Announcement-Corporate Social Responsibility Report for 2016
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Balance of green credits | RMB million | 301043 | 412315 | 467342 | 10 |
| Overseas green bonds issued by Zhejiang Geely Holding Group (assisted by BOC) | million USD | 400 | 60 | ||
| Oversubscription rate for Zhejiang Geely overseas green bonds | times | 6 | 60 | ||
| Power consumption at office | kWh | 31540560 | 31982760 | 32184600 | 64 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Sewage disposal capacity (Hanchuan project, after expansion) | cubic meters per day | 100000 | 61 | ||
| Water consumption at office | ton | 172322 | 179714 | 200808 | 64 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Credit ratified for Ya-lung River Jinping two-cascade hydropower station project (BOC Sichuan Branch) | billion RMB | 13.7 | 62 |
| Credit ratified for environmental protection equipment (BOC Jiangsu Branch Changzhou Sub-branch) | million RMB | 178 | 62 |
| Number of green bonds underwritten by the Bank | bonds | 12 | 60 |
| Payment service for relocation compensation and green projects (BOC Tianjin Branch) | billion RMB | 4.5 | 62 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Employee satisfaction ratio | % | 76 | 79 | 80 | 10 |
| Employees of ethnic minorities | 12633 | 12755 | 12766 | 50 | |
| Employees of ethnic minorities (percentage of entire employees) | 4.10% | 4.11% | 4.13% | 50 | |
| Female employees | % | 56.87 | 176104 | 175882 | 10, 50 |
| Female employees (percentage of entire employees) | 56.87% | 56.80% | 56.94% | 50 | |
| Newly recruited employees | 10112 | 10218 | 11088 | 50 | |
| Newly recruited employees (percentage of entire employees) | 3.28% | 3.3% | 3.59% | 50 | |
| Number of employees in need that were helped | person-time | 7966 | 8466 | 7400 | 53 |
| Total amount of green bonds underwritten by the Bank | billion RMB | 15.6 | 60 | ||
| Total assets | RMB million | 15251382 | 16815597 | 18148889 | 10 |
| Total employees | 308128 | 310042 | 308900 | 10, 50 | |
| Year-end owners’ equity | RMB | 1410000000000 | 7 | ||
| Year-end total assets | RMB | 18150000000000 | 7 | ||
| Year-end total liabilities | RMB | 16660000000000 | 7 | ||
| Year-on-year growth of total assets | % | 7.93 | 7 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Operating income | RMB million | 456328 | 473912 | 485656 | 10 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Number of employee training projects (session) | 76099 | 111904 | 68122 | 52 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Input into employee training | RMB10000 | 55406.6 | 52797.2 | 53091 | 52 |
| Trained employees (person-time) | 2553405 | 2741209 | 2725361 | 52 |
Number of suppliers by geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Balance of government-sponsored student loans | RMB million | 4483 | 3749 | 3348 | 10 |
| Balance of green credit | RMB100 million | 3010 | 4123 | 4673 | 61 |
| Change in cost to income ratio | percentage points | -0.22 | 7 | ||
| China Green Covered Bond issued in London by London Branch | million USD | 500 | 60 | ||
| Cooperation intention rate at China Anhui SME Cross-border Investment and Trade Cooperation Conference (Anhui) | % | 73.76 | 15 | ||
| Micro and small-sized enterprise loans | RMB million | 1038200 | 1145714 | 1284900 | 10 |
| Number of ASEAN enterprises at 12th China-ASEAN Expo SME Cross-border Investment and Trade Cooperation Conference (Guangxi) | ASEAN enterprises | 100 | 15 | ||
| Number of Dutch enterprises at China-Netherlands Agricultural SME Cross-border Investment and Trade Cooperation Conference, Rotterdam | enterprises | 200 | 17 | ||
| Number of French enterprises at 5th Western China International Fair – China-France SME Cooperation and Development Forum (Sichuan) | French enterprises | 200 | 15 | ||
| Number of French enterprises participating in BOC Global SME Financing and Investment Service Forum, France | enterprises | 150 | 16 | ||
| Number of German SMEs at China-Germany SME Investment and Trade Cooperation Conference, Dusseldorf | SMEs | 157 | 17 | ||
| Number of German enterprises at China-Germany SME Forum, Frankfurt | enterprises | 16 | 17 | ||
| Number of German enterprises participating in China-Germany SME Cross-border Investment and Trade Cooperation Conference, Sichuan | enterprises | 75 | 16 | ||
| Number of Peruvian enterprises participating in China-Peru Capacity Cooperation & Industrial and Commercial Enterprise Cooperation Conference, Beijing | enterprises | 25 | 16 | ||
| Number of SMEs from China and Australia participating in China-Australia Pan-Agricultural Industrial and Commercial Enterprise Investment and Trade Cooperation Conference | 250 | 18 | |||
| Number of SMEs from mainland China participating in B2B talks, Guangdong | SMEs | 459 | 16 | ||
| Number of Singaporean enterprises at China-Singapore SME Cooperation Conference (Beijing) | Singaporean enterprises | 26 | 15 | ||
| Number of US SMEs participating in China-US SME Investment and Trade Cooperation Conference | 100 | 18 | |||
| Number of US enterprises at China-US International Investment Forum & Investment Cooperation Conference, San Francisco | enterprises | 40 | 17 | ||
| Number of community banks set up by BOC Fullerton | 82 | 18 | |||
| Number of countries and regions represented at China Anhui SME Cross-border Investment and Trade Cooperation Conference (Anhui) | countries and regions | 18 | 15 | ||
| Number of countries and regions represented by foreign enterprises at 13th China International SME Fair, Guangdong | countries and regions | 15 | 16 | ||
| Number of countries and regions represented by foreign enterprises at Cross-border Investment and Trade Fair, Guizhou | countries and regions | 40 | 16 | ||
| Number of countries and regions with operations | 51 | 7 | |||
| Number of countries represented at Silk Road International Expo & ITFCEW Shaanxi SME Cross-border Investment and Trade Cooperation Conference (Shaanxi) | countries | 19 | 15 | ||
| Number of enterprises from African countries participating in Hunan-Africa International Industrial Cooperation Conference, Hunan | enterprises | 63 | 16 | ||
| Number of enterprises from CEE countries participating in China-CEE Enterprise Investment and Trade Cooperation Conference, Hebei | enterprises | 200 | 16 | ||
| Number of enterprises from Guizhou participating in Cross-border Investment and Trade Fair, Guizhou | enterprises | 1000 | 16 | ||
| Number of enterprises from Hebei participating in B2B talks, Hebei | enterprises | 800 | 16 | ||
| Number of enterprises from Hunan participating in matching talks, Hunan | enterprises | 300 | 16 | ||
| Number of foreign enterprises participating in 13th China International SME Fair, Guangdong | enterprises | 352 | 16 | ||
| Number of foreign enterprises participating in Cross-border Investment and Trade Fair, Guizhou | enterprises | 300 | 16 | ||
| Number of government departments participating in Hunan-Africa International Industrial Cooperation Conference, Hunan | departments | 37 | 16 | ||
| Number of institutional investor accounts for Zhejiang Geely overseas green bonds | accounts | 90 | 60 | ||
| Number of local enterprises at Belt and Road Economic Conference & SME Business Matching (Malaysia) | local enterprises | 132 | 15 | ||
| Number of overseas enterprises at China Anhui SME Cross-border Investment and Trade Cooperation Conference (Anhui) | overseas enterprises | 100 | 15 | ||
| Number of overseas enterprises at Silk Road International Expo & ITFCEW Shaanxi SME Cross-border Investment and Trade Cooperation Conference (Shaanxi) | overseas enterprises | 100 | 15 | ||
| Number of overseas operations | 600 | 7 | |||
| Number of sub-branches set up by BOC Fullerton | 77 | 18 | |||
| Year-on-year growth of owners’ equity | % | 8.18 | 7 | ||
| Year-on-year growth of total liabilities | % | 7.79 | 7 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Number of B2B matching talks at China-Australia Pan-Agricultural Industrial and Commercial Enterprise Investment and Trade Cooperation Conference | 500 | 18 | |||
| Number of B2B matching talks at China-British SME Investment and Trade Cooperation Conference, Manchester | B2B matching talks | 300 | 17 | ||
| Number of B2B talks at 5th Western China International Fair – China-France SME Cooperation and Development Forum (Sichuan) | B2B talks | 1000 | 15 | ||
| Number of B2B talks at Belt and Road Economic Conference & SME Business Matching (Malaysia) | B2B talks | 350 | 15 | ||
| Number of B2B talks at China Anhui SME Cross-border Investment and Trade Cooperation Conference (Anhui) | B2B talks | 785 | 15 | ||
| Number of B2B talks at China-Germany SME Cross-border Investment and Trade Cooperation Conference, Sichuan | talks | 358 | 16 | ||
| Number of B2B talks at China-Germany SME Forum, Frankfurt | B2B talks | 30 | 17 | ||
| Number of B2B talks at China-Italy SME Investment and Trade Cooperation Conference, Milan | B2B talks | 400 | 17 | ||
| Number of B2B talks at China-US International Investment Forum & Investment Cooperation Conference, San Francisco | B2B talks | 60 | 17 | ||
| Number of B2B talks at China-US SME Investment and Trade Cooperation Conference | 300 | 18 | |||
| Number of Chinese SMEs at China-Germany SME Investment and Trade Cooperation Conference, Dusseldorf | SMEs | 56 | 17 | ||
| Number of Chinese SMEs at China-Italy SME Investment and Trade Cooperation Conference, Milan | SMEs | 80 | 17 | ||
| Number of Chinese SMEs participating in China-US SME Investment and Trade Cooperation Conference | 70 | 18 | |||
| Number of Chinese agricultural enterprises participating in China-New Zealand Pan-Agricultural Industrial and Commercial Enterprise Investment and Trade Cooperation Conference | 55 | 18 | |||
| Number of Chinese and British SMEs at China-British SME Investment and Trade Cooperation Conference, Manchester | SMEs | 200 | 17 | ||
| Number of Chinese enterprises at 12th China-ASEAN Expo SME Cross-border Investment and Trade Cooperation Conference (Guangxi) | Chinese enterprises | 500 | 15 | ||
| Number of Chinese enterprises at 5th Western China International Fair – China-France SME Cooperation and Development Forum (Sichuan) | Chinese enterprises | 400 | 15 | ||
| Number of Chinese enterprises at Belt and Road Economic Conference & SME Business Matching (Malaysia) | Chinese enterprises | 92 | 15 | ||
| Number of Chinese enterprises at China-CEE SME Cooperation Conference (Hebei) | Chinese enterprises | 452 | 15 | ||
| Number of Chinese enterprises at China-Germany SME Forum, Frankfurt | enterprises | 15 | 17 | ||
| Number of Chinese enterprises at China-Italy SME Investment Forum, Milan | enterprises | 12 | 17 | ||
| Number of Chinese enterprises at China-Italy Scientific and Technological Innovation Forum, Milan | enterprises | 15 | 17 | ||
| Number of Chinese enterprises at China-Netherlands Agricultural SME Cross-border Investment and Trade Cooperation Conference, Rotterdam | enterprises | 80 | 17 | ||
| Number of Chinese enterprises at China-Singapore SME Cooperation Conference (Beijing) | Chinese enterprises | 30 | 15 | ||
| Number of Chinese enterprises at China-US International Investment Forum & Investment Cooperation Conference, San Francisco | enterprises | 20 | 17 | ||
| Number of Chinese enterprises participating in BOC Global SME Financing and Investment Service Forum, France | enterprises | 12 | 16 | ||
| Number of Chinese enterprises participating in China-Germany SME Cross-border Investment and Trade Cooperation Conference, Sichuan | enterprises | 303 | 16 | ||
| Number of Chinese enterprises participating in China-Peru Capacity Cooperation & Industrial and Commercial Enterprise Cooperation Conference, Beijing | enterprises | 50 | 16 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| BOC Credit Factory credit amount | RMB billion | 297.9 | 18 | ||
| BOC Credit Factory customer number | 47300 | 18 | |||
| BOC Fullerton per-capita loan amount | RMB | 250000 | 18 | ||
| Cost to income ratio | % | 28.08 | 7 | ||
| Customer satisfaction ratio | % | 92.5 | 92.9 | 92.6 | 10 |
| Income tax expense | RMB million | 54280 | 52154 | 38361 | 10 |
| Increase in number of online finance customers | % | 93 | 7 | ||
| Increase in online finance transaction volume | % | 60 | 7 | ||
| Number of BOC Fullerton customers nationwide | 1048000 | 18 | |||
| Number of BOC Fullerton loan customers | 75000 | 18 | |||
| Number of remote video conferences at China-British SME Investment and Trade Cooperation Conference, Manchester | remote video conferences | 18 | 17 | ||
| Term for New Development Bank green financial bonds | years | 5 | 60 | ||
| Term for Zhejiang Geely overseas green bonds | years | 5 | 60 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Cross-border M&A financing provided | USD | 14800000000 | 7 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio | % | 13.87 | 14.06 | 14.28 | 10 |
| Capital and reserves attributable to equity holders of the Bank | RMB million | 1140859 | 1304946 | 1411682 | 10 |
| Ratio of allowance for loan impairment losses to NPLs | % | 162.82 | 7 | ||
| Ratio of allowance for loan impairment losses to NPLs year-on-year growth | percentage points | 9.52 | 7 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Disabled people assisted in poverty-stricken areas in the Four Counties | Person | 100 | 58 | ||
| Donation to build Sansha eco-bank (BOC Hainan Branch) | million RMB | 1 | 62 | ||
| Funds for poverty alleviation in the Four Counties | RMB 10000 | 7046.79 | 58 | ||
| Industrial poverty alleviation projects in the Four Counties | Number | 11 | 58 | ||
| Number of African countries represented at Hunan-Africa International Industrial Cooperation Conference, Hunan | countries | 21 | 16 | ||
| Number of Anhui-based enterprises at China Anhui SME Cross-border Investment and Trade Cooperation Conference (Anhui) | Anhui-based enterprises | 500 | 15 | ||
| Number of European enterprises at China-CEE SME Cooperation Conference (Hebei) | European enterprises | 190 | 15 | ||
| Number of Italian SMEs at China-Italy SME Investment and Trade Cooperation Conference, Milan | SMEs | 150 | 17 | ||
| Number of Italian enterprises at China-Italy SME Investment Forum, Milan | enterprises | 150 | 17 | ||
| Number of Italian enterprises at China-Italy Scientific and Technological Innovation Forum, Milan | enterprises | 300 | 17 | ||
| Number of New Zealand companies participating in China-New Zealand Pan-Agricultural Industrial and Commercial Enterprise Investment and Trade Cooperation Conference | 120 | 18 | |||
| Number of cooperation intentions at China-Germany SME Investment and Trade Cooperation Conference, Dusseldorf | cooperation intentions | 168 | 17 | ||
| Number of cross-border M&A projects served | 58 | 7 | |||
| Number of entrepreneurs at China-France SME Investment and Trade Cooperation Conference, Paris | entrepreneurs | 400 | 17 | ||
| Number of matching talks at Hunan-Africa International Industrial Cooperation Conference, Hunan | talks | 470 | 16 | ||
| Number of participants at 12th China-ASEAN Expo SME Cross-border Investment and Trade Cooperation Conference (Guangxi) | people | 2000 | 15 | ||
| Number of participants at 5th Western China International Fair – China-France SME Cooperation and Development Forum (Sichuan) | people | 1000 | 15 | ||
| Number of participants at China-CEE SME Cooperation Conference (Hebei) | people | 2200 | 15 | ||
| Number of people at China-Italy SME Investment Forum, Milan | people | 200 | 17 | ||
| Number of people at China-Italy Scientific and Technological Innovation Forum, Milan | people | 400 | 17 | ||
| Number of people at China-Netherlands Agricultural SME Cross-border Investment and Trade Cooperation Conference, Rotterdam | people | 500 | 17 | ||
| Number of provinces with BOC Fullerton community banks | 12 | 18 | |||
| People helped to find jobs in the Four Counties | Person | 43 | 58 | ||
| People lifted out of poverty in the Four Counties | Person | 1377 | 58 | ||
| Students assisted in poverty-stricken areas in the Four Counties | Person | 2053 | 58 | ||
| Subscription rate for New Development Bank green financial bonds | 3.1 | 60 | |||
| Total number of participants at Cross-border Investment and Trade Fair, Guizhou | participants | 3000 | 16 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Accumulative loan commitments for Belt and Road financial artery | USD | 60000000000 | 7 | ||
| Disaster subsidy | RMB10000 | 226.2 | 49.7 | 70 | 53 |
| Donations | RMB million | 66 | 59 | 61 | 10 |
| Green financial bonds issued by New Development Bank (assisted by BOC) | billion RMB | 3 | 60 | ||
| Life support fund | RMB10000 | 1572.69 | 1864.4 | 835.09 | 53 |
| Materials for poverty alleviation in the Four Counties | RMB 10000 | 189.85 | 58 | ||
| Nominal annual interest rate for New Development Bank green financial bonds | % | 3.07 | 60 | ||
| Nominal interest rate for Zhejiang Geely overseas green bonds | % | 2.75 | 60 | ||
| Number of Chinese college students visiting Xianyang, Shaanxi under Rainbow Bridge project | students | 25 | 48 | ||
| Number of people participating in China-Peru Capacity Cooperation & Industrial and Commercial Enterprise Cooperation Conference, Beijing | people | 300 | 16 | ||
| Number of projects sponsored for Beijing-Tianjin-Hebei coordinated development | 240 | 7 | |||
| Social contribution per share | RMB | 2.19 | 2.18 | 2.07 | 10 |
| Total green bonds issued by the Bank | billion USD equivalent | 3 | 60 | ||
| Total investment for Beijing-Tianjin-Hebei coordinated development | RMB | 94800000000 | 7 | ||
| Video conference held | time | 1153 | 1356 | 1374 | 64 |
| Year-on-year profit growth | % | 2.58 | 7 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Total GHG Emissions | ton |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Grid Electricity Consumption | kWh | 31540560 | 31982760 | 32184600 |
| Purchased Electricity | kWh | 31540560 | 31982760 | 32184600 |
| Total Direct Energy Consumption | liters | |||
| Total Indirect Energy Consumption | kWh | 31540560 | 31982760 | 32184600 |
| Total Purchased Energy | kWh | 31540560 | 31982760 | 32184600 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Water Consumption in Office | ton | 172322 | 179714 | 200808 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Total Investment in Ecological Restoration | RMB | 4500000000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Number of Female Employees | 175232 | 176104 | 175882 | |
| Number of New Employees | 10112 | 10218 | 11088 | |
| Number of Total Employees | 308128 | 310042 | 308900 | |
| Percentage of Female Employees | % | 56.87 | 56.8 | 56.94 |
| Percentage of New Employees | % | 3.28 | 3.3 | 3.59 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Number of Employee Training Projects | session | 76099 | 111904 | 68122 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Total Training Hours | person-time | 2553405 | 2741209 | 2725361 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 92.5 | 92.9 | 92.6 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Donations to Disaster Relief Contributions to Public Welfare | RMB | 2262000 | 497000 | 700000 |
| Investment in Environmental Protection | RMB | 3000000000 | ||
| Investment in Targeted Poverty Alleviation | RMB | 18985000 | ||
| Total Social Investment | RMB | 17988900 | 19141000 | 170494900 |