2017 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Headquarters discharged greenhouse gases | tCO2e | 4637 | 76 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Headquarters direct greenhouse gases (Scope 1) | tCO2e | 753 | 76 |
| Headquarters energy greenhouse gases (Scope 2) | tCO2e | 3885 | 76 |
| Headquarters per capita greenhouse gas emission | tCO2e | 3.7 | 76 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Headquarters generated non-hazardous waste | tons | 8.5 | 76 |
| Headquarters per capita non-hazardous waste generated | tons | 0.007 | 76 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Automatic services machines | 1848 | 2235 | 2532 | 6 | |
| Headquarter electricity use | In 10000 KWh | 597.1 | 597.1 | 552.2 | 6 |
| Headquarter gas use | In 10000 m3 | 32.6 | 29.4 | 29.2 | 6 |
| Year-on-year decrease in natural gas consumption (office environment) | % | 8.86 | 77 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Headquarter water use | In 10000 tons | 4.1 | 7.15 | 5.8 | 6 |
| Headquarters discharged waste water | tons | 20000 | 76 | ||
| Headquarters per capita waste water discharged | tons | 16.1 | 76 | ||
| Year-on-year decrease in water consumption | % | 18.8 | 77 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Number of Bank-wide video conference | 228 | 177 | 248 | 6 | |
| Ratio of female employees | % | 53.25 | 52.67 | 52.38 | 6 |
| Return on average assets | % | 1.11 | 1.01 | 0.94 | 6 |
| Total assets | In RMB 100 million | 6361.31 | 7547.74 | 9081.89 | 6 |
| Total number of county outlets | 62 | 142 | 164 | 6 | |
| Total number of employees | 7647 | 8957 | 9520 | 6 | |
| growth in effective mobile banking clients compared to beginning of year | percent | 126.23 | 32 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Training expenses per employee | Yuan | 3989 | 4062 | 4540 | 6 |
Number of suppliers by geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Balance of agro-related loans | In RMB 100 million | 376.67 | 466.6 | 636.6 | 6 |
| Small and micro-enterprise loans | In RMB 100 million | 1118.63 | 1293.44 | 1468.1 | 6 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Total number of outlets | 338 | 392 | 417 | 6 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Business net revenue | In RMB 100 million | 169.77 | 209.18 | 225.08 | 6 |
| Number of corporate online banking customers | In 10 thousand | 9.27 | 11.58 | 14.76 | 6 |
| Number of mobile banking customers | In 10 thousand | 66.4 | 131.3 | 221 | 6 |
| Number of phone banking customers | In 10 thousand | 138.37 | 173.6 | 205 | 6 |
| Satisfaction with complaints handling | % | 89.01 | 90.08 | 98.36 | 6 |
| clients of corporate online banking | clients | 31800 | 32 | ||
| increase in effective clients of corporate online banking compared to beginning of year | percent | 22.56 | 32 | ||
| increase in effective personal online-banking clients compared to beginning of year | percent | 49.75 | 32 | ||
| new active mobile banking clients | clients | 700000 | 32 | ||
| new effective clients of corporate online banking | clients | 18900 | 32 | ||
| new effective personal online-banking clients | clients | 512300 | 32 | ||
| new mobile banking clients | clients | 900000 | 32 | ||
| new personal online-banking clients | clients | 740000 | 32 | ||
| total registered online-banking clients | clients | 2200000 | 32 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Number of personal online banking customers | In 10 thousand | 161.69 | 219.49 | 293.86 | 6 |
| existing effective clients of corporate online banking | clients | 103000 | 32 | ||
| existing effective mobile banking clients | clients | 1260000 | 32 | ||
| existing effective personal online-banking clients | clients | 1542000 | 32 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio | % | 13.25 | 12.99 | 12.19 | 6 |
| Provision coverage ratio of non-performing loan | % | 250.49 | 270.77 | 287.45 | 6 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Assistance funds to troubled employees | In RMB 10 thousand | 14.1 | 22.3 | 22 | 6 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 753 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 3885 |
| Total GHG Emissions | tCO2e | 4638 |
| Total GHG Emissions Intensity (By Employee) | tCO2e | 3.7 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Non-Hazardous Waste (Office Waste) | tons | 8.5 |
| Total Non-Hazardous Waste Intensity (By Employee) | tons | 0.007 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Employee) | MWh | |||
| Gasoline Consumption | liters | |||
| Natural Gas Consumption | cubic meters | 326000 | 294000 | 292000 |
| Purchased Electricity | KWH | 5971000 | 5971000 | 5522000 |
| Total Energy Consumption | MWh |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Total Wastewater Discharge | tons | 20000 | ||
| Water Consumption | tons | |||
| Water Consumption in Office | tons | 41000 | 71500 | 58000 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit |
|---|---|
| Packaging Material Consumption (Paper) | tons |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Number of Total Employees | 7647 | 8957 | 9520 | |
| Percentage of Female Employees | % | 53.25 | 52.67 | 52.38 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 89.01 | 90.08 | 98.36 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Total Social Investment | RMB | 141000 | 223000 | 220000 |