2024 ENVIRONMENTAL, SOCIAL AND GOVERNANCE (ESG) & CORPORATE SOCIAL RESPONSIBILITY REPORT

Year: 2024
Published: 2025-04-29
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2022 2023 2024 Report Pages
Nitrogen oxides (NOx) kg 1825.61 4807.29 4136.48 56
Particular matter (PM10) kg 85.94 143.60 101.05 56
Sulfur oxides (SO2) kg 75.88 202.73 158.93 56

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Direct greenhouse gas emissions (scope 1) Tonne CO₂-e 5616.70 10525.89 9399.67 56
Energy indirect greenhouse gas emissions (scope 2) Tonne CO₂-e 74303.72 48100.76 40669.56 56
Other indirect greenhouse gas emissions (scope 3) Tonne CO₂-e 747.63 3934.52 961.02 56
Total greenhouse gas emissions Tonne CO₂-e 80668.05 62561.17 59679.24 56
Total greenhouse gas emissions per employee Tonne CO₂-e/employee 1.18 0.96 0.96 56

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Discarded lamps per employee Number/employee 0.10 0.07 0.04 56
Other hazardous waste kg 0.00 20.00 9.00 56
Other hazardous waste per employee kg/employee 0.0000 0.0003 0.0001 56

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Discarded electronics and electric appliances per employee kg/employee 0.12 0.03 0.02 56
Discarded toner and ink cartridges per employee Number/employee 0.20 0.07 0.06 56
Total discarded electronics and electric appliances kg 8276.00 2091.95 952.00 56
Total discarded lamps Number 6923 4509 2629 56
Total discarded toner and ink cartridges Number 13634 4479 3869 56
Total non-hazardous waste per employee Tonne/employee 0.0017 0.0011 0.0023 56
Total non-hazardous waste produced Tonne 11449 42981 14098 56

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Carbon dioxide emissions reduced through green building initiatives tons 1645 35

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Diesel consumption Litre 34948.40 17794.86 23011.96 56
Direct energy consumption per employee MWh/employee 0.38 0.61 0.55 56
Natural gas consumption Cubic metre 106003.00 355108.90 357072.29 56
Petrol consumption Litre 2451541.00 4112708.67 3435633.81 56
Pipeline gas consumption Cubic metre 619240.00 56
Purchased electricity MWh 130038.37 84113.00 70429.14 56
Total direct energy consumption MWh 25879.72 39721.38 34114.34 56
Total indirect energy consumption MWh 130038.37 84113.00 75990.23 56
Total indirect energy consumption per employee MWh/employee 1.90 1.29 1.22 56

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Water consumption Cubic metre 512508.30 390967.74 319143.22 56
Water consumption per employee Cubic metre/employee 7.49 5.98 5.13 56
Water saved through green building initiatives tons 20000 35

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Electricity saved through green building initiatives million kWh 1.65 35

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2024 Report Pages
Number of green investment, construction and operation projects completed 94 35
Number of projects obtained LEED Gold or Platinum certification 8 35
Total planned gross floor area of green building projects sq. m 1782400 35

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Total workforce Person 68386 65378 62266 56
Workforce - 30 years old and below Person 17515 13769 10574 56
Workforce - 31-50 years old Person 46812 47662 47480 56
Workforce - 51 years old and above Person 4059 3947 3812 56
Workforce - Female Person 34947 33705 31800 56
Workforce - Full-time Person 53010 51573 47476 56
Workforce - General staff Person 66904 64068 60888 56
Workforce - Hong Kong and Macau Person 1186 1138 1144 56
Workforce - Mainland of China Person 66783 63832 60702 56
Workforce - Male Person 33439 31673 30466 56
Workforce - Middle management Person 1137 1155 1164 56
Workforce - Overseas Person 417 408 420 56
Workforce - Part-time Person 15376 13805 14790 56
Workforce - Senior management Person 345 155 214 56

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Employee turnover rate (30 years old and below) % 26.11 25.68 26.82 57
Employee turnover rate (31-50 years old) % 13.88 14.62 15.27 57
Employee turnover rate (51 years old and above) % 12.49 15.66 17.23 57
Employee turnover rate (Female) % 16.03 16.09 16.86 57
Employee turnover rate (Hong Kong and Macau) % 17.71 16.43 9.97 57
Employee turnover rate (Mainland China) % 16.91 17.17 17.53 57
Employee turnover rate (Male) % 17.88 18.31 17.86 57
Employee turnover rate (Overseas) % 18.71 18.38 11.90 57
Total employee turnover rate % 16.93 17.16 17.35 57

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2022 2023 2024 Report Pages
Work injuries Case 60 84 108 57
Work-related fatalities in the past 3 years Person 2 57
Work-related fatalities rate in the past 3 years % 0.00292 57

Lost days due to work injury.

Indicator Unit 2022 2023 2024 Report Pages
Loss of workdays due to work injuries Day 2244.5 2851.5 3698.0 57

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 2023 2024 Report Pages
Employee training percentage (Female) % 47.36 49.79 52.04 57
Employee training percentage (General staff) % 95.85 95.92 97.12 57
Employee training percentage (Male) % 51.78 55.12 53.86 57
Employee training percentage (Middle management) % 3.10 3.61 3.70 57
Employee training percentage (Senior management) % 0.50 0.88 0.64 57
Total employee training percentage % 49.52 52.37 52.93 57

The average training hours completed per employee by gender and employee category.

Indicator Unit 2022 2023 2024 Report Pages
Average training hours for employees Hour 160.70 129.34 136.56 57
Average training hours for employees (Female) Hour 162.40 132.00 136.56 57
Average training hours for employees (General staff) Hour 77.62 65.63 70.93 57
Average training hours for employees (Male) Hour 159.00 126.78 134.26 57
Average training hours for employees (Middle management) Hour 157.10 170.56 175.20 57
Average training hours for employees (Senior management) Hour 191.08 190.62 185.50 57

Number of suppliers by geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Total number of suppliers Company 5492 6589 7321 57
Total number of suppliers (Hong Kong and Macau) Company 41 35 22 57
Total number of suppliers (Mainland China) Company 5430 6534 7273 57
Total number of suppliers (Overseas) Company 21 20 26 57

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2022 2023 2024 Report Pages
Received complaints of products and services Complaints 151816 129450 119772 57

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2022 2023 2024 Report Pages
Charity Donation contributed to the targeted area RMB10000 2145.47 1874.00 779.00 57
Direct assistance funds contributed to the targeted area RMB10000 1532 2339 2583 57
Statistics of employees' participation in public welfare/volunteer activities Person-time 720 1030 790 57

The types of emissions and respective emissions data.

Standard Indicator Unit 2022 2023 2024
NOₓ Emissions kg 1825.61 4807.29 4136.48
PM10 Emissions kg 85.94 143.6 101.05
SOₓ Emissions kg 75.88 202.73 158.93

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Direct GHG Emissions (Scope 1) Tonne CO₂-e 5616.7 10525.89 9399.67
Indirect Energy Emissions (Scope 2) Tonne CO₂-e 74303.72 48100.76 40669.56
Total GHG Emissions Tonne CO₂-e 80668.05 62561.17 59679.24
Total GHG Emissions Intensity (By Employee) Tonne CO₂-e/employee 1.18 0.96 0.96
Total Other Indirect Energy Emissions (Scope 3) Tonne CO₂-e 747.63 3934.52 961.02

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Total Hazardous Waste kg 20 9
Total Hazardous Waste Intensity (By Employee) kg/employee 0.0003 0.0001

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Non-Hazardous Waste (Electronic Waste) kg 8276 2091.95 952
Total Non-Hazardous Waste Intensity (By Employee) Tonne/employee 0.0017 0.0011 0.0023

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2024
CO2 Emissions Reduction Compared to Last Year tons 1645

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Diesel Fuel Consumption Litre 34948.4 17794.86 23011.96
Direct Energy Intensity (By Employee) MWh/employee 0.38 0.61 0.55
Gasoline Consumption Litre 2451541 4112708.67 3435633.81
Indirect Energy Intensity (By Employee) MWh/employee 1.9 1.29 1.22
Natural Gas Consumption Cubic metre 106003 355108.9 357072.29
Purchased Electricity MWh 130038.37 84113 70429.14
Total Direct Energy Consumption MWh 25879.72 39721.38 34114.34
Total Indirect Energy Consumption MWh 130038.37 84113 75990.23

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Water Consumption Cubic metre 512508.3 390967.74 319143.22

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2024
Electricity Usage Reduction Compared to Last Year million kWh 1.65

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Employees Aged 30-50 Person 46812 47662 47480
Number of Employees Aged Above 50 Person 4059 3947 3812
Number of Employees Aged Below 30 Person 17515 13769 10574
Number of Employees in Hong Kong Person 1186 1138 1144
Number of Employees in Hong Kong and Mainland China Person 67969 64970 61846
Number of Employees in Mainland China Person 66783 63832 60702
Number of Employees in Overseas Person 417 408 420
Number of Female Employees Person 34947 33705 31800
Number of Full-time Employees Person 53010 51573 47476
Number of General Employees Person 66904 64068 60888
Number of Male Employees Person 33439 31673 30466
Number of Middle Management Employees Person 1137 1155 1164
Number of Part-time Employees Person 15376 13805 14790
Number of Senior Management Employees Person 345 155 214
Number of Total Employees Person 68386 65378 62266
Percentage of Employees Aged 30-50 Percent 68.47 72.91 76.29
Percentage of Employees Aged Above 50 Percent 5.94 6.04 6.12
Percentage of Employees Aged Below 30 Percent 25.62 21.07 16.99
Percentage of Female Employees Percent 51.09 51.56 51.05
Percentage of Full-time Employees Percent 77.53 78.89 76.28
Percentage of General Employees Percent 97.84 98.13 97.91
Percentage of Male Employees Percent 48.91 48.44 48.95
Percentage of Middle Management Employees Percent 1.66 1.77 1.87
Percentage of Part-time Employees Percent 22.47 21.11 23.72
Percentage of Senior Management Employees Percent 0.5 0.24 0.34

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Turnover Rate of Employees Aged 30-50 % 13.88 14.62 15.27
Turnover Rate of Employees Aged Above 50 % 12.49 15.66 17.23
Turnover Rate of Employees Aged Below 30 % 26.11 25.68 26.82
Turnover Rate of Employees in Hong Kong and Macau % 17.71 16.43 9.97
Turnover Rate of Employees in Mainland China % 16.91 17.17 17.53
Turnover Rate of Employees in Overseas % 18.71 18.38 11.9
Turnover Rate of Female Employees % 16.03 16.09 16.86
Turnover Rate of Male Employees % 17.88 18.31 17.86
Turnover Rate of Total Employees % 16.93 17.16 17.35

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2022
Fatalities Rate of the Last 3 Years % 0.00292
Number of Fatalities of the Last 3 Years Person 2

Lost days due to work injury.

Standard Indicator Unit 2022 2023 2024
Lost Days Due to Work-related Injuries Day 2244.5 2851.5 3698

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022 2023 2024
Percentage of Employees Trained % 49.52 52.37 52.93
Percentage of Trained Female Employees % 47.36 49.79 52.04
Percentage of Trained General Employees % 95.85 95.92 97.12
Percentage of Trained Male Employees % 51.78 55.12 53.86
Percentage of Trained Middle Management % 3.1 3.61 3.7
Percentage of Trained Senior Management % 0.5 0.88 0.64

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022 2023 2024
Average Training Hours (Female) Hour 162.4 132 136.56
Average Training Hours (General Staff) Hour 77.62 65.63 70.93
Average Training Hours (Male) Hour 159 126.78 134.26
Average Training Hours (Middle Management) Hour 157.1 170.56 175.2
Average Training Hours (Senior Management) Hour 191.08 190.62 185.5
Average Training Hours per Employee Hour 160.7 129.34 136.56

Number of suppliers by geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Suppliers in Hong Kong Company 41 35 22
Number of Suppliers in Mainland China Company 5430 6534 7273
Number of Suppliers in Overseas Company 21 20 26
Number of Total Suppliers Company 5492 6589 7321

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2022 2023 2024
Total Number of Customer Complaints Complaints 151816 129450 119772

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2022 2023 2024
Investment in Targeted Poverty Alleviation RMB10000 3677.47 4213 3362
Number of Participations in Volunteer Activities Person-time 720 1030 790
Total Social Investment RMB10000 3677.47 4213 3362