2016 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Bus fleet (diesel fuel) NOx emissions at Sands China | kg | 2748 | 14 |
| Bus fleet (diesel fuel) PM emissions at Sands China | kg | 202.3 | 14 |
| Bus fleet (diesel fuel) SOx emissions at Sands China | kg | 175.8 | 14 |
| Limousine fleet (gasoline fuel) SOx emissions at Sands China | kg | 59.6 | 14 |
| Liquefied Petroleum Gas (LPG) NOx emissions at Sands China | kg | 930.8 | 14 |
| Liquefied Petroleum Gas (LPG) SOx emissions at Sands China | kg | 4.6 | 14 |
| Natural gas NOx emissions at Sands China | kg | 289.9 | 14 |
| Natural gas SOx emissions at Sands China | kg | 1.4 | 14 |
| Total NOx emissions from gaseous fuel consumption at Sands China | kg | 1220.7 | 14 |
| Total NOx emissions from vessels and vehicles at Sands China | kg | 2748 | 14 |
| Total PM emissions from vessels and vehicles at Sands China | kg | 202.3 | 14 |
| Total SOx emissions from gaseous fuel consumption at Sands China | kg | 6 | 14 |
| Total SOx emissions from vessels and vehicles at Sands China | kg | 235.4 | 14 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|
| CO2e emission reduction against base year 2015 | MTCO2e | 65255 | 6 | |||||||
| CO2e emission reduction percentage against base year 2015 | % | 11 | 6 | |||||||
| Cotaijet GHG emissions absolute (MT CO2e) Scope 1 – marine fuels and refrigerants | MT CO2e | 132000 | 134000 | 137000 | 149000 | 20 | ||||
| Cotaijet GHG emissions intensity (MT CO2e / nautical mile) | MT CO2e / nautical mile | 0.132 | 0.134 | 0.135 | 0.139 | 20 | ||||
| Electricity emissions (Scope 2, share of total carbon footprint, Sands China, 2016) | 72.7% | 15 | ||||||||
| Fugitive emissions (Scope 1, share of total carbon footprint, Sands China, 2016) | 0.8% | 15 | ||||||||
| GHG emissions absolute (MTCO2e Scope 1 & Scope 2, all properties) | MTCO2e | 400000 | 400000 | 400000 | 700000 | 700000 | 500000 | 19 | ||
| GHG emissions intensity (MTCO2e / 1000 sq ft Scope 1 & Scope 2, all properties) | MTCO2e/1000 sq ft | 25 | 25 | 25 | 22 | 22 | 20 | 19 | ||
| GHG emissions intensity (Scope 1 & Scope 2, excluding The Parisian Macao) | MTCO2e / 1000 sq.ft | 23.33 | 15 | |||||||
| Mobile combustion emissions (Scope 1, share of total carbon footprint, Sands China, 2016) | 21.5% | 15 | ||||||||
| Stationary combustion emissions (Scope 1, share of total carbon footprint, Sands China, 2016) | 2.2% | 15 | ||||||||
| Total carbon footprint (Sands China, 2016) | MTCO2e | 793834 | 15 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Waste generated emissions (Scope 3, share of total carbon footprint, Sands China, 2016) | 2.8% | 15 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Emission reduction in ferry operations | percent reduction | 2 | 10 |
| Emission reduction in resort operations | percent reduction in addition to offsetting newly opened resorts | 6 | 10 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Waste diversion rate | percent increase | 5 | 10 | |||||
| Waste diversion rate (all properties) | % | 5 | 7 | 10 | 15 | 20 | 22 | 19 |
| waste diversion | % | 19 | 6 | |||||
| waste diversion increase from 2015 | % | 46 | 6 | |||||
| waste reduction against base year 2015 | % | 4 | 6 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|
| Bus fleet (CNG) consumption at Sands China | m3 | 303106 | 14 | |||||||
| Bus fleet (CNG) distance travelled at Sands China | km | 499892 | 14 | |||||||
| Bus fleet (diesel fuel) consumption at Sands China | L | 1091828 | 14 | |||||||
| Bus fleet (diesel fuel) distance travelled at Sands China | km | 3678766 | 14 | |||||||
| CotaiJet ferries (marine fuel) consumption at Sands China | L | 60817021 | 14 | |||||||
| CotaiJet ferries (marine fuel) distance travelled at Sands China | nm | 1229620 | 14 | |||||||
| Cotaijet fuel consumption | liters | 52000000 | 54000000 | 57000000 | 62000000 | 20 | ||||
| Direct energy consumption at Sands China ferry operations (Marine fuel, non-renewable) | GJ | 2340810 | 13 | |||||||
| Direct energy consumption at Sands China resort operations | GJ | 373051 | 13 | |||||||
| Direct energy consumption at Sands China resort operations (Diesel, non-renewable) | GJ | 41581 | 13 | |||||||
| Direct energy consumption at Sands China resort operations (Gasoline, non-renewable) | GJ | 1418 | 13 | |||||||
| Direct energy consumption at Sands China resort operations (LPG, non-renewable) | GJ | 254 | 13 | |||||||
| Direct energy consumption at Sands China resort operations (Natural gas, non-renewable) | GJ | 27125 | 13 | |||||||
| Electricity absolute (all properties) | kWh | 400000000 | 400000000 | 400000000 | 600000000 | 600000000 | 500000000 | 19 | ||
| Ferry operations energy intensity | GJ/nautical mile | 1.9 | 13 | |||||||
| Indirect energy consumption at Sands China resort operations (Electricity purchased, non-renewable) | GJ | 2274122 | 13 | |||||||
| Limousine fleet (gasoline fuel) consumption at Sands China | L | 405197 | 14 | |||||||
| Liquefied Petroleum Gas (LPG) consumption at Sands China | MJ | 231548704 | 14 | |||||||
| Meeting space area | square feet | 1900000 | 4 | |||||||
| Natural gas consumption at Sands China | MJ | 72125493 | 14 | |||||||
| Resort operations energy intensity | GJ/sq. ft. | 0.103 | 13 | |||||||
| The Parisian Macao with 100% LED lighting | LED | 100% | 6 | |||||||
| Total energy consumption at Sands China ferry operations | GJ | 2340810 | 13 | |||||||
| Total energy consumption at Sands China resort operations | GJ | 2647173 | 13 | |||||||
| Total fuel consumption (natural gas + LPG) at Sands China | MJ | 303674197 | 14 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Total water consumption (excluding The Parisian Macao) | gallons | 1447000000 | 15 | |||||
| Water consumption (all properties) | Million Gallons | 1000 | 1000 | 1000 | 1500 | 1500 | 1200 | 19 |
| Water intensity | percent reduction on a per square foot basis | 3 | 10 | |||||
| Water intensity (all properties) | Gallons/sq ft | 70 | 70 | 70 | 60 | 60 | 50 | 19 |
| Water intensity (excluding The Parisian Macao) | gallons/sq.ft | 63.4 | 15 | |||||
| Water savings against 2015 baseline | gallons | 104700000 | 15 | |||||
| water reduction | million gallons | 104 | 6 | |||||
| water reduction percentage | % | 8.8 | 6 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| energy efficiency projects | 36 | 6 | |
| energy reduction against base year 2015 | million kWh | 33 | 6 |
| energy reduction percentage against base year 2015 | % | 5.8 | 6 |
| investment in efficiency projects | million MOP | 67 | 6 |
| team member actions toward energy & water efficiency and waste reduction | actions | 157000 | 6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Administrative team members headcount | 1519 | 24 | |
| CotaiJet ferry average daily passengers | passengers per day | 21000 | 4 |
| CotaiJet ferry daily round trip sailings | sailings per day | 47 | 4 |
| CotaiJet ferry passengers | passengers | 7800000 | 4 |
| Executive team members headcount | 238 | 24 | |
| Female team members | 13633 | 24 | |
| Full-time team members | 25981 | 24 | |
| Male team members | 12485 | 24 | |
| Number of restaurants | restaurants | 140 | 4 |
| Number of team members | persons | 26000 | 4 |
| Operational team members headcount | 24224 | 24 | |
| Part-time team members | 108 | 24 | |
| Team members aged 30-50 | 15171 | 24 | |
| Team members aged over 50 | 5566 | 24 | |
| Team members aged under 30 | 5381 | 24 | |
| Team members at Sands Cotai Central | % | 12.1 | 24 |
| Team members at Sands Macao | % | 24.4 | 24 |
| Team members at The Parisian Macao | % | 4.3 | 24 |
| Team members at The Plaza Macao | % | 22.4 | 24 |
| Team members at The Venetian Macao (including Cotai Arena and CotaiExpo) | % | 36.8 | 24 |
| Temporary team members | 29 | 24 | |
| Theatre seat area | seats | 15000 | 4 |
| Total headcount (full-time only) | 25981 | 24 | |
| Total team members | 26118 | 24 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Leavers 30-50 female | 332 | 24 | |
| Leavers 30-50 male | 379 | 24 | |
| Leavers over 50 female | 113 | 24 | |
| Leavers over 50 male | 124 | 24 | |
| Leavers under 30 female | 480 | 24 | |
| Leavers under 30 male | 429 | 24 | |
| Total leavers | 1857 | 24 | |
| Total turnover rate | % | 7.1 | 24 |
| Turnover rate 30-50 female | % | 6.8 | 24 |
| Turnover rate 30-50 male | % | 5.3 | 24 |
| Turnover rate over 50 female | % | 4.6 | 24 |
| Turnover rate over 50 male | % | 4 | 24 |
| Turnover rate under 30 female | % | 11.6 | 24 |
| Turnover rate under 30 male | % | 15.8 | 24 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Injury rate (per 100 team members) | per 100 team members | 3.96 | 26 |
| Work-related injuries (Female) | 654 | 26 | |
| Work-related injuries (Male) | 379 | 26 | |
| Work-related injuries (Total) | 1033 | 26 |
Lost days due to work injury.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Lost day rate (lost days due to injury per 100 team members) | per 100 team members | 0.39 | 26 |
| Lost days due to injury | 22003 | 26 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of problem incidents reported - Conrad Macao | 409 | 35 | |
| Number of problem incidents reported - Holiday Inn Macao | 232 | 35 | |
| Number of problem incidents reported - The Parisian Macao | 188 | 35 | |
| Number of problem incidents reported - The Venetian Macao | 622 | 35 | |
| Number of problem incidents reported - Total | 1451 | 35 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Administrative team members number of people trained | 1511 | 24 | |
| Administrative team members percentage of team members trained | % | 99.5 | 24 |
| Executive team members number of people trained | 230 | 24 | |
| Executive team members percentage of team members trained | % | 96.6 | 24 |
| Operational team members number of people trained | 24045 | 24 | |
| Operational team members percentage of team members trained | % | 99.3 | 24 |
| Percentage of team members trained (full-time only) | % | 99.2 | 24 |
| Total number of people trained (full-time only) | 25786 | 24 | |
| career opportunities provided by Sands China Academy MyWay Program for gaming operations team members | team members | 2000 | 6 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Administrative team members average training hours per person | hours | 10.1 | 24 |
| Administrative team members total hours of training | hours | 15282.99 | 24 |
| Average training hours per person (full-time only) | hours | 46.2 | 24 |
| Executive team members average training hours per person | hours | 8.5 | 24 |
| Executive team members total hours of training | hours | 2013.6 | 24 |
| Operational team members average training hours per person | hours | 48.9 | 24 |
| Operational team members total hours of training | hours | 1183597.87 | 24 |
| Total hours of training (full-time only) | hours | 1200894.5 | 24 |
| training hours to team members | million hours | 1.2 | 6 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| % of met and exceed expectations in handling problems - Conrad Macao | % | 53 | 35 |
| % of met and exceed expectations in handling problems - Holiday Inn Macao | % | 34 | 35 |
| % of met and exceed expectations in handling problems - The Parisian Macao | % | 40 | 35 |
| % of met and exceed expectations in handling problems - The Venetian Macao | % | 51 | 35 |
| % with problem incidents reported - Conrad Macao | % | 18 | 35 |
| % with problem incidents reported - Holiday Inn Macao | % | 19 | 35 |
| % with problem incidents reported - The Parisian Macao | % | 20 | 35 |
| % with problem incidents reported - The Venetian Macao | % | 9 | 35 |
| % with problem incidents reported - Total | % | 12 | 35 |
| Average daily visitors | visitors per day | 200000 | 4 |
| Number of hotel rooms and suites | rooms and suites | 12751 | 4 |
| Number of surveys received - Conrad Macao | 2259 | 35 | |
| Number of surveys received - Holiday Inn Macao | 1200 | 35 | |
| Number of surveys received - The Parisian Macao | 929 | 35 | |
| Number of surveys received - The Venetian Macao | 7270 | 35 | |
| Number of surveys received - Total | 11658 | 35 | |
| Overall guest satisfaction - Conrad Macao | % | 74 | 35 |
| Overall guest satisfaction - Holiday Inn Macao | % | 78 | 35 |
| Overall guest satisfaction - The Parisian Macao | % | 78 | 35 |
| Overall guest satisfaction - The Venetian Macao | % | 79 | 35 |
| Overall guest satisfaction - Total | % | 77 | 35 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Gaming Employees Home Sports Competition participants | participants | 208 | 25 |
| Gaming Employees Sport Fun Day participants | participants | 16 | 25 |
| Macao Darts Open participants | participants | 26 | 25 |
| Macao International Dragon Boat Race participants | participants | 88 | 25 |
| Walk for a Million participants | participants | 2960 | 25 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| World Challenge Day participants | participants | 151 | 25 |
| charitable donations | million MOP | 5.3 | 6 |
| hygiene kits built for charity | kits | 35000 | 6 |
| volunteer hours by Sands China Care Ambassadors | hours | 2500 | 6 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 202.3 |
| NOₓ Emissions | kg | 3968.7 |
| SOₓ Emissions | kg | 241.4 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 |
|---|---|---|---|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | MT CO2e | 132000 | 134000 | 137000 | 149000 | ||||
| Mobile Combustion Emissions | % | 21.5 | |||||||
| Stationary Combustion Emissions | % | 2.2 | |||||||
| Total GHG Emissions | MTCO2e | 400000 | 400000 | 400000 | 700000 | 700000 | 500000 | ||
| Total GHG Emissions Intensity (By Area) | MTCO2e/1000 sq ft | 25 | 25 | 25 | 22 | 22 | 20 | ||
| Total GHG Emissions Intensity (By Product Volume) | MT CO2e / nautical mile | 0.132 | 0.134 | 0.135 | 0.139 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste (Kitchen Waste) | tons |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| GHG Emissions Reduction Percentage Compared to Last Year | percent | 6 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 4 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 |
|---|---|---|---|---|---|---|---|
| CNG Consumption | m3 | 303106 | |||||
| Diesel Fuel Consumption | L | 1091828 | |||||
| Gasoline Consumption | L | 405197 | |||||
| LPG Consumption | MJ | 231548704 | |||||
| Natural Gas Consumption | MJ | 72125493 | |||||
| Purchased Electricity | kWh | 400000000 | 400000000 | 400000000 | 600000000 | 600000000 | 500000000 |
| Total Direct Energy Consumption | GJ | 373051 | |||||
| Total Energy Consumption | GJ | 2647173 | |||||
| Total Indirect Energy Consumption | GJ | 2274122 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 |
|---|---|---|---|---|---|---|---|
| Water Consumption | Million Gallons | 1000 | 1000 | 1000 | 1500 | 1500 | 1200 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Energy Consumption Reduction Compared to Last Year | million kWh | 33 |
| Energy Consumption Reduction Percentage Compared to Last Year | % | 5.8 |
| Investment in Energy-saving and Emission-reduction Technology Transformation | million MOP | 67 |
| Number of Energy-saving and Carbon Reduction Demonstration Projects Achieved | 36 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Employees Aged 30-50 | persons | 15171 |
| Number of Employees Aged Above 50 | persons | 5566 |
| Number of Employees Aged Below 30 | persons | 5381 |
| Number of Employees in Macau | persons | 26118 |
| Number of Female Employees | persons | 13633 |
| Number of Full-time Employees | persons | 25981 |
| Number of Male Employees | persons | 12485 |
| Number of Part-time Employees | persons | 108 |
| Number of Temporary Workers | persons | 29 |
| Number of Total Employees | persons | 26118 |
| Percentage of Employees Aged 30-50 | % | 58.1 |
| Percentage of Employees Aged Above 50 | % | 21.32 |
| Percentage of Employees Aged Below 30 | % | 20.61 |
| Percentage of Employees in Macau | % | 100 |
| Percentage of Female Employees | % | 52.17 |
| Percentage of Full-time Employees | % | 99.48 |
| Percentage of Male Employees | % | 47.83 |
| Percentage of Part-time Employees | % | 0.41 |
| Percentage of Temporary Workers | % | 0.11 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 6.8 |
| Turnover Rate of Employees Aged Above 50 | % | 4.6 |
| Turnover Rate of Employees Aged Below 30 | % | 11.6 |
| Turnover Rate of Total Employees | % | 7.1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 22003 |
| Rate of Work-related Injuries | per 100 team members | 0.39 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Percentage of Employees Trained | % | 99.2 |
| Percentage of Trained Administrative Employees | % | 99.5 |
| Percentage of Trained Executive Employees | % | 96.6 |
| Percentage of Trained Operational Employees | % | 99.3 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Average Training Hours (Administrative Employees) | hours | 10.1 |
| Average Training Hours (Executive Employees) | hours | 8.5 |
| Average Training Hours (Operational Employees) | hours | 48.9 |
| Average Training Hours per Employee | hours | 46.2 |
| Average Training Hours per FTE | hours | 46.2 |
| Total Training Hours | hours | 1200894.5 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 51 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit |
|---|---|
| Number of Concluded Corruption Lawsuits | cases |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Participations in Volunteer Activities | participants | 151 |
| Total In-kind Donations | kits | 35000 |
| Total Volunteer Service Hours | hours | 2500 |