2016 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Automatic services machines | 1515 | 1848 | 2235 | 7 | |
| Headquarter electricity use | In 10000 KWh | 587.7 | 597.1 | 597.1 | 7 |
| Headquarter gas use | In 10000 m³ | 30.9 | 32.6 | 29.4 | 7 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Headquarter water use | In 10000 tons | 3.5 | 4.1 | 7.15 | 7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Number of Bank-wide video conference | 161 | 228 | 177 | 7 | |
| Ratio of female employees | % | 53.98 | 53.25 | 52.67 | 7 |
| Return on average assets | % | 1.31 | 1.11 | 1.01 | 7 |
| Total assets | In RMB 100 million | 4827.64 | 6361.31 | 7547.74 | 7 |
| Total number of county outlets | 62 | 62 | 142 | 7 | |
| Total number of employees | 6697 | 7647 | 8957 | 7 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Training expenses per employee | yuan | 4085 | 3989 | 4062 | 7 |
Number of suppliers by geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Balance of agro-related loans | In RMB 100 million | 352.62 | 376.67 | 466.6 | 7 |
| Small and micro-enterprise loans | In RMB 100 million | 956.02 | 1118.63 | 1293.44 | 7 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Total number of outlets | 250 | 338 | 392 | 7 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Business revenue | In RMB 100 million | 127.48 | 169.77 | 209.18 | 7 |
| Customer satisfaction | % | 88.23 | 89.01 | 90.08 | 7 |
| Number of corporate online banking customers | In 10 thousands | 7.3 | 9.27 | 11.58 | 7 |
| Number of mobile banking customers | In 10 thousands | 32.59 | 66.4 | 131.3 | 7 |
| Number of phone banking customers | In 10 thousands | 103.14 | 138.37 | 173.6 | 7 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Number of personal online banking customers | In 10 thousands | 131.52 | 161.69 | 219.49 | 7 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy | % | 13.41 | 13.25 | 12.99 | 7 |
| Provision coverage ratio | % | 255.27 | 250.49 | 270.77 | 7 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Assistance funds to troubled employees | In RMB 10 thousand | 14.1 | 14.1 | 22.3 | 7 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Grid Electricity Consumption | kWh | 58770000 | 59710000 | 59710000 |
| Natural Gas Consumption | m³ | 309000 | 326000 | 294000 |
| Purchased Electricity | kWh | 58770000 | 59710000 | 59710000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Total Water Withdrawal | tons | 35000 | 41000 | 71500 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Number of Total Employees | 6697 | 7647 | 8957 | |
| Percentage of Female Employees | % | 53.98 | 53.25 | 52.67 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Total Social Investment | RMB | 141000 | 141000 | 223000 |