Environmental, Social and Governance Report 2016
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017 | Report Pages |
|---|---|---|---|
| Complaints and customers’ satisfaction - average rate of customer satisfaction not less than 95% | percent | 95 | 17 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of invention patents obtained | patents | 6 | 13 |
| Number of software copyrights obtained | software copyrights | 19 | 13 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2017 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | percent | 95 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Invention Patents | patents | 6 |