HARBIN BANK CO.LTD. CORPORATE SOCIAL RESPONSIBILITY REPORT 2016

Company: HARBIN BANK (6138)
Year: 2016
Published: 2017-06-27
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 Report Pages
Kitchen waste produced (kg) kg 156600 49
Sewage discharge (cubic metres) cubic metres 73236.45 49
Toner cartridges used (pieces) pieces 243 49

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2014 2015 2016 Report Pages
Diesel consumption (Litres) Litres 2200 2800 2800 49
Natural gas consumption (cubic metres) cubic metres 365328.84 248464.91 329276.4 49
Power consumption (kWh) kWh 3750000 3880976 6954792 49

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2014 2015 2016 Report Pages
Water consumption (tons) tons 15100 14803 50599 49

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2014 2015 2016 Report Pages
Office paper consumption (tons) tons 8.405 7.3 7 49

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2014 2015 2016 Report Pages
Aged 35-45 (person) person 1620 1566 1816 56
Aged 45 above (person) person 426 542 779 56
Aged under 35 (person) person 5326 5024 4374 56
Average return on equity % 15.46 14.23 14.01 11
Average return on total assets % 1.15 1.14 1.01 11
Female staff (person) person 4182 4000 3913 56
Full-time staff (person) person 7408 7311 6969 56
General meeting and class meeting of shareholders (No.) 1 5 5 26
Harbin Bank ranking in Top 1000 World Banks 270 10
Harbin Bank ranking in Top 500 Bank in Asia-Pacific Region 84 10
Harbin Bank ranking in Top 500 in China by Fortune 416 10
Junior management (person) person 1478 781 781 56
Male staff (person) person 3226 3111 3056 56
Number of members in Sino-Russia Financial Council 62 43
Operating management (person) person 134 130 130 56
Proportion of female management staff % 46.85 45.71 45.67 11
Proportion of female staff % 56.45 56.38 55.75 11
Senior management (person) person 12 15 14 56
Technical staff (person) person 5507 6043 6043 56
Total assets RMB million 343641.6 444851.3 539016.2 11
Total personal loans RMB100 million 432277 615964 1057933 37
Total staff Person 7408 7131 6969 11
WeChat banking - Followers 10000 people 14 30 85 41
Year-on-year increase in total assets percent 21.26 10
Year-on-year increase in total customer loans percent 35.65 10
branches 17 17 17 40

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2014 2015 2016 Report Pages
Number of foreign managers joining the Bank 6 54
Operating income RMB million 10252.8 11545.4 14172 11
Staff turnover rate by age - Aged 35-45 (%) % 0.73 3.08 56
Staff turnover rate by age - Aged 45 above (%) % 0.11 1.52 56
Staff turnover rate by age - Aged under 35 (%) % 4.04 6.02 56
Staff turnover rate by gender - Female staff (%) % 2.52 4.46 56
Staff turnover rate by gender - Male staff (%) % 2.4 5.13 56

Lost days due to work injury.

Indicator Unit 2016 Report Pages
Day of absence due to work injuries (day/commuted) day/commuted 425 56

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2014 2015 2016 Report Pages
Employees involved in Leadership Training Program 2500 10
Employees selected for Leadership Training Program 673 10
Internal training sessions 108 55
Number of employees participating in 'Harbin Marathon' in 2016 2500 8
Number of innovation salon activities at headquarters in 2016 24 8
Number of participants allocated to the talent pool for comprehensive management and professional management 673 54
Number of staff members who participated in the Leaders Program 2500 54
Total attendance of staff training sessions 4584 55
Training for directors and supervisors (No. of session) 3 3 3 26
Training sessions in departments at the headquarters 182 55

The average training hours completed per employee by gender and employee category.

Indicator Unit 2016 Report Pages
Average training hours at branches - Junior management training hour/person 174 55
Average training hours at branches - Operating management training hour/person 142 55
Average training hours at branches - Senior management training hour/person 60 55
Average training hours at branches - Technical staff training hour/person 338 55
Average training hours at headquarters - Junior management training hour/person 144 55
Average training hours at headquarters - Operating management training hour/person 96 55
Average training hours at headquarters - Senior management training hour/person 54 55
Average training hours at headquarters - Technical staff training hour/person 312 55
Average training hours by gender - Female staff training hour/person 135 55
Average training hours by gender - Male staff training hour/person 122 55
External training sessions 74 55
Total training hours 2154 55

Number of suppliers by geographical region.

Indicator Unit 2014 2015 2016 Report Pages
% of total loans to customers (microcredit loans) % 65.2 75.3 83.2 37
% of total microcredit loans (personal loans) % 34.9 55 63.1 37
Balance of microcredit loans RMB100 million 808309 1118941 1677005 37
Balance of the Bank's microcredit loans million RMB 187167.7005 36
Business cooperation agreements signed 29 10
Existing green credit customers 47 62 42 47
Green credit balance RMB million, RMB100 million 680.9 752 1587 11, 47
Microcredit RMB million 80836.9 111894.1 167700.5 11
Microcredit customers 000 people 718 1001 1863 37
Microcredit loans as percentage of Bank's total loans to customers % 70 83.2 36
Microcredit loans as percentage of total loans at end of 2015 % 70 8
Microcredit loans as percentage of total loans at end of 2016 % 83 8
Microcredit loans outstanding at end of 2016 billion RMB 617.7 8
NPL ratio %, percent 1.13 1.4 1.53 10, 11
New members in Sino-Russia Financial Council 27 10
Number of cooperative projects for Russian cross-border financing arranged by Harbin Bank 4 43
Number of entrepreneurship loans distributed to college students in Heilongjiang loans 521 16
Number of rural service points points 34 38 38 38
Number of rural service points for the underprivileged and impoverished points 12 14 14 38
Top 50 Banks in Asia-Pacific Region: ranked 99th rank 99 60
Top 500 Banks in Asia-Pacific Region ranking by The Asian Banker th 99 25
Total amount of entrepreneurship loans distributed to college students in Heilongjiang million RMB 73.19 16
Total customer loans of Harbin Bank billion RMB 820.16 10
Year-on-year increase in green credit balance 111% 47
sub-branches 261 274 279 40
sub-branches of village and township banks 29 36 34 40

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2016 Report Pages
Number of business cooperation agreements signed for Russian cross-border financing 29 43

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2014 2015 2016 Report Pages
ATMs 344 381 372 40
Client of village and township banking services Account 219379 267758 322463 11
Cross-border E-commerce platform transaction volume billion RMB 3.3 10
Mobile banking replacement rate % 39 39
Mobile phone banking - Users 10000 people 10 32 41
Number of clients of village and township banks accounts 219379 287758 322463 38
Number of posts on 'Harbin Bank Express' in 2016 500 8
Online banking - Corporate online banking customers 10000 people 1.88 4.73 7 41
Online banking - Personal online banking customers 10000 people 50.68 90.04 138.09 41
Online banking - Total customers 10000 people 52.56 94.77 145.09 41
Percentage of customer complaints addressed 100% 41
Phone banking - Total business capacity 10000 business calls 234 230 245.7 41
Total customers 000 people 725 1020 1882 37
Total number of customers million 18.22 10
Year-on-year increase in total number of customers percent 8.36 10
multi-media inquiry machines 159 160 161 40

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2015 2016 Report Pages
Number of products competing for position of featured products in 2016 70 8
card issuance machines 4 12 40

Description of quality assurance process and recall procedures.

Indicator Unit 2014 2015 2016 Report Pages
2015 Outstanding Award for System Access Outstanding Award 60
BCDMs 277 359 395 40

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2016 Report Pages
Bank card transactions million accounts 18 10
Replacement rate of business transactions through electronic banking % 83 39

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2014 2015 2016 Report Pages
Capital adequacy ratio % 14.64 11.64 11.97 11
Change in Top 1000 World Banks ranking by The Banker of United Kingdom compared to 2015 places 2 25
Change in Top 500 Banks in Asia-Pacific Region ranking by The Asian Banker compared to 2015 places 16 25
Provision coverage ratio % 208.33 173.83 166.77 11
Total tax RMB million 2281.4 2788.8 3811.1 11
Year-on-year increase in net profit percent 36.6 10
Year-on-year increase in net profit and tax paid percent 10 10
controlling village and township banks 24 24 32 40

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2014 2015 2016 Report Pages
Direct banking - Supporting the binding of debit card of other banks 17 41
Issue of non-scheduled announcements in both Chinese and English copies 45 54 27
Issue of regular reports in both Chinese and English copies 15 30 27
Meeting of special committees of the Board (No.) 25 31 26 26
Meeting of special committees of the board of supervisors (No.) 5 6 5 26
Meeting of the Board (No.) 8 11 6 26
Meeting of the board of supervisors (No.) 6 9 4 26
RMB cross-border financing amount billion RMB 12.6 10
RMB cross-border financing projects 2 10
Survey and investigations by independent Directors (No.) 6 10 6 26

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2016 Report Pages
2016 Top 100 World Banks (ranked 207th) rank 207 60
2016 Top 50 in China: ranked 46th rank 46 60
2016 Top Ten Innovative Institutions for Rural Financial Brand of China Top Ten 60
2016 Top Ten Outstanding and Competitive City Commercial Banks Top Ten 60

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2014 2014, 2015, 2016 2015 2016 Report Pages
Best City Commercial Bank award from Global Finance Awarded 25
Best Credit Bank for Small Enterprises award from Global Finance Awarded 25
Contracted impoverished students in 2016 students 25000 38
Donation to Harbin No.36 High School from 2016 'Meet in Sun Island' Marathon Relay RMB 10800 18
Harbin Bank International Marathon participants 1400 10
Members in Sino-Russia Financial Council 62 10
Number of college students encouraged to start a business in Heilongjiang students 20000 16
Number of contestants in Harbin International Marathon contestants 30000 19
Number of employees participated in 2016 'Meet in Sun Island' Marathon Relay nearly 1000 18
Outstanding government education loans million RMB 1240 38
Outstanding loans of village and township banks RMB'000 940549 1030499 1147363 38
People became cheering teams and participated in the performance 700 10
Scholarship awarded to students from poor families in Huining County, Gansu Province million RMB, students 799 57
Top 1000 World Banks ranking by The Banker of United Kingdom th 207 25
Top 500 in China ranking by Fortune China th 416 25
Volunteers in Harbin Bank International Marathon 104 10
branch-level financial service centre for small enterprises 1 1 1 40

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2010 2014 2015 2016 Report Pages
% of total customers (microcredit) % 99 99 99 37
2015 Harbin Bank Corporate Social Responsibility Report: Silver Award for Sustainable Development Printing Silver Award 60
2016 Best Financial Institution for Regional Development in China Best Financial Institution 60
Amount of Russian cross-border financing arranged by Harbin Bank million RMB 12600 43
Amount of syndicated loan agreement entered by Harbin Bank and alliance members with Vnesheconombank (VEB) million RMB 10000 43
Donations to Harbin Institute of Technology million RMB 27.6 20 57
Farmer-assistance e-stations - Stations set up 1574 1600 41
Government education loans granted in 2016 million RMB 600 38
Increase in balance of microcredit loans compared to end of last year % 49.9 36
Number of Harbin Bank employees in 'Ha Run e Generation Club' participating in marathon employees 1400 19
Number of Harbin Bank employees in cheering teams for Harbin International Marathon employees 700 19
Number of Harbin Bank employees volunteering for Harbin International Marathon employees 104 19
Number of qualified medical volunteers among Harbin Bank employees for Harbin International Marathon employees 28 19
Total charity donation RMB'0000 612 595 2319.7 11
Total entrepreneurship secured loans invested and distributed in Heilongjiang billion RMB 2.3 16
Total expenses used in charity projects of the Bank million RMB 823.197 57

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016
Non-Hazardous Waste (Kitchen Waste) kg 156600

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2014 2015 2016
Diesel Fuel Consumption Litres 2200 2800 2800
Natural Gas Consumption cubic metres 365328.84 248464.91 329276.4
Purchased Electricity kWh 3750000 3880976 6954792

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2014 2015 2016
Water Consumption tons 15100 14803 50599

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2014 2015 2016
Packaging Material Consumption (Paper) tons 8.405 7.3 7

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2014 2015 2016
Number of Female Employees person 4182 4000 3913
Number of Full-time Employees person 7408 7311 6969
Number of Junior Management Employees person 1478 781 781
Number of Male Employees person 3226 3111 3056
Number of Senior Management Employees person 12 15 14
Number of Total Employees person 7408 7131 6969
Percentage of Female Employees % 56.45 56.38 55.75

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2015 2016
Turnover Rate of Female Employees % 2.52 4.46
Turnover Rate of Male Employees % 2.4 5.13

Lost days due to work injury.

Standard Indicator Unit 2016
Lost Days Due to Work-related Injuries day 425

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2014 2015 2016
Percentage of Trained Board of Directors % None None None

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2016
Average Training Hours (Female) training hour/person 135
Average Training Hours (Male) training hour/person 122
Average Training Hours (Operational Employees) training hour/person 119
Average Training Hours (Senior Management) training hour/person 57
Average Training Hours (Technical Employees) training hour/person 325
Total Training Hours hour 2154

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2016
Complaints Handling Rate % 100

Description of quality assurance process and recall procedures.

Standard Indicator Unit 2014 2015 2016
Number of Quality Accidents Identified 277 359 395

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2010 2014 2015 2016
Investment in Education Donation million RMB 27.6 20
Number of Employees Participating in Volunteer Activities employees 104
Total Public Welfare Donations million RMB 6.12 5.95 23.197