2016 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2014 | 2015 | Report Pages |
|---|---|---|---|---|
| NOx emission | tonnes | N/A | N/A | 49 |
| Number of pollution days in Beijing | days | 179 | 35 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| CO2 emissions | million tonnes | 13.11 | 15.7 | 14.38 | 49 |
| Carbon emission from business travel (10000 tonnes) | 10000 tonnes | 16.49 | 15.87 | 9.25 | 50 |
| Carbon emission intensity | tCO2e/10000 yuan | 0.204 | 0.235 | 0.203 | 49 |
| Change rate of carbon emission from business travel (%) | % | -3.76 | -41.71 | 50 | |
| Direct GHG emissions (Scope 1) | million tonnes | 0.34 | 0.39 | 0.35 | 49 |
| Equivalent GHG emission reduction by saving electricity in this year | 10000 tonnes | 59.2 | 22.7 | 26.4 | 48 |
| Indirect GHG emissions (Scope 2) | million tonnes | 12.77 | 15.31 | 14.03 | 49 |
| SO2 emission | tonnes | N/A | N/A | 95.22 | 49 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Devices recycled by qualified third parties (10000 yuan) | 10000 yuan | 142 | 140 | 50 |
| Devices recycled by qualified third parties (tonnes) | tonnes | 44 | 184 | 50 |
| Hazardous wastes (tonnes) | tonnes | 22742 | 50 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Electronic equipment recycled by qualified third parties (10000 yuan) | 10000 yuan | 473 | 612 | 50 |
| Electronic equipment recycled by qualified third parties (tonnes) | tonnes | 937 | 1234 | 50 |
| Network Wastes recycled by qualified third parties (10000 yuan) | 10000 yuan | 13546 | 10574 | 50 |
| Network Wastes recycled by qualified third parties (tonnes) | tonnes | 26637 | 21046 | 50 |
| Other wastes recycled by qualified third parties (10000 yuan) | 10000 yuan | 78 | 100 | 50 |
| Other wastes recycled by qualified third parties (tonnes) | tonnes | 386 | 278 | 50 |
| Total recycled by qualified third parties (10000 yuan) | 10000 yuan | 14239 | 11426 | 50 |
| Total recycled by qualified third parties (tonnes) | tonnes | 28004 | 22742 | 50 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2014 | 2015 | 2016 | end of 2016 | since 2009 | Report Pages |
|---|---|---|---|---|---|---|---|
| CO2 emission reduction by Beijing Company | million tonnes | 2.61 | 35 | ||||
| CO2 emissions reduction from alternative energy base stations | 10000 tonnes | 4.3 | 4.3 | 4.2 | 48 | ||
| Investment by Beijing Company of China Mobile in energy conservation and emission reduction since 2009 | RMB | 100000000 | 35 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Acid batteries recycled by qualified third parties (10000 yuan) | 10000 yuan | 10392 | 7942 | 50 |
| Acid batteries recycled by qualified third parties (tonnes) | tonnes | 19195 | 13997 | 50 |
| Cables recycled by qualified third parties (10000 yuan) | 10000 yuan | 578 | 386 | 50 |
| Cables recycled by qualified third parties (tonnes) | tonnes | 907 | 1088 | 50 |
| Office Wastes recycled by qualified third parties (10000 yuan) | 10000 yuan | 551 | 712 | 50 |
| Office Wastes recycled by qualified third parties (tonnes) | tonnes | 1323 | 1512 | 50 |
| Others recycled by qualified third parties (10000 yuan) | 10000 yuan | 662 | 733 | 50 |
| Others recycled by qualified third parties (tonnes) | tonnes | 1937 | 2595 | 50 |
| Telecommunication equipment recycled by qualified third parties (10000 yuan) | 10000 yuan | 1914 | 1513 | 50 |
| Telecommunication equipment recycled by qualified third parties (tonnes) | tonnes | 4598 | 3366 | 50 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | end of 2016 | Report Pages |
|---|---|---|---|---|---|---|
| Coal consumption | 100000 tonnes | 0.9 | 1.2 | 0.5 | 48 | |
| Coal gas consumption | million m³ | 1.1 | 0.5 | 0.2 | 48 | |
| International transmission bandwidth | G | 1579 | 2983 | 12942 | 55 | |
| LPG consumption | 100 tonnes | 5.3 | 3.3 | 3.7 | 48 | |
| Natural gas consumption | million m³ | 6.9 | 8.9 | 9.1 | 48 | |
| Number of alternative energy base stations - others | 1022 | 1286 | 1332 | 48 | ||
| Number of alternative energy base stations - solar and wind energy | 1931 | 1940 | 2010 | 48 | ||
| Number of alternative energy base stations - solar energy | 9219 | 9068 | 9861 | 48 | ||
| Number of alternative energy base stations - total | 12776 | 12816 | 13763 | 48 | ||
| Number of alternative energy base stations - wind energy | 604 | 522 | 560 | 48 | ||
| Number of sets of emergency communication support equipment installed | 33421 | 58624 | 56625 | 53 | ||
| Purchased heating costs | million yuan | 131.38 | 147.65 | 150.4 | 48 | |
| Standard coal saved by Beijing Company | tonnes | 530000 | 35 | |||
| Total diesel fuel consumption | million litres | 19.4 | 20.6 | 17.6 | 48 | |
| Total electricity consumption | 100 GWhs | 171.8 | 200.9 | 197.1 | 48 | |
| Total gasoline consumption | million litres | 117.1 | 127.8 | 126.9 | 48 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Average amount of water consumption per employee | tonnes | 129 | 86 | 90 | 49 |
| Total amount of water consumption | million tonnes | 31.13 | 37.57 | 41.25 | 49 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2014 | 2015 | 2016 | end of 2016 | Report Pages |
|---|---|---|---|---|---|---|
| Cumulative quantity of electricity saved by Beijing Company | billion kWh | 4.3 | 35 | |||
| Equivalent costs saving by saving electricity in this year | 100 million yuan | 10.7 | 3.9 | 5.2 | 48 | |
| Total electricity saving in this year | 100 GWhs | 7.9 | 3 | 3.8 | 48 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Total usage of material producing terminal device (tonnes) | tonnes | 3171 | 50 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Cross-province video conferences usage at headquarters (times) | 851 | 855 | 800 | 48 | |
| Number of newly hired female employees | 8286 | 15452 | 9040 | 50 | |
| Number of newly hired male employees | 8627 | 13060 | 7802 | 50 | |
| Number of sales channels in township-level areas (10000) | 10000 | 60.2 | 59.5 | 55 | 47 |
| Percentage of contracted employees (%) | % | 7.45 | 50 | ||
| Percentage of employees above 50 years old (%) | % | 4.82 | 4.51 | 3.6 | 50 |
| Percentage of employees between 30 and 50 years old (%) | % | 59.94 | 55.85 | 61.25 | 50 |
| Percentage of employees of ethnic minorities (%) | % | 6.86 | 6.8 | 7.16 | 52 |
| Percentage of employees under 30 years old (%) | % | 35.24 | 34.96 | 35.15 | 50 |
| Percentage of female employees (%) | % | 47.05 | 54.79 | 55.54 | 52 |
| Percentage of female employees at senior management level (%) | % | 17.6 | 14.15 | 18 | 52 |
| Percentage of regular employees (%) | % | 92.55 | 50 | ||
| Total number of employees | 241550 | 438645 | 460647 | 50 | |
| Total number of newly hired employees in this year | 16913 | 28512 | 16842 | 50 | |
| Union participation rate for contracted employees (%) | % | 98 | 98 | 98 | 53 |
| Union participation rate for regular employees (%) | % | 100 | 100 | 100 | 53 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Percentage of total resigned and dismissed employees among employees between 30 and 50 years old (%) | % | 0.95 | 51 |
| Percentage of total resigned and dismissed employees among employees over 50 years old (%) | % | 0.02 | 51 |
| Percentage of total resigned and dismissed employees among employees under 30 years old (%) | % | 1.94 | 51 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Death rate in accidents per 1000 people | N/A | N/A | 0.0065 | 51 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Number of emergency communication support vehicles deployed | 6135 | 8212 | 15425 | 53 | |
| Number of safety emergency drills | 1130 | 1156 | 1214 | 51 | |
| Participation rate of employee health checkup (%) | % | 92 | 94 | 97 | 51 |
| Participation rate of safety emergency drills (%) | % | 86 | 86 | 86 | 51 |
| Personnel involved in emergency communication support (person-times) | person-times | 314212 | 207822 | 386214 | 53 |
| Social safety incidents support | 14 | 17 | 6 | 53 | |
| Total number of emergency communication support | 3126 | 3219 | 4128 | 53 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Cumulative number of principals of rural primary and secondary schools trained | 70539 | 80981 | 92532 | 53 | |
| Number of employees studying in online university via mobile phone (10000 persons) | 10000 persons | 14 | 14 | 27.8 | 52 |
| Number of middle-level management trained (person-times) | person-times | 12327 | 12139 | 15546 | 52 |
| Number of participants in Big Connectivity strategy training | persons/times | 182000 | 43 | ||
| Number of senior management trained (person-times) | person-times | 734 | 741 | 867 | 52 |
| Number of sessions of training for Big Connectivity strategy | sessions | 690 | 43 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Average study hours of employees in online university (hours) | hours | 25 | 31 | 38.2 | 52 |
| Average training time per employee (hours) | hours | 57.5 | 57.6 | 64.4 | 52 |
| Average training time per general employee (hours) | hours | 57.5 | 57.3 | 64.2 | 52 |
| Average training time per middle-level management (hours) | hours | 56.6 | 66.4 | 79.8 | 52 |
| Average training time per senior management (hours) | hours | 68.4 | 92 | 99.8 | 52 |
| Number of general employees trained (10000 person-times) | 10000 person-times | 115.5 | 115.6 | 153.2 | 52 |
| Number of users in online university (10000 persons) | 10000 persons | 32 | 33 | 39.5 | 52 |
| Total number of persons trained (10000 person-times) | 10000 person-times | 116.8 | 116.9 | 154.9 | 52 |
| Training expense per employee (yuan) | yuan | 2429 | 1944 | 1646 | 52 |
Number of suppliers by geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Number of contracted service providers | 120 | 210 | 192 | 47 | |
| Number of countries and regions with 4G international roaming service | 71 | 114 | 143 | 55 | |
| Number of countries and regions with roaming data traffic service | 208 | 215 | 218 | 55 | |
| Number of first-level suppliers | 500 | 419 | 553 | 47 | |
| Number of second-level suppliers | 6605 | 6105 | 7148 | 47 | |
| Number of suppliers | 6751 | 6235 | 7243 | 47 | |
| Percentage of first-level local suppliers (%) | % | 100 | 100 | 100 | 47 |
| Percentage of second-level local suppliers (%) | % | 44.8 | 47.41 | 44.29 | 47 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| CSR appraisal and selection activity page views | million views | 10.57 | 43 | ||
| Number of assessments on first-level suppliers | 1502 | 2252 | 2393 | 47 | |
| Percentage of assessed suppliers in all confirmed first-level suppliers (%) | % | 100 | 100 | 100 | 47 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Percentage of green packaging application of main equipment newly increased in 2016 | % | not lower than 60% | 35 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Complaint rate per million customers | cases | 30.7 | 38.5 | 46.2 | 55 |
| Cumulative number of rural information sent via Rural Information Network (100 million) | 100 million | 350.2 | 532.4 | 656.1 | 47 |
| Decrease percentage of complaints for spam messages | % | 64.9 | 29.4 | 24 | 55 |
| Number of 4G customers | million | 90 | 312 | 535 | 55 |
| Number of IoT connections | million | N/A | 65 | 103 | 55 |
| Number of customers | million | 807 | 826 | 849 | 55 |
| Number of registered developers in MM (10000) | 10000 | 391 | 394.6 | 395.9 | 47 |
| Number of wireline broadband customers | million | N/A | 55.03 | 77.62 | 55 |
| Online business sales of self-operating electronic channels | 100 million yuan | 2089 | 3209 | 3934 | 48 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Cumulative application distribution in MM (100 million) | 100 million | 93.1 | 129.4 | 177.2 | 47 |
| Number of Patent Application | 1293 | 1319 | 1684 | 47 | |
| Number of newly acquired patent authorization | 579 | 576 | 684 | 47 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Total number of 4G base stations (10000) | 10000 | 72 | 110 | 151 | 47 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Number of reported spam messages handled (10000) | 10000 | 195 | 145 | 149 | 55 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Number of fraud numbers dealt with | 5600 | 96000 | 136000 | 55 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Cumulative number of China Mobile Libraries built | 2110 | 2310 | 2310 | 53 | |
| Cumulative number of assisted children in poverty who were diagnosed with congenital heart disease | 2260 | 2744 | 3633 | 53 | |
| Cumulative number of children in poverty who received free congenital heart disease screenings | 23840 | 27717 | 33417 | 53 | |
| Cumulative number of multimedia classrooms built | 1070 | 1260 | 1760 | 53 | |
| Major political or economic events support | 2728 | 2807 | 3748 | 53 | |
| Number of CSR best practice cases commended | cases | 14 | 43 | ||
| Number of CSR best practice cases received | cases | 61 | 43 | ||
| Number of Rural Information Service customers (10000) | 10000 | 6266 | 6349 | 6487 | 47 |
| Number of articles solicited for Big Connectivity strategy | articles | 2200 | 43 | ||
| Number of votes received in CSR appraisal and selection activity | million votes | 2.15 | 43 | ||
| Online column page views for Big Connectivity strategy | million views | 11.1 | 43 | ||
| Public health incidents support | 3 | 2 | 53 | ||
| Significant natural disasters support | 350 | 371 | 347 | 53 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Cumulative donation of China Mobile Charity Foundation (10000 yuan) | 10000 yuan | 15735 | 19565 | 23395 | 53 |
| Cumulative funding for entrepreneurship support (10000 yuan) | 10000 yuan | 4207 | 6873 | 6873 | 47 |
| Number of persons commended as China Mobile Philanthropy Stars | persons | 3 | 43 | ||
| Significant accidents or catastrophic events support | 31 | 24 | 25 | 53 | |
| Targeted and poverty relief support provided by parent company | million yuan | 42.18 | 53 | ||
| Total hours of employee volunteer services (10000) | 10000 | 46.1 | 48.3 | 50.2 | 53 |
| Total number of registered employee volunteers (10000) | 10000 | 11.5 | 11.9 | 13.1 | 53 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| SOâ‚“ Emissions | tonnes | 95.22 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | million tonnes | 0.34 | 0.39 | 0.35 |
| Indirect Energy Emissions (Scope 2) | million tonnes | 12.77 | 15.31 | 14.03 |
| Scope 3 GHG Emissions (Business Travel) | million tonnes | 0.1649 | 0.1587 | 0.0925 |
| Total GHG Emissions | million tonnes | 13.11 | 15.7 | 14.38 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/10000 yuan | 0.204 | 0.235 | 0.203 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Hazardous Waste Recycled | tonnes | 44 | 184 |
| Total Hazardous Waste | tonnes | 22742 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | tonnes | 1234 | |
| Non-Hazardous Waste Recycled | tonnes | 28004 | 22742 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| CO2 Emissions Reduction Compared to Last Year | tonnes | 43000 | 43000 | 2610000 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Diesel Fuel Consumption | million litres | 19.4 | 20.6 | 17.6 |
| Gasoline Consumption | million litres | 117.1 | 127.8 | 126.9 |
| LPG Consumption | 100 tonnes | 5.3 | 3.3 | 3.7 |
| Natural Gas Consumption | million m³ | 6.9 | 8.9 | 9.1 |
| Purchased Electricity | 100 GWhs | 171.8 | 200.9 | 197.1 |
| Purchased Heating | million yuan | 131.38 | 147.65 | 150.4 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Water Consumption | million tonnes | 31.13 | 37.57 | 41.25 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Electricity Usage Reduction Compared to Last Year | million kWh | 790 | 300 | 380 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Packaging Materials Consumed | tonnes | 3171 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Number of New Employees | 16913 | 28512 | 16842 | |
| Number of New Employees (Female) | 8286 | 15452 | 9040 | |
| Number of New Employees (Male) | 8627 | 13060 | 7802 | |
| Number of Total Employees | 241550 | 438645 | 460647 | |
| Percentage of Contractors | % | 7.45 | ||
| Percentage of Employees Aged 30-50 | % | 59.94 | 55.85 | 61.25 |
| Percentage of Employees Aged Above 50 | % | 4.82 | 4.51 | 3.6 |
| Percentage of Employees Aged Below 30 | % | 35.24 | 34.96 | 35.15 |
| Percentage of Female Employees | % | 47.05 | 54.79 | 55.54 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 0.95 |
| Turnover Rate of Employees Aged Above 50 | % | 0.02 |
| Turnover Rate of Employees Aged Below 30 | % | 1.94 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Work-related Fatalities Rate | per 1000 people | 0.0065 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Health Check Coverage for Employees | % | 92 | 94 | 97 |
| Number of Production Safety Emergency Drills | 1130 | 1156 | 1214 | |
| Percentage of Employees Covered by Safety Drills | % | 86 | 86 | 86 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Percentage of Trained Middle Management | % | None | None | None |
| Percentage of Trained Senior Management | % | None | None | None |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Average Training Hours (General Employees) | hours | 57.5 | 57.3 | 64.2 |
| Average Training Hours (Middle Management) | hours | 56.6 | 66.4 | 79.8 |
| Average Training Hours (Senior Management) | hours | 68.4 | 92 | 99.8 |
| Average Training Hours per Employee | hours | 57.5 | 57.6 | 64.4 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Number of Total Suppliers | 6751 | 6235 | 7243 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Percentage of Critical Suppliers Covered by CSR Audit | % | 100 | 100 | 100 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Percentage of Suppliers Using Green Materials and Recycling Packaging | % | not lower than 60 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Complaint Growth Rate | % | None | 25.41 | 20 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Accumulative Number of Patent Applications | 931000000 | 1294000000 | 1772000000 | |
| Number of New Patent Applications | 1293 | 1319 | 1684 | |
| Number of Patents Granted | 579 | 576 | 684 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Number of Customer Privacy Related Complaints | messages | 1950000 | 1450000 | 1490000 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Investment in Targeted Poverty Alleviation | yuan | 42180000 | ||
| Number of Employees Participating in Volunteer Activities | employees | 115000 | 119000 | 131000 |
| Number of Volunteers among Employees | employees | 115000 | 119000 | 131000 |
| Total Public Welfare Donations | yuan | 157350000 | 195650000 | 233950000 |
| Total Volunteer Service Hours | hours | 461000 | 483000 | 502000 |