2016 CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Environmental profit from green credit - carbon dioxide reduced | tons | 1043200 | 60 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Consumables abandoned (printing ink boxes and toner cartridges) | consumables | 500 | 62 |
| Waste devices disposed (fax machines, multi-functional machines, compact discs) | devices | 200 | 62 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Paper consumption of office staff per capita | 10000 pieces/person | 0.15 | 0.15 | 0.15 | 63 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Paper destroyed through authorized channel | tons | 10 | 62 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Environmental profit from green credit - standard coal saved | tons | 420400 | 60 | ||
| Fuel consumption of business vehicles per capita | Liter/person | 4.81 | 4.81 | 3.84 | 63 |
| Loan balances for green credit | RMB billion | 49376 | 60 | ||
| Power consumption of office staff per capita | kWh/person | 3800 | 3684.77 | 3589.33 | 63 |
| Total fuel consumption of business vehicles | Liter | 11067 | 10468.24 | 8435.3 | 63 |
| Total power consumption of Head Office | kWh | 7981280 | 7564823 | 7889342 | 63 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Environmental profit from green credit - water saved | tons | 16119000 | 60 | ||
| Total water consumption of Head Office | Ton | 64993 | 53419 | 57086 | 63 |
| Water consumption of office staff per capita | Ton/person | 28.26 | 26.02 | 25.97 | 63 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Total quantity of paper consumption | 10000 pieces | 325.3 | 317.5 | 323.1 | 63 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| CSR Index ranking in the banking sector | rank | 2 | 19 | ||
| Coverage ratio of video equipment | % | 100 | 100 | 100 | 63 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Coverage of social insurance | % | 100 | 74 | ||
| Female percentage | % | 54.8 | 55.17 | 55.52 | 86 |
| Localization rate at Seoul Branch | % | 77.78 | 67 | ||
| Number of Board of Directors meetings held | meetings | 11 | 20 | ||
| Number of Board of Directors members | members | 15 | 20 | ||
| Number of Board of Supervisors members | members | 10 | 20 | ||
| Number of Employee Supervisors on Board of Supervisors | members | 3 | 20 | ||
| Number of Executive Directors on Board of Directors | members | 3 | 20 | ||
| Number of External Supervisors on Board of Supervisors | members | 4 | 20 | ||
| Number of Independent Directors on Board of Directors | members | 6 | 20 | ||
| Number of Non-Executive Directors on Board of Directors | members | 6 | 20 | ||
| Number of employees at Seoul Branch | employees | 27 | 67 | ||
| Number of ethnic minority employees | Person | 1188 | 74 | ||
| Number of female employees | Person | 23457 | 75 | ||
| Number of foreign employees | Person | 148 | 74 | ||
| Number of local employees at Seoul Branch | employees | 21 | 67 | ||
| Number of male employees | Person | 18793 | 75 | ||
| Operating revenue | RMB100 million | 785.31 | 931.59 | 940.37 | 86 |
| Rate of employment contract signing | % | 100 | 74 | ||
| Relocation compensation for individual customer (Grandma Dai, Shanghai) | RMB | 20000 | 39 | ||
| Return on average total assets | % | 1.12 | 1 | 0.85 | 86 |
| Total approved credit amount under three national strategies | RMB 100 million | 10161 | 48 | ||
| Total assets | RMB1 trillion | 2.74 | 3.17 | 4.02 | 86 |
| Total employees | Person | 42250 | 75 | ||
| Total workforce | Person | 39015 | 40319 | 42250 | 86 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Employee satisfaction | % | 97.25 | 98.8 | 96.06 | 86 |
| Number of examinations for service training | examinations | 3555 | 42 | ||
| Number of first-level service experts selected | experts | 53 | 42 | ||
| Number of learning sessions/courses held | 6686 | 71 | |||
| Number of participants in position-based service training | participants | 92000 | 42 | ||
| Number of people participated in skill competition | participants | 6000 | 42 | ||
| Number of position-based service training sessions organized | sessions | 1796 | 42 | ||
| Number of second-level service experts selected | experts | 310 | 42 | ||
| Number of staff training projects | 6730 | 74 | |||
| Number of training and qualification games organized for skill competition | sessions | 196 | 42 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of person-times involved in learning sessions/courses | person-times | 372561 | 71 |
| Number of person-times of participants in examinations | person-times | 110000 | 42 |
| Staff training expense | RMB10000 | 11769.29 | 74 |
Number of suppliers by geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Balance for SME loans | RMB100 million | 2464.85 | 2884.35 | 3409.7 | 53 |
| Balance of small & micro enterprise loans | RMB100 million | 2464.85 | 2884.35 | 3409.7 | 86 |
| Best Asset Custodian Bank Award for 2016 | Awarded | 93 | |||
| Cash infusion from Hong Kong Branch to Shanghai Branch for cross-border business | RMB | 100000000 | 68 | ||
| Decline in financing for coal and coal trading industry | 26.29% | 62 | |||
| Decline in financing for over-capacity industries customers | 20.28% | 62 | |||
| Decline in financing for steel and steel trading industry | 19.06% | 62 | |||
| Financing for over-capacity industries customers | million RMB | 25841 | 62 | ||
| Increase in green credit loan balances compared to beginning of year | 27.55% | 60 | |||
| Number of domestic and overseas investors and analysts for whom visits and on-site investigations were arranged | 266 | 22 | |||
| Transaction amount completed by Seoul Branch | million USD | 1088 | 67 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| IT spending | RMB | 2049352800 | 32 |
| Number of branches involved in collaboration transactions (Seoul Branch) | branches | 18 | 67 |
| Number of collaboration transactions completed by Seoul Branch | transactions | 51 | 67 |
| Number of institutional investors, banking industry analysts and media correspondents participating in communication events | 120 | 22 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Cloud Fee Payment - Most Welcomed Internet Finance Platform | Awarded | 93 | |||
| Customer satisfaction with complaint handling | 100% | 39 | |||
| Data service satisfaction of branches | % | 97.6 | 34 | ||
| E-banking - Award for Customer Satisfaction of Commercial Bank | Awarded | 94 | |||
| Increase in agriculture-related loan balance | RMB | 29254000000 | 56 | ||
| Number of IT achievement awards won (first prize) | 1 | 32 | |||
| Number of IT achievement awards won (second prize) | 2 | 32 | |||
| Number of IT achievement awards won (third prize) | 4 | 32 | |||
| Number of IT innovation projects introduced and incubated | 7 | 32 | |||
| Number of customers with loan for SME | household | 88482 | 172669 | 249894 | 53 |
| Number of emails from investors replied to | 210 | 22 | |||
| Number of external customer complaints received | 768 | 39 | |||
| Number of new IT projects launched | 4 | 32 | |||
| Number of phone calls from investors answered | 600 | 22 | |||
| Number of video conferences | Time | 210 | 157 | 339 | 63 |
| Overall system availability rate | % | 99.998 | 99.999 | 34 | |
| Percentage of external customer complaints effectively handled | 100% | 39 | |||
| Proportion of loan balance for SME in the total loan balance | % | 19.18 | 19.33 | 19.45 | 53 |
| Substantiated customer complaints | Piece | 881 | 880 | 768 | 86 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| JD Baitiao Co-brand Credit card and the Micro Quick Loan with Insurance Company’s Guarantee - Award for Innovative Product of Commercial Bank | Awarded | 94 | |
| Most Welcomed Internet Finance Platform in China for 2016 | Awarded | 93 | |
| Number of patents gained | 1 | 32 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Best Bank for Direct Marketing | Awarded | 94 | |
| Best Bank for Electronic Banking | Awarded | 94 | |
| Best Bank for Private Banking in China for 2016 | Awarded | 93 | |
| Best Bank for Small and Micro Finance Service for the Year | Awarded | 94 | |
| Best Credit Card Brand | Awarded | 94 | |
| Best Enterprise Annuity Service Award | Awarded | 93 | |
| Excellent Bank in Competitive Product Innovation | Awarded | 94 | |
| Excellent Credit Card Service Bank for the Year | Awarded | 94 | |
| Number of product quality management systems certified | 2 | 32 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Customer loss reduced by online transaction security management | RMB | 1318200 | 39 | ||
| Proportion of number of video conferences in the total number of meetings | % | 95 | 96 | 97 | 63 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio | % | 11.21 | 11.87 | 10.8 | 86 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| Assessment result of information disclosure by Shanghai Stock Exchange | A | 22 | ||
| Number of A share ad hoc announcements published | 94 | 22 | ||
| Number of H share ad hoc announcements published | 136 | 22 | ||
| Number of on-site group meetings attended by management and staff | 10 | 22 | ||
| Number of proposals examined and approved at Shareholders' General Meetings | proposals | 22 | 20 | |
| Number of proposals reviewed by Board of Directors | proposals | 85 | 20 | |
| Number of proposals reviewed by special committees of Board of Directors | proposals | 69 | 20 | |
| Number of reports heard by Board of Directors | reports | 18 | 20 | |
| Number of reports heard by special committees of Board of Directors | reports | 28 | 20 | |
| Number of special committee meetings held by Board of Directors | meetings | 39 | 20 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of branches participating in compliance training | branches | 37 | 24 |
| Number of employees participating in compliance training | employees | 50 | 24 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2016 | 2017 | Report Pages |
|---|---|---|---|---|
| 'Water Cellar for Mothers' project included in top brand project library | rank | top 50 | 19 | |
| Award for Creating Value of the Board granted at Twelfth Gold Round Table Forum for Boards of China Listed Companies | Awarded | 21 | ||
| Award for Poverty Alleviation for the Year | Awarded | 94 | ||
| Award for Social Responsibility | Awarded | 93 | ||
| Best Innovation Project in China’s Financial Industry (Integrated Financial Cloud Platform) | Awarded | 93 | ||
| Best Innovative Banking Wealth Management Product in China for 2016 | Awarded | 93 | ||
| Best Service Innovation Brand Bank Award | Awarded | 93 | ||
| Best Wealth Management Brand in China for 2016 | Awarded | 93 | ||
| Compensation handed out for shanty town renovation projects | RMB | 409110000 | 39 | |
| Excellent Bank for Contribution to Micro-finance for the Year | Awarded | 94 | ||
| Excellent Pension Service Bank | Awarded | 94 | ||
| Increase in the year for Beijing-Tianjin-Hebei Integrated Development | RMB 100 million | 406 | 48 | |
| Increase in the year for Belt and Road Initiative | RMB 100 million | 788 | 48 | |
| Increase in the year for Yangtze River Economic Belt | RMB 100 million | 1064 | 48 | |
| Most Respected Enterprises in China | Awarded | 93 | ||
| Number of Shareholder Supervisors on Board of Supervisors | members | 3 | 20 | |
| Number of Shareholders' General Meetings held | meetings | 2 | 20 | |
| Number of residents served by shanty town renovation projects | 100000 | 39 | ||
| Number of shanty town renovation projects compensated | 178 | 39 | ||
| Number of visits and on-site investigations arranged for domestic and overseas investors and analysts | 45 | 22 | ||
| Outstanding Credit Card Innovation Award | Awarded | 93 | ||
| Outstanding E-banking Award | Awarded | 93 | ||
| Outstanding Wealth Management Award | Awarded | 93 | ||
| Philanthropy & Charity Award | Awarded | 94 | ||
| Top 10 Internet Finance Innovative Company | Awarded | 94 | ||
| Total increase in the year under three national strategies | RMB 100 million | 2258 | 48 | |
| Urbanization project loans granted | billion RMB | 63.7 | 51 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Approved credit amount for Beijing-Tianjin-Hebei Integrated Development | RMB 100 million | 1214 | 48 | ||
| Approved credit amount for Belt and Road Initiative | RMB 100 million | 4721 | 48 | ||
| Approved credit amount for Yangtze River Economic Belt | RMB 100 million | 4226 | 48 | ||
| Corporate philanthropy development Index ranking in the banking sector | rank | 2 | 19 | ||
| Granted credit amount for Beijing-Tianjin-Hebei Integrated Development | RMB 100 million | 535 | 48 | ||
| Granted credit amount for Belt and Road Initiative | RMB 100 million | 1542 | 48 | ||
| Granted credit amount for Yangtze River Economic Belt | RMB 100 million | 1667 | 48 | ||
| Increase in agriculture-related loan balance (percentage) | % | 12.37 | 56 | ||
| Outstanding Custodian Bank Award | Awarded | 93 | |||
| Philanthropic donation amount of Head Office | RMB10000 | 934 | 613.11 | 633.25 | 86 |
| Return on average net assets | % | 17.36 | 15.5 | 13.8 | 86 |
| Total amount of agriculture-related loan balance | RMB | 265682000000 | 56 | ||
| Total granted credit amount under three national strategies | RMB 100 million | 3744 | 48 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Total GHG Emissions | tons | 1043200 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Hazardous Waste (Electronic and IT Equipment) | devices | 200 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Paper Waste | 10000 pieces/person | 0.15 | 0.15 | 0.15 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Direct Energy Intensity (By Employee) | Liter/person | 4.81 | 4.81 | 3.84 |
| Purchased Electricity | kWh | 7981280 | 7564823 | 7889342 |
| Purchased Electricity Intensity (By Employee) | kWh/person | 3800 | 3684.77 | 3589.33 |
| Total Direct Energy Consumption | Liter | 11067 | 10468.24 | 8435.3 |
| Total Electricity Consumption Intensity (By Employee) | kWh/person | 3800 | 3684.77 | 3589.33 |
| Total Indirect Energy Consumption | kWh | 7981280 | 7564823 | 7889342 |
| Total Non-Renewable Fuel Consumption | Liter | 11067 | 10468.24 | 8435.3 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Water Consumption Intensity (By Revenue) | Ton/person | 28.26 | 26.02 | 25.97 |
| Water Consumption in Office | Ton | 64993 | 53419 | 57086 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | 10000 pieces | 325.3 | 317.5 | 323.1 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Number of Female Employees | Person | 23457 | ||
| Number of Male Employees | Person | 18793 | ||
| Number of Total Employees | Person | 39015 | 40319 | 42250 |
| Percentage of Female Employees | % | 54.8 | 55.17 | 55.52 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit |
|---|---|
| Number of Work-related Fatalities | |
| Work-related Fatalities Rate |
Lost days due to work injury.
| Standard Indicator | Unit |
|---|---|
| Lost Days Due to Work-related Injuries |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Number of Examinations for Service Training | examinations | 3555 | ||
| Number of First-level Service Experts Selected | experts | 53 | ||
| Number of Learning Sessions/Courses Held | 6686 | |||
| Number of Participants in Position-based Service Training | participants | 92000 | ||
| Number of People Participated in Skill Competition | participants | 6000 | ||
| Number of Position-based Service Training Sessions Organized | sessions | 1796 | ||
| Number of Second-level Service Experts Selected | experts | 310 | ||
| Number of Staff Training Projects | 6730 | |||
| Number of Training and Qualification Games Organized for Skill Competition | sessions | 196 | ||
| Number of Video Conferences | Time | 210 | 157 | 339 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Total Training Hours | person-times | 372561 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Percentage of Recalled Products for Safety and Health Reasons | Not applicable | Not applicable | Not applicable |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 100 | ||
| Total Number of Customer Complaints | Piece | 881 | 880 | 768 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Patents Granted | 1 |
Description of quality assurance process and recall procedures.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Passing Rate of Third-party Accreditation Performed under the Quality Management System | % | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of People Participated in Ethical Standards and Anti-corruption Training | employees | 50 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Total Public Welfare Donations | RMB | 9340000 | 6131100 | 6332500 |