåg n/a 100
Staff Safety Fatality Target Stockholms Pendeltåg n/a 100

Lost days due to work injury.

Indicator Unit 2015 2016 2017 Report Pages
Lost time injuries per 100000 man-hour in Hong Kong - Corporate Support Functions 0.09 0.06 32
Lost time injuries per 100000 man-hour in Hong Kong - Operations Division 0.47 0.42 32
Lost time injuries per 100000 man-hour in Hong Kong - Projects Division 0.25 0.2 32
Lost time injuries per 100000 man-hour in Hong Kong - Property Division 0.09 0.09 32
Staff Safety Lost time injuries per 100000 man-hour Performance Melbourne's Metropolitan Rail Services number 0.52 0.35 0.49 100
Staff Safety Lost time injuries per 100000 man-hour Performance Shenzhen Metro Line 4 number 0.21 0.08 0.17 100
Staff Safety Lost time injuries per 100000 man-hour Performance Stockholm Metro number 0.32 0.29 0.29 100
Staff Safety Lost time injuries per 100000 man-hour Performance Stockholms Pendeltåg number n/a 0.21 100
Staff Safety Lost time injuries per 100000 man-hour Performance TfL Rail/Elizabeth Line number 0.86 0.37 100
Staff Safety Lost time injuries per 100000 man-hour Target Melbourne's Metropolitan Rail Services number 0.5 0.5 0.5 100
Staff Safety Lost time injuries per 100000 man-hour Target Shenzhen Metro Line 4 number 0.26 0.25 0.25 100
Staff Safety Lost time injuries per 100000 man-hour Target Stockholm Metro number 0.6 0.6 0.6 100
Staff Safety Lost time injuries per 100000 man-hour Target Stockholms Pendeltåg number n/a 0.6 100
Staff Safety Lost time injuries per 100000 man-hour Target TfL Rail/Elizabeth Line number 0.7 0.7 0.7 100
Staff Safety Number of injuries per 100000 manhours Performance number 0.99 1.52 101
Staff Safety Number of injuries per 100000 manhours Target number 1.79 0.99 101

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2016 2017 Report Pages
Cable car system reliability % 99.87 99.91 101
No. of injuries per million passenger journeys Target - Melbourne's Metropolitan Rail Services number 2 99
No. of injuries per million passenger journeys Target - Shenzhen Metro Line 4 number 1.47 99
No. of injuries per million passenger journeys Target - Stockholm Metro number 1.35 99
No. of injuries per million passenger journeys Target - Stockholms Pendeltåg number n/a 99
No. of injuries per million passenger journeys Target - TfL Rail/Elizabeth Line number 2.8 99

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2015 2016 2017 Report Pages
Management training man-day 18474 88
Percentage of employees trained by gender (Female) % 80.3 82.6 88.7 87
Percentage of employees trained by gender (Male) % 90.6 88.1 91.7 87
Percentage of employees trained by gender, Female, Shenzhen Metro Line 4 % 96.9 88.7 97
Percentage of employees trained by gender, Female, Stockholm Metro % 54.3 88.5 97
Percentage of employees trained by gender, Female, Stockholms Pendeltåg % 87.8 97
Percentage of employees trained by gender, Female, TfL Rail/Elizabeth Line % 82.1 97
Percentage of employees trained by gender, Male, Shenzhen Metro Line 4 % 96.9 95.4 97
Percentage of employees trained by gender, Male, Stockholm Metro % 55.8 92.1 97
Percentage of employees trained by gender, Male, Stockholms Pendeltåg % 91.7 97
Percentage of employees trained by gender, TfL Rail/Elizabeth Line % 79.7 97
Percentage of employees trained by management (Managers) % 92.9 76.8 75.1 87
Percentage of employees trained by management (Non-managers) % 88 88.3 93 87
Percentage of employees trained by management, Managers, Shenzhen Metro Line 4 % 96.4 96.6 97
Percentage of employees trained by management, Managers, Stockholm Metro % 84.8 96.9 97
Percentage of employees trained by management, Managers, Stockholms Pendeltåg % 97.9 91.9 97
Percentage of employees trained by management, Non-managers, Shenzhen Metro Line 4 % 96.9 93.4 97
Percentage of employees trained by management, Non-managers, Stockholm Metro % 54 90.7 97
Percentage of employees trained by management, Non-managers, Stockholms Pendeltåg % 90.3 78 97

The average training hours completed per employee by gender and employee category.

Indicator Unit 2015 2016 2017 Report Pages
Operations training man-day 103268 88
Total staff training days man-day 121742 88
Training days per employee (overall) days 7.1 88
Training days per employee by gender (Female) days 5 88
Training days per employee by gender (Male) days 7.6 88
Training days per employee by gender, Female, Melbourne's Metropolitan Rail Services days 6.2 97
Training days per employee by gender, Female, Shenzhen Metro Line 4 days 5.4 5.1 97
Training days per employee by gender, Female, Stockholm Metro days 8.9 2.5 97
Training days per employee by gender, Female, Stockholms Pendeltåg days 1.7 2.6 97
Training days per employee by gender, Female, TfL Rail/Elizabeth Line days 15 97
Training days per employee by gender, Male, Melbourne's Metropolitan Rail Services days 6.2 97
Training days per employee by gender, Male, Shenzhen Metro Line 4 days 10.3 9.2 97
Training days per employee by gender, Male, Stockholm Metro days 8.9 2.4 97
Training days per employee by gender, Male, Stockholms Pendeltåg days 1.8 2.8 97
Training days per employee by gender, Male, TfL Rail/Elizabeth Line days 26.8 97
Training days per employee by management (Managers) days 1.9 88
Training days per employee by management (Non-managers) days 7.7 88
Training days per employee by management, Managers, Melbourne's Metropolitan Rail Services days 2 97
Training days per employee by management, Managers, Shenzhen Metro Line 4 days 6.2 6.2 97
Training days per employee by management, Managers, Stockholm Metro days 4 3.2 97
Training days per employee by management, Managers, Stockholms Pendeltåg days 2.4 2.7 97
Training days per employee by management, Managers, TfL Rail/Elizabeth Line days 2.1 97
Training days per employee by management, Non-managers, Melbourne's Metropolitan Rail Services days 7.1 97
Training days per employee by management, Non-managers, Shenzhen Metro Line 4 days 9 8.1 97
Training days per employee by management, Non-managers, Stockholm Metro days 9.4 2.4 97
Training days per employee by management, Non-managers, Stockholms Pendeltåg days 1.8 2.8 97
Training days per employee by management, Non-managers, TfL Rail/Elizabeth Line days 28.5 97
Training days per employee, Melbourne's Metropolitan Rail Services days 13.8 6.2 97
Training days per employee, Shenzhen Metro Line 4 days 1.8 8.9 8.1 97
Training days per employee, Stockholm Metro days 8.9 3 97
Training days per employee, Stockholms Pendeltåg days 2.4 2.8 97
Training days per employee, TfL Rail/Elizabeth Line days 24 97

Description of measures to review employment practices to avoid child and forced labour.

Indicator Unit 2017 Report Pages
Cases involving labor standards number 1 88

Number of suppliers by geographical region.

Indicator Unit 2017 Report Pages
Number of suppliers in Africa - Stockholms Pendeltåg number n/a 99
Number of suppliers in Asia number 1667 90
Number of suppliers in Asia - Melbourne's Metropolitan Rail Services number 5 99
Number of suppliers in Asia - Shenzhen Metro Line 4 number 337 99
Number of suppliers in Asia - Stockholm Metro number 1 99
Number of suppliers in Asia - Stockholms Pendeltåg number n/a 99
Number of suppliers in Europe number 145 90
Number of suppliers in Europe - Melbourne's Metropolitan Rail Services number 19 99
Number of suppliers in Europe - Stockholm Metro number 323 99
Number of suppliers in Europe - Stockholms Pendeltåg number n/a 99
Number of suppliers in Europe - TfL Rail/Elizabeth Line number 257 99
Number of suppliers in North America number 21 90
Number of suppliers in North America - Melbourne's Metropolitan Rail Services number 2 99
Number of suppliers in North America - Stockholm Metro number 1 99
Number of suppliers in North America - Stockholms Pendeltåg number n/a 99
Number of suppliers in Oceania number 26 90
Number of suppliers in Oceania - Melbourne's Metropolitan Rail Services number 1164 99
Number of suppliers in Oceania - Stockholms Pendeltåg number n/a 99
Number of suppliers in South America - Stockholms Pendeltåg number n/a 99

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2012 2013 2014 2015 2016 2017 Report Pages
% Passenger Journeys On Time % 99.9 99.9 99.98 99.9 99.9 104
Customer Safety Number of injuries per 100000 visits Performance number 0.12 101
Customer Safety Number of injuries per 100000 visits Target number 0.31 0.31 101

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2012 2013 2014 2015 2016 2017 Report Pages
% Train Trips On Time % 99.9 99.9 99.9 99.9 99.9 104
Fare revenue per passenger km (Average) US$PPP 0.11 0.12 0.12 0.12 0.12 103
Fare revenue per passenger km (Best Performance) US$PPP 0.3 0.3 0.3 0.31 0.31 103
Fare revenue per passenger km (MTR) US$PPP 0.14 0.14 0.14 0.14 0.14 103
Northwest transit service area bus service - Service Delivery % 99 90
Revenue from Hong Kong Property Rental and Management Businesses HK$ million 4900 19
Revenue from Hong Kong Station Commercial Businesses HK$ million 5975 19
Revenue from Hong Kong Transport Operations HK$ million 18201 19
Revenue from Mainland of China and International Subsidiaries HK$ million 23986 19
Revenue from Other Businesses HK$ million 2378 19
Total commercial revenue per operating cost (Average) 1.12 1.1 1.09 1.08 1.06 103
Total commercial revenue per operating cost (MTR) 2.28 2.33 2.3 2.28 2.31 103
Total number of passenger trips - TfL Rail/Elizabeth Line million 43 98
Train punctuality - Melbourne's Metropolitan Rail Services % 91.82 98
Train punctuality - Shenzhen Metro Line 4 % 99.95 98
Train punctuality - Stockholm Metro % 97.8 98
Train punctuality - Stockholms Pendeltåg % 89.5 98
Train punctuality - TfL Rail/Elizabeth Line % 94.23 98
Train reliability - Melbourne's Metropolitan Rail Services revenue car-km/incident 33001 98
Train reliability - Shenzhen Metro Line 4 revenue car-km/incident 10149775 98
Train reliability - Stockholm Metro revenue car-km/incident 54528 98
Train reliability - Stockholms Pendeltåg revenue car-km/incident 45386 98
Train reliability - TfL Rail/Elizabeth Line revenue car-km/incident n/a(9) 98
Train service delivery - Melbourne's Metropolitan Rail Services % 98.89 98
Train service delivery - Shenzhen Metro Line 4 % 99.97 98
Train service delivery - Stockholm Metro % 99.36 98
Train service delivery - Stockholms Pendeltåg % 96.9 98
Train service delivery - TfL Rail/Elizabeth Line % 97.36 98

Description of quality assurance process and recall procedures.

Indicator Unit 2017 Report Pages
Passenger journeys on time - Melbourne's Metropolitan Rail Services % n/a 98
Passenger journeys on time - Shenzhen Metro Line 4 % 99.99 98
Passenger journeys on time - Stockholm Metro % n/a 98
Passenger journeys on time - Stockholms Pendeltåg % n/a 98
Passenger journeys on time - TfL Rail/Elizabeth Line % n/a 98

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2017 Report Pages
Interest & Finance Costs (Lenders) HK$ million 659 19

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2017 Report Pages
Employee fundraising HK$ '000 368 88

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2017 Report Pages
Cash donations HK$ '000 21800 88
Cash donations - Melbourne's Metropolitan Rail Services HK$ '000 119816 98
Cash donations - Stockholm Metro HK$ '000 116 98
Cash donations - TfL Rail/Elizabeth Line HK$ '000 18465 98
Community Investment (excludes fare concessions and in-kind donations) HK$ million 31 19
Employee volunteering (number of participating headcounts) number 3954 88
Employee volunteering (number of projects) number 295 88
Gifts in kind HK$ '000 24000 88
Maintenance, Renewal and Upgrade Expenditure on Existing Hong Kong Railway System HK$ million 8646 19
Profit from Hong Kong Property Development HK$ million 1120 19
Taxes (Governments) HK$ million 2908 19
Taxes (HKSAR Government) HK$ million 4765 19
Total Economic Value Distributed HK$ million 51993 19
Total Economic Value Generated HK$ million 56560 19

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2015 2016 2017
Direct GHG Emissions (Scope 1) tonnes CO2e 51752 48141 48924
Indirect Energy Emissions (Scope 2) tonnes CO2e 1258826 1263952 1257654
Total GHG Emissions tonnes CO2e 1323723 1355381 1334394
Total Other Indirect Energy Emissions (Scope 3) tonnes CO2e 33145 43288 27806

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017
Hazardous Waste (Liquid Waste) litres 75609
Total Hazardous Waste tonnes 238

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017
Non-Hazardous Waste (Construction Waste) tonnes 53608
Non-Hazardous Waste Recycled tonnes 1040668

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2015 2016 2017 2020 2023
Purchased Electricity MWh 1541108 405840 169733
Purchased Electricity Intensity (By Area) percent 12
Purchased Electricity Intensity (By Unit Product) percent 4.85 21

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017
Water Consumption m³ 768302

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2017 2023
Energy Consumption Reduction Percentage Compared to Last Year percent 10
Target Electricity Usage Reduction Percentage Compared to Last Year percent 30

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2016 2017
Number of Employees Aged 30-50 number 165 8531
Number of Employees Aged Above 50 number 32 5400
Number of Employees Aged Below 30 number 95 3593
Number of Female Employees number 124 3606
Number of Full-time Employees number 292 17524
Number of Male Employees number 168 13918
Number of Part-time Employees number 86 1960
Number of Total Employees number 378 17524
Percentage of Employees Aged 30-50 % 43.7 48.7
Percentage of Employees Aged Above 50 % 8.5 30.8
Percentage of Employees Aged Below 30 % 25.1 20.5
Percentage of Female Employees % 32.8 20.6
Percentage of Male Employees % 44.4 79.4

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2013 2014 2015 2016 2017
Turnover Rate of Employees Aged 30-50 % 3.3 3.5 4.3
Turnover Rate of Employees Aged Above 50 % 1.6 0.9 1.2
Turnover Rate of Employees Aged Below 30 % 8.2 7.6 9.7
Turnover Rate of Employees in Hong Kong % 4.5
Turnover Rate of Female Employees % 5.6 4.5 6.2
Turnover Rate of Male Employees % 3.2 3.2 4
Turnover Rate of Total Employees % 4.2 4.4 3.7 3.5 4.5

Lost days due to work injury.

Standard Indicator Unit 2015 2016 2017
Lost Time Injury Frequency Rate (Hong Kong) per 100000 man-hours 0.09 0.09
Lost Time Injury Frequency Rate (Mainland China) per 100000 man-hours 0.21 0.08 0.17
Lost Time Injury Frequency Rate (Overseas) per 100000 man-hours 0.32 0.29 0.49

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2015 2016 2017
Percentage of Employees Trained % 80.3 82.6 88.7
Percentage of Trained Female Employees % 80.3 82.6 88.7
Percentage of Trained Male Employees % 90.6 88.1 91.7

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2017
Average Training Hours (Female) hours 5
Average Training Hours (General Staff) hours 7.7
Average Training Hours (Male) hours 7.6
Average Training Hours (Senior Management) hours 1.9
Average Training Hours per Employee hours 7.1
Total Training Hours hours 121742

Description of measures to review employment practices to avoid child and forced labour.

Standard Indicator Unit 2017
Number of Violation Cases Related to Child Labour or Forced Labour number 1

Number of suppliers by geographical region.

Standard Indicator Unit 2017
Number of Suppliers in Asia (Excluding China) number 1667
Number of Suppliers in Europe number 145
Number of Suppliers in North America number 21
Number of Suppliers in Oceania number 26

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2017
Number of Employees Participating in Volunteer Activities number 3954
Number of Volunteer Activities Sessions number 295
Total Cash Donations HK$ '000 160197
Total In-kind Donations HK$ '000 24000