2017 Corporate Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Total GHG emissions (scope 1 and 2) | tonnes | 19161 | 25 |
| Total GHG emissions (scope 1 and 2) per employee | tonnes/employee | 1.86 | 25 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Fluorescent tube wastes | tonnes | 0.52 | 25 |
| Production of electronics wastes | tonnes | 74.4 | 25 |
| Production of hazardous wastes per employee | KG/employee | 0.1 | 25 |
| Toner and ink cartridges wastes | tonnes | 0.78 | 25 |
| Total production of hazardous wastes | tonnes | 1.72 | 25 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Paper wastes recycled | tonnes | 22.6 | 25 |
| Production of non-hazardous wastes per employee | KG/employee | 8 | 25 |
| Production of paper wastes | tonnes | 30.3 | 25 |
| Total production of non-hazardous wastes | tonnes | 104.7 | 25 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Toner and ink cartridges wastes recycled | tonnes | 0.42 | 25 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Total energy consumption | MWh | 35870 | 25 |
| Total energy consumption per employee | MWh/employee | 3.48 | 25 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Total water consumption | m³ | 190240 | 25 |
| Total water consumption per employee | m³/employee | 18.441 | 25 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Dividend per share (before tax) | RMB per share | 0.8 | 0.35 | 0.4 | 21 |
| Return on weighted average net assets | 21.14% | 10.29% | 10.55% | 21 | |
| Staff costs | RMB ten thousand | 1091368.27 | 658687.05 | 683636.69 | 24 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Cash dividend distributed/planned to be distributed | RMB ten thousand | 609687.01 | 266738.07 | 304843.51 | 24 |
| Income tax expense | RMB ten thousand | 419335.89 | 229573.85 | 256065.47 | 24 |
| Proportion to the net profit attributable to owners of the Company in the consolidated financial statements | 46.18% | 33.22% | 35.47% | 21 | |
| Retail Business Customer Complaints - Number of complaints | 21 | 15 | 37 | 12 | |
| Retail Business Customer Complaints - Satisfaction rate in return visits | % | 95.24 | 92.31 | 94.32 | 12 |
| Retail Business Customer Satisfaction Survey - Number of participants | person | 360985 | 279514 | 286352 | 12 |
| Retail Business Customer Satisfaction Survey - Percentage in total customers | % | 5.76 | 3.8 | 3.49 | 12 |
| Retail Business Customer Satisfaction Survey - Satisfaction rate | % | 97.1 | 97.8 | 97.95 | 12 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Company brand ranking among listed securities companies | 3 | 7 | |
| Company brand value | billion RMB | 7 | 7 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Securities and futures investor protection funds | RMB ten thousand | 15752.87 | 23297.43 | 10948.54 | 24 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Actual distributed cash dividends | RMB hundred million | 60.97 | 26.67 | 30.48 | 21 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Total social and economic contributions | RMB ten thousand | 3271077.55 | 2008905.11 | 2120155.81 | 24 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2015 | 2016 | 2017 | Report Pages |
|---|---|---|---|---|---|
| Donations | RMB ten thousand | 1514.96 | 1892.67 | 1695.86 | 24 |
| Social contribution per share | RMB | 5.64 | 3.34 | 3.51 | 24 |
| Tax and surcharges | RMB ten thousand | 192804.38 | 118436.71 | 108181.16 | 24 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Total GHG Emissions | tonnes | 19161 |
| Total GHG Emissions Intensity (By Employee) | tonnes/employee | 1.86 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Hazardous Electronic Waste | tonnes | 74.4 |
| Total Hazardous Waste | tonnes | 1.72 |
| Total Hazardous Waste Intensity (By Employee) | KG/employee | 0.1 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 104.7 |
| Non-Hazardous Waste Recycled | tonnes | 22.6 |
| Paper Waste | tonnes | 30.3 |
| Total Non-Hazardous Waste Intensity (By Employee) | KG/employee | 8 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Energy Consumption Intensity (By Employee) | MWh/employee | 3.48 |
| Total Energy Consumption | MWh | 35870 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Water Consumption | m³ | 190240 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Bachelor's Degree Employees | person |
| Number of Below Junior College Employees | person |
| Number of Doctoral Degree Employees | person |
| Number of Employees Aged 30-50 | person |
| Number of Employees Aged Above 50 | person |
| Number of Employees Aged Below 30 | person |
| Number of Female Employees | person |
| Number of Male Employees | person |
| Number of Master's Degree Employees | person |
| Number of Total Employees | person |
| Percentage of Bachelor's Degree Employees | % |
| Percentage of Below Junior College Employees | % |
| Percentage of Doctoral Degree Employees | % |
| Percentage of Employees Aged 30-50 | % |
| Percentage of Employees Aged Above 50 | % |
| Percentage of Employees Aged Below 30 | % |
| Percentage of Master's Degree Employees | % |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
| Turnover Rate of Total Employees | % |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 95.24 | 92.31 | 94.32 |
| Total Number of Customer Complaints | 21 | 15 | 37 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit |
|---|---|
| Number of Concluded Corruption Lawsuits | |
| Number of Corruption Litigation |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit |
|---|---|
| Investment in Targeted Poverty Alleviation | RMB ten thousand |