2016 Corporate Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Group greenhouse gas emission volume | tCO2 | 14554.94 | 4 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | Report Pages |
|---|---|---|---|
| Farmland irrigated by comprehensive management project in Xiaoyan Section of Shibanchong River, Yu'an District, Lu'an City | hectares | 1067.2 | 81 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2013 | 2015 | Report Pages |
|---|---|---|---|---|
| Dam built in Kangjiabu Village, Yu'an District, Anhui Province: farmland irrigated | hectares | 1100 | 81 | |
| Investment in comprehensive management project in Xiaoyan Section of Shibanchong River, Yu'an District, Lu'an City | RMB | 800000 | 81 | |
| Population protected from flood by comprehensive management project in Xiaoyan Section of Shibanchong River, Yu'an District, Lu'an City | people | 15000 | 81 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2013 | 2013-2014 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Annual employee participation rate per unit | % | 90% | 64 | ||
| Annual remuneration | HK$ billion | 13.483 | 61 | ||
| Annual total premium | HK$ billion | 150 | 16 | ||
| Annual total premiums | HK$ billion | 149.3 | 8 | ||
| Annual total premiums, increase over Last Year | % | 7.8 | 8 | ||
| Care for female employees - survey participants | 3627 | 61 | |||
| Coverage of workers congress in subsidiaries | 100% | 61 | |||
| Dam built in Kangjiabu Village, Yu'an District, Anhui Province: jobs provided | households | >60 | 81 | ||
| Increase in annual remuneration | 23.06% | 61 | |||
| Increase in number of employees | 6558 | 61 | |||
| Number of Directors aged 46-50 | 2 | 17 | |||
| Number of Directors aged 51-55 | 4 | 17 | |||
| Number of Directors aged 56-60 | 3 | 17 | |||
| Number of Directors aged 61-65 | 2 | 17 | |||
| Number of Directors with 0 years directorship with the company | 1 | 17 | |||
| Number of Directors with 1-5 years directorship with the company | 9 | 17 | |||
| Number of Directors with Accounting Professional Experience | 2 | 17 | |||
| Number of Directors with Bachelor Degree | 5 | 17 | |||
| Number of Directors with Banking Professional Experience | 3 | 17 | |||
| Number of Directors with Central Bank Professional Experience | 1 | 17 | |||
| Number of Directors with Doctorate Degree | 2 | 17 | |||
| Number of Directors with Government Authority/Regulatory Body Professional Experience | 2 | 17 | |||
| Number of Directors with Insurance Professional Experience | 2 | 17 | |||
| Number of Directors with Master Degree | 4 | 17 | |||
| Number of Directors with Other Education Background | 1 | 17 | |||
| Number of Directors with Scholar Professional Experience | 1 | 17 | |||
| Number of Directors with more than 10 years directorship with the company | 2 | 17 | |||
| Number of Executive Directors on Board | 3 | 17 | |||
| Number of Female Directors | 1 | 17 | |||
| Number of Independent Non-executive Directors on Board | 3 | 17 | |||
| Number of Male Directors | 10 | 17 | |||
| Number of Non-executive Directors on Board | 5 | 17 | |||
| Number of employees | 60270 | 61 | |||
| Outstanding managers of China Taiping selected for temporary post in Yu'an District, Lu'an City | managers | 2 | 81 | ||
| People receiving serious disease compensation in Guangxi | people | 66000 | 74 | ||
| Profit from operation after taxation | HK$ billion | 6.3 | 16 | ||
| Proportion of employees by gender - Female | 46% | 61 | |||
| Proportion of employees by gender - Male | 54% | 61 | |||
| Total assets | HK$ billion | 500 | 8, 16 | ||
| Total assets, increase over 2015 | % | 3.6 | 8 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Serious disease compensation settlement payment in Guangxi | million RMB | 230 | 74 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2016 | As of the end of 2011 | November 2013 | Report Pages |
|---|---|---|---|---|---|
| Annual full-time training rate per unit | % | 61% | 64 | ||
| CTPI (HK) - Number of participants | 387 | 64 | |||
| Cadre training program participants | 3200 | 61 | |||
| Grassroots cadres from Liangdang County trained in Shanghai | cadres | 29 | 81 | ||
| Group - Number of participants | 8014 | 64 | |||
| Labor competition participants | 30000 | 61 | |||
| Number of county-, township-, and village-level cadres from Liangdang County trained in Shanghai, Shandong, and Shenzhen | cadres | >700 | 81 | ||
| SZTPI - Number of participants | 185 | 64 | |||
| Sharing Center - Number of participants | 16927 | 64 | |||
| Subsidiary (center) in total - Number of participants | 54576 | 64 | |||
| TPAM - Number of participants | 1422 | 64 | |||
| TPI - Number of participants | 1761 | 64 | |||
| TPL - Number of participants | 20265 | 64 | |||
| TPP - Number of participants | 1380 | 64 | |||
| TPeC - Number of participants | 80 | 64 | |||
| TPre (China) - Number of participants | 201 | 64 | |||
| TPre - Number of participants | 271 | 64 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| CTPI (HK) - Times of training | 11 | 64 | |
| Group - Times of training | 16 | 64 | |
| High productivity agents (RMB300000 regular premium above), increase over Last Year | % | 36.5 | 8 |
| Per capita hours of study | hours | 206 | 64 |
| SZTPI - Times of training | 5 | 64 | |
| Sharing Center - Times of training | 715 | 64 | |
| Subsidiary (center) in total - Times of training | 1129 | 64 | |
| TPAM - Times of training | 33 | 64 | |
| TPI - Times of training | 30 | 64 | |
| TPL - Times of training | 119 | 64 | |
| TPP - Times of training | 22 | 64 | |
| TPeC - Times of training | 2 | 64 | |
| TPre (China) - Times of training | 6 | 64 | |
| TPre - Times of training | 20 | 64 |
Number of suppliers by geographical region.
| Indicator | Unit | 2012 | 2013 | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|---|---|
| Balance of pension assets under management | RMB billion | 130 | 8 | ||||
| Balance of pension assets under management, increase over Last Year | % | 28.3 | 8 | ||||
| Cumulative number of contracted customers | 12 | 35 | 47 | 55 | 68 | 40 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Strategic customer business | 100 million | 189 | 261 | 309 | 40 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2012 | 2013 | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|---|---|
| Claims settlement period for small amount cases at the beginning of the year | natural days | 4.77 | 36 | ||||
| Claims settlement period for small amount cases in October | natural days | 2.07 | 36 | ||||
| Claims settlement period in terms of batch, decrease over 2015 | working days | 2.37 | 36 | ||||
| Complaint volume over insurance consumption | 170 | 27 | |||||
| Complaint volume per RMB100 million of insurance premium (TPL) | 0.18 | 27 | |||||
| Customer service calling number | 9804000 | 27 | |||||
| Increase in annual total premium over the last year | % | 7.8 | 16 | ||||
| Industry average complaint rate per RMB100 million of premium | 0.43 | 4 | |||||
| Industry complaint volume per RMB100 million of insurance premium | 0.43 | 27 | |||||
| Number of contracted customers for the year | 12 | 23 | 12 | 8 | 16 | 40 | |
| Percentage in total premium of the Group | 21.31% | 23.49% | 24.23% | 40 | |||
| Persistency ratio of individual insurance, first year premium increase over Last Year | % | 39.1 | 8 | ||||
| Reinsurance premium (excluding universal life) | HK$ million | 9175 | 8 | ||||
| TPI complaint volume per RMB100 million of insurance premium | 0.81 | 27 | |||||
| TPI total complaints received | 147 | 27 | |||||
| TPL complaint rate per RMB100 million of premium | 0.18 | 4 | |||||
| TPP customer service experts | 19 | 27 | |||||
| TPP customer service staff | 267 | 27 | |||||
| TPP praise rate | % | 99.58 | 27 | ||||
| TPP received complaints | 47 | 27 | |||||
| TPP total customer service volume | 308000 | 27 | |||||
| Total premium of PRC property and casualty insurance, increase over Last Year | % | 13.4 | 8 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Annual insurance premium of commercial-operated serious illness insurance business | million RMB | 226 | 4 |
| Total embedded value per share attributable to shareholders | HK$ | 28.5 | 16 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Direct premium growth rate above industry average | percentage points | 6.4 | 8 |
| Direct premium of PRC property and casualty insurance, increase over Last Year | % | 16.4 | 8 |
| Overall claims settlement period | days | 8.52 | 36 |
| Overall claims settlement period at the beginning of 2016 | days | 10.2 | 36 |
| Overall combined ratio, decrease | percentage point | -0.8 | 8 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Underwriting profit, increase over Last Year | % | 12.1 | 8 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Audit center - Number of participants | 11697 | 64 | |
| Number of significant issues discussed at general meeting | 6 | 4 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Audit center - Times of training | 166 | 64 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2012 | 2013 | 2016 | September 2013 | Report Pages |
|---|---|---|---|---|---|---|
| Annual premium of commercial-operated serious illness insurance in Fangchenggang, Beihai, Yulin, Guangxi, Ya'an, Sichuan and other places | million RMB | 226 | 74 | |||
| Culture of Reading - number of activities | 760 | 61 | ||||
| Culture of Reading - number of participants | 26000 | 61 | ||||
| Dam built in Kangjiabu Village, Yu'an District, Anhui Province: population benefited | people | 2600 | 81 | |||
| Dam built in Kangjiabu Village, Yu'an District, Anhui Province: villager groups benefited | villager groups | 6 | 81 | |||
| Designation of Yu'an District, Lu'an City, Anhui Province as a poverty alleviation unit | Added | 81 | ||||
| Highest reimbursement rate for ordinary people | 85%-90% | 74 | ||||
| Insurance coverage provided by TPL in Guangxi | million people | 8.19 | 74 | |||
| Investment in wood flooring processing business for Yu'an District, Lu'an City | million RMB | 150 | 81 | |||
| Number of employee reading rooms established | 110 | 61 | ||||
| Number of employee reading rooms improved | 176 | 61 | ||||
| Number of honors granted by All-China Federation of Trade Unions | 1 | 4 | ||||
| Number of honors granted by Chinese Financial Workers’ Union | 10 | 4 | ||||
| Number of honors won | 11 | 61 | ||||
| Number of honors won by Group | 11 | 4 | ||||
| Taiping Bridge, Jindong Town, Liangdang County: households benefited | households | 204 | 81 | |||
| Taiping Bridge, Jindong Town, Liangdang County: people benefited | people | 806 | 81 | |||
| Taiping Bridge, Jindong Town, Liangdang County: villager groups benefited | villager groups | 7 | 81 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2002 | 2016 | As of the end of 2011 | Report Pages |
|---|---|---|---|---|---|
| Annual funding for designated poverty alleviation unit in Liangdang County, Gansu Province | RMB per year | 100000 | 81 | ||
| Gifts and money granted (Audit center) | RMB10000 | 2.8 | 68 | ||
| Gifts and money granted (Group in total) | RMB10000 | 113.19 | 68 | ||
| Gifts and money granted (Group) | RMB10000 | 37.4 | 68 | ||
| Gifts and money granted (Sharing Center) | RMB10000 | 1.44 | 68 | ||
| Gifts and money granted (Subsidiary center in total) | RMB10000 | 75.79 | 68 | ||
| Gifts and money granted (TPI) | RMB10000 | 23 | 68 | ||
| Gifts and money granted (TPL) | RMB10000 | 44 | 68 | ||
| Gifts and money granted (TPP) | RMB10000 | 4.55 | 68 | ||
| Increase in total assets over the last year | % | 3.6 | 16 | ||
| Increase in total embedded value per share over the end of 2015 | % | 4.6 | 16 | ||
| Number of computers provided to Liangdang County for poverty alleviation | computers | 20 | 81 | ||
| Number of people receiving assistance (Audit center) | people | 9 | 68 | ||
| Number of people receiving assistance (Group in total) | people | 414 | 68 | ||
| Number of people receiving assistance (Group) | people | 108 | 68 | ||
| Number of people receiving assistance (Sharing Center) | people | 6 | 68 | ||
| Number of people receiving assistance (Subsidiary center in total) | people | 306 | 68 | ||
| Number of people receiving assistance (TPI) | people | 93 | 68 | ||
| Number of people receiving assistance (TPL) | people | 189 | 68 | ||
| Number of people receiving assistance (TPP) | people | 9 | 68 | ||
| Percentage of total number of financially disadvantaged in the province covered by Serious Illness Scheme | % | 11.24 | 74 | ||
| Registered financially disadvantaged people covered by Serious Illness Scheme for Poverty-Stricken Urban and Rural residents | people | 50000000 | 74 | ||
| Reimbursement rate for poverty-stricken people registered in the Office of Poverty Reduction (increase over ordinary people) | 5%-10% | 74 | |||
| Reimbursement ratio for the amount exceeding the threshold (less than RMB20000) | % | 53 | 74 | ||
| Total funds received by Liangdang County for poverty alleviation | million RMB | 15.1 | 81 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Total GHG Emissions | tCO2 | 14554.94 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2015 |
|---|---|---|
| Total Investment in Ecological Restoration | RMB | 800000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Total Employees | 60270 | |
| Percentage of Female Employees | 46 | |
| Percentage of Male Employees | % | 54 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Percentage of Employees Trained | % | 61 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Average Training Hours per Employee | hours | 206 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Total Suppliers |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Complaint Growth Rate | % | -66.42 |
| Total Number of Customer Complaints | 147 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Attendance for Anti-corruption Training | person-times | 166 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB | 1131900 |
| Number of Participations in Volunteer Activities | person-times | 414 |
| Total Cash Donations | RMB | 1131900 |
| Total Public Welfare Donations | RMB | 1131900 |
| Total Social Investment | RMB | 1131900 |