Environmental, Social and Governance Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Nitrogen oxide emissions | kg | 4395.9 | 57 |
| PM emissions | kg | 211.22 | 57 |
| Sulfur oxide emissions | kg | 348.39 | 57 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Emission intensity (Scope 1 & 2, mainland operations) | tCO2e/1000m² | 1.24 | 43 |
| GHG Emissions (Scope 1 and Scope 2) | tCO2e | 30960.41 | 57 |
| GHG emissions (Scope 1) | tCO2e | 2225.67 | 58 |
| GHG emissions (Scope 2) | tCO2e | 28734.74 | 58 |
| Scope 1 direct GHG emissions (mainland operations) | tCO2e | 2225.67 | 43 |
| Scope 2 indirect GHG emissions (mainland operations) | tCO2e | 28734.74 | 43 |
| Total GHG emissions (mainland operations) | tCO2e | 30960.41 | 43 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total hazardous waste generated | metric ton | 1 | 58 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Maximum daily domestic waste processing capacity | tons | 1200 | 8 |
| Office and household waste generated | metric ton | 13724 | 58 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of waste transfer centers constructed and operated | 3 | 8 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Direct energy consumption | MWh | 8737.94 | 58 |
| Energy consumption intensity | MWh/1000 m² | 2.5 | 58 |
| Indirect energy consumption (Outsourced electric power) | MWh | 53551.7 | 59 |
| Total energy consumption | MWh | 62289.64 | 58 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total water consumption | m³ | 677971.4 | 59 |
| Total water consumption intensity | m³/1000 m² | 27.24 | 59 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Female employees | person | 696 | 59 |
| Female management employees (%) | % | 28.57 | 59 |
| Male employees | person | 1136 | 59 |
| Number of employees by age group: 30-50 | person | 820 | 60 |
| Number of employees by age group: Over 50 | person | 764 | 60 |
| Number of employees by age group: Under 30 | person | 248 | 60 |
| Number of employees by geographical region: China (the Chinese mainland) | person | 1832 | 60 |
| Number of full-time employees | person | 1832 | 59 |
| Number of property projects under management | 179 | 8 | |
| Operating revenue | million RMB | 924.6 | 8 |
| Primary female employees (%) | % | 37.77 | 59 |
| Total assets | billion RMB | 1.719 | 8 |
| Total number of employees | person | 1832 | 59 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total turnover rate | % | 14.36 | 60 |
| Turnover rate by age group: 30-50 | % | 5.46 | 60 |
| Turnover rate by age group: Over 50 | % | 7.48 | 60 |
| Turnover rate by age group: Under 30 | % | 1.42 | 60 |
| Turnover rate by gender: Female | % | 7.7 | 60 |
| Turnover rate by gender: Male | % | 6.66 | 60 |
| Turnover rate by geographical region: China (the Chinese mainland) | % | 14.36 | 60 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of participants in the training: China (Hong Kong, Macao and Taiwan) and foreign countries | 3 | 63 | |
| Total coverage of employee training - Female | % | 100 | 62 |
| Total coverage of employee training - Male | % | 100 | 62 |
| Total coverage of employee training - Middle Management | % | 100 | 62 |
| Total coverage of employee training - Primary employees | % | 100 | 62 |
| Total coverage of employee training - Senior Management | % | 100 | 62 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average training hours completed per employee - Female | hour | 15.19 | 62 |
| Average training hours completed per employee - Male | hour | 13.95 | 62 |
| Average training hours completed per employee - Middle Management | hour | 15.08 | 62 |
| Average training hours completed per employee - Primary employees | hour | 13.6 | 62 |
| Average training hours completed per employee - Senior Management | hour | 18.63 | 62 |
Number of suppliers by geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of municipal infrastructure projects managed | 29 | 8 | |
| Number of suppliers by region: China (the Chinese mainland) | 349 | 63 | |
| Total area under management | million square meters | 25.6 | 8 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of complaints | 1377 | 63 | ||
| Number of customer complaints handled | 1377 | 63 | ||
| Number of products and service related complaints received | 1377 | 63 | ||
| Response completion rate of complaint | % | 100 | 63 | |
| Top 50 Enterprises by Comprehensive Strength in Property Management Industry of Jiangsu Province | 50 | 12 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Leading Brand in the PRC Property Management Industry in Specialized Operations with brand value | billion RMB | 1.2 | 12 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Anti-corruption training provided to directors: attendance | attendance | 9 | 63 |
| Anti-corruption training provided to staff: attendance | attendance | 1596 | 63 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of times awarded Top 100 Property Service Companies of China | 3 | 8 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Community investment funds | RMB 10000 | 8.64 | 63 |
| Community investment manpower | person | 1814 | 63 |
| Community investment time | hour | 59541.5 | 63 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 211.22 |
| NOₓ Emissions | kg | 4395.9 |
| SOₓ Emissions | kg | 348.39 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 2225.67 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 28734.74 |
| Total GHG Emissions | tCO2e | 30960.41 |
| Total GHG Emissions Intensity (By Area) | tCO2e/1000m² | 1.24 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Hazardous Waste | metric ton | 1 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | metric ton | 13724 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Energy Consumption Intensity (By Area) | MWh/1000 m² | 2.5 |
| Total Direct Energy Consumption | MWh | 8737.94 |
| Total Energy Consumption | MWh | 62289.64 |
| Total Indirect Energy Consumption | MWh | 53551.7 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Water Consumption | m³ | 677971.4 |
| Water Consumption Intensity (By Revenue) | m³/1000 m² | 27.24 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Aged 30-50 | person | 820 |
| Number of Employees Aged Above 50 | person | 764 |
| Number of Employees Aged Below 30 | person | 248 |
| Number of Employees in Mainland China | person | 1832 |
| Number of Female Employees | person | 696 |
| Number of Full-time Employees | person | 1832 |
| Number of Male Employees | person | 1136 |
| Number of Total Employees | person | 1832 |
| Percentage of Employees Aged 30-50 | % | 44.76 |
| Percentage of Employees Aged Above 50 | % | 41.7 |
| Percentage of Employees Aged Below 30 | % | 13.54 |
| Percentage of Employees in Mainland China | % | 100 |
| Percentage of Female Employees | % | 37.77 |
| Percentage of Full-time Employees | % | 100 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 5.46 |
| Turnover Rate of Employees Aged Above 50 | % | 7.48 |
| Turnover Rate of Employees Aged Below 30 | % | 1.42 |
| Turnover Rate of Employees in Mainland China | % | 14.36 |
| Turnover Rate of Female Employees | % | 7.7 |
| Turnover Rate of Male Employees | % | 6.66 |
| Turnover Rate of Total Employees | % | 14.36 |
Lost days due to work injury.
| Standard Indicator | Unit |
|---|---|
| Lost Days Due to Work-related Injuries | day |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
| Percentage of Trained Middle Management | % | 100 |
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Training Hours (Female) | hour | 15.19 |
| Average Training Hours (General Staff) | hour | 13.6 |
| Average Training Hours (Male) | hour | 13.95 |
| Average Training Hours (Middle Management) | hour | 15.08 |
| Average Training Hours (Senior Management) | hour | 18.63 |
| Average Training Hours per Employee | hour | 18 |
| Total Training Hours | hour | 264 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Suppliers in Mainland China | 349 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Number of Complaints Dealt with | 1377 | |
| Number of Complaints Resolved on Products and Services | 1377 | |
| Number of Products and Service Related Complaints | 1377 | |
| Total Number of Customer Complaints | 1377 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Attendance for Anti-corruption Training | attendance | 1605 |
| Number of Directors and Management Attendance for Anti-corruption Training | attendance | 9 |
| Number of General Employees Attendance for Anti-corruption Training | attendance | 1596 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Participating in Volunteer Activities | person | 1814 |
| Total Social Investment | RMB 10000 | 8.64 |
| Total Volunteer Service Hours | hour | 59541.5 |