2024 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Year: 2024
Published: 2025-04-29
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2024 Report Pages
Emissions (catering wastewater and oil fume) compliance with national and local standards Achieved 121

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
GHG emissions (Scope 1) tCO2e 3146.81 3317.04 140
GHG emissions (Scope 2) tCO2e 126732.02 141676.98 140
GHG emissions (Scope 2) per self-operated brand store tCO2e/store 172.19 166.88 121
GHG intensity tCO2e/million of revenue 21.7 23.87 140
Total GHG emissions tCO2e 129878.83 144994.02 140

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Waste cooking oil Tonne 1728.36 1834.71 140

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Kitchen waste Tonne 22181.69 20985.54 140
Non-hazardous waste intensity Tonne/million of revenue 3.99 3.76 140
Plastic packaging bags used for finished products Tonne 177.9 234.87 141
Total non-hazardous waste Tonne 23910.06 22820.25 140
Waste tube/bulbs Unit 10428 11470 140
Waste tube/bulbs intensity Unit/million of revenue 1.74 1.89 140
Wastes (kitchen waste and waste cooking oil) per self-operated brand store tonnes/store 32.49 26.88 121

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Direct energy consumption MWh 14387.38 15166.06 141
Gasoline consumption Liter 1317.83 1591 141
Indirect energy consumption MWh 222446.23 249303.69 141
Natural gas consumption 1454134.64 1532655.32 141
Total electricity consumption kWh 222446232.5 249303686.14 141
Total energy consumption MWh 236833.61 264469.75 141
Total energy consumption intensity MWh/million of revenue 39.57 43.54 141

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Catering wastewater Tonne 3152306.04 3495177.98 140
Catering wastewater intensity Tonne/million of revenue 526.63 575.47 140
Total water consumption 4088447.43 4546161.22 141
Water consumption intensity m³/million of revenue 683.02 748.51 141

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2023 2024 Report Pages
Intensity of packaging material used for finished products Tonne/million of revenue 0.15 0.16 141
Meal boxes used for finished products Tonne 714.22 747.42 141
Total packaging material used for finished products Tonne 892.13 982.29 141

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2023 2024 Report Pages
Employees aged 29 or below Headcount 17391 16460 144
Employees aged 30-49 Headcount 3020 2844 144
Employees aged 50 and above Headcount 1516 1431 144
Employees in Hong Kong, Macau and Taiwan Headcount 180 185 144
Employees in Mainland China Headcount 21881 19868 144
Employees in Overseas Headcount 406 682 144
Female employees Headcount 7379 7186 144
Male employees Headcount 15088 13549 144
Management employees Headcount 165 164 144
Non-management employees Headcount 22302 20571 144
Total number of employees Headcount 22467 20735 144

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2023 2024 Report Pages
Female employee turnover rate Percentage 141% 180% 145
Male employee turnover rate Percentage 187% 227% 145
Total employee turnover rate Percentage 172% 211% 145
Turnover rate in Hong Kong, Macau and Taiwan Percentage 16% 208% 145
Turnover rate in Mainland China Percentage 175% 216% 145
Turnover rate in Overseas Percentage 71% 55% 145
Turnover rate of employees aged 29 and below Percentage 189% 238% 145
Turnover rate of employees aged 30-49 Percentage 99% 98% 145
Turnover rate of employees aged 50 and above Percentage 110% 128% 145

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2023 2024 Report Pages
Work-related injury Case 1165 1085 145

Lost days due to work injury.

Indicator Unit 2023 2024 Report Pages
Lost days due to work injury Day 8464 9356 145

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2023 2024 Report Pages
Percentage of employees trained Percentage 100% 100% 146
Percentage of female employees trained Percentage 33% 35% 146
Percentage of male employees trained Percentage 67% 65% 146
Percentage of management trained Percentage 0.73 0.79 146
Percentage of non-management trained Percentage 99.27 99.21 146

The average training hours completed per employee by gender and employee category.

Indicator Unit 2023 2024 Report Pages
Average training hours for employees Hour 5 4.36 146
Average training hours for female employees Hour 5 4.35 146
Average training hours for male employees Hour 5 4.37 146
Average training hours for management Hour 5 11.05 146
Average training hours for non-management Hour 5 4.31 146

Number of suppliers by geographical region.

Indicator Unit 2023 2024 Report Pages
Number of suppliers in Southern China Entity 367 398 147
Number of suppliers in other overseas regions (including Hong Kong, Macau and Taiwan) Entity 20 48 147
Number of suppliers in other regions in Mainland China (except Southern China) Entity 116 112 147
Total number of suppliers Entity 503 558 147

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2023 2024 Report Pages
Number of dining environment related complaints Case 20 56 147
Number of dishes related complaints Case 239 720 147
Number of food safety related complaints Case 367 464 147
Number of service related complaints Case 1438 2130 147

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2023 2024 Report Pages
Number of concluded legal cases regarding corrupt practices brought against the Company or its employees during the Reporting Period Case 1 1 148

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2023 2024 Report Pages
Anti-corruption Training to directors Section 4 3 148
Anti-corruption Training to employees Section 24 24 148
Anti-corruption Training to suppliers Section 2 2 148

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2023 2024 Report Pages
Charity donations Million 1.3 0.6 148
Volunteer Activities Hour 984 1455 148

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Direct GHG Emissions (Scope 1) tCO2e 3146.81 3317.04
Indirect Energy Emissions (Scope 2) tCO2e 126732.02 141676.98
Total GHG Emissions tCO2e 129878.83 144994.02
Total GHG Emissions Intensity (By Revenue) tCO2e/million of revenue 21.7 23.87

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Total Hazardous Waste Tonne 1728.36 1834.71

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Non-Hazardous Waste (Domestic Waste) Tonne 23910.06 22820.25
Non-Hazardous Waste (Kitchen Waste) Tonne 22181.69 20985.54
Plastic Waste Tonne 177.9 234.87
Total Non-Hazardous Waste Intensity (By Revenue) Tonne/million of revenue 3.99 3.76

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Energy Consumption Intensity (By Revenue) MWh/million of revenue 39.57 43.54
Gasoline Consumption Liter 1317.83 1591
Natural Gas Consumption 1454134.64 1532655.32
Purchased Electricity kWh 222446232.5 249303686.14
Total Direct Energy Consumption MWh 14387.38 15166.06
Total Energy Consumption MWh 236833.61 264469.75
Total Indirect Energy Consumption MWh 222446.23 249303.69

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Total Wastewater Discharge Tonne 3152306.04 3495177.98
Water Consumption 4088447.43 4546161.22
Water Consumption Intensity (By Revenue) m³/million of revenue 683.02 748.51

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2023 2024
Packaging Material Intensity (By Revenue) Tonne/million of revenue 0.15 0.16
Packaging Materials Consumed Tonne 892.13 982.29

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2023 2024
Number of Employees Aged 30-50 Headcount 3020 2844
Number of Employees Aged Above 50 Headcount 1516 1431
Number of Employees Aged Below 30 Headcount 17391 16460
Number of Employees in Hong Kong and Mainland China Headcount 22061 20053
Number of Employees in Mainland China Headcount 21881 19868
Number of Employees in Overseas Headcount 406 682
Number of Female Employees Headcount 7379 7186
Number of Male Employees Headcount 15088 13549
Number of Total Employees Headcount 22467 20735
Percentage of Employees Aged 30-50 percent 13.44 13.72
Percentage of Employees Aged Above 50 percent 6.75 6.9
Percentage of Employees Aged Below 30 percent 77.39 79.42
Percentage of Employees in Hong Kong and Mainland China percent 98.19 96.71
Percentage of Employees in Mainland China percent 97.39 95.81
Percentage of Employees in Overseas percent 1.81 3.29
Percentage of Female Employees percent 32.83 34.67
Percentage of Male Employees percent 67.17 65.38

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2023 2024
Turnover Rate of Employees Aged 30-50 Percentage 99 98
Turnover Rate of Employees Aged Above 50 Percentage 110 128
Turnover Rate of Employees Aged Below 30 Percentage 189 238
Turnover Rate of Employees in Hong Kong and Mainland China Percentage 16 208
Turnover Rate of Employees in Mainland China Percentage 175 216
Turnover Rate of Employees in Overseas Percentage 71 55
Turnover Rate of Female Employees Percentage 141 180
Turnover Rate of Male Employees Percentage 187 227
Turnover Rate of Total Employees Percentage 172 211

Lost days due to work injury.

Standard Indicator Unit 2023 2024
Lost Days Due to Work-related Injuries Day 8464 9356

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2023 2024
Percentage of Employees Trained Percentage 100 100
Percentage of Trained Female Employees Percentage 33 35
Percentage of Trained General Employees Percentage 99.27 99.21
Percentage of Trained Male Employees Percentage 67 65
Percentage of Trained Senior Management Percentage 0.73 0.79

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2023 2024
Average Training Hours (Female) Hour 5 4.35
Average Training Hours (General Staff) Hour 5 4.31
Average Training Hours (Male) Hour 5 4.37
Average Training Hours (Senior Management) Hour 5 11.05
Average Training Hours per Employee Hour 5 4.36

Number of suppliers by geographical region.

Standard Indicator Unit 2023 2024
Number of Suppliers in South China Entity 367 398
Number of Total Suppliers Entity 503 558

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2023 2024
Complaint Growth Rate Percent 63.2
Number of Product Health and Safety Complaints Case 367 464
Number of Products and Service Related Complaints Case 2044 3350
Total Number of Customer Complaints Case 2064 3370

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Standard Indicator Unit 2023 2024
Number of Concluded Corruption Lawsuits Case 1 1

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2023 2024
Number of Anti-corruption Training Session Section 30 29

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2023 2024
Total Public Welfare Donations Million 1.3 0.6
Total Volunteer Service Hours Hour 984 1455