2024 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Emissions (catering wastewater and oil fume) compliance with national and local standards | Achieved | 121 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| GHG emissions (Scope 1) | tCO2e | 3146.81 | 3317.04 | 140 |
| GHG emissions (Scope 2) | tCO2e | 126732.02 | 141676.98 | 140 |
| GHG emissions (Scope 2) per self-operated brand store | tCO2e/store | 172.19 | 166.88 | 121 |
| GHG intensity | tCO2e/million of revenue | 21.7 | 23.87 | 140 |
| Total GHG emissions | tCO2e | 129878.83 | 144994.02 | 140 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Waste cooking oil | Tonne | 1728.36 | 1834.71 | 140 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Kitchen waste | Tonne | 22181.69 | 20985.54 | 140 |
| Non-hazardous waste intensity | Tonne/million of revenue | 3.99 | 3.76 | 140 |
| Plastic packaging bags used for finished products | Tonne | 177.9 | 234.87 | 141 |
| Total non-hazardous waste | Tonne | 23910.06 | 22820.25 | 140 |
| Waste tube/bulbs | Unit | 10428 | 11470 | 140 |
| Waste tube/bulbs intensity | Unit/million of revenue | 1.74 | 1.89 | 140 |
| Wastes (kitchen waste and waste cooking oil) per self-operated brand store | tonnes/store | 32.49 | 26.88 | 121 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Direct energy consumption | MWh | 14387.38 | 15166.06 | 141 |
| Gasoline consumption | Liter | 1317.83 | 1591 | 141 |
| Indirect energy consumption | MWh | 222446.23 | 249303.69 | 141 |
| Natural gas consumption | m³ | 1454134.64 | 1532655.32 | 141 |
| Total electricity consumption | kWh | 222446232.5 | 249303686.14 | 141 |
| Total energy consumption | MWh | 236833.61 | 264469.75 | 141 |
| Total energy consumption intensity | MWh/million of revenue | 39.57 | 43.54 | 141 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Catering wastewater | Tonne | 3152306.04 | 3495177.98 | 140 |
| Catering wastewater intensity | Tonne/million of revenue | 526.63 | 575.47 | 140 |
| Total water consumption | m³ | 4088447.43 | 4546161.22 | 141 |
| Water consumption intensity | m³/million of revenue | 683.02 | 748.51 | 141 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Intensity of packaging material used for finished products | Tonne/million of revenue | 0.15 | 0.16 | 141 |
| Meal boxes used for finished products | Tonne | 714.22 | 747.42 | 141 |
| Total packaging material used for finished products | Tonne | 892.13 | 982.29 | 141 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Employees aged 29 or below | Headcount | 17391 | 16460 | 144 |
| Employees aged 30-49 | Headcount | 3020 | 2844 | 144 |
| Employees aged 50 and above | Headcount | 1516 | 1431 | 144 |
| Employees in Hong Kong, Macau and Taiwan | Headcount | 180 | 185 | 144 |
| Employees in Mainland China | Headcount | 21881 | 19868 | 144 |
| Employees in Overseas | Headcount | 406 | 682 | 144 |
| Female employees | Headcount | 7379 | 7186 | 144 |
| Male employees | Headcount | 15088 | 13549 | 144 |
| Management employees | Headcount | 165 | 164 | 144 |
| Non-management employees | Headcount | 22302 | 20571 | 144 |
| Total number of employees | Headcount | 22467 | 20735 | 144 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Female employee turnover rate | Percentage | 141% | 180% | 145 |
| Male employee turnover rate | Percentage | 187% | 227% | 145 |
| Total employee turnover rate | Percentage | 172% | 211% | 145 |
| Turnover rate in Hong Kong, Macau and Taiwan | Percentage | 16% | 208% | 145 |
| Turnover rate in Mainland China | Percentage | 175% | 216% | 145 |
| Turnover rate in Overseas | Percentage | 71% | 55% | 145 |
| Turnover rate of employees aged 29 and below | Percentage | 189% | 238% | 145 |
| Turnover rate of employees aged 30-49 | Percentage | 99% | 98% | 145 |
| Turnover rate of employees aged 50 and above | Percentage | 110% | 128% | 145 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Work-related injury | Case | 1165 | 1085 | 145 |
Lost days due to work injury.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Lost days due to work injury | Day | 8464 | 9356 | 145 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Percentage of employees trained | Percentage | 100% | 100% | 146 |
| Percentage of female employees trained | Percentage | 33% | 35% | 146 |
| Percentage of male employees trained | Percentage | 67% | 65% | 146 |
| Percentage of management trained | Percentage | 0.73 | 0.79 | 146 |
| Percentage of non-management trained | Percentage | 99.27 | 99.21 | 146 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average training hours for employees | Hour | 5 | 4.36 | 146 |
| Average training hours for female employees | Hour | 5 | 4.35 | 146 |
| Average training hours for male employees | Hour | 5 | 4.37 | 146 |
| Average training hours for management | Hour | 5 | 11.05 | 146 |
| Average training hours for non-management | Hour | 5 | 4.31 | 146 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of suppliers in Southern China | Entity | 367 | 398 | 147 |
| Number of suppliers in other overseas regions (including Hong Kong, Macau and Taiwan) | Entity | 20 | 48 | 147 |
| Number of suppliers in other regions in Mainland China (except Southern China) | Entity | 116 | 112 | 147 |
| Total number of suppliers | Entity | 503 | 558 | 147 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of dining environment related complaints | Case | 20 | 56 | 147 |
| Number of dishes related complaints | Case | 239 | 720 | 147 |
| Number of food safety related complaints | Case | 367 | 464 | 147 |
| Number of service related complaints | Case | 1438 | 2130 | 147 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of concluded legal cases regarding corrupt practices brought against the Company or its employees during the Reporting Period | Case | 1 | 1 | 148 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Anti-corruption Training to directors | Section | 4 | 3 | 148 |
| Anti-corruption Training to employees | Section | 24 | 24 | 148 |
| Anti-corruption Training to suppliers | Section | 2 | 2 | 148 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Charity donations | Million | 1.3 | 0.6 | 148 |
| Volunteer Activities | Hour | 984 | 1455 | 148 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 3146.81 | 3317.04 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 126732.02 | 141676.98 |
| Total GHG Emissions | tCO2e | 129878.83 | 144994.02 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/million of revenue | 21.7 | 23.87 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Hazardous Waste | Tonne | 1728.36 | 1834.71 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | Tonne | 23910.06 | 22820.25 |
| Non-Hazardous Waste (Kitchen Waste) | Tonne | 22181.69 | 20985.54 |
| Plastic Waste | Tonne | 177.9 | 234.87 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Tonne/million of revenue | 3.99 | 3.76 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Energy Consumption Intensity (By Revenue) | MWh/million of revenue | 39.57 | 43.54 |
| Gasoline Consumption | Liter | 1317.83 | 1591 |
| Natural Gas Consumption | m³ | 1454134.64 | 1532655.32 |
| Purchased Electricity | kWh | 222446232.5 | 249303686.14 |
| Total Direct Energy Consumption | MWh | 14387.38 | 15166.06 |
| Total Energy Consumption | MWh | 236833.61 | 264469.75 |
| Total Indirect Energy Consumption | MWh | 222446.23 | 249303.69 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Wastewater Discharge | Tonne | 3152306.04 | 3495177.98 |
| Water Consumption | m³ | 4088447.43 | 4546161.22 |
| Water Consumption Intensity (By Revenue) | m³/million of revenue | 683.02 | 748.51 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Packaging Material Intensity (By Revenue) | Tonne/million of revenue | 0.15 | 0.16 |
| Packaging Materials Consumed | Tonne | 892.13 | 982.29 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Employees Aged 30-50 | Headcount | 3020 | 2844 |
| Number of Employees Aged Above 50 | Headcount | 1516 | 1431 |
| Number of Employees Aged Below 30 | Headcount | 17391 | 16460 |
| Number of Employees in Hong Kong and Mainland China | Headcount | 22061 | 20053 |
| Number of Employees in Mainland China | Headcount | 21881 | 19868 |
| Number of Employees in Overseas | Headcount | 406 | 682 |
| Number of Female Employees | Headcount | 7379 | 7186 |
| Number of Male Employees | Headcount | 15088 | 13549 |
| Number of Total Employees | Headcount | 22467 | 20735 |
| Percentage of Employees Aged 30-50 | percent | 13.44 | 13.72 |
| Percentage of Employees Aged Above 50 | percent | 6.75 | 6.9 |
| Percentage of Employees Aged Below 30 | percent | 77.39 | 79.42 |
| Percentage of Employees in Hong Kong and Mainland China | percent | 98.19 | 96.71 |
| Percentage of Employees in Mainland China | percent | 97.39 | 95.81 |
| Percentage of Employees in Overseas | percent | 1.81 | 3.29 |
| Percentage of Female Employees | percent | 32.83 | 34.67 |
| Percentage of Male Employees | percent | 67.17 | 65.38 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | Percentage | 99 | 98 |
| Turnover Rate of Employees Aged Above 50 | Percentage | 110 | 128 |
| Turnover Rate of Employees Aged Below 30 | Percentage | 189 | 238 |
| Turnover Rate of Employees in Hong Kong and Mainland China | Percentage | 16 | 208 |
| Turnover Rate of Employees in Mainland China | Percentage | 175 | 216 |
| Turnover Rate of Employees in Overseas | Percentage | 71 | 55 |
| Turnover Rate of Female Employees | Percentage | 141 | 180 |
| Turnover Rate of Male Employees | Percentage | 187 | 227 |
| Turnover Rate of Total Employees | Percentage | 172 | 211 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 8464 | 9356 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Percentage of Employees Trained | Percentage | 100 | 100 |
| Percentage of Trained Female Employees | Percentage | 33 | 35 |
| Percentage of Trained General Employees | Percentage | 99.27 | 99.21 |
| Percentage of Trained Male Employees | Percentage | 67 | 65 |
| Percentage of Trained Senior Management | Percentage | 0.73 | 0.79 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Average Training Hours (Female) | Hour | 5 | 4.35 |
| Average Training Hours (General Staff) | Hour | 5 | 4.31 |
| Average Training Hours (Male) | Hour | 5 | 4.37 |
| Average Training Hours (Senior Management) | Hour | 5 | 11.05 |
| Average Training Hours per Employee | Hour | 5 | 4.36 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Suppliers in South China | Entity | 367 | 398 |
| Number of Total Suppliers | Entity | 503 | 558 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Complaint Growth Rate | Percent | 63.2 | |
| Number of Product Health and Safety Complaints | Case | 367 | 464 |
| Number of Products and Service Related Complaints | Case | 2044 | 3350 |
| Total Number of Customer Complaints | Case | 2064 | 3370 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Concluded Corruption Lawsuits | Case | 1 | 1 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Anti-corruption Training Session | Section | 30 | 29 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Public Welfare Donations | Million | 1.3 | 0.6 |
| Total Volunteer Service Hours | Hour | 984 | 1455 |