2016 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Total number of complaints received and addressed | 466 | 26 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Employee volunteering hours | hours | 677 | 15 |
| Total charitable project support amount | HKD | 137330 | 15 |
| Total charity activities support amount | HKD | 630000 | 15 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Employees Aged 30-50 | persons |
| Number of Employees Aged Above 50 | persons |
| Number of Employees Aged Below 30 | persons |
| Number of Female Employees | persons |
| Number of Male Employees | persons |
| Number of Total Employees | persons |
| Percentage of Employees Aged 30-50 | percent |
| Percentage of Employees Aged Above 50 | percent |
| Percentage of Employees Aged Below 30 | percent |
| Percentage of Female Employees | percent |
| Percentage of Male Employees | percent |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | |
| Turnover Rate of Employees Aged Above 50 | |
| Turnover Rate of Employees Aged Below 30 | |
| Turnover Rate of Total Employees | % |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Local Suppliers | |
| Number of Suppliers in Mainland China | |
| Number of Total Suppliers |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Complaints Dealt with | 466 | |
| Total Number of Customer Complaints | 466 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Total Social Investment | HKD | 767330 |
| Total Volunteer Service Hours | hours | 677 |