2017 Corporate Social Responsibility Report

Company: CHINA EAST AIR (670)
Year: 2017
Published: 2018-04-23
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2015 2016 2017 Report Pages
Carbon dioxide emissions Ton 16744000 18741000 19552000 42

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2015 2016 2017 Report Pages
Quantity of hazardous (dangerous) waste Ton 0.8 30.5 33.6 43

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2015 2016 2017 Report Pages
Quantity of non-hazardous waste Ton 5302 43
Sewage discharge Ton 4778.3 4730 4242 42

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2015 2016 2017 Report Pages
Aviation fuel consumption Kiloton 5314.2 5941.1 6216.7 42
Civil aircraft flight hours 10000 hours 8460000 10590000 42
Consumption of other petroleum products Ton 400000 326000 42
Diesel consumption Kiloliter 13332.7 13065.1 11992 42
Electricity consumption 1000 kWh 163580 182347.5 143830 42
Energy consumption per ten thousand yuan revenue Ton of standard coal per 10000 yuan revenue 0.88 0.8 0.88 42
Energy consumption per transport distance Ton/10000 ton kilometers 3 3.01 3.297 42
Fuel consumption per flight hour Ton/hour 2.946 2.946 2.848 42
Gasoline consumption Kiloliter 2704.2 2546 42
LPG consumption 1000 m³ 8.5 141.6 81.3 42
Manufacturing gas consumption 1000 m³ 1000 1000 1000 42
Natural gas consumption 1000 m³ 2980.4 4729.1 4773.2 42
Number of aircrafts 535 581 627 42
Recycling quantity of aviation fuel Ton 44.73 38.92 43.19 43
Transport volume Billion ton kilometers 17.82 19.71 18.868 42
Utilization rate of aircrafts Hour 10.03 9.8 9.69 42

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2015 2016 2017 Report Pages
Water consumption Kiloton 5039.2 5262.2 4740 42

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2015 2016 2017 Report Pages
Average age of aircrafts Year 5.42 5.39 5.55 42
Collective contract signing rate % 100 100 100 43
Coverage of enterprise annuity % 9.16 8.7 10.9 43
Coverage of social insurance % 99.16 87 90.4 43
Educational background, Bachelor or higher % 48.4 49.2 51.4 43
Educational background, Junior college or lower % 49.6 48.2 45.8 43
Educational background, Master degree or higher % 2 2.6 2.8 43
Labor contract signing rate % 100 100 100 43
Number of employees 71033 75333 75277 43
Number of foreign employees 911 1140 1324 43
Number of minority employees 1795 2130 2325 43
Number of new employees in terms of number and age group 3168 5356 43
Operating revenue Billion yuan 93.844 98.56 101.721 42
Percentage of participation in the Trade Union % 98.4 96.5 97.36 43
Percentages of executives by gender and age group, Female % 6.99 8.68 43
Proportion of female executives % 36.11 37.1 39.2 43
Starting salary standards of main operation sites, Beijing Yuan 3273 3353 3353 43
Starting salary standards of main operation sites, Kunming Yuan 3103 3103 3103 43
Starting salary standards of main operation sites, Shanghai Yuan 3423 3433 3433 43
Starting salary standards of main operation sites, Xi'an Yuan 3120 3120 3120 43
Total assets Billion yuan 196.7 210.051 227.484 42
Total remuneration for employees Billion yuan 9.81602716 11.1500533 43

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2015 2016 2017 Report Pages
Employee turnover rate % 1.72 2.06 2.08 43
Passenger turnover Million person time 93.678 101.41 110.81 42

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2015 2016 2017 Report Pages
Incident rate per ten thousand hours % 0.025 0.072 0.052 42
Incidents 13 9 11 42
The civil aircraft incident rate per ten thousand hours % 0.437 0.544 0.55 42
Work injuries by region and gender 102 70 49 43
Work-related deaths 1 43

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2015 2016 2017 Report Pages
Proportion of employees with various health examinations % 75.36 76.5 78.43 43
Safe flight hours Million hours 1.804 1.9561 2.1111 42
Severe maintenance errors 2 1 1 42

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2015 2016 2017 Report Pages
Investment in smart technology Million yuan 23964 42
Number of participants in EAP consultation Person time 450 1300 3457 43
Number of training participants Person time 481305 287870 345363 43
Training by age group and employee types Hour 48 39 43
Training by age group and employee types, Female Hour 20.16 43
Training by age group and employee types, Male Hour 18.9 43

The average training hours completed per employee by gender and employee category.

Indicator Unit 2015 2016 2017 Report Pages
Total investment in trainings Million yuan 47.56 40 49.24 43
Training hours on simulators Hour 99121 120265 137384 42

Number of suppliers by geographical region.

Indicator Unit 2015 2016 2017 Report Pages
Number of destination countries/regions 179 177 177 42
Number of destinations 1057 1062 1074 42
The number of dealers Domestic 2998 3446 42
The number of dealers Overseas 32877 42
The number of suppliers 747 1450 1700 42

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2015 2016 2017 Report Pages
Complaints from passengers 415 1086 929 42
Complaints handling rate % 100 100 100 42
Copies of passenger satisfaction questionnaires Million 0.327 0.421 0.44 42
Coverage of self check-in machines in domestic terminals % 90 90.8 90.8 42
Flight punctuality rate % 68 74.82 71.39 42
Luggage mishandling rate Per myriad 26.75 26.19 1.65 42
Number of frequent flyers Million persons 25 29.2 33.36 42
Number of passenger commendation letters 5216 12419 16203 42
Number of special passengers carried Person time 131302 207782 251698 42
Passenger satisfaction Point 88.11 91.7 91.43 42
Self check-in for domestic flights % 41.7 62.81 71.19 42
The average flight delay time Hour 21.32 42
The effective notification rate of unpunctual flights % 94.3 99 99 42

Description of quality assurance process and recall procedures.

Indicator Unit 2015 2016 2017 Report Pages
Recovery rate of airplane offering packages % 100 100 100 43

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2015 2016 2017 Report Pages
Total tax payment Billion yuan 9.038 11.013 10.555 42

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2015 2016 2017 Report Pages
Contract compliance rate % 100 100 100 42

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2015 2016 2017 Report Pages
Investment in targeted poverty alleviation Million yuan 5.62 13.036 13.291 43
Number of public welfare service time Hour 40116 46460 65733 43

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2015 2016 2017 Report Pages
Financial support for workers in need Million yuan 2.76 2.65 3.46 43
Number of employees volunteering in public welfare activities Person time 26119 48440 59099 43
Number of public welfare activities 41 48 59 43
Number of registered volunteers 451 4094 5000 43
Number of routes 896 936 1219 42
Public welfare service time Hour 10000 8743 17099 43
Special flights Aircraft 204 135 123 43
Taxes and fees Billion yuan 3.205 3.448 3.977 42

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2015 2016 2017
Total GHG Emissions Ton 16744000 18741000 19552000

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2015 2016 2017
Total Hazardous Waste Ton 0.8 30.5 33.6

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017
Non-Hazardous Waste Disposed Ton 5302

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2015 2016 2017
Diesel Fuel Consumption Kiloliter 13332.7 13065.1 11992
Energy Consumption Intensity (By Revenue) Ton of standard coal per 10000 yuan revenue 0.88 0.8 0.88
Gasoline Consumption Kiloliter 2704.2 2546
LPG Consumption 1000 m³ 8.5 141.6 81.3
Natural Gas Consumption 1000 m³ 2980.4 4729.1 4773.2
Purchased Electricity 1000 kWh 163580 182347.5 143830

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2015 2016 2017
Total Wastewater Discharge Ton 4778.3 4730 4242
Water Consumption Kiloton 5039.2 5262.2 4740

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2015 2016 2017
Number of New Employees 3168 5356
Number of Total Employees 71033 75333 75277
Percentage of Below Junior College Employees % 49.6 48.2 45.8
Percentage of Female Employees % 48.4 49.2 51.4
Percentage of Master's Degree Employees % 2 2.6 2.8

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2015 2016 2017
Turnover Rate of Total Employees % 1.72 2.06 2.08

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2017
Number of Fatalities as a Result of Work-related Injuries 1
Number of Work-related Fatalities 1

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2015 2016 2017
Health Check Coverage for Employees % 75.36 76.5 78.43

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2015 2016 2017
Total Cost of Training CNY None None None

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2015 2016 2017
Total Training Hours Hour 99121 120265 137384

Number of suppliers by geographical region.

Standard Indicator Unit 2015 2016 2017
Number of Total Suppliers 747 1450 1700

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2015 2016 2017
Complaint Growth Rate % 161.69 -14.47
Complaints Handling Rate % 100 100 100
Total Number of Customer Complaints 415 1086 929

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Standard Indicator Unit 2015 2016 2017
Percentage of Suppliers Accepting Anti-corruption Policies % 100 100 100

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2015 2016 2017
Number of Participations in Volunteer Activities Person time 26119 48440 59099
Number of Registered Volunteers 451 4094 5000
Total Volunteer Service Hours Hour 10000 8743 31442