2024 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Nitrogen Oxides (NOx) | kg | 317.32 | 419.03 | 468.04 | 43 |
| Particulate Matters (PM) | kg | 0.44 | 1 | 1.61 | 43 |
| Sulphur Oxides (SOx) | kg | 7.19 | 6.06^ | 2.39 | 43 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Carbon Emissions (Scope 1 and 2) | tCO₂e | 36432 | 40731 | 39907 | 12 |
| Carbon Intensity (Scope 1 and 2) (kg CO₂e/equivalent guest night) | kg CO₂e/equivalent guest night | 16.31 | 20.03 | 11.25 | 12 |
| Carbon Intensity (Scope 1 and 2) (kg CO₂e/m²) | kg CO₂e/m² | 15.253 | 14.945 | 14.642 | 12 |
| Direct GHG emissions (Scope 1) | tCO2e | 5144 | 6074 | 6003 | 43 |
| GHG emission intensity | kg CO2e/equivalent guest night, kg CO2e/m2 | 152.53 | 20.03 | 146.42 | 43 |
| Indirect GHG emissions (Scope 2) | tCO2e | 31288 | 34657 | 33904 | 43 |
| Scope 1 Carbon Emissions (tCO₂e) | tCO₂e | 6003 | 12 | ||
| Scope 2 Carbon Emissions (tCO₂e) | tCO₂e | 33904 | 12 | ||
| Total Carbon Emissions (tCO₂e) | tCO₂e | 39907 | 12 | ||
| Total GHG emissions | tCO2e | 36432 | 40731 | 39907 | 43 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2024 | Report Pages |
|---|---|---|---|---|
| Cleaning Chemical disposed | kg | 200 | 2050 | 43 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Aluminium cans recycled | kg | 13 | 13 | 342 | 43 |
| Electronic Appliances disposed | pieces | 109 | 43 | ||
| Food waste and donations recycled | kg | 83949 | 93223 | 193518 | 43 |
| General waste disposed | tonnes | 2207 | 6066 | 4095 | 43 |
| Glass bottles recycled | kg | 589 | 236 | 10568 | 43 |
| Non-hazardous waste intensity | kg/equivalent guest night | 0.99 | 2.98 | 1.15 | 43 |
| Paper recycled | kg | 50310 | 24146^ | 50349 | 43 |
| Plastic bottles recycled | kg | 1731 | 2334 | 3209 | 43 |
| Retired lighting fitting disposed | pieces | 828 | 200 | 43 | |
| Soap recycled | kg | 101 | 349 | 85 | 43 |
| Waste Diverted | kg | 274074 | 128157 | 18 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2030 | Report Pages |
|---|---|---|---|
| Scope 1 and 2 greenhouse gas emissions intensity reduction (baseline: 2023) | percent | at least 20 | 7 |
| Sustainability Vision 2030 Target - Scope 1 and 2 greenhouse gas emissions intensity reduction | 20% | 12 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | 2024 | 2030 | Report Pages |
|---|---|---|---|---|---|---|
| Used cooking oil recycled | Litre | 5192 | 7856 | 16004 | 43 | |
| Waste Recycling - Aluminium Cans | kg | 11 | 11 | 342 | 18 | |
| Waste Recycling - Food Waste and Donations | kg | 83499 | 91223 | 193918 | 18 | |
| Waste Recycling - Glass | kg | 589 | 296 | 10568 | 18 | |
| Waste Recycling - Paper | kg | 52310 | 24166 | 503489 | 18 | |
| Waste Recycling - Plastics | kg | 1731 | 2334 | 3209 | 18 | |
| Waste Recycling - Used Cooking Oil | kg | 5192 | 7896 | 16064 | 18 | |
| Waste diversion rate enhancement (baseline: 2023) | at least double | 7 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Electricity | MWh | 68256 | 74224 | 75796 | 43 |
| Energy Consumption (MWh) | MWh | 93978 | 105195 | 107115 | 12 |
| Energy Intensity (MWh/equivalent guest night) | MWh/equivalent guest night | 0.04 | 0.05 | 0.03 | 12 |
| Energy Intensity (MWh/m²) | MWh/m² | 0.39 | 0.39 | 0.28 | 12 |
| Energy intensity | MWh/equivalent guest night, MWh/m2 | 0.04 | 0.39 | 0.28 | 43 |
| Fuel | MWh | 4097 | 2676 | 82 | 43 |
| Total energy consumption | MWh | 93978 | 105195 | 107115 | 43 |
| Towngas | MWh | 21625 | 28295 | 31237 | 43 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | m3 | 816563 | 783911 | 737651 | 43 |
| Water Consumption | m³ | 816563 | 783911 | 737651 | 20 |
| Water Intensity (m³/equivalent guest night) | m³/equivalent guest night | 0.37 | 0.39 | 0.21 | 20 |
| Water intensity | m3/equivalent guest night | 0.37 | 0.39 | 0.21 | 43 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2030 | Report Pages |
|---|---|---|---|
| Water intensity reduction (baseline: 2023) | percent | at least 10 | 7 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| BEAM Plus Existing Building certifications for hotel properties in Hong Kong | percent | at least 30 | 7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Percentage of the Board by age group - 30–50 | % | 18 | 17 | 17 | 44 |
| Percentage of the Board by age group - 50 above | % | 82 | 83 | 83 | 44 |
| Percentage of the Board by gender - Female | % | 36 | 33 | 33 | 44 |
| Percentage of the Board by gender - Male | % | 64 | 67 | 67 | 44 |
| Total workforce | number of people | 1441 | 1522 | 1598 | 44 |
| Total workforce by age group - 25–less than 40 | number of people | 352 | 331 | 366 | 44 |
| Total workforce by age group - 40–less than 55 | number of people | 688 | 719 | 755 | 44 |
| Total workforce by age group - 55 or above | number of people | 358 | 403 | 408 | 44 |
| Total workforce by age group - Under 25 | number of people | 43 | 69 | 69 | 44 |
| Total workforce by employment category - General staff | number of people | 1273 | 1354 | 1448 | 44 |
| Total workforce by employment category - Middle management | number of people | 152 | 153 | 132 | 44 |
| Total workforce by employment category - Senior management | number of people | 16 | 15 | 18 | 44 |
| Total workforce by employment contract - Contract | number of people | 71 | 78 | 211 | 44 |
| Total workforce by employment contract - Permanent | number of people | 1369 | 1441 | 1381 | 44 |
| Total workforce by employment contract - Trainee | number of people | 1 | 3 | 6 | 44 |
| Total workforce by gender - Female | number of people | 745 | 799 | 855 | 44 |
| Total workforce by gender - Male | number of people | 696 | 723 | 743 | 44 |
| Total workforce by geographical locations - Hong Kong | number of people | 1441 | 1522 | 1598 | 44 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate by age group - 25–less than 40 | % | 51 | 60 | 43 | 44 |
| Employee turnover rate by age group - 40–less than 55 | % | 35 | 32 | 29 | 44 |
| Employee turnover rate by age group - 55 or above | % | 42 | 30 | 42 | 44 |
| Employee turnover rate by age group - Under 25 | % | 86 | 90 | 91 | 44 |
| Employee turnover rate by gender - Female | % | 41 | 39 | 30 | 44 |
| Employee turnover rate by gender - Male | % | 43 | 49 | 48 | 44 |
| Employee turnover rate by geographical location - Hong Kong | % | 42 | 44 | 38 | 44 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total number of lost days due to work injuries | number of days | 1936 | 1282 | 1459 | 44 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Percentage of employees trained by employment category - General staff | % | 80 | 79 | 83 | 44 |
| Percentage of employees trained by employment category - Middle management | % | 18 | 19 | 14 | 44 |
| Percentage of employees trained by employment category - Senior management | % | 2 | 2 | 2 | 44 |
| Percentage of employees trained by gender - Female | % | 46 | 45 | 45 | 44 |
| Percentage of employees trained by gender - Male | % | 54 | 55 | 55 | 44 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | 2030 | Report Pages |
|---|---|---|---|---|---|---|
| Average training and development hours per employee increase (baseline: 2023) | double | 7 | ||||
| Average training hours by employment category - General staff | number of hours | 1 | 1.3 | 1.7 | 44 | |
| Average training hours by employment category - Middle management | number of hours | 1.8 | 3.2 | 3.4 | 44 | |
| Average training hours by employment category - Senior management | number of hours | 0.6 | 2.3 | 4.1 | 44 | |
| Average training hours by gender - Female | number of hours | 0.9 | 1.4 | 1.6 | 44 | |
| Average training hours by gender - Male | number of hours | 1.2 | 1.6 | 2.1 | 44 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers by geographical region - Hong Kong | number of suppliers | 2139 | 2873 | 3008 | 44 |
| Number of suppliers by geographical region - Mainland China | number of suppliers | 7 | 9 | 14 | 44 |
| Number of suppliers by geographical region - Overseas | number of suppliers | 70 | 89 | 94 | 44 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| All new employees receive anti-corruption training within 12 months of onboarding | employees | all | 7 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 0.44 | 1 | 1.61 |
| NOₓ Emissions | kg | 317.32 | 419.03 | 468.04 |
| SOₓ Emissions | kg | 7.19 | 6.06 | 2.39 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 5144 | 6074 | 6003 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 31288 | 34657 | 33904 |
| Total GHG Emissions | tCO2e | 36432 | 40731 | 39907 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2024 |
|---|---|---|---|
| Hazardous Waste Disposed | kg | 200 | 2050 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Glass Waste | kg | 589 | 236 | 10568 |
| Non-Hazardous Waste (Electronic Waste) | pieces | 109 | ||
| Non-Hazardous Waste (Kitchen Waste) | kg | 83949 | 93223 | 193518 |
| Non-Hazardous Waste Disposed | tonnes | 2207 | 6066 | 4095 |
| Non-Hazardous Waste Recycled | kg | 139693 | 129309 | 258071 |
| Paper Waste | kg | 50310 | 24146 | 50349 |
| Plastic Waste | kg | 1731 | 2334 | 3209 |
| Total Non-Hazardous Waste Intensity (By Unit Product) | kg/equivalent guest night | 0.99 | 2.98 | 1.15 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | percent | 20 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Plastic Waste Reduction Compared to Last Year | kg | 603 |
| Plastic Waste Reduction Percentage Compared to Last Year | % | 25.84 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Area) | MWh/m² | 0.39 | 0.39 | 0.28 |
| Energy Consumption Intensity (By Unit Product) | MWh/equivalent guest night | 0.04 | 0.05 | 0.03 |
| Grid Electricity Consumption | MWh | 68256 | 74224 | 75796 |
| Natural Gas Consumption | MWh | 21625 | 28295 | 31237 |
| Purchased Electricity | MWh | 68256 | 74224 | 75796 |
| Total Direct Energy Consumption | MWh | 25722 | 30971 | 31319 |
| Total Energy Consumption | MWh | 93978 | 105195 | 107115 |
| Total Indirect Energy Consumption | MWh | 68256 | 74224 | 75796 |
| Total Non-Renewable Fuel Consumption | MWh | 4097 | 2676 | 82 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | m3 | 816563 | 783911 | 737651 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Target Water Consumption Reduction Percentage Compared to Last Year | percent | 10 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Contractors | number of people | 71 | 78 | 211 |
| Number of Employees Aged 30-50 | number of people | 352 | 331 | 366 |
| Number of Employees Aged Above 50 | number of people | 1046 | 1122 | 1163 |
| Number of Employees Aged Below 30 | number of people | 43 | 69 | 69 |
| Number of Employees in Hong Kong | number of people | 1441 | 1522 | 1598 |
| Number of Female Employees | number of people | 745 | 799 | 855 |
| Number of Full-time Employees | number of people | 1369 | 1441 | 1381 |
| Number of General Employees | number of people | 1273 | 1354 | 1448 |
| Number of Interns | number of people | 1 | 3 | 6 |
| Number of Male Employees | number of people | 696 | 723 | 743 |
| Number of Middle Management Employees | number of people | 152 | 153 | 132 |
| Number of Senior Management Employees | number of people | 16 | 15 | 18 |
| Number of Total Employees | number of people | 1441 | 1522 | 1598 |
| Percentage of Employees in Hong Kong | % | 100 | 100 | 100 |
| Percentage of Female Employees | % | 51.7 | 52.5 | 53.5 |
| Percentage of Male Employees | % | 48.3 | 47.5 | 46.5 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees in Hong Kong | % | 42 | 44 | 38 |
| Turnover Rate of Female Employees | % | 41 | 39 | 30 |
| Turnover Rate of Male Employees | % | 43 | 49 | 48 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | number of days | 1936 | 1282 | 1459 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Trained Female Employees | % | 46 | 45 | 45 |
| Percentage of Trained General Employees | % | 80 | 79 | 83 |
| Percentage of Trained Male Employees | % | 54 | 55 | 55 |
| Percentage of Trained Middle Management | % | 18 | 19 | 14 |
| Percentage of Trained Senior Management | % | 2 | 2 | 2 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | number of hours | 0.9 | 1.4 | 1.6 |
| Average Training Hours (General Staff) | number of hours | 1 | 1.3 | 1.7 |
| Average Training Hours (Male) | number of hours | 1.2 | 1.6 | 2.1 |
| Average Training Hours (Middle Management) | number of hours | 1.8 | 3.2 | 3.4 |
| Average Training Hours (Senior Management) | number of hours | 0.6 | 2.3 | 4.1 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Hong Kong | number of suppliers | 2139 | 2873 | 3008 |
| Number of Suppliers in Mainland China | number of suppliers | 7 | 9 | 14 |
| Number of Suppliers in Overseas | number of suppliers | 70 | 89 | 94 |
| Number of Total Suppliers | number of suppliers | 2216 | 2971 | 3116 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Number of People Participated in Ethical Standards and Anti-corruption Training | employees | 71 |
| Total Hours of Anti-corruption Training | hours | 107 |