2016 Corporate Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Electricity consumption (company-wide) | ten thousand kWh | 2924.8 | 26 |
| Electricity consumption per capita (company-wide) | 0.25 | 26 | |
| Gasoline consumption (company-wide, not for business car usage) | ton | 1109.22 | 26 |
| Gasoline consumption per capita (company-wide, not for business car usage) | 0.1 | 26 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Water consumption (company-wide, domestic water use) | ton | 231181.14 | 26 |
| Water consumption per capita (company-wide, domestic water use) | 20.03 | 26 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Issuance of green financial bonds of the Bank of Communications | billion RMB | 30 | 27 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Number of individual customers | over 7 million | 15 | |||
| Number of staff aged 30 or below | persons | 5051 | 16 | ||
| Number of staff aged 31-40 | persons | 4219 | 16 | ||
| Number of staff aged 41-50 | persons | 1954 | 16 | ||
| Number of staff aged 51 or above | persons | 320 | 16 | ||
| Number of staff in information technology | persons | 393 | 16 | ||
| Number of staff in legal and compliance | persons | 77 | 16 | ||
| Number of staff in other professional structures | persons | 852 | 16 | ||
| Number of staff in principal operations | persons | 10139 | 16 | ||
| Number of staff in risk management | persons | 83 | 16 | ||
| Number of staff with doctorate degree | persons | 128 | 16 | ||
| Number of staff with junior college or below | persons | 2202 | 16 | ||
| Number of staff with master degree | persons | 2429 | 16 | ||
| Number of staff with undergraduate degree | persons | 6785 | 16 | ||
| Percentage of staff aged 30 or below | percent | 43.75% | 16 | ||
| Percentage of staff aged 31-40 | percent | 36.65% | 16 | ||
| Percentage of staff aged 41-50 | percent | 16.93% | 16 | ||
| Percentage of staff aged 51 or above | percent | 2.77% | 16 | ||
| Percentage of staff in information technology | percent | 3.40% | 16 | ||
| Percentage of staff in legal and compliance | percent | 0.67% | 16 | ||
| Percentage of staff in other professional structures | percent | 7.38% | 16 | ||
| Percentage of staff in principal operations | percent | 87.83% | 16 | ||
| Percentage of staff in risk management | percent | 0.72% | 16 | ||
| Percentage of staff with doctorate degree | percent | 1.11% | 16 | ||
| Percentage of staff with junior college or below | percent | 19.07% | 16 | ||
| Percentage of staff with master degree | percent | 21.04% | 16 | ||
| Percentage of staff with undergraduate degree | percent | 58.78% | 16 | ||
| Return on weighted average net assets | 13.56% | 21.14% | 10.29% | 22 | |
| Staff costs | RMB in thousands | 434592.63 | 1091368.27 | 658687.05 | 25 |
| Total number of staff | persons | 11544 | 16 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Cash dividend distributed/planned to be distributed | RMB in thousands | 118385.83 | 609687.01 | 266738.07 | 25 |
| Income tax expense | RMB in thousands | 150308.24 | 419335.89 | 229573.85 | 25 |
| Proportion to the net profit attributable to owners of the Company in the consolidated financial statements | 23.57% | 46.18% | 33.22% | 23 | |
| Retail Business Customer Complaints - Number of complaints | 24 | 21 | 9 | 15 | |
| Retail Business Customer Complaints - Satisfaction rate in return visits | % | 97.24 | 95.24 | 92.31 | 15 |
| Retail Business Customer Satisfaction Survey - Number of participants | participants | 195542 | 360985 | 279514 | 15 |
| Retail Business Customer Satisfaction Survey - Percentage in total customers | % | 4.82 | 5.76 | 3.8 | 15 |
| Retail Business Customer Satisfaction Survey - Satisfaction rate | % | 97.24 | 97.1 | 97.8 | 15 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Company's brand equity ranking among listed securities companies | 2 | 7 | |
| Company's brand equity valuation | billion RMB | 6.2 | 7 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Securities and futures investor protection funds | RMB in thousands | 6811.65 | 15752.87 | 23297.43 | 25 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Actual distributed cash dividends | RMB hundred million | 11.84 | 60.97 | 26.67 | 23 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Investor education - Number of customers and public investors covered | customers and public investors | 10000 | 15 |
| Investor education - Number of lectures held | lectures | 200 | 15 |
| Investor education - Number of pieces of publicity materials (posters, foldouts, manuals and other formats) | pieces | 20000 | 15 |
| Investor education - Number of text messages sent | text messages | 630000 | 15 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Total social and economic contributions | RMB in thousands | 1069670.57 | 3271707.65 | 2008905.11 | 25 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Donations | RMB in thousands | 606.47 | 1514.96 | 1892.67 | 25 |
| Social contribution per share | RMB | 2.46 | 5.64 | 3.34 | 25 |
| Tax and surcharges | RMB in thousands | 76380.25 | 192804.38 | 118436.71 | 25 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Gasoline Consumption | ton | 1109.22 |
| Grid Electricity Consumption | kWh | 29248000 |
| Purchased Electricity | kWh | 29248000 |
| Purchased Electricity Intensity (By Employee) | 0.25 | |
| Total Electricity Consumption Intensity (By Employee) | 0.25 | |
| Total Indirect Energy Consumption | kWh | 29248000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Water Consumption | ton | 231181.14 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Number of Bachelor's Degree Employees | persons | 6785 |
| Number of Below Junior College Employees | persons | 2202 |
| Number of Doctoral Degree Employees | persons | 128 |
| Number of Employees Aged 30-50 | persons | 6173 |
| Number of Employees Aged Above 50 | persons | 320 |
| Number of Employees Aged Below 30 | persons | 5051 |
| Number of Master's Degree Employees | persons | 2429 |
| Number of Total Employees | persons | 11544 |
| Percentage of Bachelor's Degree Employees | percent | 58.78 |
| Percentage of Below Junior College Employees | percent | 19.07 |
| Percentage of Doctoral Degree Employees | percent | 1.11 |
| Percentage of Employees Aged 30-50 | percent | 53.58 |
| Percentage of Employees Aged Above 50 | percent | 2.77 |
| Percentage of Employees Aged Below 30 | percent | 43.75 |
| Percentage of Master's Degree Employees | percent | 21.04 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
| Turnover Rate of Total Employees | % |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Complaint Growth Rate | % | -12.5 | -57.14 | |
| Satisfaction Rate of Customer Complaint Handling | % | 97.24 | 95.24 | 92.31 |
| Total Number of Customer Complaints | 24 | 21 | 9 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit |
|---|---|
| Number of Corruption Litigation | cases |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit |
|---|---|
| Investment in Targeted Poverty Alleviation | RMB ten thousand |