2024 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas emission density (Scope 1) | tCO2e / revenue in RMB (million) | 0.06 | 0.04 | 0.037 | 53 |
| Greenhouse gas emissions (Scope 1) | tCO2e | 4563.08 | 2927.74 | 3846.15 | 53 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Battery waste produced | kg | 87.57 | 73.08 | 124.65 | 53 |
| Density of hazardous waste | kg / revenue in RMB (million) | 0.03 | 0.02 | 0.026 | 53 |
| Hazardous waste produced | kg | 2228.41 | 1607.98 | 1927.74 | 53 |
| Mercury-containing fluorescent lamp or energy-saving light tube produced | kg | 712.1 | 274.48 | 338.90 | 53 |
| Waste electronic and electrical equipment produced | kg | 1175.00 | 670.00 | 1326.65 | 53 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Density of non-hazardous waste | Ton / revenue in RMB (million) | 1398 | 1299 | 860.41 | 53 |
| Non-hazardous waste produced | Ton | 1029456.83 | 956866.75 | 30031.88 | 53 |
| Waste toner cartridges and cartridges produced | kg | 594.63 | 221.84 | 99.00 | 53 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Density of energy consumption (kWh in '000s/ revenue in RMB million) | 0.11 | 0.07 | 1.74* | 54 | |
| Energy consumption in total | kWh in '000s | 8008.46 | 5188.01 | 6496.74 | 54 |
| Indirect consumption | kWh in '000s | 8008.46 | 5188.01 | 6496.74 | 54 |
| Purchased heat | GJ | 85.56 | 598.68 | 54 | |
| Purchased power | kWh in '000s | 7984.69 | 5201.71 | 6496.74 | 54 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Density of water consumption (m³/ revenue in RMB million) | 122.11 | 113.57 | 1317.39* | 54 | |
| Water consumption in total | m³ | 9727556.66 | 8364799.12 | 4913513.32 | 54 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover - Chinese Mainland | % | 34.6 | 36.8 | 40.0 | 54 |
| Number of employees - Age group 29 and below | People | 4635 | 3947 | 2616 | 54 |
| Number of employees - Age group 30-49 | People | 6636 | 6088 | 6218 | 54 |
| Number of employees - Age group 50 and above | People | 268 | 117 | 379 | 54 |
| Number of employees - Chinese Mainland | People | 11150 | 10146 | 9208 | 54 |
| Number of employees - Female | People | 4383 | 4007 | 3564 | 54 |
| Number of employees - Full-time | People | 11159 | 10152 | 9213 | 54 |
| Number of employees - Hong Kong, Macao and Taiwan regions and overseas | People | 9 | 6 | 5 | 54 |
| Number of employees - Male | People | 6776 | 6146 | 5649 | 54 |
| Total number of employees | People | 11159 | 10152 | 9213 | 54 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover | % | 3.46 | 3.68 | 4.00 | 54 |
| Employee turnover - Age group 29 and below | % | 38.8 | 49.6 | 64.1 | 54 |
| Employee turnover - Age group 30-49 | % | 32.1 | 31.4 | 30.4 | 54 |
| Employee turnover - Age group 50 and above | % | 25.8 | 18.0 | 17.2 | 54 |
| Employee turnover - Female | % | 3.54 | 4.10 | 3.68 | 54 |
| Employee turnover - Hong Kong, Macao and Taiwan regions | % | 33.3 | 50.0 | 60.0 | 54 |
| Employee turnover - Male | % | 3.41 | 3.41 | 4.01 | 54 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total lost days due to work injury | Day | 3331 | 1406 | 1479 | 54 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Percentage of employees trained | % | 85.8 | 96.2 | 96.8 | 54 |
| Percentage of employees trained - Female | % | 80.47 | 100 | 100 | 54 |
| Percentage of employees trained - Grassroots | % | 86.36 | 89.43 | 89.17 | 54 |
| Percentage of employees trained - Male | % | 89.09 | 93.24 | 91.51 | 54 |
| Percentage of employees trained - Middle management | % | 13.30 | 9.79 | 9.37 | 54 |
| Percentage of employees trained - Senior management | % | 0.34 | 0.78 | 0.46 | 54 |
| Total employees trained | People | 9572 | 9763 | 8921 | 54 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average trained hours - Female | Hour | 89.13 | 71.01 | 69.31 | 54 |
| Average trained hours - Grassroots | Hour | 80.68 | 76.01 | 61.74 | 54 |
| Average trained hours - Male | Hour | 70.81 | 82.37 | 61.87 | 54 |
| Average trained hours - Middle management | Hour | 62.40 | 85.62 | 120.06 | 54 |
| Average trained hours - Senior management | Hour | 48.03 | 140.21 | 102.61 | 54 |
| Average trained hours of total workforce | Hour | 78.20 | 78.10 | 64.93 | 54 |
| Total investment in training | RMB (in thousand) | 6531.14 | 5775.0 | 1750.68 | 54 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers by geographical region - Central China | Unit | 623 | 651 | 667 | 55 |
| Number of suppliers by geographical region - East China | Unit | 2191 | 2078 | 2102 | 55 |
| Number of suppliers by geographical region - North China | Unit | 1236 | 1095 | 1075 | 55 |
| Number of suppliers by geographical region - Northeastern China | Unit | 266 | 222 | 367 | 55 |
| Number of suppliers by geographical region - Northwest China | Unit | 895 | 613 | 55 | |
| Number of suppliers by geographical region - South China | Unit | 1209 | 978 | 987 | 55 |
| Number of suppliers by geographical region - Southwest China | Unit | 95 | 613 | 712 | 55 |
| Total number of suppliers | Unit | 6338 | 5647 | 5923 | 55 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of companies (products and service-related complaints received and coping methods) | Unit | 19713 | 19743 | 14471 | 55 |
| Overall satisfaction of customers (products and service-related complaints) | Score | 87 | 85 | 74 | 55 |
| Satisfaction rate of complaint handling (products and service-related complaints) | % | 63.37 | 52.17 | 37.51 | 55 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Complaint closed rate (products and service-related complaints) | % | 99.42 | 98.43 | 99.01 | 55 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of conducted legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period | Case | 1 | 1 | 55 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average anti-corruption training hours for directors and employees | Hour | 1.53 | 4.53 | 4.00 | 55 |
| Number of directors and employees accepting anti-corruption training | People | 1560 | 200 | 380 | 55 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Environmental protection (resources contributed to the focus area) | RMB10000 | / | 2811 | / | 55 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Anti-corruption (resources contributed to the focus area) | RMB10000 | 65 | 200 | / | 55 |
| Community (resources contributed to the focus area) | RMB10000 | 29.04 | 1700 | 6100 | 55 |
| Education (resources contributed to the focus area) | RMB10000 | 1020.47 | 1024.27 | 3420 | 55 |
| Number of direct participants participating in public welfare activities | People | 865 | 920 | 1180 | 55 |
| Targeted poverty alleviation/Rural revitalization (resources contributed to the focus area) | RMB10000 | 1220 | 1110 | / | 55 |
| Total public welfare investment (resources contributed to the focus area) | RMB10000 | 2273.28 | 2729.89 | 4080 | 55 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 4563.08 | 2927.74 | 3846.15 |
| Scope 1 GHG Emissions Intensity (By Revenue) | tCO2e / revenue in RMB (million) | 0.06 | 0.04 | 0.037 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Hazardous Waste (Electronic and IT Equipment) | kg | 1175 | 670 | 1326.65 |
| Hazardous Waste (Used Batteries) | kg | 87.57 | 73.08 | 124.65 |
| Total Hazardous Waste | kg | 2228.41 | 1607.98 | 1927.74 |
| Total Hazardous Waste Intensity (By Revenue) | kg / revenue in RMB (million) | 0.03 | 0.02 | 0.026 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | Ton | 1029456.83 | 956866.75 | 30031.88 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Ton / revenue in RMB (million) | 1398 | 1299 | 860.41 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Revenue) | kWh in '000s'/RMB million | 0.11 | 0.07 | 1.74 |
| Purchased Electricity | kWh in '000s | 7984.69 | 5201.71 | 6496.74 |
| Purchased Heating | GJ | 85.56 | 598.68 | |
| Total Energy Consumption | kWh in '000s | 8008.46 | 5188.01 | 6496.74 |
| Total Indirect Energy Consumption | kWh in '000s | 8008.46 | 5188.01 | 6496.74 |
| Total Purchased Energy | kWh in '000s | 8008.46 | 5188.01 | 6496.74 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | m³ | 9727556.66 | 8364799.12 | 4913513.32 |
| Water Consumption Intensity (By Revenue) | m³/revenue in RMB million | 122.11 | 113.57 | 1317.39 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | People | 6636 | 6088 | 6218 |
| Number of Employees Aged Above 50 | People | 268 | 117 | 379 |
| Number of Employees Aged Below 30 | People | 4635 | 3947 | 2616 |
| Number of Employees in Mainland China | People | 11150 | 10146 | 9208 |
| Number of Employees in Overseas | People | 9 | 6 | 5 |
| Number of Female Employees | People | 4383 | 4007 | 3564 |
| Number of Full-time Employees | People | 11159 | 10152 | 9213 |
| Number of Male Employees | People | 6776 | 6146 | 5649 |
| Number of Total Employees | People | 11159 | 10152 | 9213 |
| Percentage of Employees Aged 30-50 | Percent | 59.49 | 59.99 | 67.48 |
| Percentage of Employees Aged Above 50 | Percent | 2.4 | 1.15 | 4.11 |
| Percentage of Employees Aged Below 30 | Percent | 41.55 | 38.89 | 28.41 |
| Percentage of Employees in Mainland China | Percent | 99.92 | 99.94 | 99.95 |
| Percentage of Employees in Overseas | Percent | 0.08 | 0.06 | 0.05 |
| Percentage of Female Employees | Percent | 39.25 | 39.45 | 38.68 |
| Percentage of Full-time Employees | Percent | 100 | 100 | 100 |
| Percentage of Male Employees | Percent | 60.75 | 60.55 | 61.32 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 32.1 | 31.4 | 30.4 |
| Turnover Rate of Employees Aged Above 50 | % | 25.8 | 18 | 17.2 |
| Turnover Rate of Employees Aged Below 30 | % | 38.8 | 49.6 | 64.1 |
| Turnover Rate of Employees in Hong Kong | % | 33.3 | 50 | 60 |
| Turnover Rate of Employees in Mainland China | % | 34.6 | 36.8 | 40 |
| Turnover Rate of Female Employees | % | 3.54 | 4.1 | 3.68 |
| Turnover Rate of Male Employees | % | 3.41 | 3.41 | 4.01 |
| Turnover Rate of Total Employees | % | 3.46 | 3.68 | 4 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 3331 | 1406 | 1479 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 85.8 | 96.2 | 96.8 |
| Percentage of Trained Female Employees | % | 80.47 | 100 | 100 |
| Percentage of Trained General Employees | % | 86.36 | 89.43 | 89.17 |
| Percentage of Trained Male Employees | % | 89.09 | 93.24 | 91.51 |
| Percentage of Trained Middle Management | % | 13.3 | 9.79 | 9.37 |
| Percentage of Trained Senior Management | % | 0.34 | 0.78 | 0.46 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hour | 89.13 | 71.01 | 69.31 |
| Average Training Hours (General Staff) | Hour | 80.68 | 76.01 | 61.74 |
| Average Training Hours (Male) | Hour | 70.81 | 82.37 | 61.87 |
| Average Training Hours (Middle Management) | Hour | 62.4 | 85.62 | 120.06 |
| Average Training Hours (Senior Management) | Hour | 48.03 | 140.21 | 102.61 |
| Average Training Hours per Employee | Hour | 78.2 | 78.1 | 64.93 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Central China | Unit | 623 | 651 | 667 |
| Number of Suppliers in East China | Unit | 2191 | 2078 | 2102 |
| Number of Suppliers in North China | Unit | 1236 | 1095 | 1075 |
| Number of Suppliers in Northeast China | Unit | 266 | 222 | 367 |
| Number of Suppliers in Northwest China | Unit | 895 | 613 | |
| Number of Suppliers in South China | Unit | 1209 | 978 | 987 |
| Number of Suppliers in Southwest China | Unit | 95 | 613 | 712 |
| Number of Total Suppliers | Unit | 6338 | 5647 | 5923 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Products and Service Related Complaints | Unit | 19713 | 19743 | 14471 |
| Satisfaction Rate of Customer Complaint Handling | % | 63.37 | 52.17 | 37.51 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Corruption Litigation | Case | 1 | 1 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Hours of Anti-corruption Training | Hour | 1.53 | 4.53 | 4 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | People | 1560 | 200 | 380 |
| Total Hours of Anti-corruption Training | Hour | 2386.8 | 906 | 1520 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Investment in Education Donation | RMB10000 | 1020.47 | 1024.27 | 3420 |
| Investment in Targeted Poverty Alleviation | RMB10000 | 1220 | 1110 | |
| Total Social Investment | RMB10000 | 2273.28 | 2729.89 | 4080 |