2013 Social Responsibility Report of China Southern Airlines Company Limited

Company: CHINA SOUTH AIR (1055)
Year: 2013
Published: 2014-03-28
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2013 Report Pages
Cargo & mail traffic (million tonnes) million tonnes 127.6 10
Cargo & mail traffic year-on-year increase % 3.6% 10

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2013 2014 2015 2016 2017 Report Pages
All aircraft CO2 emissions Ton, g/RTK 16757379 15149172 924 945 1036 43
All aircraft Fuel consumption Litre, Ton 6733927.48 6087605.66 5367537.18 3933142 4194736.709 43
All aircraft Fuel efficiency g/RTK, l/100RTK 304 298 293 37.99 329 43
CO2 emissions from jet fuel tons 16790000 42
Electricity equivalent standard coal tons 21457.71 42
Natural gas equivalent standard coal tons 31108.2 42
Passenger aircraft CO2 emissions Ton, g/RPK 107.2 103.15 103.15 107.1 110.62 43

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2009 2010 2011 2012 2013 2014 2015 2016 2017 Report Pages
Average energy consumption per ten thousand yuan earned tons of standard coal 0.81 42
Coal consumption tons 40986 42
Coal equivalent standard coal tons 29276.3 42
Coal percentage of total energy consumption % 0.37 42
Diesel consumption tons 8986.94 42
Diesel equivalent standard coal tons 13094.87 42
Diesel percentage of total energy consumption % 0.16 42
Electricity consumption ten thousand kWh 17459.49 42
Electricity percentage of total energy consumption % 0.27 42
Fuel consumption per ton-kilometre ton 0.00041 0.0003 0.00029 0.0003 0.0003 42
Gasoline consumption tons 8000.68 42
Gasoline equivalent standard coal tons 11772.2 42
Gasoline percentage of total energy consumption % 0.15 42
Jet fuel consumption tons 5319802.5 42
Jet fuel equivalent standard coal tons 7827557.4 42
Jet fuel percentage of total energy consumption % 98.42 42
Liquefied gas consumption tons 611.13 42
Liquefied gas equivalent standard coal tons 1047.66 42
Liquefied gas percentage of total energy consumption % 0.01 42
Natural gas consumption ten thousand m3 2592.35 42
Natural gas percentage of total energy consumption % 0.39 42
Number of Embraer 145 and Boeing 747F permanently stored aircraft 8 44
Number of aircraft retired aircraft 15 44
Other energy consumption tons 12610 42
Other energy equivalent standard coal tons 18554.35 42
Other energy percentage of total energy consumption % 0.23 42
Passenger aircraft Fuel consumption Litre, Ton 5050647 4532897 4006345 3742944 3261796 43
RPK (Revenue Passenger Kilometres) 10000 9300182 11132752 12234430 13553473 14841655 42
RTK (Revenue Ton Kilometres) 10000 1006747 1310361 1446102 1616012 1746859 42
Total energy consumption (text) million tons of standard coal 7.95 42
Total equivalent standard coal consumption tons 7953868.69 42
Total transport turnover billion tonne kilometres 17.5 6
average flight route optimization rate % 35.6 45

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2013 Report Pages
Water consumption tons 6515000 42

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2013 2014 2015 2016 2017 Report Pages
Fuel efficiency kg/tonne kilometer 0.3 6
Number of Boeing 737NGs with winglets installed aircraft 27 46
Passenger aircraft Fuel efficiency g/RPK, l/100RPK 4.31 4.15 33 4.26 4.47 43
flying time saved due to optimized flight routes hours 3400 45
fuel saved due to optimized flight routes tons 8000 45
number of flight routes optimized by China Southern Airlines 4 45
number of flight services taking advantage of optimized flight routes 59000 45

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2013 Report Pages
Number of transit passengers on Oceania-to-Europe routes via Guangzhou hub under sixth freedom traffic right passengers 105000 51
Rate of redispacth technique adoption on Guangzhou-Los Angeles route 100% 46
Rate of redispacth technique adoption on Guangzhou-Sydney route 100% 46
Special notices of rectification of disinfection effect of ultraviolet lamps issued notices 2 39

Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.

Indicator Unit 2013 Report Pages
Orange alert level precautionary alerts 10 36
Precautionary alerts enacted to delay scheduled departure time of flights 125 36
Yellow alert level precautionary alerts 47 36

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2009 2010 2011 2012 2013 Report Pages
Available seat kilometres in international routes (increase) percent 27 56
Average age of aircraft fleet years 6 44
Headcount by gender in respect of all employees, Female % 40 41.52 40.74 68
Headcount by gender in respect of all employees, Male % 60 58.48 59.26 68
Headcount by gender in respect of management staff, Female % 23.85 24.27 24.15 68
Headcount by gender in respect of management staff, Male % 76.15 75.73 75.85 68
Number of female employees who received regards employees 1239 72
Number of foreign flight attendants persons 135 70
Number of foreign pilots persons 113 70
Operating revenue billion RMB 98.13 6, 83
Passenger traffic (million passengers) million passengers 91.791 10
Passenger traffic year-on-year increase % 6.1% 10
Proportion of female employees percent 40.74% 70
Total assets RMB100 million 947.4 1112.3 1292.6 1424.94 1651.45 83
Total turnover (billion tonne kilometres) billion tonne kilometres 174.7 10

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2013 Report Pages
Total turnover year-on-year increase % 8.1% 10

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2013 Report Pages
China Southern Airlines international routes passenger load factor improvement compared with 2009 percentage points 7.9 52
Number of injured people transported (South China Sea rescue) persons 2 75
Number of missing persons (Typhoon 'Butterfly', South China Sea) persons 74 75

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2012 2013 Report Pages
Consecutive months of safe flight operations months 234 10
Malignant Delay Rate % 0.26 0.24 58
Number of alcohol tests performed at Guangzhou Headquarter alcohol tests 127 73
Number of check-ups requested for aircrew (annual routine and pre-employment physicals) check-ups more than 50000 73
Number of employees receiving alcohol tests at Guangzhou Headquarter employees 3175 73
Number of gynaecological examinations examinations 2838 73
Number of pilot check-ups performed pilot check-ups 58400 73
Number of pre-flight check-ups by aircrew flying to high plateau destinations pre-flight check-ups 2139 73
Number of radiation-resistant aprons provided to pregnant employees aprons 375 72
Safe flight hours (annual) million hours 1.8294 10
Safe flight hours (cumulative) million hours 11.894 10
Total helicopter flight hours (South China Sea rescue) hours 80 75
Workers from catering suppliers undergoing routine health checkups workers 2048 39

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2013 Report Pages
Employees participating in food safety training employees 562 39
Food safety training sessions sponsored sessions 6 39
Number of English tutors engaged for training program persons 12 70
Number of course enrollments in training sessions by aviation doctors course enrollments 800 73
Number of employees participating in English training program persons 300 70
Number of training sessions delivered by aviation doctors training sessions 32 73

The average training hours completed per employee by gender and employee category.

Indicator Unit 2013 Report Pages
Average improvement in TOEIC score after English training program points 128 70

Number of suppliers by geographical region.

Indicator Unit 2010 2013 Report Pages
Number of China Southern Airlines international destinations in Australia and New Zealand destinations 2 5 50
Number of international destinations 69 51, 56
Number of international flights per week (Australia and New Zealand routes) flights/week 20 102 50
Number of international passengers carried in 2013 passengers 8100000 51
Number of new aircraft introduced aircraft 85 44
Total volume of cargo carried million tonnes 1.28 6

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2013 Report Pages
Compliance with relevant national criteria for airline meals (unsafe accident occurrence) compliance 100% 39

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2009 2010 2011 2012 2013 Report Pages
Baggage Error Rate % 0.0272 0.089 58
China Southern Airlines transit revenue billion RMB 5.426 52
Delay rate of baggage departing from Guangzhou (decrease for July to December compared to January to June) percent -50 14
Difference between company flight service rate and domestic airline industry average percentage points 1.79 36
Flight Punctuality Rate % 77.16 74.13 58
Flight Punctuality Rate at Hub Airports % 60 67.36 58
Flight delay notification messages sent out by China Southern Airlines messages 3730000 14
Increase in number of international flights per week (Australia and New Zealand routes) 510% 50
Monthly average number of complaints about flight delay for September to December accepted by CAAC (reduction compared with January to June) percent -20 14
Moscow route passenger load factor at first launch % 85 52
Net assets RMB100 million 132.6 302.2 376.39 395.96 422.12 83
Number of calls for medical skills examination for aviation doctors calls 23000 73
Number of new international routes launched 15 56
Number of open health lectures to aircrew lectures 82 73
Ordinary flight service rate % 74.13 36
Samples of coliform bacteria taken on airline tableware sets samples 240 39
Successful automatic transmission rate of ACARS % 90 36
Through Service Rate % 98.71 97.1 58
Total number of passengers carried million 91.79 6
Valid Complaint Rate % 0.033 0.034 58

Description of quality assurance process and recall procedures.

Indicator Unit 2013 Report Pages
Food processing units inspected units 120 39
Inspectors assigned to food processing units inspectors 380 39
Monthly spot food safety checks on catering units in Guangzhou checks 12 39
Number of new medical devices equipped on aircraft medical devices 5297 73

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2013 Report Pages
Passengers using paperless check-in services persons 4300000 50

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2013 Report Pages
Average daily tax payment million RMB per day 17.8 83
Total tax payment billion RMB 6.5 83

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2013 Report Pages
Copies of Criticism Circulation via Office Automation-OA system copies 12 39
Copies of On-site Inspection Advice issued copies 120 39

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2013 Report Pages
Number of aircraft dispatched for earthquake relief (China Southern Airlines) aircraft 20 75
Number of airliners dispatched for earthquake relief (China Southern Airlines) airliners 9 75
Number of fishermen aboard fishing boats in distress (Typhoon 'Butterfly', South China Sea) fishermen 171 75
Number of fishermen rescued (South China Sea rescue) fishermen 5 75
Number of fishing boats in distress (Typhoon 'Butterfly', South China Sea) fishing boats 5 75
Number of fishing boats sank (Typhoon 'Butterfly', South China Sea) fishing boats 3 75
Number of flights fulfilled for earthquake relief (China Southern Airlines) flights 26 75
Number of freighters dispatched for earthquake relief (China Southern Airlines) freighters 3 75
Number of health check-up calls for ground staff calls 18953 73
Number of people provided services by volunteer activities 214566 6
Number of universities receiving scholarships 13 6
Tax payment billion RMB 6.5 6

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2013 Report Pages
Number of contract employees with financial need supported employees 19 72
Number of helicopters dispatched for earthquake relief (China Southern Airlines) helicopters 2 75
Number of planes dispatched for earthquake relief (China Southern Airlines) planes 14 75
Number of rescue helicopter flights (South China Sea rescue) flights 10 75
Number of times blood donation was organized times 139 73
Number of volunteer activities organized 1391 6
Relief materials forwarded for earthquake relief (China Southern Airlines) kilograms 44000 75
Relief materials transported to Philippines (tents, blankets, drugs) tons 70 75
Scholarships donated by Ten Cent Care Foundation million RMB 2 6
Total amount donated to aid needy employees (One Hundred Love project) RMB 6444000 6
Year-on-year increase in total number of passengers carried % 6.1 6
Year-on-year increase in total transport turnover % 8.1 6
Year-on-year increase in total volume of cargo carried % 3.6 6

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2013 2014 2015 2016 2017
Mobile Combustion Emissions tons 16790000
Stationary Combustion Emissions tons coal equivalent 21457.71
Total GHG Emissions Ton 16757379 15149172 13357125 12389262 10451858
Total GHG Emissions Intensity (By Product Volume) g/RTK 959 939 924 945 1036

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit
CO2 Emissions Reduction Compared to Last Year tons

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2013
Coal Consumption tons 40986
Diesel Fuel Consumption tons 8986.94
Energy Consumption Intensity (By Revenue) tons of standard coal per ten thousand yuan 0.81
Fossil Fuel Consumption tons 5319802.5
Gasoline Consumption tons 8000.68
LPG Consumption tons 611.13
Natural Gas Consumption ten thousand m3 2592.35
Purchased Electricity ten thousand kWh 17459.49
Total Direct Energy Consumption tons 7953868.69
Total Energy Consumption million tons of standard coal 7.95
Total Indirect Energy Consumption ten thousand kWh 17459.49
Total Non-Renewable Fuel Consumption tons 5319802.5

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2013
Water Consumption tons 6515000

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2011 2012 2013
Number of Total Employees
Percentage of Female Employees % 40 41.52 40.74
Percentage of Male Employees % 60 58.48 59.26

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2013
Number of Fatalities as a Result of Work-related Injuries persons 74

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2013
Health Check Coverage for Employees employees 58400

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2013
Percentage of Employees Trained percent None

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit
Total Training Hours hours

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2012 2013
Valid Complaint Rate % 0.033 0.034

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2013
Donations to Disaster Relief Contributions to Public Welfare RMB 2000000
Investment in Education Donation RMB 2000000
Number of Volunteer Activities Sessions sessions 1391