2016 CSR Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| CO2 emissions reduction increase over previous year | % | 40.2 | 60 |
| Corporate online banking - reduced CO2 emissions | tons | 1961.42 | 60 |
| Personal online banking (including mobile banking) - reduced CO2 emissions | tons | 8683.87 | 60 |
| Reduction in CO2 emissions equivalent | tons | 11919.72 | 5 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Corporate online banking - reduced use of paper | tons | 7514.57 | 60 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| CO2 emissions reduced by e-banking | tons | 11919.72 | 60 |
| Self-service automated machines - planted trees (equivalent) | trees | 101800 | 60 |
| Self-service automated machines - reduced CO2 emissions | tons | 1424.43 | 60 |
| Self-service automated machines - reduced use of paper | tons | 5720 | 60 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Head office electricity use | 10000 kWh, million kWh | 10187.95 | 12, 62 |
| Head office gas use | 10000 m³, million cubic meters | 161.6 | 12, 62 |
| Outstanding green loans | billion RMB | 161.11 | 58 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Head office water use | 10000 tons, tons | 37.1 | 12, 62 |
| Increase in local irrigated area by deep well project in Yaocun Village, Caicun Town | mu | 480 | 30 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Outstanding green loans, increase compared with year-end 2014 | 34.44% | 58 | |
| Outstanding green loans, year-on-year increase compared with 2015 | 10.68% | 58 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Head office paper use | tons | 43.03 | 12, 62 |
| Personal online banking (including mobile banking) - reduced use of paper | tons | 34750 | 60 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Corporate online banking - planted trees (equivalent) | trees | 132800 | 60 |
| Cost of new tea plantation built by Hunan Branch and Jietan Village of Huaihua | RMB | 2024000 | 32 |
| Investment in greenhouse demonstration park project in Shengou Village, Tianzhu County | RMB | 2000000 | 30 |
| Personal online banking (including mobile banking) - planted trees (equivalent) | trees | 615100 | 60 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| All-inclusive outlets | 66 | 422 | 605 | 53 | |
| Employee happiness index | 64.69 | 66.09 | 68.93 | 13, 79 | |
| Fortune 500 ranking | rank | 153 | 20 | ||
| Number of Tier-1 branches in mainland China | branches | 30 | 10 | ||
| Number of Tier-2 branches in mainland China | branches | 195 | 10 | ||
| Number of banking outlets in prefecture-level cities | outlets | 3285 | 10 | ||
| Number of branches in mainland China | branches | 232 | 10 | ||
| Number of branches under direct supervision of Head Office | branches | 7 | 10 | ||
| Number of consecutive years in Top 20 among global banks by Tier-1 Capital | years | 3 | 10 | ||
| Number of currencies with clearing accounts | currencies | 23 | 22 | ||
| Number of disabled employees | 122 | 76 | |||
| Number of domestic and overseas employees | 92556 | 76 | |||
| Number of employees at the customer service center | 1044 | 1341 | 1089 | 51 | |
| Number of employees by age group: 31-50 | % | 40.57 | 76 | ||
| Number of employees by age group: Above 51 | % | 51.95 | 76 | ||
| Number of employees by age group: Under 30 | % | 7.48 | 76 | ||
| Number of employees by degree: Bachelor degree | % | 68.61 | 76 | ||
| Number of employees by degree: Junior college degree and below | % | 20.24 | 76 | ||
| Number of employees by degree: Master's degree and above | % | 11.15 | 76 | ||
| Number of ethnic minority employees | 3832 | 76 | |||
| Number of jobs created by Xinjiang Branch folklore products entrepreneurship base in Zhaosu County | jobs | 380 | 32 | ||
| Number of poor households with women employed by Xinjiang Branch folklore products entrepreneurship base in Zhaosu County | households | 150 | 32 | ||
| Proportion of female employees | % | 52.82 | 76 | ||
| Proportion of female senior management | % | 36.53 | 76 | ||
| Proportion of overseas employees | % | 2.58 | 76 | ||
| Proportion of senior management | % | 7.63 | 76 | ||
| Proportion of senior management from ethnic minorities | % | 3.46 | 76 | ||
| Proportion of senior management hired from local community | % | 31.34 | 76 | ||
| Proportion of senior management hired from local community at significant locations of operation | % | 25.68 | 76 | ||
| Proportion of senior management hired from local community by overseas institutions | % | 79.16 | 76 | ||
| Total assets | billion RMB | 6268.3 | 7155.36 | 8403.17 | 11 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Administrative employees turnover rate | % | 6.15 | 76 |
| Business/servicer/sales employees turnover rate | % | 5.01 | 76 |
| Management employees turnover rate | % | 0.94 | 76 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of people provided with training programs | people | 1100000 | 77 |
| Number of staff provided with long-distant training | staff | 600000 | 77 |
| Number of staff provided with training | staff | 500000 | 77 |
| Training coverage | % | 97 | 77 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of specialists planned for training | specialists | 4000 | 77 |
Number of suppliers by geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| China Top 500 Enterprises ranking | rank | 33 | 20 | ||
| Credit growth rate, small and micro-enterprises | % | 1.14 | 8.75 | 9.53 | 47 |
| Loan customers, small and micro-enterprises | 130075 | 141357 | 144388 | 47 | |
| Number of RMB settlement agreements and interbank cross-border RMB accounts with agent banks | accounts | 233 | 22 | ||
| Number of correspondent banks in countries and regions | banks | 1613 | 22 | ||
| Number of countries and regions with agent banks | countries and regions | 33 | 22 | ||
| Number of countries and regions with clearing accounts | countries and regions | 28 | 22 | ||
| Number of countries and regions with correspondent banks | countries and regions | 142 | 22 | ||
| Number of countries and regions with overseas banking entities | countries and regions | 16 | 10 | ||
| Number of county-level cities with banking outlets | cities | 167 | 10 | ||
| Number of overseas banking entities | entities | 20 | 10 | ||
| Number of overseas banking outlets (excluding representative office) | outlets | 65 | 10 | ||
| Outlets | 2785 | 3141 | 3285 | 53 | |
| Outlets in central and western regions | 1269 | 1458 | 1549 | 53 | |
| Outstanding loans | billion RMB | 3431.74 | 3722.01 | 4102.96 | 11 |
| Outstanding loans for targeted poverty reduction (TPR) | billion RMB | 6.22 | 27 | ||
| Outstanding loans, small and micro-enterprises | Billion (RMB) | 574.22 | 624.46 | 683.96 | 47 |
| Outstanding personal loans | Billion (RMB), billion RMB | 868.36 | 993.32 | 1186.19 | 11, 55 |
| Value of materials and facilities purchased by Hainan Branch for poor households | RMB | 145300 | 32 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Loan approval rate, small and micro-enterprises | % | 72.02 | 86.96 | 92.59 | 47 |
| Share of green loan customers | % | 99.58 | 99.64 | 99.66 | 12 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| AUM | billion | 2152.15 | 2451.98 | 2707.15 | 55 |
| BoCom Fortune clients | thousand | 6109 | 6997 | 7726 | 55 |
| BoCom New York Branch hand trade financing | million USD | 975 | 22 | ||
| BoCom New York Branch issued joint outstanding loans | million USD | 1607 | 22 | ||
| BoCom Qingdao Branch overseas financing for Haier Group | million USD | 400 | 22 | ||
| BoCom Shanghai Branch cooperation on Fosun overseas acquisition | million USD | 550 | 22 | ||
| BoCom Shenzhen Branch guarantee for CGN nuclear project | million GBP | 450 | 22 | ||
| BoCom Shenzhen Branch guarantee for CGN nuclear project (percentage of syndicated loan) | % | 15 | 22 | ||
| Corporate online banking - annual growth | % | 14.31 | 60 | ||
| Corporate online banking - companies | companies | 633500 | 60 | ||
| Customer satisfaction | % | 99.59 | 99.67 | 96.94 | 51 |
| Customer satisfaction rate for handling complaints | % | 99.52 | 99.57 | 99.47 | 51 |
| Customer satisfaction score/J.D. Power China Retail Banking Satisfaction 2016 | score | 846 | 11 | ||
| E-banking business share | % | 91.42 | 12, 60 | ||
| Ehe Village spending on transportation equipment for ranch | RMB | 250000 | 30 | ||
| Number of agent banks with cross-border RMB accounts | banks | 121 | 22 | ||
| Number of banks with clearing accounts | banks | 59 | 22 | ||
| Number of clearing accounts in currencies | accounts | 76 | 22 | ||
| OTO Fortune clients | thousand | 1680 | 1985 | 2144 | 55 |
| Personal online banking (including mobile banking) - annual growth | % | 65.79 | 60 | ||
| Personal online banking (including mobile banking) - transactions | transactions | 3475000000 | 60 | ||
| Ratio of complaints handled | % | 100 | 100 | 100 | 51 |
| Ratio of complaints handled on time | % | 98.17 | 98.55 | 96.77 | 51 |
| Self-service areas at outlets | 2641 | 2642 | 2577 | 53 | |
| Self-service automated machines | 27085 | 30703 | 30500 | 53 | |
| Self-service automated machines - annual growth | % | 14.5 | 60 | ||
| Self-service automated machines - transactions | transactions | 572000000 | 60 | ||
| Share of business conducted online | percent | 91.42 | 5 | ||
| Time needed for handling complaints | Hour | 24 | 24 | 24 | 51 |
| Total number of customer complaints | 3452 | 5399 | 2821 | 51 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| ITMs | 233 | 693 | 899 | 53 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Fully automated self-service banks | 3525 | 3840 | 3603 | 53 | |
| Number of new product for small and micro-enterprises launched in the year | 1 | 3 | 4 | 47 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Self-service banks | 13684 | 14834 | 14329 | 53 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Bank-wide video conferences | 4240 | 6072 | 6954 | 12, 62 | |
| BrandZ Top 100 Valuable Chinese Brands ranking | rank | 22 | 20 | ||
| Change in Fortune 500 ranking from previous year | places up | 37 | 20 | ||
| Donation for relocating poor households in Machangtan Village (Qilian Town) | RMB | 150000 | 30 | ||
| Donation projects for poverty reduction | Approx. 200 | 27 | |||
| Donation to Tianzhu County Old People's Home before Spring Festival | RMB | 100000 | 30 | ||
| Investment in construction of collective ranches in Xiav Village, Ehe Village and Kahui Village, Litang County | RMB | 1500000 | 30 | ||
| Investment in deep well construction project in Yaocun Village, Caicun Town | RMB | 660000 | 30 | ||
| Investment in hatching base in Darenzhuang Village, Hunyuan County | RMB | 600000 | 30 | ||
| Loans to registered poor population (portion of TPR loans) | billion RMB | 2.75 | 27 | ||
| Number of cities with banking outlets at or above prefecture-level | cities | 236 | 10 | ||
| Number of ewes donated by Ningxia Branch to poor households in Lijiqou Village of Huamachi Town | ewes | 217 | 32 | ||
| Number of greenhouses built in Shengou Village, Tianzhu County | greenhouses | 95 | 30 | ||
| Number of households benefited in Shengou Village, Tianzhu County | households | 95 | 30 | ||
| Number of households helped out of poverty by Hunan Branch in Jietan Village of Huaihua | households | 34 | 32 | ||
| Number of households lifted from poverty in Xiav, Ehe, and Kahui Villages, Litang County | households | 108 | 30 | ||
| Number of households lifted out of poverty by hatching base project in Hunyuan County | households | 500 | 30 | ||
| Number of outlets on 2016 Top 1000 Model Outlets list | outlets | 140 | 20 | ||
| Number of people lifted from poverty in Xiav, Ehe, and Kahui Villages, Litang County | people | 444 | 30 | ||
| Number of people lifted out of poverty by hatching base project in Hunyuan County | people | 2115 | 30 | ||
| Number of poor households benefiting from Hainan Branch materials and facilities purchase | households | 30 | 32 | ||
| Number of poor households provided water by Xinjiang Branch well-digging project | households | 30 | 32 | ||
| Number of poverty reduction projects funded | 200 | 5 | |||
| Number of registered poor households receiving ewes from Ningxia Branch in Lijiqou Village of Huamachi Town | households | 82 | 32 | ||
| People indirectly helped in three counties | 2926 | 27 | |||
| People lifted off the poverty register in three counties | 2549 | 27 | |||
| Persons benefiting from corporate TPR loans | 330500 | 27 | |||
| Persons benefiting from personal TPR loans | 262500 | 27 | |||
| Ranking in FORTUNE Top 500 Global Companies | rank | 153 | 10 | ||
| Ranking in The Banker Top 1000 global banks in terms of Tier-1 Capital | rank | 13 | 10 | ||
| Top 1000 Global Banks ranking | rank | 13 | 20 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Amount donated by Qinghai Branch to chicken raising project in Putai Town of Haidong City | RMB | 300000 | 32 | ||
| Amount donated to poverty reduction projects | million RMB | 17 | 5 | ||
| Amount for Senior Care Action Plan | million RMB | 3.89 | 5 | ||
| Amount used to promote education for disabled students and reward special education teachers | million RMB | 8 | 5 | ||
| Annual income increase per household in Shengou Village, Tianzhu County | RMB/household | 16000 | 30 | ||
| BoCom donation to three counties for poverty reduction | million RMB | 5 | 27 | ||
| Cash dividends paid to investors | billion RMB | 20.162 | 14 | ||
| Charitable donations made | RMB thousand | 31695.3 | 24481.3 | 25833.3 | 13 |
| Contribution by Hunan Branch to new tea plantation in Jietan Village of Huaihua | RMB | 1472000 | 32 | ||
| Contribution by government to new tea plantation in Jietan Village of Huaihua | RMB | 552000 | 32 | ||
| Donations for 'For Tomorrow' program | million RMB | 100 | 5 | ||
| Expected increase in annual income by vegetable patch project in Yaocun Village, Caicun Town | RMB/mu | 800 | 30 | ||
| Expected increase in annual income per person by vegetable patch project in Yaocun Village, Caicun Town | RMB/person | 950 | 30 | ||
| Expected increase in annual income per person from Ningxia Branch project in Lijiqou Village of Huamachi Town | RMB/person | 500 | 32 | ||
| First green bonds issued | billion RMB | 30 | 58 | ||
| Investment in poverty reduction projects in Hunyuan County, Shanxi province | RMB | 1260000 | 30 | ||
| Kahui Village spending on needed devices | RMB | 350000 | 30 | ||
| Net income delivered by hatching base project in Hunyuan County | RMB/year | 3000000 | 30 | ||
| Number of books donated by Donghechuntian Sub-branch under Chongqing Branch to Xinglong Village Primary School | books | 500 | 32 | ||
| Number of people benefited by deep well project in Yaocun Village, Caicun Town | people | 213 | 30 | ||
| Number of people benefited in Shengou Village, Tianzhu County | people | 420 | 30 | ||
| Number of persons benefiting from Ningxia Branch ewe donation in Lijiqou Village of Huamachi Town | persons | 263 | 32 | ||
| Number of persons benefiting from Qinghai Branch chicken raising project in Putai Town of Haidong City | persons | 367 | 32 | ||
| Number of persons helped out of poverty by Hunan Branch in Jietan Village of Huaihua | persons | 206 | 32 | ||
| Number of poor people benefited by deep well project in Yaocun Village, Caicun Town | people | 115 | 30 | ||
| Number of poor people helped | people | 10000 | 5 | ||
| Registered number of poor population served | Approx. 10000 | 27 | |||
| SCVPS | RMB | 3.73 | 3.86 | 3.77 | 13 |
| TPR loans to enterprises (portion of TPR loans) | billion RMB | 3.47 | 27 | ||
| Total donations to poverty reduction | million RMB | 17.78 | 27 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Total GHG Emissions | tons CO2e | 83772.48 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| CO2 Emissions Reduction Compared to Last Year | tons | 13344.15 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Natural Gas Consumption | 10000 m³ | 161.6 |
| Purchased Electricity | 10000 kWh | 10187.95 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Water Consumption in Office | 10000 tons | 37.1 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Investment in Energy-saving and Emission-reduction Technology Transformation | billion RMB | 241.2 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Packaging Material Consumption (Paper) | tons | 43.03 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Total Investment in Ecological Restoration | RMB | 4024000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Total Employees | 92556 | |
| Percentage of Bachelor's Degree Employees | % | 68.61 |
| Percentage of Below Junior College Employees | % | 20.24 |
| Percentage of Employees Aged 30-50 | % | 40.57 |
| Percentage of Employees Aged Above 50 | % | 51.95 |
| Percentage of Employees Aged Below 30 | % | 7.48 |
| Percentage of Employees in Overseas | % | 2.58 |
| Percentage of Female Employees | % | 52.82 |
| Percentage of Female Senior Management Employees | % | 36.53 |
| Percentage of Master's Degree Employees | % | 11.15 |
| Percentage of Senior Management Employees | % | 7.63 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Turnover Rate of Total Employees | % | 12.1 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Percentage of Employees Trained | % | 97 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 56.43 | -47.76 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Satisfaction Rate of Customer Complaint Handling | % | 99.52 | 99.57 | 99.47 |
| Total Number of Customer Complaints | 3452 | 5399 | 2821 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | 233 | 693 | 899 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit |
|---|---|
| Number of Anti-corruption Training Session | sessions |
| Number of Attendance for Anti-corruption Training | person-times |
| Number of People Participated in Ethical Standards and Anti-corruption Training | persons |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Investment in Education Donation | million RMB | 8 | ||
| Investment in Elderly Care Services | million RMB | 3.89 | ||
| Investment in Targeted Poverty Alleviation | million RMB | 17.78 | ||
| Total Cash Donations | RMB thousand | 31695.3 | 24481.3 | 25833.3 |