Environmental, Social and Governance Report 2016
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of types of paper material promotion | types | 5 | 15 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of employees received compassionate and allowance timely | employees | 20 | 19 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of emergency drills for information system | 3 | 14 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of employees benefited from the Group’s assistance fund | employees | 41 | 19 |
| Number of keynote talk sessions organized | sessions | 50 | 15 |
| Number of training sessions delivered | sessions | 14 | 21 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Group's training payroll | RMB | 1684500 | 21 |
| Number of person-time trained with internal training content | person-time | 1154 | 21 |
| Total hours of training delivered | hours | 288 | 21 |
| Total person-time attendance at investment seminars | person-time | 100000 | 15 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Client complaints as percentage of all clients | % | 0.0015 | 14 |
| Improvement in real-time response efficiency to customer enquiries | % | 34 | 14 |
| Number of WeChat and automatic customer service visits | visits | 50000 | 14 |
| Number of paper questionnaire review clients | clients | 5000 | 14 |
| Number of phone review clients | clients | 125000 | 14 |
| Number of posts accumulated by Palm Network, wealth management App, online transaction terminal, short message and WeChat | posts | 73500000 | 14 |
| Number of short message review clients | clients | 34000 | 14 |
| Number of views of weibo magazines and posts | views | 1000000 | 14 |
| Number of website review clients | clients | 104000 | 14 |
| Number of weibo magazine issues published | issues | 48 | 14 |
| Total number of client complaints | 15 | 14 | |
| Total number of review clients | clients | 268000 | 14 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of original investment education products published | products | 20 | 15 |
| Number of times Palm Network, wealth management App, online transaction terminal, short message and WeChat used | times | 2300 | 14 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of articles published on public WeChat account | articles | 300 | 15 |
| Number of investment seminars held by branch organizations | seminars | 3686 | 15 |
| Number of people served by customer hotline 95377 | people | 115000 | 14 |
| Number of relevant writings in the column Investor Education Centre of the Group’s website | writings | 172 | 15 |
| Number of sessions of Investor Education in Listed Companies | sessions | 6 | 15 |
| Number of sessions of Investor Education in University | sessions | 3 | 15 |
| Number of sessions of Investors Education in Community | sessions | 5 | 15 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Amount of Group’s assistance fund | RMB | 253000 | 19 |
| Number of weibo posts published | posts | 235 | 14 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Total Employees | employees | 20 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Total Training Hours | hours | 288 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Total Number of Customer Complaints | 15 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Total Social Investment | RMB | 253000 |