Environmental, Social and Governance Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxides (NOx) | Tonne | 0.099 | 0.147 | 24 |
| Particulates Matter (PM) | Tonne | 0.007 | 0.011 | 24 |
| Sulphur oxides (SOx) | Tonne | 0.202 | 0.201 | 24 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Collective GHG emissions | Tonne CO2 | 379725.66 | 329600.01 | 24 |
| Collective GHG emissions per thousand RMB income from property rental and management services (Scope 1 and Scope 2) | Tonne CO2 | 0.14 | 0.13 | 24 |
| Direct emissions (Scope 1) | Tonne CO2 | 6615.61 | 9925.66 | 24 |
| Indirect emissions (Scope 2) | Tonne CO2 | 373110.55 | 319674.38 | 24 |
| Reduced GHG emissions by owned trees | Tonne CO2 | 239.41 | 270.41 | 24 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Hazardous waste generation per thousand RMB income from property rental and management services | Tonne | 0.000003 | 0.000002 | 25 |
| Printer cartridge | Tonne | 0.29 | 0.29 | 25 |
| Total produced amount of hazardous waste | Tonne | 6.47 | 4.22 | 25 |
| Waste battery | Tonne | 1.21 | 1.2 | 25 |
| Waste lamp containing mercury | Tonne | 2.42 | 25 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Domestic waste | Tonne | 2785.61 | 2952.56 | 24 |
| Electronic waste | Tonne | 2.3 | 2.52 | 25 |
| Food waste | Tonne | 1045.04 | 1282.76 | 24 |
| Non-hazardous waste generation per thousand RMB income from property rental and management services | Tonne | 0.001 | 0.002 | 24 |
| Recycled glass bottle | Tonne | 5.49 | 9.76 | 25 |
| Recycled metal | Tonne | 12.78 | 5.87 | 25 |
| Recycled paper | Tonne | 89.96 | 52.9 | 25 |
| Recycled plastic bottle | Tonne | 26.15 | 6.63 | 25 |
| Total non-hazardous waste generation | Tonne | 3830.66 | 4253.31 | 24 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Diesel | MWh | 68.17 | 82.62 | 25 |
| Energy consumption per thousand RMB income from property rental and management services | MWh | 0.25 | 0.25 | 25 |
| Gasoline | MWh | 55.21 | 40.25 | 25 |
| Natural gas | MWh | 32948.02 | 49517.13 | 25 |
| Purchased electricity | MWh | 613668.67 | 595740.54 | 25 |
| Total energy consumption | MWh | 646740.07 | 662623.14 | 25 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Amount of water discharged into the natural environment after self-pretreatment and meeting discharge standard | m³ | 554958 | 525687.8 | 25 |
| Consumption of circulating water (reclaimed water and cooling water) | m³ | 332793.93 | 82511 | 25 |
| Consumption of municipal water (tap water) | m³ | 4825416.28 | 4336344.08 | 25 |
| Total water consumption | m³ | 4270458.28 | 3810656.28 | 25 |
| Total water usage | m³ | 5158210.21 | 4418855.08 | 25 |
| Wastewater discharge | Tonne | 4642389.19 | 3976989.57 | 25 |
| Water consumption per thousand RMB income from property rental and management services | m³ | 1.62 | 1.46 | 25 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Chemical container | Tonne | 0.25 | 0.2 | 25 |
| Owned trees with the height of 5 meters or above | Tree | 10409 | 11757 | 25 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of employees by age: 20 or below | Person | 19 | 23 | 26 |
| Number of employees by age: 21-30 | Person | 1771 | 1592 | 26 |
| Number of employees by age: 31-40 | Person | 2541 | 2466 | 26 |
| Number of employees by age: 41-50 | Person | 1210 | 1217 | 26 |
| Number of employees by age: Above 50 | Person | 257 | 268 | 26 |
| Number of employees by educational background: Bachelor's Degree | Person | 1576 | 1518 | 26 |
| Number of employees by educational background: College Degree | Person | 2258 | 2200 | 26 |
| Number of employees by educational background: Master's Degree and above | Person | 56 | 50 | 26 |
| Number of employees by educational background: Other | Person | 1143 | 1081 | 26 |
| Number of employees by educational background: Secondary school | Person | 765 | 717 | 26 |
| Number of employees by employment type: Full-time | Person | 5798 | 5566 | 26 |
| Number of employees by gender: Female | Person | 2094 | 2015 | 26 |
| Number of employees by gender: Male | Person | 3704 | 3551 | 26 |
| Number of employees by region: Mainland China | Person | 5798 | 5566 | 26 |
| Number of female employees | Person | 2197 | 1601 | 27 |
| Number of general employees | Person | 4291 | 3952 | 27 |
| Number of middle level employees | Person | 679 | 682 | 27 |
| Number of senior level employees | Person | 394 | 204 | 27 |
| Total number of employees | Person | 5798 | 5566 | 26 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate | % | 42.65 | 29.85 | 26 |
| Employee turnover rate by age: 20 or below | % | 47.37 | 42.5 | 26 |
| Employee turnover rate by age: 21-30 | % | 58.27 | 38.05 | 26 |
| Employee turnover rate by age: 31-40 | % | 39 | 28.69 | 26 |
| Employee turnover rate by age: 41-50 | % | 30.17 | 21.33 | 26 |
| Employee turnover rate by age: Above 50 | % | 29.57 | 15.99 | 26 |
| Employee turnover rate by gender: Female | % | 44.6 | 29.47 | 26 |
| Employee turnover rate by gender: Male | % | 41.55 | 30.06 | 26 |
| Employee turnover rate by region: Mainland China | % | 42.65 | 29.85 | 26 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of employees receiving training related to career development: Male | Person | 2763 | 3623 | 26 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average number of hours per employee attended career development-related training (Female) | Hours | 14.16 | 7.88 | 27 |
| Average number of hours per employee attended career development-related training (General employees) | Hours | 14.93 | 17.48 | 27 |
| Average number of hours per employee attended career development-related training (Male) | Hours | 21.75 | 7.91 | 27 |
| Average number of hours per employee attended career development-related training (Middle level) | Hours | 22.53 | 9.23 | 27 |
| Average number of hours per employee attended career development-related training (Senior level) | Hours | 15.9 | 12.33 | 27 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of suppliers by region - Mainland China | Number of suppliers | 125 | 143 | 24 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of suppliers to whom the practice has been implemented | Number of suppliers | 125 | 143 | 24 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average customer satisfaction of the commercial sector | % | 95.5 | 96.9 | 24 |
| Average resident satisfaction of the residential property management centre | % | 93.4 | 97.1 | 24 |
| Number of received complaints related to products and services | Number of cases | 2483 | 2876 | 24 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Amount of money invested for community | RMB'000 | 315 | 150 | 27 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | Tonne | 0.007 | 0.011 |
| NOâ‚“ Emissions | Tonne | 0.099 | 0.147 |
| SOâ‚“ Emissions | Tonne | 0.202 | 0.201 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonne CO2 | 6615.61 | 9925.66 |
| GHG Removals from Newly Planted Trees | Tonne CO2 | 239.41 | 270.41 |
| Indirect Energy Emissions (Scope 2) | Tonne CO2 | 373110.55 | 319674.38 |
| Total GHG Emissions | Tonne CO2 | 379725.66 | 329600.01 |
| Total GHG Emissions Intensity (By Revenue) | Tonne CO2 per thousand RMB | 0.14 | 0.13 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Hazardous Waste (Used Batteries) | Tonne | 1.21 | 1.2 |
| Total Hazardous Waste | Tonne | 6.47 | 4.22 |
| Total Hazardous Waste Intensity (By Revenue) | Tonne | 0.000003 | 0.000002 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | Tonne | 2785.61 | 2952.56 |
| Non-Hazardous Waste (Electronic Waste) | Tonne | 2.3 | 2.52 |
| Non-Hazardous Waste (Kitchen Waste) | Tonne | 1045.04 | 1282.76 |
| Non-Hazardous Waste Recycled | Tonne | 134.38 | 75.16 |
| Total Non-Hazardous Waste Disposed | Tonne | 3830.66 | 4253.31 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Tonne | 0.001 | 0.002 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Diesel Fuel Consumption | MWh | 68.17 | 82.62 |
| Energy Consumption Intensity (By Revenue) | MWh | 0.25 | 0.25 |
| Gasoline Consumption | MWh | 55.21 | 40.25 |
| Natural Gas Consumption | MWh | 32948.02 | 49517.13 |
| Purchased Electricity | MWh | 613668.67 | 595740.54 |
| Total Energy Consumption | MWh | 646740.07 | 662623.14 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Municipal Water Consumption | m³ | 4825416.28 | 4336344.08 |
| Recycled Water Usage | m³ | 332793.93 | 82511 |
| Total Wastewater Discharge | Tonne | 4642389.19 | 3976989.57 |
| Total Water Withdrawal | m³ | 5158210.21 | 4418855.08 |
| Water Consumption | m³ | 4270458.28 | 3810656.28 |
| Water Consumption Intensity (By Revenue) | m³ | 1.62 | 1.46 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Bachelor's Degree Employees | Person | 1576 | 1518 |
| Number of Employees Aged 30-50 | Person | 3751 | 3683 |
| Number of Employees Aged Above 50 | Person | 257 | 268 |
| Number of Employees Aged Below 30 | Person | 1790 | 1615 |
| Number of Employees in Mainland China | Person | 5798 | 5566 |
| Number of Female Employees | Person | 2094 | 2015 |
| Number of Full-time Employees | Person | 5798 | 5566 |
| Number of General Employees | Person | 4291 | 3952 |
| Number of Male Employees | Person | 3704 | 3551 |
| Number of Master's Degree Employees | Person | 56 | 50 |
| Number of Middle Management Employees | Person | 679 | 682 |
| Number of Senior Management Employees | Person | 394 | 204 |
| Number of Total Employees | Person | 5798 | 5566 |
| Percentage of Bachelor's Degree Employees | Percent | 27.18 | 27.29 |
| Percentage of Employees Aged 30-50 | Percent | 64.67 | 66.21 |
| Percentage of Employees Aged Above 50 | Percent | 4.43 | 4.82 |
| Percentage of Employees Aged Below 30 | Percent | 30.86 | 29.03 |
| Percentage of Employees in Mainland China | Percent | 100 | 100 |
| Percentage of Female Employees | Percent | 36.13 | 36.15 |
| Percentage of Full-time Employees | Percent | 100 | 100 |
| Percentage of General Employees | Percent | 73.97 | 71.06 |
| Percentage of Male Employees | Percent | 63.87 | 63.85 |
| Percentage of Master's Degree Employees | Percent | 0.97 | 0.9 |
| Percentage of Middle Management Employees | Percent | 11.71 | 12.26 |
| Percentage of Senior Management Employees | Percent | 6.79 | 3.67 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 39 | 28.69 |
| Turnover Rate of Employees Aged Above 50 | % | 29.57 | 15.99 |
| Turnover Rate of Employees Aged Below 30 | % | 58.27 | 38.05 |
| Turnover Rate of Employees in Mainland China | % | 42.65 | 29.85 |
| Turnover Rate of Female Employees | % | 44.6 | 29.47 |
| Turnover Rate of Male Employees | % | 41.55 | 30.06 |
| Turnover Rate of Total Employees | % | 42.65 | 29.85 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Percentage of Trained Male Employees | ratio | 1 | 1 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Average Training Hours (Female) | Hours | 14.16 | 7.88 |
| Average Training Hours (General Employees) | Hours | 14.93 | 17.48 |
| Average Training Hours (Male) | Hours | 21.75 | 7.91 |
| Average Training Hours (Middle Management) | Hours | 22.53 | 9.23 |
| Average Training Hours (Senior Management) | Hours | 15.9 | 12.33 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Suppliers in Mainland China | Number of suppliers | 125 | 143 |
| Number of Total Suppliers | Number of suppliers | 125 | 143 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Suppliers Participated in CSR Training | Number of suppliers | 125 | 143 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Complaint Growth Rate | % | 15.85 | |
| Number of Products and Service Related Complaints | Number of cases | 2483 | 2876 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Social Investment | RMB'000 | 315 | 150 |