2016 Corporate Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| 2016 carbon emission incl. carbon emission caused by natural gas | kg | 84859835 | 103 | ||
| Carbon emission (Proprietary property incl. Ping An School of Financial Management) | kg | 67217919 | 67577394 | 79988263 | 103 |
| Carbon emission caused by natural gas consumption | kg | 4871571 | 103 | ||
| Reduced carbon emissions by technology-driven services | tons | 36433 | 73 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Garbage collected at Shanghai Zhangjiang | tons | 38 | 75 |
| Ratio of paper saving in procurement management system operations | % | 14.95 | 85 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Carbon emission cut by technology-based services | tons | 36433 | 21 |
| Number of technologies used to cut carbon emission | technologies | 34 | 21 |
| Total carbon emissions cut (Group total) | tCO2e | 36433 | 73 |
| Total carbon emissions cut by Ping An Annuity | tCO2e | 1021 | 73 |
| Total carbon emissions cut by Ping An Bank | tCO2e | 4547.3 | 73 |
| Total carbon emissions cut by Ping An Health | tCO2e | 45.4 | 73 |
| Total carbon emissions cut by Ping An Life | tCO2e | 6208.3 | 73 |
| Total carbon emissions cut by Ping An Property & Casualty | tCO2e | 22098.6 | 73 |
| Total carbon emissions cut by Ping An Puhui Financial | tCO2e | 204 | 73 |
| Total carbon emissions cut by Ping An Technology | tCO2e | 2308 | 73 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Paper saved (Electronic bill) | ton | 1115 | 1765.42 | 2886.16 | 103 |
| Paper saved (Electronic email) | ton | 477.74 | 597.03 | 768.87 | 103 |
| Paper saved (Electronic policy) | ton | 18.71 | 65.45 | 103 | |
| Paper saved (MIT mobile business development) | ton | 911 | 1259.09 | 1081.91 | 103 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Biomass power generated by Ping An-Kaidi PLC project | million kWh | 5982.2534 | 74 | ||
| Electricity (Proprietary property incl. Ping An School of Financial Management) | kwh | 73198213 | 73589670 | 87104719 | 103 |
| Electricity per person (Proprietary property incl. Ping An School of Financial Management) | kwh | 1882 | 1924 | 1898 | 103 |
| Green loans outstanding | billion RMB | 22.382 | 74 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Water (Proprietary property incl. Ping An School of Financial Management) | ton | 836571 | 754597 | 816488 | 103 |
| Water per person (Proprietary property incl. Ping An School of Financial Management) | ton | 21.512 | 19.72 | 17.79 | 103 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Additional income for cooperative institutions due to process optimization and electronization (ET-Bank) | RMB million | 26 | 88 |
| Asset growth rate from end of 2015 | % | 17 | 26 |
| Credit lines outstanding for green energy business | billion RMB | 6.12 | 74 |
| Issuance size of Green Corporate Bond for Beijing Enterprises Water Group | billion RMB | 2.8 | 74 |
| Number of environmental liability insurance policies issued | policies | 2609 | 74 |
| Number of vessel environmental liability insurance policies issued | policies | 1508 | 74 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Board of Directors (second table) age ratio (>30 and <50) | 42.90% | 60% | 60% | 100 | |
| Board of Directors (second table) age ratio (>50) | 57.10% | 40% | 40% | 100 | |
| Board of Directors (second table) gender ratio (female) | 14.30% | 20% | 20% | 100 | |
| Board of Directors (second table) gender ratio (male) | 85.70% | 80% | 80% | 100 | |
| Board of Directors age ratio (>30 and <50) | 26.30% | 29.41% | 18% | 100 | |
| Board of Directors age ratio (>50) | 73.70% | 70.59% | 82% | 100 | |
| Board of Directors gender ratio (female) | 15.80% | 11.76% | 11.8% | 100 | |
| Board of Directors gender ratio (male) | 84.20% | 88.24% | 88.2% | 100 | |
| Company's contribution for an employee to annuities as percentage of monthly remuneration | percentage | 2.25% | 63 | ||
| Expenditure growth of the medical insurance fund (Xiamen Municipality, after launch of smart monitoring system by Ping An) | % | 6.19 | 40 | ||
| GMV of shopping mall | RMB billion | 2.5 | 86 | ||
| Non-sales staff (whole system of Ping An) | headcount | 107368 | 125252 | 137539 | 102 |
| Number of employee representative meetings held to deliberate on HR/compliance rules | 20 | 57 | |||
| Number of employees | employees | 318600 | 5 | ||
| Number of employees enrolled in annuity scheme | employees | 105490 | 63 | ||
| Number of life insurance agents | agents | 110000 | 5 | ||
| Number of small, medium and micro businesses receiving loans | businesses | 64 | 46 | ||
| Overtime work expenses (whole system of Ping An) | RMB mn | 136.43 | 198.02 | 267.1472 | 102 |
| Overtime work expenses as % of HR expenses (whole system of Ping An) | <1% | 0.46% | 0.59% | 102 | |
| Ping An Securities APP daily activity rate | mn | 1.04 | 43 | ||
| Population (Proprietary property incl. Ping An School of Financial Management) | headcount | 38888 | 38256 | 45894 | 103 |
| Population covered by medical review services | people | 480000000 | 85 | ||
| Remuneration paid | million yuan | 32071 | 43321 | 45542 | 100 |
| Sales staff (whole system of Ping An) | headcount | 128631 | 149759 | 181049 | 102 |
| Service length (Ping An Integrated Financial Services) | million hours | 15 | 38 | ||
| Social health insurance expenditure | % | 21.27 | 15.08 | 8.89 | 40 |
| Staff age ratio (>30 and ≤50, whole system of Ping An) | 29.8% | 32.76% | 30.8% | 102 | |
| Staff age ratio (>50, whole system of Ping An) | 1.2% | 1.35% | 1.2% | 102 | |
| Staff age ratio (≤30, whole system of Ping An) | 69% | 65.89% | 68.00% | 102 | |
| Staff gender ratio (female, whole system of Ping An) | 51.6% | 49.93% | 49.4% | 102 | |
| Staff gender ratio (male, whole system of Ping An) | 48.4% | 50.07% | 50.6% | 102 | |
| Staff nationality ratio (Han, whole system of Ping An) | 95.6% | 95.5% | 95.3% | 102 | |
| Staff nationality ratio (Others, whole system of Ping An) | 4.4% | 4.5% | 4.7% | 102 | |
| Total annuities | billion RMB | 4.28 | 63 | ||
| Total assets | RMB, million yuan, trillion yuan | 4005911 | 4765159 | 5576903 | 5, 26, 100 |
| Total expense for annuity scheme | million RMB | 465 | 63 | ||
| Total human resources (whole system of Ping An) | headcount | 235999 | 275011 | 318588 | 102 |
| Total remuneration paid to employees | million RMB | 455.42 | 63 | ||
| part-time lecturer of Ping An School of Financial Services | persons | 779 | 60 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Increase in daily claim reporting after Typhoon Meranti | times | 50 | 12 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Employee's monthly contribution to annuities as percentage of monthly remuneration | percentage | 1.54% | 63 |
| Number of EAP courses offered by Ping An School of Financial Management | 140 | 20 | |
| Number of attendees for EAP courses | people | 3553 | 20 |
| Number of counties in Ganzhou City, Jiangxi Province where psychological consultant training was provided | counties | 18 | 70 |
| Number of mid-level and high-level mini course lecturers trained by Ping An School of Financial Management | 994 | 20 | |
| Number of quality online mini courses added by Ping An School of Financial Management | 18016 | 20 | |
| Number of teachers participating in psychological consultant training | teachers | 1800 | 70 |
| Online tests | person-times | 446269 | 60 |
| Total presence at employee care training sessions | person-times | 3533 | 57 |
| Training: person-times | person-times | 37022 | 60 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Hours of online learning | hours | 333239.54 | 60 |
| Number of employee care training sessions held by Ping An School of Financial Services | sessions | 140 | 57 |
| Number of people receiving offline training for agents | people | 9115 | 84 |
| Number of people taking the offline training exam for agents | people | 6721 | 84 |
| Online courses completed | 704440 | 60 | |
| Total training budget of the company | RMB mn | 814.8 | 60 |
Number of suppliers by geographical region.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| 1 qianbao trading size | RMB trillion | 3 | 86 |
| Equity attributable to shareholders of the parent company | RMB | 383449000000 | 5 |
| Number of SMEs served by Ping An Bank's SME Department | mn SMEs | 1.2802 | 46 |
| Number of contracts signed for medical review services | contracts | 168 | 85 |
| Number of partners of 1 qianbao | 144 | 86 | |
| Number of registered repair factories | 34824 | 89 | |
| Total trading volume of registered repair factories | RMB mn | 200 | 89 |
| Year-on-year growth of green loans outstanding | 36.46% | 74 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Green credit lines granted | billion RMB | 59.035 | 74 |
| Touchpoint monitoring system coverage (Company) | touchpoints | 92 | 36 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2015 | 2016 | Report Pages |
|---|---|---|---|---|
| 12-month rolling complaint rate (Ping An Health) | % | 0.02 | 0.02 | 101 |
| 12-month rolling complaint rate (Ping An Life) | % | 0.06 | 0.044 | 101 |
| Average turnaround time for self-service claim cases | days less than standard cases | 7.5 | 89 | |
| Avg. TAT of auto insurance claims settlement (<RMB 10000) (Ping An P&C) | days | 15.38 | 14.42 | 101 |
| Business lines served (Ping An Integrated Financial Services) | 308 | 38 | ||
| Cai Ku app air ticket spending | million RMB | 500 | 20 | |
| Cai Ku app hotel spending | million RMB | 130 | 20 | |
| Cai Ku app reimbursement of bus bills | million RMB | 0.5 | 20 | |
| Cai Ku app total spending (air ticket, hotel, bus bills) | million RMB | 800 | 20 | |
| Call-in rate reached by Call Center after Typhoon Meranti | percent | 75 | 12 | |
| Calls answered (Ping An Integrated Financial Services) | million calls | 340 | 38 | |
| Comprehensive customer satisfaction (Ping An Life) | 93.7% | 93.5% | 101 | |
| Coupon rate of Green Corporate Bond for Beijing Enterprises Water Group | % | 3.68 | 74 | |
| Customer satisfaction (Ping An Annuity, five-grade marking system) | points | 4.63 | 4.62 | 101 |
| Customer satisfaction (Ping An Health Cloud) | 98.69% | 101 | ||
| Customer satisfaction regarding credit card business (Credit Card) | 81.00% | 83.00% | 101 | |
| Customer satisfaction regarding retail business (Ping An Bank) | 77.00% | 79.00% | 101 | |
| Customer satisfaction regarding telephone services (Ping An Securities) | 98.06% | 101 | ||
| Customer service call completing rate (Ping An Trust) | 96.73% | 101 | ||
| Customer touchpoints (Ping An Bank) | 5 | 12 | 38 | |
| Daily peak in trading during interactive marketing activity | RMB billion | 1 | 86 | |
| Daily trading volume | RMB billion | 2.1 | 86 | |
| Inbound calls accounted for by smart IVR service (Ping An Integrated Financial Services) | percent | 75% | 38 | |
| Inbound calls using smart IVR service (Ping An Integrated Financial Services) | calls per day | 550000 | 38 | |
| Increase in number of SMEs served by Ping An Bank's SME Department from the beginning of the year | SMEs | 50800 | 46 | |
| Jin Guan Jia APP customers | mn customers | 21.14 | 43 | |
| Jin Guan Jia APP users | mn user | 9800 | 43 | |
| Loyalty point trading size after launch (CCB project) | RMB thousand | 600000 | 86 | |
| NPS (Credit Card) | 6% | 15% | 101 | |
| NPS (Ping An Annuity) | 25% | 44% | 101 | |
| NPS (Ping An Bank) | 23% | 23% | 101 | |
| NPS (Ping An Health Cloud) | 52% | 101 | ||
| NPS (Ping An Health) | 21% | 22% | 101 | |
| NPS (Ping An Life) | 16% | 21% | 101 | |
| NPS (Ping An P&C) | 47% | 47% | 101 | |
| NPS (Ping An Puhui) | 21% | 101 | ||
| NPS (Ping An Securities) | 3.50% | 101 | ||
| NPS (Ping An Trust) | 51% | 101 | ||
| NPS improvement projects carried out by subsidiaries | NPS improvement projects | 329 | 36 | |
| NPS increase (Ping An Integrated Financial Services) | percentage points | 5 | 38 | |
| NPS of Credit Card Center | percent | 6 | 15 | 38 |
| NPS of Credit Card Center, increase | percentage points | 9 | 38 | |
| Net Promoter Score (NPS) (Company) | % | 23%–30% | 36 | |
| Net Promoter Score (NPS) of Ping An Annuity | 44% | 39 | ||
| Number of SHI projects served by remote inquiry system | projects | 32 | 85 | |
| Number of air ticket transactions via Cai Ku app | 500000000 | 61 | ||
| Number of calls answered by 95511 hotline during typhoon period | calls | 330000 | 39 | |
| Number of customers (ET-Bank) | customers | 968 | 88 | |
| Number of employee problems solved via e-mail (EAP program) | 139 | 20 | ||
| Number of employee problems solved via phone (EAP program) | 4773 | 20 | ||
| Number of hotel transactions via Cai Ku app | 130000000 | 61 | ||
| Number of institutions served by remote inquiry system | institutions | 15 | 85 | |
| Number of medical review projects launched | projects | 146 | 85 | |
| Number of reimbursement cases via Cai Ku app | 500000 | 61 | ||
| Number of remote inquiry cases for Social Health Insurance departments | cases | 5417 | 85 | |
| Number of self-service claim cases completed | 189000 | 89 | ||
| Number of telephone interviews conducted by 95511 hotline in Xiamen during typhoon period | telephone interviews | 12009 | 39 | |
| Number of users of Happy Ping An app | 306468 | 20 | ||
| Number of users reached for Kuai Le Ping An app | 306468 | 61 | ||
| Number of valid active customers (ET-Bank) | customers | 673 | 88 | |
| Penetration rate for Kuai Le Ping An app | 90% | 61 | ||
| Persons served through robo customer service function | mn persons | 1 | 43 | |
| Ratio of complaint settlement within required TAT (Ping An Puhui) | 92.00% | 101 | ||
| Ratio of reply within 4 hours after reservation (Ping An Health) | 93.06% | 95.15% | 101 | |
| Ratio of successful auto insurance claims settlement (Ping An P&C) | 99.24% | 99.85% | 101 | |
| Satisfaction degree of users in the information engineering industry (Kuai Le Ping An app) | % | 91.82 | 61 | |
| Satisfaction rate of Happy Ping An app users | percent | 91.82 | 20 | |
| Time taken for Call Center to make over 10000 callbacks | 2 hours and 35 minutes | 12 | ||
| Time taken to distribute 10000 callback data | minutes | 10 | 12 | |
| Total benefits paid to employees | million RMB | 115.44 | 63 | |
| Total market value ranking among global listed companies | rank | 57 | 26 | |
| Total market value ranking among global listed financial companies | rank | 15 | 26 | |
| Total market value ranking among global listed insurance companies | rank | first | 26 | |
| Total number of callbacks made by Call Center after Typhoon Meranti | callbacks | 10000 | 12 | |
| Trading cost savings for cooperative financial institutions (ET-Bank) | RMB million | 39 | 88 | |
| Trading volume (ET-Bank) | RMB billion | 2815.3 | 88 | |
| Zhi Niao app activity rate | percent | 54 | 20 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of case collections added by Ping An School of Financial Management | 2351 | 20 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Number of discount coupons issued by cooperative repair factories | 210000 | 89 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Monthly user activity for Kuai Le Ping An app | % | 83.03 | 61 |
| Number of Zhi Niao app users | million | 2.24 | 20 |
| Smart IVR service satisfaction rate (Ping An Integrated Financial Services) | percent | 88% | 38 |
| Technology-driven services implemented | item | 34 | 73 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Total unlawful expenses identified through remote inquiry system | million RMB | 4.08 | 85 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Benefit limits of environmental liability insurance policies | million RMB | 5260 | 74 | ||
| Benefit limits of vessel environmental liability insurance policies | million RMB | 188.83 | 74 | ||
| The Group's solvency margin ratio | % | 205.1 | 195.4 | 210 | 100 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2014 | 2015 | 2016 | Report Pages |
|---|---|---|---|---|---|
| Basic earnings per share | Yuan | 2.47 | 2.98 | 3.5 | 100 |
| Donation to All For Love Charitable Foundation for mental health of leftover children | million RMB | 1.05 | 70 | ||
| Elementary school graduates (Hope Primary School Program) | students | 226 | 68 | ||
| Middle school graduates (Hope Primary School Program) | students | 113 | 68 | ||
| Number of cooperative brands | 700 | 86 | |||
| Number of cooperative projects (Ping An Haofang) | 595 | 89 | |||
| Number of cooperative repair factories conducting campaigns | 3800 | 89 | |||
| Number of schools participating in psychological consultant training | schools | 1800 | 70 | ||
| Number of students led to soccer camp organized by Ping An (Ping An Sanjie Hope Primary School, Jindian Town, She County, Handan City of Hebei Province) | students | 12 | 13 | ||
| Over-allotment of Green Corporate Bond for Beijing Enterprises Water Group | billion RMB | 1.8 | 74 | ||
| Primary school graduates (Hope Primary School Program) | students | 2815 | 68 | ||
| Subsidiaries served (Ping An Integrated Financial Services) | 37 | 38 | |||
| Tax paid | million yuan | 37936 | 55641 | 61147 | 100 |
| Total students graduated (Hope Primary School Program) | students | 3154 | 68 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Amount donated as of December 31, 2016 | RMB mn | 300 | 79 |
| Number of callback data distributed after Typhoon Meranti | callbacks | 10000 | 12 |
| Total reimbursement amount via Cai Ku app | million RMB | 800 | 61 |
| Total value of cooperative projects (Ping An Haofang) | RMB bn | 639.2 | 89 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| GHG Emissions from Natural Gas | kg | 4871571 | ||
| Total GHG Emissions | kg | 67217919 | 67577394 | 84859835 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | tons | 38 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| CO2 Emissions Reduction Compared to Last Year | tCO2e | 36433 |
| GHG Emissions Reduction Compared to Last Year | tCO2e | 36433 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Biomass Energy | kWh | 5982253.4 | ||
| Purchased Electricity | kWh | 73198213 | 73589670 | 87104719 |
| Purchased Electricity Intensity (By Employee) | kWh | 1882 | 1924 | 1898 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Total Water Withdrawal | ton | 836571 | 754597 | 816488 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Electricity Usage Reduction Compared to Last Year | mn kilowatt-hours |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Standard Indicator | Unit |
|---|---|
| Investment in Climate Change Management | million RMB |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2014 | 2015 | 2016 |
|---|---|---|---|---|
| Number of Total Employees | headcount | 235999 | 275011 | 318588 |
| Percentage of Employees Aged 30-50 | % | 29.8 | 32.76 | 30.8 |
| Percentage of Employees Aged Above 50 | % | 1.2 | 1.35 | 1.2 |
| Percentage of Employees Aged Below 30 | % | 69 | 65.89 | 68 |
| Percentage of Female Employees | % | 51.6 | 49.93 | 49.4 |
| Percentage of Male Employees | % | 48.4 | 50.07 | 50.6 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Percentage of Employees Trained | percentage | 1.54 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Average Training Hours per Employee | hours | 36.5 |
| Total Training Hours | hours | 333239.54 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2015 | 2016 |
|---|---|---|---|
| Complaints Handling Rate | % | 99.24 | 99.85 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Investment in Education Donation | million RMB | |
| Investment in Targeted Poverty Alleviation | RMB mn | |
| Number of Registered Volunteers | people | |
| Total Cash Donations | RMB mn | 300 |
| Total Volunteer Service Hours | hours | |
| Total Volunteer Teaching Hours | hours |