2024 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Nitrogen oxides emissions | kg | 35568.9 | 93 |
| Particulate matter emissions | kg | 3167.97 | 93 |
| Sulfur oxides emissions | kg | 91.93 | 93 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Direct greenhouse gas emissions (Scope 1) | tCO2e | 7735.2 | 93 |
| Indirect greenhouse gas emissions (Scope 2) | tCO2e | 182730.5 | 93 |
| Total greenhouse gas emissions | tCO2e | 190465.71 | 93 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Waste batteries and phosphor generated | ton | 0.41 | 93 |
| Waste lamp tube generated | number | 900 | 93 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Office domestic garbage produced | ton | 6.77 | 93 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Diesel consumption | kWh in '000s | 50279.91 | 93 |
| Direct energy consumption | kWh in '000s | 59055.24 | 93 |
| Energy consumption intensity | kWh in '000s/000 m² | 0.7 | 93 |
| Gasoline consumption | kWh in '000s | 8979.54 | 93 |
| Indirect energy consumption | kWh in '000s | 328179.79 | 93 |
| Liquefied natural gas consumption | kWh in '000s | 242.5 | 93 |
| Liquefied petroleum gas consumption | kWh in '000s | 117.87 | 93 |
| Natural gas consumption | kWh in '000s | 7.42 | 93 |
| Purchased electricity | kWh in '000s | 328179.79 | 93 |
| Total energy consumption | kWh in '000s | 387235.03 | 93 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total water consumption | m³ | 4955470.1 | 93 |
| Total water consumption intensity | m³/'000 m² | 9.01 | 93 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| China Property Management Company with Outstanding ESG Development | Award | 9 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Best Employer in China's Property Management Industry | Award | 9 | |
| Number of employees by age group: 30 or below | Person | 19245 | 95 |
| Number of employees by age group: 31-49 | Person | 40519 | 95 |
| Number of employees by age group: 50 or above | Person | 27109 | 95 |
| Number of employees by gender: Female | Person | 40414 | 95 |
| Number of employees by gender: Male | Person | 46459 | 95 |
| Number of employees by geographical region: Hong Kong, Macao, Taiwan, and overseas | Person | 10 | 95 |
| Number of employees by geographical region: Mainland China | Person | 86873 | 95 |
| Number of employees by level: Middle management | Person | 189 | 95 |
| Number of employees by level: Senior management | Person | 6 | 95 |
| Number of employees by level: Staff | Person | 86678 | 95 |
| Proportion of non-management trainees | % | 93.25 | 46 |
| Total number of employees | Person | 86873 | 95 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Employee turnover rate by age group: 30 or below | % | 21.96 | 95 |
| Employee turnover rate by age group: 31-49 | % | 18.77 | 95 |
| Employee turnover rate by age group: 50 or above | % | 23.22 | 95 |
| Employee turnover rate by gender: Female | % | 20.72 | 95 |
| Employee turnover rate by gender: Male | % | 21.08 | 95 |
| Employee turnover rate by region: Mainland China | % | 20.92 | 95 |
| Total employee turnover rate | % | 21 | 95 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number and percentage of work-related fatalities | Person; % | 0:0 | 0:0 | 0:0 | 96 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of professional skills training participants | participants | 15170 | 46 |
| Number of professional skills training sessions held | sessions | 109 | 46 |
| Overall training satisfaction rate | % | 96 | 46 |
| Percentage of employees participating in training | % | 93.26 | 46 |
| Proportion of female trainees | % | 93.29 | 46 |
| Proportion of male trainees | % | 93.24 | 46 |
| Proportion of middle management trainees | % | 100 | 46 |
| Proportion of senior management trainees | % | 100 | 46 |
| Total number of training participants | participants | 251159 | 46 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average laws and regulations/industry standards training hours per person | hours | 2.8 | 46 |
| Average professional skills training hours per person | hours | 24.7 | 46 |
| Average quality management training hours per person | hours | 2.3 | 46 |
| Average training hours for female employees | hours | 21.02 | 46 |
| Average training hours for male employees | hours | 18.39 | 46 |
| Average training hours for middle management | hours | 27.99 | 46 |
| Average training hours for non-management | hours | 19.59 | 46 |
| Average training hours for senior management | hours | 23.33 | 46 |
| Number of quality management training participants | participants | 393 | 46 |
| Number of quality management training sessions held | sessions | 7 | 46 |
| Total number of training hours | hours | 1703641 | 46 |
| Total number of training sessions conducted | sessions | 29267 | 46 |
Number of suppliers by geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Top 10 Property Management Brands for Public Buildings in Guangzhou | rank | Top 10 | 9 |
| Top 10 Property Management Brands for Residential Properties in Nanjing | rank | Top 10 | 9 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of valid products and service-related complaints received | Number | 5972 | 97 |
| Satisfaction rate of customer complaints dealt with | % | 94.4 | 97 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Leading Enterprise in the East China Property Management Service Market, 2nd place | rank | 2 | 9 |
| Leading Enterprise in the Property Management Market in the Guangdong-Hong Kong-Macao Greater Bay Area, 2nd place | rank | 2 | 9 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Anti-corruption training hours - Directors | Hour | 8 | 97 |
| Anti-corruption training hours - Staff | Hour | 351515 | 97 |
| Number of anti-corruption training participants - Directors | Person | 8 | 97 |
| Number of anti-corruption training participants - Staff | Person | 26515 | 97 |
| Number of laws and regulations/industry standards training participants | participants | 6721 | 46 |
| Number of laws and regulations/industry standards training sessions held | sessions | 28 | 46 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| China's Leading Enterprise for High-end Property Services | Award | 9 | |
| China's Leading Enterprise for Market-oriented Operation in the Property Management Industry | Award | 9 | |
| China's Leading Property Management Brand for Professional Operations | Award | 9 | |
| China's Leading Property Management Company for Service Quality | Award | 9 | |
| China's Outstanding Enterprise for Property Community Value-Added Services | Award | 9 | |
| China's Outstanding Property Management Brand for Public Buildings | Award | 9 | |
| China's Outstanding Property Management Enterprise for Industrial Parks | Award | 9 | |
| ESG Influential Brand Award | Award | 9 | |
| Outstanding Office Buildings Service Provider in China | Award | 9 | |
| Outstanding Residential Property Service Provider in China | Award | 9 | |
| Top 100 Property Management Companies in China, 5th place | rank | 5 | 9 |
| Top 100 Property Management Companies in terms of Brand Influence in China | Award | 9 | |
| Top 100 Property Management Companies in terms of Business Performance in China, 2nd place | rank | 2 | 9 |
| Top 100 Property Management Companies in terms of Management Scale in China, 3rd place | rank | 3 | 9 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Time contributed to the focus area | hour | 1063 | 97 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 3167.97 |
| NOₓ Emissions | kg | 35568.9 |
| SOₓ Emissions | kg | 91.93 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 7735.2 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 182730.5 |
| Total GHG Emissions | tCO2e | 190465.71 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Hazardous Waste (Used Batteries) | ton | 0.41 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Non-Hazardous Waste (Office Waste) | ton | 6.77 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Diesel Fuel Consumption | kWh in '000s | 50279.91 |
| Energy Consumption Intensity (By Area) | kWh in '000s/000 m² | 0.7 |
| Gasoline Consumption | kWh in '000s | 8979.54 |
| LNG Consumption | kWh in '000s | 242.5 |
| LPG Consumption | kWh in '000s | 117.87 |
| Natural Gas Consumption | kWh in '000s | 7.42 |
| Purchased Electricity | kWh in '000s | 328179.79 |
| Total Direct Energy Consumption | kWh in '000s | 59055.24 |
| Total Energy Consumption | kWh in '000s | 387235.03 |
| Total Indirect Energy Consumption | kWh in '000s | 328179.79 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Water Consumption | m³ | 4955470.1 |
| Water Consumption Intensity (By Revenue) | m³/'000 m² | 9.01 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Number of Energy-saving and Carbon Reduction Demonstration Projects Achieved | No. of Issues |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Aged 30-50 | Person | 40519 |
| Number of Employees Aged Above 50 | Person | 27109 |
| Number of Employees Aged Below 30 | Person | 19245 |
| Number of Employees in Hong Kong, Macao, Taiwan, and overseas | Person | 10 |
| Number of Employees in Mainland China | Person | 86873 |
| Number of Female Employees | Person | 40414 |
| Number of General Employees | Person | 86678 |
| Number of Male Employees | Person | 46459 |
| Number of Middle Management Employees | Person | 189 |
| Number of Senior Management Employees | Person | 6 |
| Number of Total Employees | Person | 86873 |
| Percentage of Employees Aged 30-50 | % | 46.66 |
| Percentage of Employees Aged Above 50 | % | 31.22 |
| Percentage of Employees Aged Below 30 | % | 22.16 |
| Percentage of Employees in Mainland China | % | 99.99 |
| Percentage of Employees in Overseas | % | 0.01 |
| Percentage of Female Employees | % | 46.5 |
| Percentage of General Employees | % | 99.19 |
| Percentage of Male Employees | % | 53.5 |
| Percentage of Middle Management Employees | % | 0.22 |
| Percentage of Senior Management Employees | % | 0.01 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 18.77 |
| Turnover Rate of Employees Aged Above 50 | % | 23.22 |
| Turnover Rate of Employees Aged Below 30 | % | 21.96 |
| Turnover Rate of Employees in Mainland China | % | 20.92 |
| Turnover Rate of Female Employees | % | 20.72 |
| Turnover Rate of Male Employees | % | 21.08 |
| Turnover Rate of Total Employees | % | 21 |
Lost days due to work injury.
| Standard Indicator | Unit |
|---|---|
| Lost Days Due to Work-related Injuries | Day |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Trained | % | 93.26 |
| Percentage of Trained Female Employees | % | 93.29 |
| Percentage of Trained General Employees | % | 93.25 |
| Percentage of Trained Male Employees | % | 93.24 |
| Percentage of Trained Middle Management | % | 100 |
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Training Hours (Female) | hours | 21.02 |
| Average Training Hours (General Staff) | hours | 19.59 |
| Average Training Hours (Male) | hours | 18.39 |
| Average Training Hours (Middle Management) | hours | 27.99 |
| Average Training Hours (Senior Management) | hours | 23.33 |
| Total Training Hours | hours | 1703641 |
| Training Hours of Professional Skills Development | hours | 24.7 |
Description of measures to review employment practices to avoid child and forced labour.
| Standard Indicator | Unit |
|---|---|
| Number of Violation Cases Related to Child Labour or Forced Labour | cases |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Suppliers in Mainland China | Number | 3080 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Number of Recalled Products for Safety and Health Reasons | No. of Issues |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Products and Service Related Complaints | Number | 5972 |
| Satisfaction Rate of Customer Complaint Handling | % | 94.4 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | No. of Issues | 23 |
Description of quality assurance process and recall procedures.
| Standard Indicator | Unit |
|---|---|
| Number of Quality Accidents Identified | No. of Issues |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Number of Customer Privacy Related Complaints | No. of Issues |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Anti-corruption Training Hours for Directors and Management | hour/person | 1 |
| Average Anti-corruption Training Hours for General Employees | hour/person | 13.27 |
| Number of Directors and Management Attendance for Anti-corruption Training | person | 8 |
| Number of General Employees Attendance for Anti-corruption Training | person | 26515 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | person | 26523 |
| Total Anti-corruption Training Hours for Directors and Management | hour | 8 |
| Total Hours of Anti-corruption Training | hour | 351523 |
| Total Hours of Anti-corruption Training for Employees | hour | 351515 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Participating in Volunteer Activities | 381 | |
| Total Volunteer Service Hours | hour | 1063 |