2016 Corporate Social Responsibility Report

Company: CHINA EAST AIR (670)
Year: 2016
Published: 2017-05-04
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2014 2015 2016 Report Pages
Cargo, parcel and mail volume Million tons 1.303 1.299 1.305 43

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2014 2015 2016 Report Pages
Aircraft in operation No. 497 536 581 43
CO2 emissions Kilotons 14986.96 16840.76 18174.11 43

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2014 2015 2016 Report Pages
The quantity of hazardous wastes Tons 0.3 0.8 30.5 43

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2014 2015 2016 Report Pages
The recycling quantity of aviation fuel Tons 73.85 44.73 38.92 43

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2014 2015 2016 Report Pages
Aviation fuel consumption Kilotons 4757.4 5314.2 5941.1 43
Diesel consumption Kiloliters 13940.1 13327.3 13065.1 43
Electricity consumption 1000 kWh 146654.6 153950 167524.7 43
Energy consumption per revenue ton kilometers Tons per ten thousand kilometers 2.5 3 3.01 43
Energy consumption per ten thousand yuan revenue Tons of standard coal per 10000 yuan 0.79 0.84 0.89 43
Gasoline consumption Kiloliters 3424.7 2704.2 2656.9 43
LPG consumption 1000 m³ 108.9 82.5 141.5 43
Manufacture gas consumption 1000 m³ 229.1 281.2 671.6 43
Natural gas consumption 1000 m³ 2926.9 2984 4728.1 43
Other petroleum products Tons 594.9 456 254.1 43
Total energy consumption Tons of standard coal 7805.3 7904.6 8186.3 43
Transportation turnover Billion ton kilometers 16.12 17.82 19.71 43
Unit fuel consumption Kg/100 passengers-km 3.72 3.63 3.55 43
Utilization rate of aircrafts Hours 9.88 10.03 9.8 43

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2014 2015 2016 Report Pages
The amount of sewage Kilotons 5017 4778 4730 43
Water consumption Kilotons 5209.2 5393.2 5615.2 43

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2016 Report Pages
Intelligent technology investment Million yuan 87.103 43

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2014 2015 2016 Report Pages
Average age of aircraft Years 6.1 5.42 5.39 43
Operating revenue Billion yuan 89.746 93.844 98.56 43
The coverage of enterprise annuity coverage % 91.25 87.2 44
The coverage of social insurance % 100 100 100 44
The number of foreign employees No. 870 911 1140 44
The number of new employees No. 3108 5365 44
The percentage of female executives % 6.9 6.9 6.8 44
The percentage of participation in the Trade Union % 99.08 98.4 98.5 44
The rate of labor contract signing % 100 100 100 44
Total assets Billion yuan 1853.542 1969.796 2101.051 43
Total employees No. 69849 71033 75353 44

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2014 2015 2016 Report Pages
Employee turnover rate % 4.3 44
The rate of rational suggestions adopted % 65.7 74.2 89.6 44

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2014 2015 2016 Report Pages
Incident per ten thousand hours No. 0.074 0.055 0.072 43
The number of reported occupational injuries No. 9 12 7 44

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2014 2015 2016 Report Pages
Percentage of employees participating in physical examinations % 68 73.86 76.5 44
Safe flight hours Million hours 1.025 1.804 1.986 43

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2014 2015 2016 Report Pages
The number of participants in EAP No. 450 1300 600 44
The number of training participants No. 481205 287870 44

The average training hours completed per employee by gender and employee category.

Indicator Unit 2014 2015 2016 Report Pages
Duration of training per capita Hours 39 44
Investment in training Million yuan 53 47.65 40 44
Training hours on simulators Hours 90853 99121 120225 43

Number of suppliers by geographical region.

Indicator Unit 2014 2015 2016 Report Pages
The number of countries and regions No. 177 179 177 43
The number of dealers No. 2998 43
The number of destinations No. 1052 1057 1062 43
The number of suppliers No. 747 1459 43

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2014 2015 2016 Report Pages
Complaints from passengers No. 264 415 1006 43
Complaints handling rate 100 100 100 43
Copies of customer satisfaction questionnaires survey Million 0.155 0.327 0.421 43
Coverage of self-service check-in machines in domestic terminals % 86.9 90 90.6 43
Customer satisfaction Points 90.77 88.11 89.7 43
Flight punctuality rate % 67.11 68.9 74.82 43
Luggage mishandling rate Permyriad 28.16 28.75 26.19 43
Self-service check-in for domestic flights % 47.1 62.81 43
Self-service check-in for international flights % 4.7 16.68 43
The effective notification rate of irregular flight notification % 93 94.3 99 43
The number of frequent flyer Million 23 25 29.2 43
The number of passenger compensation dossiers No. 4043 5216 12419 43
The number of passengers carried Million 83.81 93.78 101.74 43
The number of routes Routes 870 896 936 43
The number of special flight No. 106 204 44
The number of special passengers carried No. 105077 131302 207782 43

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2014 2015 2016 Report Pages
Contract compliance rate 100% 100% 100% 43

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2014 2015 2016 Report Pages
The number of 'Love in China Eastern' projects No. 620 1257 44
The number of participants in public welfare activities No. 42147 26119 48440 44
The number of people received help in 'Love in China Eastern' No. 40043 40116 90990 44
The number of registered volunteers in 'Love in China Eastern' projects No. 4694 44

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2014 2015 2016 Report Pages
Poverty alleviation fund of China Eastern Group Million yuan 4700 5582 10336 44
Taxes and fees Billion yuan 6.882 9.038 11.013 43
The number of service hours for 'Love in China Eastern' 1000 hours 1100 97.3 145.3 44

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2014 2015 2016
Total GHG Emissions kg 14986960 16840760 18174110

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2014 2015 2016
Total Hazardous Waste Tons 0.3 0.8 30.5

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2014 2015 2016
Non-Hazardous Waste Recycled Tons 73.85 44.73 38.92

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2014 2015 2016
Diesel Fuel Consumption Kiloliters 13940.1 13327.3 13065.1
Energy Consumption Intensity (By Revenue) Tons of standard coal per 10000 yuan 0.79 0.84 0.89
Gasoline Consumption Kiloliters 3424.7 2704.2 2656.9
LPG Consumption 1000 m³ 108.9 82.5 141.5
Natural Gas Consumption 1000 m³ 2926.9 2984 4728.1
Total Energy Consumption Tons of standard coal 7805.3 7904.6 8186.3

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2014 2015 2016
Total Wastewater Discharge Kilotons 5017 4778 4730
Water Consumption Kilotons 5209.2 5393.2 5615.2

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2014 2015 2016
Number of New Employees No. 3108 5365
Number of Total Employees No. 69849 71033 75353
Percentage of Female Employees % 6.9 6.9 6.8

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2014
Turnover Rate of Total Employees % 4.3

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2014 2015 2016
Health Check Coverage for Employees % 68 73.86 76.5

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2014 2015 2016
Percentage of Employees Trained % None None None

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2014 2015 2016
Average Training Hours per Employee Hours 39
Total Training Hours Hours 90853 99121

Number of suppliers by geographical region.

Standard Indicator Unit 2014 2015
Number of Total Suppliers No. 747 1459

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Standard Indicator Unit 2014 2015 2016
Percentage of Recalled Products for Safety and Health Reasons Not applicable Not applicable Not applicable

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2014 2015 2016
Complaint Growth Rate % 57.2 142.4
Complaints Handling Rate % 100 100 100
Total Number of Customer Complaints No. 264 415 1006

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Standard Indicator Unit 2014 2015 2016
Percentage of Suppliers Accepting Anti-corruption Policies % 100 100 100

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2014 2015 2016
Investment in Targeted Poverty Alleviation Million yuan 4700 5582 10336
Total Volunteer Service Hours hours 1100000 97300 145300