2017 Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Proportion of loan balance to industries with "overcapacity" in the total loan balance | % | 7.13 | 5.57 | 15 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Direct greenhouse gas emission | Tonne CO₂e | 1912.14 | 46 |
| Greenhouse gas emission per RMB1 million operating revenue | Tonne CO₂e /RMB million | 2.13 | 46 |
| Indirect greenhouse gas emission | Tonne CO₂e | 19692.69 | 46 |
| Per capita greenhouse gas emission | Tonne CO₂e/person | 3.25 | 46 |
| Total greenhouse gas emission | Tonne CO₂e | 21604.83 | 46 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Total discharge of domestic and office waste | Tonne | 565.39 | 46 |
| Total discharge of domestic and office waste per RMB1 million operating revenue | Tonne/RMB million | 0.06 | 46 |
| Wastewater discharge per RMB1 million operating revenue | m³/RMB million | 12.65 | 46 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Consumption of outsourced electricity | MWh | 26311.51 | 15, 46 |
| Gasoline consumption | L | 355190.6 | 15, 46 |
| Natural gas consumption | m³ | 518892.76 | 15, 46 |
| Overall energy consumption | Tonne of standard coal | 4305.33 | 46 |
| Overall energy consumption per RMB1 million operating revenue | Tonne of standard coal/ RMB million | 0.42 | 46 |
| Per capita energy consumption of staff | Tonne of standard coal/person | 0.65 | 46 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Consumption of water supplied by municipal utilities | Tonne | 151002.01 | 15, 46 |
| Overall water consumption per RMB1 million operating revenue | Tonne/RMB million | 14.89 | 46 |
| Wastewater discharge | Tonne | 128351.71 | 46 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Allowance coverage ratio | % | 193.56 | 193.81 | 15 |
| Housing fund coverage ratio | % | 100 | 100 | 15 |
| Return on average total assets | % | 0.74 | 0.58 | 15 |
| Social insurance coverage ratio | % | 100 | 100 | 15 |
| Total assets | RMB million | 657310.11 | 701913.59 | 15 |
| Total employees | Person | 6526 | 6652 | 15 |
| Total female employees | Person | 3711 | 3826 | 15 |
| Total male employees | Person | 2815 | 2826 | 15 |
| housing loans extended | million RMB | 3856 | 8 | |
| number of employees | 6652 | 8 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Operating income | RMB million | 11814.74 | 10143.32 | 15 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Supplementary medical insurance coverage ratio | % | 100 | 100 | 15 |
Number of suppliers by geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Balance of agriculture-related loans | RMB100 million | 302.19 | 311.21 | 15 | |
| Balance of deposits | RMB million | 365470.96 | 357857.64 | 15 | |
| Balance of loans and advances to customers | RMB million | 207854.53 | 241637.25 | 15 | |
| Green credit balance | RMB100 million | 122.45 | 112.73 | 15 | |
| Number of eliminated suppliers | 19 | 303 | 47 | ||
| Number of suppliers | 64 | 139 | 514 | 47 | |
| Number of suppliers in Anhui | 7 | 47 | |||
| Number of suppliers in Beijing | 71 | 47 | |||
| Number of suppliers in Chengdu | 19 | 47 | |||
| Number of suppliers in Guangdong | 3 | 47 | |||
| Number of suppliers in Hebei | 30 | 47 | |||
| Number of suppliers in Heilongjiang | 10 | 47 | |||
| Number of suppliers in Hong Kong | 1 | 47 | |||
| Number of suppliers in Nanjing | 1 | 47 | |||
| Number of suppliers in Shandong | 25 | 47 | |||
| Number of suppliers in Shanghai | 30 | 47 | |||
| Number of suppliers in Tianjin | 125 | 47 | |||
| Number of suppliers in Zhejiang | 1 | 47 | |||
| agriculture-related loan balance | million RMB | 3111 | 8 | ||
| green credit balance | million RMB | 11273 | 8 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Number of WeChat banking customers (thousand) | thousand | 3.11 | 18.858 | 84.189 | 57 |
| Number of e-banking customers (thousand) | thousand | 114.22 | 192.69 | 306.62 | 57 |
| Number of mobile banking customers (thousand) | thousand | 35.23 | 60.22 | 74.7 | 57 |
| Number of online banking customers (thousand) | thousand | 24.51 | 45.94 | 58.18 | 57 |
| customer complaint handling rate | % | 100 | 8 | ||
| customer satisfaction of complaint handling | % | 99.99 | 8 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Capital adequacy ratio | % | 11.88 | 10.74 | 15 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Loan balance to industries with "overcapacity" | RMB100 million | 152.16 | 133.26 | 15 |
| Number of poverty-stricken people under help | Person | 2931 | 5238 | 15 |
| Tax paid | RMB million | 1709.28 | 1058.53 | 15 |
| number of poverty-stricken people benefited from agriculture-related loans | people | 5238 | 8 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Total amount of outward donations | RMB ten thousand | 95 | 167.5 | 15 |
| increase in housing loans from beginning of the year | million RMB | 774 | 8 | |
| total donations | million RMB | 16.75 | 8 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonne CO₂e | 1912.14 |
| Indirect Energy Emissions (Scope 2) | Tonne CO₂e | 19692.69 |
| Total GHG Emissions | Tonne CO₂e | 21604.83 |
| Total GHG Emissions Intensity (By Employee) | Tonne CO₂e/person | 3.25 |
| Total GHG Emissions Intensity (By Revenue) | Tonne CO₂e /RMB million | 2.13 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | Tonne | 565.39 |
| Non-Hazardous Waste (Office Waste) | Tonne | 565.39 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Tonne/RMB million | 0.06 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Energy Consumption Intensity (By Employee) | Tonne of standard coal/person | 0.65 |
| Energy Consumption Intensity (By Revenue) | Tonne of standard coal/ RMB million | 0.42 |
| Gasoline Consumption | L | 355190.6 |
| Natural Gas Consumption | m³ | 518892.76 |
| Purchased Electricity | MWh | 26311.51 |
| Total Energy Consumption | Tonne of standard coal | 4305.33 |
| Total Indirect Energy Consumption | MWh | 26311.51 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Municipal Water Consumption | Tonne | 151002.01 |
| Total Wastewater Discharge | Tonne | 128351.71 |
| Water Consumption Intensity (By Revenue) | Tonne/RMB million | 14.89 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 4555 | |
| Number of Employees Aged Above 50 | Person | 516 | |
| Number of Employees Aged Below 30 | Person | 1851 | |
| Number of Female Employees | Person | 3711 | 3826 |
| Number of Male Employees | Person | 2815 | 2826 |
| Number of Total Employees | Person | 6526 | 6652 |
| Percentage of Employees Aged 30-50 | percentage | 68 | |
| Percentage of Employees Aged Above 50 | percentage | 8 | |
| Percentage of Employees Aged Below 30 | percentage | 24 | |
| Percentage of Female Employees | percentage | 58 | |
| Percentage of Male Employees | percentage | 42 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Number of Suppliers in Hong Kong | 1 | |||
| Number of Total Suppliers | 64 | 139 | 514 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Satisfaction Rate of Customer Complaint Handling | % | 99.99 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Total Public Welfare Donations | RMB | 950000 | 1675000 |