2017 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| SO2 emissions (tonnes) | tonnes | 95.22 | 23.59 | 46 | |
| Waste emission intensity (kg/RMB10000) | kg/RMB10000 | 0.32 | 0.47 | 48 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| CO2 emissions (million tonnes) | million tonnes | 15.7 | 14.38 | 15.98 | 46 |
| Carbon emission intensity (tCO2e/RMB10000) | tCO2e/RMB10000 | 0.235 | 0.203 | 0.216 | 46 |
| Carbon emissions from business travels (10000 tonnes) | 10000 tonnes | 15.87 | 9.25 | 29.44 | 46 |
| Carbon emissions from commute (10000 tonnes) | 10000 tonnes | 59.87 | 37.79 | 46 | |
| Direct GHG emissions (Scope 1) (million tonnes) | million tonnes | 0.39 | 0.35 | 0.33 | 46 |
| Equivalent GHG emission reduction by saving electricity in this year | 10000 tonnes | 22.7 | 26.4 | 148.5 | 47 |
| Indirect GHG emissions (Scope 2) (million tonnes) | million tonnes | 15.31 | 14.03 | 15.65 | 46 |
| Reduction in CO2 emissions | tonnes | 3500 | 31 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Devices recycled by qualified third parties | tonnes | 44 | 184 | 137 | 48 |
| Devices value recycled by qualified third parties | RMB10000 | 142 | 140 | 122 | 48 |
| Hazardous waste (tonnes) | tonnes | 22742 | 35035 | 48 | |
| Social cost savings from reduction in paper, coal, wood, CO2, and wastewater | million RMB | 18 | 31 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Annual reduction of paper-based bid documents | copies | 616000 | 31 | ||
| Electronic equipment recycled by qualified third parties | tonnes | 937 | 1234 | 1895 | 48 |
| Electronic equipment value recycled by qualified third parties | RMB10000 | 473 | 612 | 798 | 48 |
| Network Waste recycled by qualified third parties | tonnes | 26637 | 21046 | 32531 | 48 |
| Network Waste value recycled by qualified third parties | RMB10000 | 13546 | 10574 | 21255 | 48 |
| Other waste (second category) recycled by qualified third parties | tonnes | 386 | 278 | 472 | 48 |
| Other waste (second category) value recycled by qualified third parties | RMB10000 | 78 | 100 | 94 | 48 |
| Other waste recycled by qualified third parties | tonnes | 1397 | 2595 | 3307 | 48 |
| Other waste value recycled by qualified third parties | RMB10000 | 662 | 733 | 995 | 48 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Investment in 'Green Action Plan' | RMB100 million, million RMB | 1.8 | 1.9 | 840 | 26, 47 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Acid batteries recycled by qualified third parties | tonnes | 19195 | 13997 | 20219 | 48 |
| Acid batteries value recycled by qualified third parties | RMB10000 | 10392 | 7942 | 13220 | 48 |
| Cables recycled by qualified third parties | tonnes | 907 | 1088 | 2136 | 48 |
| Cables value recycled by qualified third parties | RMB10000 | 578 | 386 | 3313 | 48 |
| Office Waste recycled by qualified third parties | tonnes | 1323 | 1512 | 2367 | 48 |
| Office Waste value recycled by qualified third parties | RMB10000 | 551 | 712 | 892 | 48 |
| Telecommunications equipment recycled by qualified third parties | tonnes | 4598 | 3366 | 6869 | 48 |
| Telecommunications equipment value recycled by qualified third parties | RMB10000 | 1914 | 1513 | 3727 | 48 |
| Total value of waste recycled by qualified third parties | RMB10000 | 14239 | 11426 | 22269 | 48 |
| Total weight of waste recycled by qualified third parties | tonnes | 28004 | 22742 | 35035 | 48 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Coal consumption | 10000 tonnes | 1.2 | 0.5 | 0.1 | 47 |
| Coal gas consumption | million m³ | 0.5 | 0.2 | 0.1 | 47 |
| Decrease in information flow energy consumption | 40% | 26 | |||
| Decrease in overall energy consumption per unit of information flow compared with last year | % | -40 | 28 | ||
| Decrease in overall energy consumption per unit of total telecommunication business volume compared with last year | % | -29 | 28 | ||
| International transmission bandwidth | G | 2983 | 12942 | 23750 | 43 |
| Internet backbone bandwidth | Tbps | 217 | 12 | ||
| LPG consumption | 100 tonnes | 3.3 | 3.7 | 3.1 | 47 |
| Natural gas consumption | million m³ | 8.9 | 9.1 | 7.9 | 47 |
| Overall energy consumption per unit of total telecommunications business (kg standard coal per RMB10000) | kg standard coal/RMB10000 | 21 | 46 | ||
| Purchased heating costs | RMB million | 147.7 | 150.4 | 160.9 | 47 |
| Reduction in coal usage | tonnes | 774 | 31 | ||
| Reduction in overall energy consumption per unit of information flow | % | 17.5 | 36 | 40 | 47 |
| Total diesel fuel consumption | million liters | 20.6 | 17.6 | 19.4 | 47 |
| Total electricity consumption | 100 GWhs | 200.9 | 197.1 | 223.3 | 47 |
| Total gasoline consumption | million liters | 127.8 | 126.9 | 121.5 | 47 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Average amount of water consumption per employee | tonnes | 86 | 90 | 91 | 47 |
| Reduction in wastewater disposal | thousand tonnes | 464 | 31 | ||
| Total amount of water consumption | million tonnes | 37.57 | 41.25 | 42.24 | 47 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2020 | Report Pages |
|---|---|---|---|---|---|---|---|
| Annual electricity use reduction from retiring old and worn-out equipment (million kWh) | million kWh | 100 | 46 | ||||
| Annual electricity use reduction from single-carrier frequency power consumption of newly added 4G networks (%) | % | 61% | 46 | ||||
| Annual electricity use reduction from single-carrier frequency power consumption of newly added 4G networks (billion kWh) | billion kWh | 1.2 | 46 | ||||
| Equivalent costs saving by saving electricity in this year | RMB 100 million | 3.9 | 5.2 | 28.9 | 47 | ||
| Investment in energy-saving and emission-reduction | million RMB | 950 | 26 | ||||
| Number of energy-saving and emission-reduction projects implemented | projects | 1819 | 26 | ||||
| Number of equipment documents audited for energy efficiency | equipment documents | 676 | 26 | ||||
| Overall energy consumption per unit of total telecommunications business, year-on-year change | % | -29% | 46 | ||||
| Target decrease in overall energy consumption per unit of information flow by 2020 (compared to baseline) | % | -45 | 28 | ||||
| Target decrease in overall energy consumption per unit of information flow compared with 2017 | % | -15 | 28 | ||||
| Target decrease in overall energy consumption per unit of telecom business by 2020 (compared to baseline) | % | -40 | 28 | ||||
| Target decrease in overall energy consumption per unit of telecom business compared with 2017 | % | -10 | 28 | ||||
| Target for growth of overall energy consumption to be lower than | % | 13 | 28 | ||||
| Total electricity saving in this year | 100 GWhs | 3 | 3.8 | 21.4 | 47 | ||
| Total energy saved | billion kWh | 2.14 | 26 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2016 | 2017 | 2018 | Report Pages |
|---|---|---|---|---|---|
| Green packaging usage ratio of new equipment | % | 67 | 28 | ||
| Percentage of newly purchased equipment using green packaging | %, percent | 67% | 31, 48 | ||
| Reduction in paper usage | tonnes | 1541 | 31 | ||
| Reduction in wood usage | tonnes | 1348 | 31 | ||
| Target for green packaging usage ratio of new main equipment | % | not lower than 60 | 28 | ||
| Total usage of material producing terminal devices (tonnes) | tonnes | 3171 | 8847 | 48 | |
| Volume of wood saved by green packaging for newly purchased equipment | m3 | 140000 | 48 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Broadband services provided for villages | villages | 35000 | 12 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Cross-province video conferences usage at headquarters | times | 855 | 800 | 882 | 47 |
| Number of female employees newly hired (person) | person | 15452 | 9040 | 14194 | 49 |
| Number of male employees newly hired (person) | person | 13060 | 7802 | 12817 | 49 |
| Number of sales channels in township-level areas (10000) | 10000 | 59.5 | 55 | 46.2 | 53 |
| Other personnel (%) | % | 2.76 | 51 | ||
| Percentage of administrative personnel (%) | % | 10.09 | 51 | ||
| Percentage of employees between 30 and 50 years old (%) | % | 55.85 | 61.25 | 65.95 | 49 |
| Percentage of employees over 50 years old (%) | % | 4.51 | 3.6 | 4.43 | 49 |
| Percentage of employees under 30 years old (%) | % | 39.64 | 35.15 | 29.62 | 49 |
| Percentage of ethnic minority employees (%) | % | 6.8 | 7.16 | 6.83 | 49 |
| Percentage of female employees (%) | % | 54.79 | 55.54 | 55.11 | 49 |
| Percentage of female employees at senior management level (%) | % | 14.15 | 18 | 13.18 | 49 |
| Percentage of managerial personnel (%) | % | 7.25 | 51 | ||
| Percentage of marketing personnel (%) | % | 56.56 | 51 | ||
| Percentage of technology personnel (%) | % | 23.34 | 51 | ||
| Total number of employees (person) | person | 438645 | 460647 | 464656 | 49 |
| Union participation rate of contracted employees (%) | % | 98 | 98 | 98 | 53 |
| Union participation rate of regular employees (%) | % | 100 | 100 | 100 | 53 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Number of female employees dismissed (person) | person | 199 | 347 | 589 | 49 |
| Number of male employees dismissed (person) | person | 311 | 289 | 336 | 49 |
| Number of resigned female employees (person) | person | 5088 | 5950 | 8242 | 49 |
| Number of resigned male employees (person) | person | 5623 | 4454 | 6589 | 49 |
| Percentage of employees resigned or dismissed among employees between 30 to 50 years of age (%) | % | 0.95 | 1.59 | 49 | |
| Percentage of employees resigned or dismissed among employees over 50 years of age (%) | % | 0.02 | 0.21 | 49 | |
| Percentage of employees resigned or dismissed among employees under 30 years of age (%) | % | 1.94 | 2.24 | 49 | |
| Total number of employees dismissed in the year (person) | person | 510 | 636 | 925 | 49 |
| Total number of employees newly hired in the year (person) | person | 28512 | 16842 | 27011 | 49 |
| Total number of employees resigning in the year (person) | person | 10711 | 10404 | 14831 | 49 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| Accident fatalities per 1000 employees | 0.0065 | 0.004 | 52 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Emergency communication support personnel activated (person-times) | person-times | 207822 | 386214 | 201250 | 42 |
| Number of emergency communication support tasks | 3219 | 4128 | 4476 | 42 | |
| Number of emergency support equipment deployed (set time) | 58624 | 56625 | 30642 | 42 | |
| Number of emergency support vehicles deployed | 8212 | 15425 | 7362 | 42 | |
| Number of safety emergency drills | 1156 | 1214 | 1250 | 52 | |
| Participation rate of employee health checkup | % | 94 | 97 | 97 | 52 |
| Participation rate of safety emergency drills | % | 86 | 86 | 86 | 52 |
| Social safety incident support | 17 | 6 | 10 | 42 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| CSR trainings participation | person-times | 276519 | 353958 | 471669 | 36 |
| Cumulative number of principals of rural primary and secondary schools trained | 80981 | 92532 | 103828 | 54 | |
| Number of Online University users (10000 persons) | 10000 persons | 33 | 39.5 | 40.5 | 51 |
| Number of Online University users via mobile phone (10000 persons) | 10000 persons | 14 | 27.8 | 29.1 | 51 |
| Number of employees participating in internal entrepreneurship and innovation activities | 154000 | 28 | |||
| Number of middle-level management trained (person-times) | person-times | 12139 | 15546 | 28669 | 51 |
| Number of senior management trained (person-times) | person-times | 741 | 867 | 986 | 51 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Average Online University study hours per user (hours) | hours | 31 | 38.2 | 50 | 51 |
| Average training time per employee (hours) | hours | 57.6 | 64.4 | 88.5 | 51 |
| Average training time per general employee (hours) | hours | 57.3 | 64.2 | 88.6 | 51 |
| Average training time per middle-level management (hours) | hours | 66.4 | 79.8 | 88.1 | 51 |
| Average training time per senior management (hours) | hours | 92 | 99.8 | 106.9 | 51 |
| Number of general employees trained (10000 person-times) | 10000 person-times | 115.6 | 153.2 | 181 | 51 |
| Total number of employees trained (10000 person-times) | 10000 person-times | 116.9 | 154.9 | 183.9 | 51 |
| Training expense per employee | RMB | 1944 | 1646 | 1717 | 51 |
Number of suppliers by geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Coverage of 4G base stations (population) | 99% | 12 | |||
| Number of 4G base stations | 1870000 | 12 | |||
| Number of 4G base stations (10000) | 10000 | 110 | 151 | 187 | 42 |
| Number of contracted service providers | 210 | 192 | 156 | 45 | |
| Number of countries and regions covered by our data roaming services | 215 | 218 | 229 | 43 | |
| Number of countries and regions with 4G international roaming service | 114 | 143 | 172 | 43 | |
| Number of first-level suppliers | 419 | 553 | 571 | 45 | |
| Number of second-level local suppliers | 6105 | 7148 | 7468 | 45 | |
| Number of suppliers | 6235 | 7243 | 8039 | 45 | |
| Percentage of first-level local suppliers (%) | % | 100 | 100 | 100 | 45 |
| Percentage of second-level local suppliers (%) | % | 47.41 | 44.29 | 55.69 | 45 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Number of assessments on first-level suppliers | 2252 | 2393 | 2417 | 45 | |
| Percentage of assessed suppliers in confirmed first-level all suppliers (%) | % | 100 | 100 | 100 | 45 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Proportion of new main equipment using green packaging | 100% | 26 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Annual percentage decrease of international data roaming tariff year on year | % | 58 | 40 | 42.2 | 43 |
| Average download speed of mobile networks | Mbps | 42 | 12 | ||
| Cumulative number of rural information messages sent via Rural Information Network (100 million) | 100 million | 532.4 | 656.1 | 595.7 | 53 |
| Net addition of 4G customers | 114000000 | 12 | |||
| Net addition of IoT smart connections | 126000000 | 12 | |||
| Net addition of wireline broadband customers | 35060000 | 12 | |||
| Number of 4G customers | million | 312 | 535 | 650 | 12, 43 |
| Number of IoT connections | million | 65 | 103 | 229 | 43 |
| Number of VoLTE customers | million | 38.25 | 200.02 | 43 | |
| Number of complaints and inquiries handled on Customer Day | cases | 101560 | 106020 | 91960 | 36 |
| Number of complaints per million customers | 38.5 | 46.2 | 35.4 | 43 | |
| Number of customer visits on Customer Day | person-times | 106289 | 105076 | 102060 | 36 |
| Number of customers | million | 826 | 849 | 887 | 43 |
| Number of emails received in CEO Mailbox | 2058 | 1033 | 1279 | 36 | |
| Number of wireline broadband customers | million | 55.03 | 77.62 | 112.69 | 43 |
| One Yuan Mobile Voice Service: average tariff cut | 67% | 12 | |||
| Online business sales of electronic channels | RMB10 million | 3209 | 3934 | 4648 | 47 |
| Overall customer satisfaction rate | % | 78.72 | 79.26 | 79.09 | 43 |
| Revenue from low-carbon ICT applications as percentage of operating revenue | % | 6.24% | 46 | ||
| Total number of mobile customers | 887000000 | 12 | |||
| Total number of wireline broadband customers | 113000000 | 12 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Total IoT smart connections | 229000000 | 12 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Average 4G network downloading rate on urban roads | Mbps | over 37 | 40 | 42 | 43 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Number of reported spam messages handled | 10000 | 145 | 149 | 128 | 43 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Cumulative number of China Mobile Libraries built | 2310 | 2310 | 2310 | 54 | |
| Cumulative number of impoverished children diagnosed with congenital heart disease and assisted and treated | 2744 | 3633 | 4498 | 54 | |
| Cumulative number of impoverished children to receive free congenital heart disease screenings | 27717 | 33417 | 39848 | 54 | |
| Cumulative number of multimedia classrooms built | 1260 | 1760 | 2030 | 54 | |
| NB-IoT launched cities | cities | 346 | 12 | ||
| Number of Rural Information Service users (10000) | 10000 | 6349 | 6487 | 7480 | 53 |
| Number of projects established cumulatively through internal entrepreneurship and innovation activities | 2535 | 28 | |||
| Public health incident support | 2 | 42 | |||
| Significant natural disaster support | 371 | 347 | 190 | 42 | |
| Significant political/economic event support | 2807 | 3748 | 4253 | 42 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Cumulative donation made by China Mobile Charity Foundation (RMB10000) | RMB10000 | 19565 | 23395 | 27225 | 54 |
| Significant accident or catastrophic event support | 24 | 25 | 23 | 42 | |
| Total amount of employee volunteer services (10000 hours) | 10000 hours | 48.3 | 50.2 | 56.8 | 54 |
| Total investment in partner assistance and fixed-point poverty alleviation programs | million RMB | 8430 | 26 | ||
| Total number of registered employee volunteers (10000 persons) | 10000 persons | 11.9 | 13.1 | 11.1 | 54 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| SOâ‚“ Emissions | tonnes | 95.22 | 23.59 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | million tonnes | 0.39 | 0.35 | 0.33 |
| Indirect Energy Emissions (Scope 2) | million tonnes | 15.31 | 14.03 | 15.65 |
| Scope 3 GHG Emissions (Business Travel) | 10000 tonnes | 15.87 | 9.25 | 29.44 |
| Scope 3 GHG Emissions (Employee Commuting) | 10000 tonnes | 59.87 | 37.79 | |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/RMB10000 | 0.235 | 0.203 | 0.216 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Total Hazardous Waste | tonnes | 22742 | 35035 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | tonnes | 937 | 1234 | 1895 |
| Non-Hazardous Waste Recycled | tonnes | 29357 | 25153 | 37805 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 27.13 | -44.47 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Diesel Fuel Consumption | million liters | 20.6 | 17.6 | 19.4 |
| Fossil Fuel Consumption | million m³ | 1.2 | 0.5 | 0.1 |
| Gasoline Consumption | million liters | 127.8 | 126.9 | 121.5 |
| LPG Consumption | 100 tonnes | 3.3 | 3.7 | 3.1 |
| Natural Gas Consumption | million m³ | 8.9 | 9.1 | 7.9 |
| Purchased Electricity | 100 GWhs | 200.9 | 197.1 | 223.3 |
| Purchased Heating | RMB million | 147.7 | 150.4 | 160.9 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Water Consumption | million tonnes | 37.57 | 41.25 | 42.24 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2017 | 2018 | 2020 |
|---|---|---|---|---|
| Electricity Usage Reduction Compared to Last Year | million kWh | 100 | ||
| Electricity Usage Reduction Percentage Compared to Last Year | % | 61 | ||
| Energy Consumption Reduction Percentage Compared to Last Year | % | 29 | ||
| Investment in Energy-saving and Emission-reduction Technology Transformation | million RMB | 950 | ||
| Number of Energy-saving and Carbon Reduction Demonstration Projects Achieved | projects | 1819 | ||
| Target Energy Consumption Reduction Percentage Compared to Last Year | % | 13 | 40 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Packaging Material Savings | tonnes | 1541 | |
| Packaging Materials Consumed | tonnes | 3171 | 8847 |
| Usage of Packaging Materials (Wood) | m3 | 140000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Number of New Employees (Female) | person | 15452 | 9040 | 14194 |
| Number of New Employees (Male) | person | 13060 | 7802 | 12817 |
| Number of Total Employees | person | 438645 | 460647 | 464656 |
| Percentage of Employees Aged 30-50 | % | 55.85 | 61.25 | 65.95 |
| Percentage of Employees Aged Above 50 | % | 4.51 | 3.6 | 4.43 |
| Percentage of Employees Aged Below 30 | % | 39.64 | 35.15 | 29.62 |
| Percentage of Female Employees | % | 54.79 | 55.54 | 55.11 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 0.95 | 1.59 |
| Turnover Rate of Employees Aged Above 50 | % | 0.02 | 0.21 |
| Turnover Rate of Employees Aged Below 30 | % | 1.94 | 2.24 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2016 | 2017 |
|---|---|---|---|
| Work-related Fatalities Rate | per 1000 employees | 0.0065 | 0.004 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Health Check Coverage for Employees | % | 94 | 97 | 97 |
| Number of Production Safety Emergency Drills | 1156 | 1214 | 1250 | |
| Percentage of Employees Covered by Safety Drills | % | 86 | 86 | 86 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Percentage of Trained Middle Management | ratio | 0.04389 | 0.04392 | 0.0608 |
| Percentage of Trained Senior Management | ratio | 0.00268 | 0.00245 | 0.00209 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Average Training Hours (General Employees) | hours | 57.3 | 64.2 | 88.6 |
| Average Training Hours (Middle Management) | hours | 66.4 | 79.8 | 88.1 |
| Average Training Hours (Senior Management) | hours | 92 | 99.8 | 106.9 |
| Average Training Hours per Employee | hours | 57.6 | 64.4 | 88.5 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Number of Total Suppliers | 6235 | 7243 | 8039 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Percentage of Critical Suppliers Covered by CSR Audit | % | 100 | 100 | 100 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Percentage of Suppliers Using Green Materials and Recycling Packaging | % | 100 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Complaint Growth Rate | % | None | 4.4 | -13.3 |
| Number of Complaints Dealt with | cases | 101560 | 106020 | 91960 |
| Total Number of Customer Complaints | cases | 101560 | 106020 | 91960 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB | 8430000000 | ||
| Number of Volunteers among Employees | persons | 119000 | 131000 | 111000 |
| Total Public Welfare Donations | RMB | 195650000 | 233950000 | 272250000 |
| Total Volunteer Service Hours | hours | 483000 | 502000 | 568000 |