Sustainability Report 2024

Year: 2024
Published: 2025-04-29
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2024 Report Pages
Nitrogen oxides (NOx) emissions Ton 1.04 135
Particulate matter emissions Kg 55.5 135
Sulphur dioxide (SO2) emissions Kg 2.45 135

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 2024 2025 2030 Report Pages
Carbon emission intensity per unit area, Public projects compared to 2019 40% reduction 54
Carbon emission intensity per unit area, Residential projects compared to 2019 19% reduction 54
Carbon emissions intensity per unit area of public projects (scope 1 and scope 2) % -22.37 36
Carbon emissions intensity per unit area of residential projects (scope 1 and scope 2) % -3.91 36
Greenhouse gas emission intensity (per 10 million RMB revenue) Ton/10M RMB million 1.26 0.89 0.87 1.7 135
Greenhouse gas emission intensity (per 10000 sq m) Ton/10000 m² 26.68 22.54 25.06 20.57 135
Greenhouse gas emission intensity (per person) Ton/person 4.43 3.49 3.34 3.17 135
Greenhouse gas emissions (Scope 1) Ton (Carbon Dioxide Equivalent) 3491.21 1795.96 1592.82 135
Greenhouse gas emissions (Scope 1) Total Ton (Carbon Dioxide Equivalent) 6328.83 135
Greenhouse gas emissions (Scope 1) Yuexiu Property Ton (Carbon Dioxide Equivalent) 5222.86 135
Greenhouse gas emissions (Scope 1) Yuexiu Services Ton (Carbon Dioxide Equivalent) 1105.97 135
Greenhouse gas emissions (Scope 2) Ton (Carbon Dioxide Equivalent) 68181.52 62355.4 62405.47 135
Greenhouse gas emissions (Scope 2) Total Ton (Carbon Dioxide Equivalent) 73389.61 135
Greenhouse gas emissions (Scope 2) Yuexiu Property Ton (Carbon Dioxide Equivalent) 65848.76 135
Greenhouse gas emissions (Scope 2) Yuexiu Services Ton (Carbon Dioxide Equivalent) 7540.85 135
Residential projects: Reduced the carbon emission intensity per unit area % 3.91 16
Scope 3 emissions, Business travel tonnes of CO2 equivalent 2879.64 2826 54
Total greenhouse gas emissions (Scope 1 and Scope 2) Ton (Carbon Dioxide Equivalent) 72232.73 64151 64337.49 135
Total greenhouse gas emissions (Scope 1 and Scope 2) Total Ton (Carbon Dioxide Equivalent) 78718.44 135
Total greenhouse gas emissions (Scope 1 and Scope 2) Yuexiu Property Ton (Carbon Dioxide Equivalent) 70071.62 135
Total greenhouse gas emissions (Scope 1 and Scope 2) Yuexiu Services Ton (Carbon Dioxide Equivalent) 8646.82 135

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 2024 Report Pages
Hazardous waste intensity (per 10 million RMB revenue) Ton/10M RMB million 0.0005 0.0003 0.005 0.0004 135
Hazardous waste intensity (per 10000 sq m) Ton/10000 m² 0.52 0.33 1.13 0.52 135
Hazardous waste intensity (per person) Ton/person 0.002 0.001 0.019 0.006 135
Total hazardous waste Ton 1.4 0.84 9.37 135
Total hazardous waste Total Ton 18.66 135
Total hazardous waste Yuexiu Property Ton 12.22 135
Total hazardous waste Yuexiu Services Ton 6.44 135
Waste cartridges and toner Ton 1.95 1.72 1.52 135
Waste cartridges and toner Total Ton 11.71 135
Waste cartridges and toner Yuexiu Property Ton 10.18 135
Waste cartridges and toner Yuexiu Services Ton 1.53 135
Waste intensity from energy-saving lamps Ton 1.5 2.19 1.49 135
Waste intensity from energy-saving lamps Total Ton 2.24 135
Waste intensity from energy-saving lamps Yuexiu Property Ton 1.51 135
Waste intensity from energy-saving lamps Yuexiu Services Ton 0.73 135

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 2024 Report Pages
Construction and demolition waste Ton 44719.5 80982.36 132166.09 135
Construction and demolition waste Total Ton 7534.09 135
Construction and demolition waste Yuexiu Property Ton 7534.09 135
Non-hazardous waste intensity (per 10 million RMB revenue) Ton/10M RMB million 17.08 51.81 166.66 13.09 135
Non-hazardous waste intensity (per 10000 sq m) Ton/10000 m² 16.59 39.57 220.37 11.97 135
Non-hazardous waste intensity (per person) Ton/person 2.76 11.01 382.03 51.29 135
Recycling of computers Ton 370 15.44 6.88 1.63 136
Recycling of metal construction waste Ton 5.0702 6.6605 47.507 11.951 136
Total non-hazardous waste Ton 44985.07 81199.01 182493.57 135
Total non-hazardous waste Total Ton 146642.43 135
Total non-hazardous waste Yuexiu Property Ton 117969.25 135
Total non-hazardous waste Yuexiu Services Ton 28673.18 135
Total other non-hazardous waste Ton 6088.84 516.28 135
Total other non-hazardous waste Total Ton 15868.98 135
Total other non-hazardous waste Yuexiu Property Ton 9916.44 135
Total other non-hazardous waste Yuexiu Services Ton 5952.54 135
Waste furniture Ton 5.21 3.25 3.82 135
Waste furniture Total Ton 6.18 135
Waste furniture Yuexiu Property Ton 2.97 135
Waste furniture Yuexiu Services Ton 3.21 135

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Public projects: Reduced the carbon emission intensity per unit area % 22.37 16

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2021 2022 2023 2024 Report Pages
Earthwork recycling Ton 1147746 1487870.8 814824.55 1738298.44 136

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 2024 Report Pages
Canned LPG consumption Kg 34545 30742.55 14890 136
Canned LPG consumption (Total 2024) Kg 6253.27 136
Canned LPG consumption (Yuexiu Property) Kg 2638.77 136
Canned LPG consumption (Yuexiu Services) Kg 5394.5 136
Canned LPG intensity Kg/10000 m², Kg/RMB1 million, Kg/person 5.12 0.12 5.77 136
Canned LPG intensity (Yuexiu Property) Kg/RMB1 million, Kg/person 0.07 136
Diesel oil consumption Litre 86471.78 23722.87 15812.87 136
Diesel oil consumption (Total 2024) Litre 27826.87 136
Diesel oil consumption (Yuexiu Property) Litre 7107.23 136
Diesel oil consumption (Yuexiu Services) Litre 2013.56 136
Diesel oil intensity Litre/10000 m², Litre/RMB1 million, Litre/person 0.17 0.82 0.2 136
Diesel oil intensity (Yuexiu Property) Litre/RMB1 million, Litre/person 0.12 136
Gasoline consumption Litre 4979651.6 228220.15 1886207.27 136
Gasoline consumption (Total 2024) Litre 1537149.4 136
Gasoline consumption (Yuexiu Property) Litre 1229328.28 136
Gasoline consumption (Yuexiu Services) Litre 1216212 136
Gasoline intensity Litre/10000 m², Litre/RMB1 million, Litre/person 29.41 3.54 5.41 136
Gasoline intensity (Yuexiu Property) Litre/RMB1 million, Litre/person 1.59 136
Gross floor area of new projects with green building certification (Commercial Segment) million sq.m. 1.56 16
Natural gas consumption 954599 519866.05 654579.26 136
Natural gas consumption (Total 2024) 2571917.87 136
Natural gas consumption (Yuexiu Property) 2149548.47 136
Natural gas consumption (Yuexiu Services) 448867 136
Natural gas intensity m³/10000 m², m³/RMB1 million, m³/person 132.56 182.5 255.06 136
Natural gas intensity (Yuexiu Property) m³/10000 m², m³/RMB1 million, m³/person 11.73 136
Number of ultra-low, near-zero, and net-zero energy buildings among the number of new construction projects % 38 36
Pipeline gas consumption 8223 4558 11990 136
Pipeline gas consumption (Total 2024) 214839 136
Pipeline gas consumption (Yuexiu Property) 214839 136
Pipeline gas intensity m³/10000 m², m³/RMB1 million, m³/person 0.7 1.01 0.2 136
Pipeline gas intensity (Yuexiu Property) m³/RMB1 million, m³/person 2.49 136
Total electricity consumption kWh 1184635046.36 289287137.09 1097458487.55 136
Total electricity consumption (Total 2024) kWh 255824370.15 136
Total electricity consumption (Yuexiu Property) kWh 149431261.88 136
Total electricity consumption (Yuexiu Services) kWh 106391245.9 136
Total electricity consumption intensity kWh/10000 m², kWh/RMB1 million, kWh/person 2084.24 5959.47 5675.55 136
Total electricity consumption intensity (Yuexiu Property) kWh/10000 m², kWh/RMB1 million, kWh/person 35536.07 136

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 2024 Report Pages
Purchase of green electricity (cumulative) kWh 1100000 36
Rainwater recovery tons 123698 16
Recovered condensate water tons 16512 16
Total water consumption 2049464.74 1822377.15 2315911.04 136
Total water consumption (Total 2024) 5473769.91 136
Total water consumption (Yuexiu Property) 2069568.38 136
Total water consumption (Yuexiu Services) 2840291.53 136
Water consumption intensity per 10000 m² m³/10000 m² 755.22 640.68 830.35 136
Water consumption intensity per 10000 m² (Yuexiu Property) m³/10000 m² 748.16 136
Water consumption intensity per RMB1 million m³/RMB1 million 2.01 2.17 2.57 136
Water consumption intensity per RMB1 million (Yuexiu Property) m³/RMB1 million 6.35 136
Water consumption intensity per person m³/person 125.5 99.06 101.51 136
Water consumption intensity per person (Yuexiu Property) m³/person 360.5 136

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Installation of elevator energy recovery devices: reduction in elevator electricity consumption % 8 16
Proportion of green bond financing used for green building projects % 100 36
Proportion of green bonds and green loans in the total bond and loan financing amounts % 41.8 36
Renovation of central air conditioning system: reduction in energy consumption % 68 16
Water-saving faucet coverage % 80 16

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2024 Report Pages
Coverage rate of the Green Covenant in super-A grade office buildings (tenants in newly leased spaces) % 100 36
Newly added green building floor area (Residential Segment) million sq.m. 2.31 16
Number of new projects with green building certification (Commercial Segment) 20 16
Number of residential projects with green building certification (Residential Segment) 217 16
Proportion of areas that meet green building standards in new projects (Commercial Segment) % 100 16
Proportion of commercial energy management system coverage % 74 16
Proportion of commercial self-held projects with public areas connected to an energy management platform % 74 36
Proportion of green building area among the total area of new residential projects % 86 36
Proportion of green building certification projects (Commercial Segment) % 90.3 16
Proportion of prefabricated construction projects % 72.74 36
Proportion of projects designed to meet or exceed the one-star standard for green buildings (residential projects) % 100 36
Proportion of projects that adopted prefabricated construction % 72.4 16
Signing rate for the Green Covenant among new long-term tenants (lease term ≥ 12 months) in office buildings % 100 16
Total green building floor area (Residential Segment) million sq.m. 39.38 16

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2021 2022 2023 2024 Report Pages
Proportion of employees with disabilities % 0.07 16
Total number of employees Person 16320 18400 19287 15184 137
Total number of employees - 18-29 years old Person 8084 5437 4854 3640 137
Total number of employees - 30-49 years old Person 5805 7150 8104 9504 137
Total number of employees - 50 years old or older Person 2387 2360 3587 2186 137
Total number of employees - Female Person 6661 8807 7520 5985 137
Total number of employees - Full-time Person 16289 18148 19287 15184 137
Total number of employees - Hong Kong, Macau and Taiwan Person 592 623 705 779 137
Total number of employees - Mainland of China Person 15726 17170 18578 14462 137
Total number of employees - Male Person 9659 9897 11767 9199 137
Total number of employees - Middle management Person 1123 1322 1219 1248 137
Total number of employees - Overseas Person 2 8 4 3 137
Total number of employees - Part-time Person 31 252 137
Total number of employees - Senior management Person 165 205 146 150 137
Total number of employees - Staff Person 15032 16873 17922 13786 137

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2021 2022 2023 2024 Report Pages
Employee turnover rate - 18-29 years old % 51.70 25.50 34.94 21.79 137
Employee turnover rate - 30-49 years old % 30.85 25.01 18.28 17.39 137
Employee turnover rate - 50 years old or older % 34.61 13.46 25.40 15.17 137
Employee turnover rate - Female % 39.56 34.25 24.58 19.70 137
Employee turnover rate - Hong Kong, Macau and Taiwan % 45.70 5.26 32.28 30.20 137
Employee turnover rate - Mainland of China % 37.19 19.36 25.37 18.74 137
Employee turnover rate - Male % 35.84 34.02 25.08 19.54 137
Employee turnover rate - Overseas % 50.00 25.00 137
Total employee turnover rate % 37.50 34.02 25.64 19.60 137

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2021 2022 2023 Report Pages
Number of work-related deaths Person 1 1 1 137
Rate of work-related fatalities % 0.01 0.01 0.005 137

Lost days due to work injury.

Indicator Unit 2021 2022 2023 2024 Report Pages
Lost Time Injury Rate (LTIR) % 0.14 16
Lost days due to work injury Day 441 1464 605 1165 137

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2024 Report Pages
Employee health examination coverage % 100 16
Specialised safety education delivered individuals 28715 16

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2021 2022 2023 2024 Report Pages
Employee training participation rate for all employees % 100 16
The percentage of employees trained % 100 100 100 100 137
The percentage of employees trained - Female % 45.54 37.54 38.99 39.42 137
The percentage of employees trained - Male % 54.46 62.46 61.01 60.58 137
The percentage of employees trained - Middle management % 9.19 6.26 12.70 8.22 137
The percentage of employees trained - Senior management % 2.48 1.37 0.76 0.99 137
The percentage of employees trained - Staff % 88.33 92.34 92.92 90.79 137

The average training hours completed per employee by gender and employee category.

Indicator Unit 2021 2022 2023 2024 Report Pages
Average training hours for all employees hours 55.72 16
The average training hours completed per employee hour 37.82 45.53 39.25 50.72 137
The average training hours completed per employee - Female hour 31.95 42.67 41.9 45.59 137
The average training hours completed per employee - Male hour 41.37 45.88 38.09 55.72 137
The average training hours completed per employee - Middle management hour 60.73 29.01 25.36 49.62 137
The average training hours completed per employee - Senior management hour 104.03 45.67 31.4 48.37 137
The average training hours completed per employee - Staff hour 35.4 46.97 40.62 52.99 137

Number of suppliers by geographical region.

Indicator Unit 2021 2022 2023 2024 Report Pages
Number of suppliers by geographical region - Central China supplier 3533 5145 2765 2799 138
Number of suppliers by geographical region - Eastern China supplier 2761 2494 6160 6930 138
Number of suppliers by geographical region - Hong Kong, Macao, Taiwan and overseas supplier 560 29 31 138
Number of suppliers by geographical region - North China supplier 2969 2766 1896 2124 138
Number of suppliers by geographical region - North China (Northeast China) supplier 553 138
Number of suppliers by geographical region - North China (Southwest China) supplier 747 138
Number of suppliers by geographical region - Southern China supplier 15738 8248 9410 10227 138
Number of suppliers by geographical region - Total supplier 26850 18196 21529 20475 138
Number of suppliers by geographical region - Western China supplier 1300 1534 1588 1964 138

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2024 Report Pages
Signing rate for suppliers' Integrity Agreement % 100 16

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2021 2022 2023 2024 Report Pages
Commercial tenant customer satisfaction 97.59 16
Number of products and service related complaints received - Total case 33195 64187 43173 43362 138
Number of products and service related complaints received - Yuexiu Property case 12802 138
Number of products and service related complaints received - Yuexiu Services case 30560 138
Residential customer satisfaction 88 16

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2024 Report Pages
Paperless office (coverage rate of electronic signatures) % 43.77 36

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2021 2022 2023 2024 Report Pages
Number of directors and employees attending anti-corruption training person 16065 16402 15643 138
Number of directors and employees attending anti-corruption training - Total person 13987 138
Number of directors and employees attending anti-corruption training - Yuexiu Property person 4762 138
Number of directors and employees attending anti-corruption training - Yuexiu Services person 9225 138
Number of hours of directors and employees attending anti-corruption training hour 30952 45806 19547 138
Number of hours of directors and employees attending anti-corruption training - Yuexiu Property hour 19419 138
Number of hours of directors and employees attending anti-corruption training - Yuexiu Services hour 39166 138
Signing rate for anti-corruption and anti-bribery undertakings % 100 16
Signing rate for new employees' Undertaking for Personal Integrity % 100 16

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2024 Report Pages
Number of employees participated in public welfare/volunteer activities 3316 16

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2021 2022 2023 2024 Report Pages
Educational public welfare donations million RMB 50 16
Employee participation in publicly verified voluntary events - Total person-time 3316 138
Employee participation in publicly verified voluntary events - Yuexiu Property person-time 2522 138
Employee participation in publicly verified voluntary events - Yuexiu Services person-time 794 138
Employee participation in publicly verified voluntary events - person-time person-time 4328 7647 4005 138
Individuals participated in safety education exams 87447 16
Sustainable finance: amount of Green Bonds issued billion RMB 1.69 16
Sustainable finance: proportion of bond and loan financing from sustainable finance % 31.8 16
Sustainable finance: total sustainable finance raised billion RMB 14.392 16
Total contribution to public welfare RMB10000 1.69 23.519 138
Total contribution to public welfare - Total RMB10000 9.6995 138
Total contribution to public welfare - Yuexiu Property RMB10000 7.1242 138
Total contribution to public welfare - Yuexiu Services RMB10000 2.5871 138

The types of emissions and respective emissions data.

Standard Indicator Unit 2024
Airborne Particulate Matter (PM) Emissions Kg 55.5
NOₓ Emissions Ton 1.04
SOₓ Emissions Kg 2.45

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023 2024 2025
Direct GHG Emissions (Scope 1) Ton (Carbon Dioxide Equivalent) 3491.21 1795.96 1592.82 6328.83
Indirect Energy Emissions (Scope 2) Ton (Carbon Dioxide Equivalent) 68181.52 62355.4 62405.47 73389.61
Scope 3 GHG Emissions (Business Travel) Tonnes of CO2 equivalent 2879.64 2826
Total GHG Emissions Ton (Carbon Dioxide Equivalent) 72232.73 64151 64337.49 78718.44
Total GHG Emissions Intensity (By Area) Ton/10000 m² 26.68 22.54 25.06 20.57
Total GHG Emissions Intensity (By Employee) Ton/person 4.43 3.49 3.34 3.17
Total GHG Emissions Intensity (By Revenue) Ton/10M RMB million 1.26 0.89 0.87 1.7

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023 2024
Total Hazardous Waste Ton 1.4 0.84 9.37 18.66
Total Hazardous Waste Intensity (By Area) Ton/10000 m² 0.52 0.33 1.13 0.52
Total Hazardous Waste Intensity (By Employee) Ton/person 0.002 0.001 0.019 0.006
Total Hazardous Waste Intensity (By Revenue) Ton/10M RMB million 0.0005 0.0003 0.005 0.0004

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023 2024
Non-Hazardous Waste (Construction Waste) Ton 44719.5 80982.36 132166.09 7534.09
Non-Hazardous Waste (Electronic Waste) Ton 370 15.44 6.88 1.63
Non-Hazardous Waste Recycled Ton 375.0702 22.1005 54.387 13.581
Total Non-Hazardous Waste Disposed Ton 44985.07 81199.01 182493.57 146642.43
Total Non-Hazardous Waste Intensity (By Area) Ton/10000 m² 16.59 39.57 220.37 11.97
Total Non-Hazardous Waste Intensity (By Employee) Ton/person 2.76 11.01 382.03 51.29
Total Non-Hazardous Waste Intensity (By Revenue) Ton/10M RMB million 17.08 51.81 166.66 13.09

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2024 2030
Reduction in GHG Intensity Compared to Last Year (By Area) percent 22.37
Target Reduction in GHG Intensity Percentage by 2030 Compared to 2019 percent 40

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023 2024
Diesel Fuel Consumption Litre 86471.78 23722.87 15812.87 27826.87
Gasoline Consumption Litre 4979651.6 228220.15 1886207.27 1537149.4
LPG Consumption Kg 34545 30742.55 14890 6253.27
Natural Gas Consumption 954599 519866.05 654579.26 2571917.87
Purchased Electricity kWh 1184635046.36 289287137.09 1097458487.55 255824370.15
Purchased Electricity Intensity (By Area) kWh/10000 m² 43498.68 39414.94 42627.85
Purchased Electricity Intensity (By Employee) kWh/person 7523.21 5959.47 5675.55
Purchased Electricity Intensity (By Revenue) kWh/RMB1 million 2084.24 1509.19 1354.04

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023 2024
Water Consumption 2049464.74 1822377.15 2315911.04 5473769.91
Water Consumption Intensity (By Revenue) m³/RMB1 million 2.01 2.17 2.57 6.35

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2024
Electricity Usage Reduction Percentage Compared to Last Year % 8
Energy Consumption Reduction Percentage Compared to Last Year % 68

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2021 2022 2023 2024
Number of Employees Aged 30-50 Person 5805 7150 8104 9504
Number of Employees Aged Above 50 Person 2387 2360 3587 2186
Number of Employees Aged Below 30 Person 8084 5437 4854 3640
Number of Employees in Hong Kong Person 592 623 705 779
Number of Employees in Hong Kong and Mainland China Person 16318 17793 19283 15241
Number of Employees in Mainland China Person 15726 17170 18578 14462
Number of Employees in Overseas Person 2 8 4 3
Number of Female Employees Person 6661 8807 7520 5985
Number of Full-time Employees Person 16289 18148 19287 15184
Number of General Employees Person 15032 16873 17922 13786
Number of Male Employees Person 9659 9897 11767 9199
Number of Middle Management Employees Person 1123 1322 1219 1248
Number of Part-time Employees Person 31 252
Number of Senior Management Employees Person 165 205 146 150
Number of Total Employees Person 16320 18400 19287 15184
Percentage of Employees Aged 30-50 % 35.6 38.9 42 62.6
Percentage of Employees Aged Above 50 % 14.6 12.8 18.6 14.4
Percentage of Employees Aged Below 30 % 49.5 29.5 25.2 24
Percentage of Employees in Hong Kong % 3.6 3.4 3.7 5.1
Percentage of Employees in Hong Kong and Mainland China % 100 96.7 99.98 100.4
Percentage of Employees in Mainland China % 96.4 93.3 96.3 95.2
Percentage of Employees in Overseas % 0.01 0.04 0.02 0.02
Percentage of Female Employees % 40.8 47.8 39 39.4
Percentage of Full-time Employees % 99.8 98.6 100 100
Percentage of General Employees % 92.1 91.7 92.9 90.8
Percentage of Male Employees % 59.2 53.8 61 60.6
Percentage of Middle Management Employees % 6.9 7.2 6.3 8.2
Percentage of Part-time Employees % 0.2 1.4
Percentage of Senior Management Employees % 1 1.1 0.8 1

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2021 2022 2023 2024
Turnover Rate of Employees Aged 30-50 % 30.85 25.01 18.28 17.39
Turnover Rate of Employees Aged Above 50 % 34.61 13.46 25.4 15.17
Turnover Rate of Employees Aged Below 30 % 51.7 25.5 34.94 21.79
Turnover Rate of Employees in Hong Kong % 45.7 5.26 32.28 30.2
Turnover Rate of Employees in Mainland China % 37.19 19.36 25.37 18.74
Turnover Rate of Employees in Overseas % 50 25
Turnover Rate of Female Employees % 39.56 34.25 24.58 19.7
Turnover Rate of Male Employees % 35.84 34.02 25.08 19.54
Turnover Rate of Total Employees % 37.5 34.02 25.64 19.6

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2021 2021-2023 2022 2023
Fatalities Rate as a Result of Work-related Injuries % 0.01 0.01 0.005
Fatalities Rate of the Last 3 Years % 0.008333333333333333
Number of Fatalities as a Result of Work-related Injuries Person 1 1 1
Number of Fatalities of the Last 3 Years Person 3
Number of Work-related Fatalities Person 1 1 1
Work-related Fatalities Rate % 0.01 0.01 0.005

Lost days due to work injury.

Standard Indicator Unit 2021 2022 2023 2024
Lost Days Due to Work-related Injuries Day 441 1464 605 1165
Lost Time Injury Frequency Rate (LTIFR/LTIR) % 0.14

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2024
Health Check Coverage for Employees % 100
Number of People Receiving Training on Work Safety individuals 28715

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2021 2022 2023 2024
Percentage of Employees Trained % 100 100 100 100
Percentage of Trained Female Employees % 45.54 37.54 38.99 39.42
Percentage of Trained General Employees % 88.33 92.34 92.92 90.79
Percentage of Trained Male Employees % 54.46 62.46 61.01 60.58
Percentage of Trained Middle Management % 9.19 6.26 12.7 8.22
Percentage of Trained Senior Management % 2.48 1.37 0.76 0.99

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2021 2022 2023 2024
Average Training Hours (Female) hour 31.95 42.67 41.9 45.59
Average Training Hours (General Staff) hour 35.4 46.97 40.62 52.99
Average Training Hours (Male) hour 41.37 45.88 38.09 55.72
Average Training Hours (Middle Management) hour 60.73 29.01 25.36 49.62
Average Training Hours (Senior Management) hour 104.03 45.67 31.4 48.37
Average Training Hours per Employee hour 37.82 45.53 39.25 50.72

Number of suppliers by geographical region.

Standard Indicator Unit 2021 2022 2023 2024
Number of Suppliers in Central China supplier 3533 5145 2765 2799
Number of Suppliers in East China supplier 2761 2494 6160 6930
Number of Suppliers in North China supplier 2969 2766 1896 2124
Number of Suppliers in South China supplier 15738 8248 9410 10227
Number of Suppliers in West China supplier 1300 1534 1588 1964
Number of Total Suppliers supplier 26850 18196 21529 20475

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2021 2022 2023 2024
Number of Products and Service Related Complaints case 33195 64187 43173 43362

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2021 2022 2023 2024
Number of People Participated in Ethical Standards and Anti-corruption Training person 16065 16402 15643 13987
Total Hours of Anti-corruption Training hour 30952 45806 19547 58585

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2021 2022 2023 2024
Investment in Education Donation million RMB 50
Number of Employees Participating in Volunteer Activities 3316
Number of Participations in Volunteer Activities person-time 4005 3316
Total Public Welfare Donations RMB10000 1.69 23.519 9.6995